Ongoing Issues

[Desktop] Clicking on album art highlights wrong song in sorted playlists

PlanPremiumCountrySpainDevicePC (Windows/MacBook Pro mid-2012)Operating SystemWindows 10 Enterprise, macOS Mojave 10.4.4 My Question or IssueHello, I have noticed a little issue regarding playlists. Until the last version, if you were playing a playl...

Lousan92
Composer
Plan Premium Country Spain Device PC (Windows/MacBook Pro mid-2012) Operating System Windows 10 Enterprise, macOS Mojave 10.4.4 My Question or Issue Hello, I have noticed a...
2019-04-29 1:13:58 PM
2021-05-10 12:19:34 AM
jwmann
Newbie
30985 Views
342 comments
324 likes
Desktop
Mac
Windows
Not Right Now

30985 Views
342 comments
324 votes

[New desktop app] Notifications not showing up on desktop app

Plan Premium Country Brazil Operating System Windows 10 1903 My Question or Issue I currently have "Show desktop notifications when the song changes" enabled in Settings on my Spotify Windows 10 app (ver 1.1.55.498.gf9a83c60-a). However, when songs c...

ricprd
Casual Listener
Plan Premium Country Brazil Operating System Windows 10 1903 My Question or Issue I currently have "Show desktop notifications when the song changes" enabled in Settin...
2021-03-30 9:44:29 PM
2021-08-30 7:21:28 PM
gskcut
Newbie
12001 Views
35 comments
72 likes
Mac
Windows
Closed

12001 Views
35 comments
72 votes

[Mac Desktop] Can't Play Current Song Error Message

Plan: Premium for Students I have a MacBook Pro with macOS Catalina Version 10.15.6. For about the past month I have been getting an error message when trying to play Spotify on my laptop. I will play a song and it will play the entire song except fo...

helpme37
Casual Listener
Plan: Premium for Students I have a MacBook Pro with macOS Catalina Version 10.15.6. For about the past month I have been getting an error message when trying to play Spotify o...
2020-07-16 5:20:26 PM
2022-04-12 11:30:05 AM
Frappergandy
Newbie
25037 Views
103 comments
131 likes
Desktop
Mac
Not Right Now

25037 Views
103 comments
131 votes

[Fixed][Desktop] image gallery slider doesn't work for artist photos

PlanPremiumCountryGermany & OthersDeviceDesktop ComputerOperating SystemsWindows 10 2004 (Build 19041.572)macOSNoticed in Spotify Version1.1.44.538.g8057de92Still an issue in Version1.1.45.621.gdddebadc1.1.46.916.g416cacf11.1.47.684.g136419d91.1.48.6...

DerMaddin
Regular
Plan Premium Country Germany & Others Device Desktop Computer Operating Systems Windows 10 2004 (Build 19041.572) macOS Noticed in Spotify Version 1.1.44.538.g8057de92 Still a...
2020-10-22 1:43:29 PM
2021-04-13 11:25:55 AM
Katerina
Spotify Legend
2919 Views
22 comments
85 likes
Desktop
Image Gallery
Mac
macOS
PC
Windows
Fixed

2919 Views
22 comments
85 votes

Major I/O write bytes on the Spotify Desktop app. It will kill SSD drives in record time (fixed)

**********************************************************EDIT: According to Spotify this issue has been fixed in the 1.0.42 version so the case has been closed. Personally I have no more issues with this anymore on any computer. Thanks everyone for ...

MinionMan74
Casual Listener
...indows/Mac app. Does not behave like that when using the browser player. Please look into this thread, more details there: https://community.spotify.com/t5/Desktop-Linux-Windows-Web-Player/Spotify-k...
2016-10-21 8:16:08 AM
2017-06-07 4:18:57 AM
Educampelo
Newbie
238853 Views
384 comments
339 likes
Desktop
Mac
Closed

238853 Views
384 comments
339 votes

Re-arranging tracks on filtered results of playlists doesn't work - new desktop look

Broken functionality : The new (march 2021) Mac desktop update removed the ability to reorder tracks after partially filtering a playlist. Reordering playlists is essential for many users. On the desktop client, this can be done by simply selecting o...

DanielRJBR
Casual Listener
Broken functionality : The new (march 2021) Mac desktop update removed the ability to reorder tracks after partially filtering a playlist. Reordering playlists is essential for many users. O...
2021-03-27 2:22:39 AM
2021-06-01 12:22:22 PM
Mario
Spotify Legend
2225 Views
10 comments
30 likes
Mac
Fixed

2225 Views
10 comments
30 votes

(Mac) Desktop app has memory leak

UPDATE: Version 1.0.96.181 was just released and it should fix this memory leak issue. If you are still having trouble, please post your experience. It will be rolling out, but you should be able to get it by downloading and installing from the Spoti...

MattSuda
Spotify Star
...e able to get it by downloading and installing from the Spotify website. I am having a problem with the Mac desktop app -- there is a memory leak. (taking up too much RAM) On m...
2018-10-29 4:42:14 PM
2019-10-20 3:57:22 PM
aaranmcguire
Visitor
13029 Views
66 comments
86 likes
Desktop
Mac
Fixed

13029 Views
66 comments
86 votes

[Desktop] Filter doesn't work for Your Library > Albums

Plan Premium Country USA Device Macbook Pro late 2018 Operating System MacOS Catalina My Question or Issue I've seen this issue mentioned once or twice elsewhere, but always as part of a larger issue that has been closed. The filter bar inexplicably ...

Tadtiger13
Casual Listener
Plan Premium Country USA Device Macbook Pro late 2018 Operating System MacOS Catalina My Question or Issue I've seen this issue mentioned once or twice elsewhere, but a...
2020-05-14 10:13:48 PM
2020-07-02 11:40:25 AM
Petya
Community Legend
3111 Views
43 comments
31 likes
Desktop
Mac
Windows
Fixed

3111 Views
43 comments
31 votes

High Spotify CPU usage (Mac)

Hey folks, We're receiving reports of an unusually high CPU usage on the part of Spotify. First, we'd recommend trying a clean reinstall of the app on your device by following the steps here. If after that you’re still having trouble with this, it'd ...

Mario
Spotify Legend
Hey folks, We're receiving reports of an unusually high CPU usage on the part of Spotify. First, we'd recommend trying a clean reinstall of the app on your device by follo...
2020-07-08 3:26:29 PM
2022-07-04 1:50:24 PM
Predicaments
Newbie
6742 Views
23 comments
25 likes
Desktop
Mac
Fixed

6742 Views
23 comments
25 votes

Downtime 21st Jan. 2021: Temporary App Failure On Multiple Devices

The app is crashing on multiple devices at the moment. It seems like the app can't find content and other functions are not working properly as well.

Julian
Moderator
The app is crashing on multiple devices at the moment. It seems like the app can't find content and other functions are not working properly as well.
2021-01-21 10:13:33 PM
2021-01-21 12:49:38 AM
CarlosE
Moderator
1036 Views
3 comments
11 likes
Android
Desktop
iOS
Mac
Mobile
Web Player
Fixed

1036 Views
3 comments
11 votes

Recently played artists

People's recently played artists have disapeared from all of their profiles. It will only post playlists that they have but nothing else. This just recently started happening. I have tried logging in and out on both mac/iphone, but to no avail. Perha...

wfsmalt56
Casual Listener
...n and out on both mac/iphone, but to no avail. Perhaps you could help me?
2017-05-20 7:34:25 PM
2017-05-24 10:27:25 AM
Melody
Community Manager
1861 Views
29 comments
37 likes
iOS
Mac
Mobile
Closed

1861 Views
29 comments
37 votes

Issue with the My Forever Favorites playlist

here's what I got

jeeeb
Casual Listener
here's what I got
2020-09-17 1:27:45 PM
2020-10-29 3:00:48 PM
Peter
Spotify Legend
2746 Views
2 comments
8 likes
Desktop
Mac
Fixed

2746 Views
2 comments
8 votes

[Desktop] [MacOS] Unable to scroll with arrow keys & scroll bar missing from side bar

Hello, I am having an issue with Spotify where none of the scroll functions are working. For example, if you take a look at the attached screenshot, I cannot scrool down to see the "Popular" tracks or anything below it. I can click on the "Overview,"...

crimsonfloyd
Casual Listener
...e-downloading it. None of these moves have solved the problems. I am using Mac OX El Capitan. Any ideas?
2018-02-25 8:18:01 PM
2018-10-20 4:08:34 AM
ambientmusiclov
Newbie
9330 Views
92 comments
28 likes
Desktop
Mac
Scroll
Not Right Now

9330 Views
92 comments
28 votes

[Mac Desktop] Spotify app crashes during launch when Offline Mode is enabled

Hi! The Spotify app (1.1.38.558.g4b100958) for macOS (10.15.5) crashes during launch when Offline Mode is enabled. This started happening on Jul 26, 2020. To reproduce: 1. Install Spotify, launch the app, and sign in 2. Enable Offline Mode by going t...

thinkswan
Casual Listener
Hi! The Spotify app (1.1.38.558.g4b100958) for macOS (10.15.5) crashes during launch when Offline Mode is enabled. This started happening on Jul 26, 2020. To reproduce: 1. Install S...
2020-07-28 10:54:44 AM
2020-08-12 7:50:42 AM
Xenia
Moderator
2369 Views
15 comments
7 likes
Desktop
Mac
Fixed

2369 Views
15 comments
7 votes

[Mac] High CPU

Hi, Running Spotify on Mac it at some point gets to 90-100% CPU. Doesn't happen immediatly but happens every time. Restart doesn't help. Only quit, waiting and coming back after a while. Premium Plan Spotfiy: 1.1.6.113.gb388fe17 MacBook Air High Sier...

Beery
Casual Listener
Hi, Running Spotify on Mac it at some point gets to 90-100% CPU. Doesn't happen immediatly but happens every time. Restart doesn't help. Only quit, waiting and coming back after a while.&n...
2019-05-17 7:54:04 AM
2019-11-26 1:32:02 PM
srihari93
Casual Listener
3872 Views
19 comments
14 likes
Desktop
Mac
Fixed

3872 Views
19 comments
14 votes

CHANGE VOLUME STEP LEVEL USING HEOS WITH SPOTIFY

Yo rockstars, I am happily using Spotify Connect to steam audio to my HEOS speakers (from both the IOS and OSX apps). The only thing that bothers me is that the volume step level in your applications is configured to take *too big* steps when changin...

iwanschuurman
Casual Listener
Yo rockstars, I am happily using Spotify Connect to steam audio to my HEOS speakers (from both the IOS and OSX apps). The only thing that bothers me is that the volume step level&n...
2018-03-17 11:17:57 AM
2018-04-06 4:18:54 AM
Alfredo
Roadie
754 Views
1 comments
18 likes
Hardware Partner
iOS
Mac
Closed

754 Views
1 comments
18 votes

Spotify Not Importing iTunes Playlists

Device:Desktop App Operating System Version:OS X 10.11.1 Spotify Version:1.0.16.104.g3b776c9e Description: I have my Spotify setup to sync with offline files through my iTunes folder. The songs are listed in my Local Files folder in Spotify.While try...

relaxedg
Casual Listener
...inux-Windows-Web/Troubleshooting-Windows-amp-Mac/td-p/532796 but those don't appear in the system folder any longer. To reproduce: Click File -> Import Playlists -> iTunes W...
2015-10-27 4:38:23 AM
2018-02-23 10:48:16 AM
Jack
Roadie
15275 Views
157 comments
33 likes
Mac
Closed

15275 Views
157 comments
33 votes

Removed features: Popular Playlists with Artist in them and Where Is This Artist Popular?

This annoys me to no end, since I used this all the time.Before you could click an artists name, then their "about" and you'd see where they had the most listeners and in what popular playlists they'd be found.And now those are gone. Why?

ben-cohen
Casual Listener
This annoys me to no end, since I used this all the time. Before you could click an artists name, then their "about" and you'd see where they had the most listeners and in what popular playlists the...
2017-07-08 10:10:11 AM
2017-09-01 2:23:01 PM
Hubo
Spotify Star
1919 Views
13 comments
18 likes
Desktop
Mac
Web Player
Windows
Not An Issue

1919 Views
13 comments
18 votes

Connection Error On Subscription Page (No Network)

Hey folks! We're receiving reports that some users are unable to access the Subscription page. They receive an error that makes it look like no internet connection is active.

Mihail
Spotify Legend
Hey folks! We're receiving reports that some users are unable to access the Subscription page. They receive an error that makes it look like no internet connection is active. &nbs...
2021-05-13 9:56:50 AM
2021-05-26 7:56:09 PM
Eni
Moderator
473 Views
4 comments
2 likes
Mac
Mobile
Windows
Fixed

473 Views
4 comments
2 votes

[Mac] Client crashes after 30 seconds

PlanPremiumCountryGermany DeviceMacBook Pro (Mid-2012), 10.14.3 (all updates installed), Spotify 1.1.0.237.g378f6f25 My Question or IssueSpotify always crashes 30 seconds after application start. No error, no warning, it simply quits whether a song i...

rigti2012
Casual Listener
Plan Premium Country Germany Device MacBook Pro (Mid-2012), 10.14.3 (all updates installed), Spotify 1.1.0.237.g378f6f25 My Question or Issue Spotify always c...
2019-02-13 10:21:38 PM
2019-06-06 3:57:23 PM
qp82
Regular
4966 Views
54 comments
9 likes
Client
Crash
crashes
Desktop
fail
Mac
Fixed

4966 Views
54 comments
9 votes

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