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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

User menu items are not clickable on Linux

Not sure if "User menu" is the right name but it is the menu that contains "Settings", "Account", "Log Out", etc. If you try to click on any of those items in the menu the menu closes but nothing happens. This was reported over a year ago at https://...

  • Casual Listener
  • ...othing happens. This was reported over a year ago at https://community.spotify.com/t5/Desktop-Linux/Settings-don-t-open-on-Linux/m-p/1478736 and is still an issue.   That topic was marked as "s...
  • Aimee_T
  • Roadie
  • 783 Views
  • 1 comments
  • 31 likes
  • Desktop
    Linux
  • Not An Issue
  • 783 Views
  • 1 comments
  • 31 votes

Discover weekly not updating/repeats of the week before

Hi, I started to notice that my discover weekly playlist started to repeat some songs. Thought that's OK, until this week, when even each song is marked as updated on Monday, but the list is 100% the same as last week. So it is not updated. I tried i...

  • Casual Listener
  • Hi,   I started to notice that my discover weekly playlist started to repeat some songs. Thought that's OK, until this week, when even each song is marked as updated on Monday, but the list ...
  • Jack
  • Roadie
  • 2974 Views
  • 39 comments
  • 26 likes
  • Android
    Desktop
    Linux
    Web Player
  • Fixed
  • 2974 Views
  • 39 comments
  • 26 votes

Increase Your Music Maximum

I've just hit the 10.000 Song limit and have to say this is quite annoying. As someone having grown up with digital music and practically endless hard drive space even the amount of songs on my Laptop is more than that...And yes, I have seen this ans...

  • Casual Listener
  • I've just hit the 10.000 Song limit and have to say this is quite annoying. As someone having grown up with digital music and practically endless hard drive space even the amount of so...
  • gigzalot
  • Casual Listener
  • 368 Views
  • 5 comments
  • 17 likes
  • Android
    Desktop
    Linux
    Mobile
    Web Player
    Windows
    Windows Phone
  • Not An Issue
  • 368 Views
  • 5 comments
  • 17 votes

Unable to share music with friends

Recently I have found out that I am no longer able to share songs/albums/playlists with friends and my friends are unable to do so. Now, when I click 'Share' the only option is to post the song to all my followers, instead of messaging a friend a son...

  • Regular
  • Recently I have found out that I am no longer able to share songs/albums/playlists with friends and my friends are unable to do so. Now, when I click 'Share' the only option is to post the song to al...
  • bsalexan
  • Newbie
  • 7743 Views
  • 11 comments
  • 11 likes
  • Android
    Desktop
    iOS
    Linux
    Mac
    Mobile
    Web Player
    Windows
  • Closed
  • 7743 Views
  • 11 comments
  • 11 votes

Epic collection friend

Complimenting my "epic collection" before telling me to remove songs in order to simply bookmark more is a rude and crude workaround for a bug fix/enhancement that has been requested over and over again for over three years. If this is behavior as in...

  • Regular
  • Complimenting my "epic collection" before telling me to remove songs in order to simply bookmark more is a rude and crude workaround for a bug fix/enhancement that has been requested over and ov...
  • SergioDavid
  • Roadie
  • 363 Views
  • 1 comments
  • 10 likes
  • Android
    Desktop
    iOS
    Linux
    Mac
    Mobile
    Web Player
    Windows
    Windows Phone
  • Not An Issue
  • 363 Views
  • 1 comments
  • 10 votes

Web Player Not Working

Many users have been having an issue with the web player not working. They have reported on the following: Browsers: Chrome, Firefox OS's Windows, Linux, Red Hat and Ubuntu Not sure if this is an known issue, aplogies if this has been duplicated.

  • Community Legend
  • Many users have been having an issue with the web player not working.   They have reported on the following:   Browsers: Chrome, Firefox   OS's Windows, Linux, Red H...
  • dmarquiegui
  • Newbie
  • 4210 Views
  • 6 comments
  • 10 likes
  • issue
    Linux
    WebPlayer
    Windows
  • Closed
  • 4210 Views
  • 6 comments
  • 10 votes

Stuck Offline - Error Code 4 - Linux Desktop

Greetings, My Ubuntu Desktop client has stopped being able to access online for a couple days at least. I've searched similar topics, and I've tried everything on the FAQ: https://support.spotify.com/us/using_spotify/troubleshooting/connection-proble...

spotify_stuck_offline.png
  • Casual Listener
  • ...bsp; I realize Linux isn't the most well supported distribution, but I have been a premium subscriber for over a year, would appreciate some more ideas on how to fix this.   Thanks!! &n...
  • Maria_B
  • Moderator
  • 5303 Views
  • 6 comments
  • 8 likes
  • Desktop
    Linux
  • Not An Issue
  • 5303 Views
  • 6 comments
  • 8 votes

Library / My music max size shrinking slowly

I want to listen my music such way that I add potential music to 'playlist' and remove bad tracks when they play. On spotify, only feasible way to do this is add music to library / my music, and in case of unwanted track, remove it.However, maximum s...

  • Regular
  • ...et there. Some bug in spotify? I'm using spotify in linux & android.
  • Alfredo
  • Roadie
  • 717 Views
  • 9 comments
  • 7 likes
  • Android
    Linux
  • Closed
  • 717 Views
  • 9 comments
  • 7 votes

Issues setting a payment method for trial subscriptions

Plan Free/Premium Country: BOSNIA AND HERZEGOVINA Device Samsung A10 Android I am trying to get my premium account, I have to go for free first,but it just keeps loading. I can't even enter my credit card information. It has just been released in our...

  • Casual Listener
  • Plan Free/Premium Country: BOSNIA AND HERZEGOVINA   Device Samsung A10 Android I am trying to get my premium account, I have to go for free first,but it just keeps loading. I ca...
  • Mihail
  • Spotify Legend
  • 5687 Views
  • 34 comments
  • 5 likes
  • Android
    Desktop
    iOS
    Linux
    Windows
  • Fixed
  • 5687 Views
  • 34 comments
  • 5 votes

Segfault with local files

Device: Linux Operating System Version: Fedora 21 Spotify Version: 1.0.19.106.gb8a7150f Description: Segfaukt when playing local files To reproduce:Open spotifyClick local filesSelect any track and click play (or double-click)SegfaultWorkaround: None...

  • Casual Listener
  • Device: Linux   Operating System Version: Fedora 21   Spotify Version: 1.0.19.106.gb8a7150f   Description: Segfaukt when playing local files   To reproduce: Open s...
  • user-removed
  • Not applicable
  • 1806 Views
  • 7 comments
  • 5 likes
  • Linux
  • Not An Issue
  • 1806 Views
  • 7 comments
  • 5 votes

Shuffle favors certain artists everytime

Recently everytime I shuffle I always see more popular bands in the top, multiple times: for example Disturbed, Linkin Park, Skillet. I don't want to listen to them so much, but Spotify seems to favor certain artists when shuffling. I have over 1700 ...

  • Music Fan
  • ...shamed quite a bit that you don't care about such *fundamental* functionalities.   This is happening on both my desktop client (Linux) and Android   Also this is not the same as h...
  • Alfredo
  • Roadie
  • 889 Views
  • 1 comments
  • 4 likes
  • Android
    Desktop
    Linux
    Mobile
    Web Player
  • Not An Issue
  • 889 Views
  • 1 comments
  • 4 votes

Spotify only plays first song of albums/artists under "Oma Musiikki" (Your Music)

I know this issue has been posted about, but I want to raise a little more awareness. Starting yesterday, whenever I click on a song in the middle of any setlist under Oma Musiikki, it will highlight my desired song for a split-second before jumping ...

  • Casual Listener
  • ...he song is extremely annoying and frustrating. I am using Spotify on my Windows partition atm, Premium user, and version 1.0.51.693.g6ea1e7f6. I have yet to check the Spotify program on my Linux p...
  • Jim
  • Spotify Legend
  • 498 Views
  • 6 comments
  • 3 likes
  • Albums
    Desktop
    Linux
    Playlists
    Windows
  • Fixed
  • 498 Views
  • 6 comments
  • 3 votes

Lost downloads

I have re downloaded a bunch of albums as have been in the sandbox. 24 hrs later I can't play them offline. **bleep** gonna row my dingy from NZ and have a wee chat if they don't re appear v **bleep** quickly.Mobile data down under is **bleep** expen...

  • Regular
  • I have re downloaded a bunch of albums as have been in the sandbox. 24 hrs later I can't play them offline. **bleep** gonna row my dingy from NZ and have a wee chat if they don't re appear v **bleep*...
  • LoganHelps
  • Composer
  • 839 Views
  • 5 comments
  • 3 likes
  • Android
    Linux
  • Not Right Now
  • 839 Views
  • 5 comments
  • 3 votes

Missing dependency on Debian package

Device:Linux Operating System Version: Debian Jessie Spotify Version:1:1.0.28.89.gf959d4ce-37 Description:spotify-client package is using `xdg-icon-resource` during install, this program comes with `xdg-utils` package but spotify-client doesn't have ...

  • Casual Listener
  • Device: Linux   Operating System Version: Debian Jessie   Spotify Version: 1:1.0.28.89.gf959d4ce-37   Description: spotify-client package is using `xdg-icon-resource` d...
  • Goodman
  • Spotify Legend
  • 2976 Views
  • 4 comments
  • 3 likes
  • Linux
  • Not Right Now
  • 2976 Views
  • 4 comments
  • 3 votes

freeze on ADS

i'm running Ubuntu 16.04 with spotify-client 1.0.49.125.g72ee7853 installed with apt from your repository. firing up the app works perfectly until the first spot/banner appears, then music stops. the client is not freezed,operation like searching or ...

  • Casual Listener
  • i'm running Ubuntu 16.04 with spotify-client  1.0.49.125.g72ee7853 installed with apt from your repository.  firing up the app works perfectly until the first spot/banner appears, then mus...
  • Aimee_T
  • Roadie
  • 208 Views
  • 3 comments
  • 1 likes
  • Linux
  • Closed
  • 208 Views
  • 3 comments
  • 1 votes

Jazz new releases almost never updated under browse/genre

Seriously, this is real. If you like to keep track of jazz new releases apparently Spotify has them, but for some reason its genre-bots don't bother putting them into the proper browse category. I can go to other services and see many new releases ev...

  • Regular
  • Seriously, this is real. If you like to keep track of jazz new releases apparently Spotify has them, but for some reason its genre-bots don't bother putting them into the proper browse category. I ca...
  • user-removed
  • Not applicable
  • 500 Views
  • 2 comments
  • 1 likes
  • Android
    Desktop
    Hardware Partner
    Linux
    Mac
    Mobile
    Web Player
    Windows Phone
  • Not An Issue
  • 500 Views
  • 2 comments
  • 1 votes

Hangul for Korean Artists

There's a few korean artists/groups where Spotify doesn't use the hangul name (its official name) or they separate the music like they do with Exo (there's an account for Exo-M and other for Exo-K but the music there should be on Exo). I would like t...

  • Casual Listener
  • There's a few korean artists/groups where Spotify doesn't use the hangul name (its official name) or they separate the music like they do with Exo (there's an account for Exo-M and other for Exo-K bu...
  • EstefanyA_Bog
  • Roadie
  • 304 Views
  • 2 comments
  • 1 likes
  • Android
    Desktop
    Hardware Partner
    iOS
    Linux
    Mac
    Mobile
    Web Player
    Windows
    Windows Phone
  • Closed
  • 304 Views
  • 2 comments
  • 1 votes

Spotify hangs up after advert.

Windows 7 Home Premium and that same on OS X El Capitan.  

  • Casual Listener
  • Windows 7 Home Premium and that same on OS X El Capitan.    
  • MaryC1
  • Spotify Legend
  • 94 Views
  • 2 comments
  • 1 likes
  • Desktop
    Linux
    Mac
    Windows
  • Closed
  • 94 Views
  • 2 comments
  • 1 votes

Sometimes songs appear as not added to library (plus sign, not tick) but they are in library

This happens pretty often. When looking at artist's albums I sometimes see songs that I've added to my library as not added, however they are in my library! What I do then to keep it clean is to remove all songs I have in my library and then add them...

  • Music Fan
  • This happens pretty often. When looking at artist's albums I sometimes see songs that I've added to my library as not added, however they are in my library! What I do then to keep it clean is to remo...
  • Alfredo
  • Roadie
  • 432 Views
  • 4 comments
  • 0 likes
  • Android
    Desktop
    Linux
    Mac
    Mobile
    Web Player
  • Not An Issue
  • 432 Views
  • 4 comments
  • 0 votes

Private session songs included in Spotify recommendations ?

I sleep with my spotify sleep playlist in private mode, but for some reason the genre/songs that is in the playlist started appearing in my daily mix and discover weekly. Why does the data feed for private mode songs still get fed into the data corpu...

  • Casual Listener
  • I sleep with my spotify sleep playlist in private mode, but for some reason the genre/songs that is in the playlist started appearing in my daily mix and discover weekly.   Why does the data f...
  • MonicaM_Bogota
  • Roadie
  • 1194 Views
  • 1 comments
  • 0 likes
  • Android
    Desktop
    Hardware Partner
    iOS
    Linux
    Mac
    Mobile
    Web Player
    Windows
    Windows Phone
  • Not An Issue
  • 1194 Views
  • 1 comments
  • 0 votes