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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

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Forum Posts

No volume on screen nor play/pause button working in control centre.

When I am playing a song on my iPhone (iOS 11.0.3) it doesn’t give me and option to pause/play the music in the control centre. When I also change the volume of the music when the screen is locked nothing happens. The volume does not go up or down. I...

  • Casual Listener
  • When I am playing a song on my iPhone (iOS 11.0.3) it doesn’t give me and option to pause/play the music in the control centre. When I also change the volume of the music when the screen is locked n...
  • RodrigoPalma
  • Roadie
  • 332 Views
  • 2 comments
  • 0 likes
  • Carplay
    iOS
    iphone
    lock screen
    Mobile
    pause
    Play
    volume
  • Closed
  • 332 Views
  • 2 comments
  • 0 votes

weird glitch

so sometimes my spotify would speed my songs up. it's been happening quite often lately, but i don't think it's supposed to happen because i came across a thread that says spotify don't intend to have that function...?

  • Casual Listener
  • so sometimes my spotify would speed my songs up. it's been happening quite often lately, but i don't think it's supposed to happen because i came across a thread that says spotify don't intend t...
  • FabianS_Bogota
  • Roadie
  • 70 Views
  • 2 comments
  • 0 likes
  • iphone
    music issue
    Speed issue
    Weird
  • Closed
  • 70 Views
  • 2 comments
  • 0 votes

Random music playing, nothing on playlist playing

Hello I am having an issue where whenever I press shuffle play on a playlist, Spotify plays random music instead of whatever is on the playlist. I have turned off auto play but it is still playing only music that is not on my playlist. I do not have ...

  • Casual Listener
  • Hello I am having an issue where whenever I press shuffle play on a playlist, Spotify plays random music instead of whatever is on the playlist. I have turned off auto play but it is still playing on...
  • SergioDavid
  • Roadie
  • 103 Views
  • 2 comments
  • 0 likes
  • app not working
    iOS
    iphone
    Playlist
    random music
  • Closed
  • 103 Views
  • 2 comments
  • 0 votes

Skipping like a CD over Bluetooth.

I have deleted the app and re-installed, reset my phone, took the gapless playback off, closed all of my windows and STILL, music over my cars bluetooth skips at random points like a scratched CD

  • Casual Listener
  • I have deleted the app and re-installed, reset my phone, took the gapless playback off, closed all of my windows and STILL, music over my cars bluetooth skips at random points like a scratched CD
  • Leo
  • Spotify
  • 138 Views
  • 2 comments
  • 0 likes
  • iphone
  • Closed
  • 138 Views
  • 2 comments
  • 0 votes

Pioneer car stereo & iPhone

Hi, yesterday i I could use Spotify on my pioneer car stereo with no issues... this morning I can’t skip songs nor does it say what track it is on my stereo display. Its driving me mad! Also same problem where I have no lock screen controls... I upda...

  • Casual Listener
  • Hi,   yesterday i I could use Spotify on my pioneer car stereo with no issues... this morning I can’t skip songs nor does it say what track it is on my stereo display.    Its drivi...
  • Leonardo
  • Roadie
  • 498 Views
  • 6 comments
  • 0 likes
  • iOS11
    iphone
    Pioneer
  • Closed
  • 498 Views
  • 6 comments
  • 0 votes

Spotify on ROKU

I'm sure this topic has come up before, but a few months ago, I noticed that your playlists are not displayed on the Spotify app on ROKU TV. It may seem like a small issue, but it's inconvenient when you want to listen to your favorite songs and have...

  • Casual Listener
  • I'm sure this topic has come up before, but a few months ago, I noticed that your playlists are not displayed on the Spotify app on ROKU TV. It may seem like a small issue, but it's inconvenient when...
  • Leonardo
  • Roadie
  • 120 Views
  • 1 comments
  • 0 likes
  • iphone
    Mobile
    roku
    roku tv
    spotify on roku
  • Not An Issue
  • 120 Views
  • 1 comments
  • 0 votes

iPhone IOS 11 won’t close.

Spotify won’t “close out of apps on iOS 11 beta. I understand Spotify is not yet caught up with Apple iOS 11 but this should be addresed on next update. Unless there is already a solution to this issue.The app will not close completely and in the app...

  • Casual Listener
  • ...dd, the phone is not plugged in to anything. This message comes up automatically when I plug the phone into the car to charge. iPhone 7, iOS 11 beta 15A5341f
  • Hubo
  • Community Legend
  • 1416 Views
  • 1 comments
  • 0 likes
  • close
    Close App
    ghost app
    iOS
    IOS 11
    iphone
    iphone 7
    won’t close
  • Not An Issue
  • 1416 Views
  • 1 comments
  • 0 votes

Organize "YOUR MUSIC" by GENRE.

I switched from Apple Music to you guys but they had it where you could listen to your music by genre so you didn't have to shuffle all your songs.

  • Casual Listener
  • I switched from Apple Music to you guys but they had it where you could listen to your music by genre so you didn't have to shuffle all your songs.
  • Hubo
  • Community Legend
  • 43 Views
  • 1 comments
  • 0 likes
  • iOS
    iphone
  • Not An Issue
  • 43 Views
  • 1 comments
  • 0 votes

Music randomly pauses iPhone

I have the same problem as another user did with thier android. It just stops here and there. My phone is up to date and I reinstalled the app

  • Casual Listener
  • I have the same problem as another user did with thier android. It just stops here and there. My phone is up to date and I reinstalled the app  
  • Aimee_T
  • Roadie
  • 109 Views
  • 2 comments
  • 0 likes
  • iphone
  • Closed
  • 109 Views
  • 2 comments
  • 0 votes

[BUG] Shazam / Starbucks integrations consistently horrible

Please get non-college-intern-coder-level integrations - shazam is consistently buggy. if i go to spotify from shazam's widget, and i'm in my playlists with tracks in queue, the app crashes EVERY. TIME. if i reboot the spotify app and am at the top l...

  • Music Fan
  • Please get non-college-intern-coder-level integrations - shazam is consistently buggy. if i go to spotify from shazam's widget, and i'm in my playlists with tracks in queue, the app crashes...
  • Melody
  • Community Manager
  • 96 Views
  • 2 comments
  • 0 likes
  • iphone
  • Closed
  • 96 Views
  • 2 comments
  • 0 votes

[BUG] Adding tracks to / Accessing Playlists in App - horrific lagtime

Updated iPhone App, still getting 20 to 60 second lag for playlists to appear, happens every 2 to 5 tracks I add. Also happens tapping Playlists under My Library. Sometimes swiping down to reveal filter bar when going to playlists brings them up a li...

  • Music Fan
  • Updated iPhone App, still getting 20 to 60 second lag for playlists to appear, happens every 2 to 5 tracks I add. Also happens tapping Playlists under My Library. Sometimes swiping down to reveal f...
  • SergioDavid
  • Roadie
  • 76 Views
  • 2 comments
  • 0 likes
  • iphone
  • Closed
  • 76 Views
  • 2 comments
  • 0 votes

Shazam on the iPhone doesn't connect with Spotify

Hi guys,I've been searching for ages on google and here now. But I haven't found a work around yet. I have the green "button" connect Spotify to Shazam (Encore) on my iPhone 7, iOS 10. But after login nothing happens to Shazam. On the iPad I am conne...

  • Casual Listener
  • Hi guys, I've been searching for ages on google and here now. But I haven't found a work around yet. I have the green "button" connect Spotify to Shazam (Encore) on my iPhone 7, iOS 10. But a...
  • Melody
  • Community Manager
  • 375 Views
  • 4 comments
  • 0 likes
  • iOS
    iphone
    Shazam
  • Closed
  • 375 Views
  • 4 comments
  • 0 votes

Family premium

Hello. I added my husband to my family account but he doesnt have the same features, he's unable to use the replay option with his account. He's also unable to search for songs using his library.

  • Casual Listener
  • Hello. I added my husband to my family account but he doesnt have the same features, he's unable to use the replay option with his account. He's also unable to search for  songs using his librar...
  • Mara_F
  • Roadie
  • 65 Views
  • 2 comments
  • 0 likes
  • Hardware Partner
    iphone
  • Closed
  • 65 Views
  • 2 comments
  • 0 votes

Deleted and unfollowed folders recovered

Is it possible for those folders to be followed and recovered again without the owner knowing? Because I deleted some of my downloaded folders last week to have more space in my phone. But last night as I was checking my library all of my deleted and...

  • Casual Listener
  • Is it possible for those folders to be followed and recovered again without the owner knowing? Because I deleted some of my downloaded folders last week to have more space in my phone. But last night...
  • ZullyB
  • Roadie
  • 89 Views
  • 3 comments
  • 0 likes
  • iphone
  • Closed
  • 89 Views
  • 3 comments
  • 0 votes

No Idea how to Log Out of the Socials you find under "Post To"

Out of frustrations with a Tumblr, I have decided to close my Tumblr account and started fresh with a new Tumblr account. I wanted to log out of the Tumblr's account connection to the Spotify app and signing into that other account, but that's not po...

  • Gig Goer
  • Out of frustrations with a Tumblr, I have decided to close my Tumblr account and started fresh with a new Tumblr account. I wanted to log out of the Tumblr's account connection to the Spotify app and...
  • Leonardo
  • Roadie
  • 72 Views
  • 1 comments
  • 0 likes
  • iOS
    iphone
    post to
    Sharing music
    Sharing to Facebook
    Sharing to Tumblr
    Sharing to Twitter
    Social Network
  • Not An Issue
  • 72 Views
  • 1 comments
  • 0 votes

Spotify on Android plays random music

or the past 7-8 days (it may have been after a software update, don't quite remember), while I am listening to my PlayList after 10-15th songs , some random vietnamese songs/albums start playing (i .e. You used to love me from: Phuc TT Nguyen or .......

  • Gig Goer
  • or the past 7-8 days (it may have been after a software update, don't quite remember), while I am listening to my PlayList after 10-15th songs ,   some random vietnamese songs/albums start playi...
  • Julian
  • Moderator
  • 102 Views
  • 2 comments
  • 0 likes
  • andriod
    iphone
  • Closed
  • 102 Views
  • 2 comments
  • 0 votes

New version of Spotify won't connect to receiver

New version of Spotify released on February 27th no longer works with my Yamaha receiver that has Spotify Connect. Is there any solutions to this issue? The receiver is not defective and works perfectly fine in all other areas

  • Casual Listener
  • New version of Spotify released on February 27th no longer works with my Yamaha receiver that has Spotify Connect. Is there any solutions to this issue? The receiver is not defective and works perfec...
  • JuanSebastian
  • Roadie
  • 858 Views
  • 3 comments
  • 0 likes
  • iphone
    receiver
    spotify connect
    Yamaha
  • Closed
  • 858 Views
  • 3 comments
  • 0 votes

Not all saved artists appearing under my music

On my iPhone Soptify app, when I go to my "artists", or even "albums", only a few show up. When I click on the artist, it takes me to their page like I'm browsing for them, and won't show only the songs I've downloaded. However, all the songs I have ...

  • Casual Listener
  • On my iPhone Soptify app, when I go to my "artists", or even "albums", only a few show up. When I click on the artist, it takes me to their page like I'm browsing for them, and won't show only the s...
  • Alejandro_C
  • Spotify Legend
  • 95 Views
  • 2 comments
  • 0 likes
  • album problems
    artists not appearing
    iphone
    iPhone 5S
  • Not An Issue
  • 95 Views
  • 2 comments
  • 0 votes

Spotify App crashes on iPhone using USB-Connection in the car

I use Spotify Version 6.5.0.1665on an iPhone 4S I like to listen to spotify in the car, I do this since I got Spotify premium, so I know, it worked before. There have been no changes made with the car software, so thats noch the point. I have a BMW w...

  • Regular
  • I use Spotify Version 6.5.0.1665 on an iPhone 4S   I like to listen to spotify in the car, I do this since I got Spotify premium, so I know, it worked before. There have been no changes m...
  • Jason
  • Spotify Legend
  • 9286 Views
  • 35 comments
  • 0 likes
  • Car
    iOS 9.3.5
    iphone
    usb
  • Fixed
  • 9286 Views
  • 35 comments
  • 0 votes

Iphone | Home button starts and stops music & side buttons fast forward

Since my iPhone updated yesterday 7/31/2016 the home button will start and stop tracks and the side buttons fast forward music. This issue seems to come and go.

  • Casual Listener
  • Since my iPhone updated yesterday 7/31/2016 the home button will start and stop tracks and the side buttons fast forward music. This issue seems to come and go.
  • Jim
  • Spotify Legend
  • 146 Views
  • 3 comments
  • 0 likes
  • iphone
    update bug
  • Closed
  • 146 Views
  • 3 comments
  • 0 votes