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Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Offline Mode can result in inability to login--forcing user to uninstall and reinstall

UPDATE: Despite my search before posting, turns out this issue has been reported multiple times. The most active I found is here:https://community.spotify.com/t5/Ongoing-Issues/Offline-Issue/idc-p/3569173^^^ PLEASE go vote that issue up as well. ^^^ ...

  • Roadie
  • ...sers report that they put Spotify in Offline Mode, and sometime later when they start the app, it indicates they need to login. However, when they submit their login credentials, the app tells them they a...
  • Alfredo
  • Roadie
  • 7083 Views
  • 3 comments
  • 112 likes
  • Android
    Login
  • Closed
  • 7083 Views
  • 3 comments
  • 112 votes

Stuck on code activation screen after pairing account on Apple TV

Plan: Free Country US account, currently in the UK Device: Apple TV Operating System: tvOS 13.4.6 (17L570) My Question or Issue: Loaded the Spotify application, launched it, clicked the LOG IN button, received a six character code to input at Spotify...

  • Casual Listener
  •   Plan: Free Country US account, currently in the UK   Device: Apple TV  Operating System: tvOS 13.4.6 (17L570)   My Question or Issue:   Loaded the Spotif...
  • miaaaaaaa
  • Newbie
  • 16836 Views
  • 19 comments
  • 26 likes
  • Free
    Login
  • Fixed
  • 16836 Views
  • 19 comments
  • 26 votes

"Find Friends" not loading

I tried to follow my facbook friends but when i click on "Find friends" the tab keeps loading. I uninstalled and installed it several times and didn't work. How do i solve this? PlanPremiumDevicePCOperating SystemWindows 10

  • Casual Listener
  •   I tried to follow my facbook friends but when i click on "Find friends" the tab keeps loading.   I uninstalled and installed it several times and didn't work.   How do i solve this...
  • nzeppos
  • Casual Listener
  • 11931 Views
  • 34 comments
  • 28 likes
  • Account
    Login
    Other
  • Fixed
  • 11931 Views
  • 34 comments
  • 28 votes

I can't find my Facebook friends on Spotify

Hi all, I have been having the same problem for weeks and Spotify never get back to me with an actual answer to fix the problem and wanted to check if anyone else was having the same issues / knew how to resolve this. Previousily I have been able to ...

  • Visitor
  • Hi all,   I have been having the same problem for weeks and Spotify never get back to me with an actual answer to fix the problem and wanted to check if anyone else was having the same issues ...
  • Melody
  • Community Manager
  • 2869 Views
  • 46 comments
  • 14 likes
  • Account
    Login
  • Fixed
  • 2869 Views
  • 46 comments
  • 14 votes

Cannot login when app is in offline mode

I am on an Amazon Fire with the latest Fire OS 5.6.0.0 and the latest Spotify 8.4.32.623. I pay for Spotify solely because of its offline mode for when I'm traveling, so I keep Spotify in offline mode on my Fire. Whenever Spotify updates, or for some...

  • Regular
  • ...ffline mode on my Fire. Whenever Spotify updates, or for some other reason I get logged out, I cannot log back in. I enter my Spotify username and password and press the Login button. It says: "You a...
  • Alfredo
  • Roadie
  • 559 Views
  • 2 comments
  • 1 likes
  • Android
    Login
    offline mode
  • Closed
  • 559 Views
  • 2 comments
  • 1 votes

Cannot manage premium account details

PlanPremiumCountryCanadaDeviceiPad 2, iPad, iPhone XR, windows desktopOperating System(iOS 13, iOS 10, Windows 10 My Question or IssueI cannot access/manage Premium Family details. This started with my daughter not being able to use Spotify Kids this...

  • Casual Listener
  • ...ome music then began to investigate. Installed spotify kids on my own iPad and could not log in with my credentials - "must be a Premium account owner to login". Logged on to www.spotify.com, a...
  • Xenia
  • Moderator
  • 4804 Views
  • 26 comments
  • 0 likes
  • Account
    Login
    Premium
  • Fixed
  • 4804 Views
  • 26 comments
  • 0 votes

Keeps asking to login

Every time I open app, app asks me to login?

  • Casual Listener
  • Every time I open app, app asks me to login?
  • SergioDavid
  • Roadie
  • 220 Views
  • 2 comments
  • 0 likes
  • Android
    Login
  • Closed
  • 220 Views
  • 2 comments
  • 0 votes

How to stop Spotify from deleting downloads after login from different locations.

Yesterday I logged into a friend's PC, only to find this morning that I've been logged out of my phone's Spotify, and when I logged in, all my downloaded songs were deleted. Is there any way to avoid this, aka priotize my phone over other devices?

  • Casual Listener
  • Yesterday I logged into a friend's PC, only to find this morning that I've been logged out of my phone's Spotify, and when I logged in, all my downloaded songs were deleted. Is there any way to avoid...
  • EthanS1
  • Community Legend
  • 240 Views
  • 2 comments
  • 0 likes
  • delete
    Login
    offline
  • Closed
  • 240 Views
  • 2 comments
  • 0 votes

[WEB API] not allowing a login with client credentials

I'm trying to perform a login with the user credentials following the instructions provided in the developer's webpage: https://developer.spotify.com/web-api/authorization-guide/#client_credentials_flow Despite the clear instructions, the WEB API alw...

  • Casual Listener
  • I'm trying to perform a login with the user credentials following the instructions provided in the developer's webpage: https://developer.spotify.com/web-api/authorization-guide/#c...
  • amalissa
  • Casual Listener
  • 306 Views
  • 2 comments
  • 0 likes
  • Android
    Login
    Web API
  • Not An Issue
  • 306 Views
  • 2 comments
  • 0 votes

Login Issue

Hi there, I've been having an issue with logging in.I usualy log in with my Facebook account. Now it says that my password is incorrect. :Tried to log in with Facebook account (didn't work)Used Facebook email account and password to log in (didn't wo...

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  • Casual Listener
  • Hi there,   I've been having an issue with logging in. I usualy log in with my Facebook account. Now it says that my password is incorrect.   : Tried to log in with Facebook account ...
  • Laura
  • Roadie
  • 129 Views
  • 2 comments
  • 0 likes
  • Help
    iOS
    Login
    login error
    login issue
    os x
    reset password
  • Closed
  • 129 Views
  • 2 comments
  • 0 votes

[iOS] Changing Password Causes Login App Crash

Thread: 590502, 618606 Status: New Description: Spotify application crashes when attempting to login after a password change. To reproduce (Kindly provided by @Merik Logged into account on iPad. Changed password via the Spotify Website. Opened Spotif...

  • Community Legend
  • Thread: 590502, 618606 Status: New Description: Spotify application crashes when attempting to login after a password change.   To reproduce (Kindly provided by @Merik&n...
  • meahtenoha
  • Spotify
  • 2376 Views
  • 15 comments
  • 0 likes
  • Crash
    iOS
    ipad
    iphone
    Login
    password
  • Fixed
  • 2376 Views
  • 15 comments
  • 0 votes