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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Issue with the playlist ”your episodes”

Plan Premium Country Sweden Device iPhone X Operating System iOS 14 My Question or Issue The playlist ”my episodes” is showing that it contains 1 episode (1 avsnitt) but when openign the playlist it is empty. By adding another episode it says 2 episo...

  • Casual Listener
  • Plan Premium Country Sweden Device iPhone X Operating System iOS 14   My Question or Issue The playlist ”my episodes” is showing that it contains 1 episode (1 avsnitt) but wh...
  • Ver
  • Spotify Legend
  • 14557 Views
  • 72 comments
  • 128 likes
  • Mobile
    Your Library
  • Fixed
  • 14557 Views
  • 72 comments
  • 128 votes

Liked songs section appears empty on mobile devices

Hello everybody, We have received reports that it is empty in the liked songs section on mobile devices.

  • Spotify
  • Spotify
  • Hello everybody,   We have received reports that it is empty in the liked songs section on mobile devices.
  • Littlebugo
  • Newbie
  • 11069 Views
  • 72 comments
  • 55 likes
  • Mobile
  • Not Right Now
  • 11069 Views
  • 72 comments
  • 55 votes

Issues with accepting Blend invites

We've received reports that users are unable to accept Blend invites. When they try to do so, one of the following error messages is displayed: "Blend not found" "Something went wrong" "Link has expired" Alternatively, clicking the invite link just o...

  • Moderator
  • Moderator
  • We've received reports that users are unable to accept Blend invites. When they try to do so, one of the following error messages is displayed: "Blend not found" "Something went wrong" "Link ...
  • JLock1284
  • Casual Listener
  • 4082 Views
  • 27 comments
  • 78 likes
  • Mobile
  • Fixed
  • 4082 Views
  • 27 comments
  • 78 votes

Wrapped 2021 Stories skipping quickly

Ongoing Issue thread with updates for Reports of Wrapped 2021 opening up, but skipping through the slides really fast. If you're affected by Wrapped 2021 not loading at all, check the thread here.

  • Moderator
  • Moderator
  • Ongoing Issue thread with updates for Reports of Wrapped 2021 opening up, but skipping through the slides really fast. If you're affected by Wrapped 2021 not loading at all, check the thread here.
  • Ver
  • Spotify Legend
  • 39841 Views
  • 50 comments
  • 72 likes
  • Mobile
  • Case Closed
  • 39841 Views
  • 50 comments
  • 72 votes

[Android] App crashes when trying to open Die drei ??? artist profile

A couple of weeks ago my Spoitfy started having trouble viewing songs and albums of the artist Die Drei ??? (German audiobook). I thought it was an issue of my phone the Mate 20 Lite. However, I got a new phone, the Axon 10 Pro, and the issue still p...

  • Spotify Legend
  • A couple of weeks ago my Spoitfy started having trouble viewing songs and albums of the artist Die Drei ??? (German audiobook).   I thought it was an issue of my phone the Mate 20 Lite. Howe...
  • LuluBlu
  • Visitor
  • 12891 Views
  • 56 comments
  • 119 likes
  • Android
    Mobile
  • Not Right Now
  • 12891 Views
  • 56 comments
  • 119 votes

Pressing Volume Down button sets volume to Max on Alexa speaker

We've received multiple reports that when playing Spotify on Alexa powered Smart Speakers via Spotify Connect the volume gets set to maximum when pressing the Volume Down button on the connected mobile phone.

  • Spotify Legend
  • We've received multiple reports that when playing Spotify on Alexa powered Smart Speakers via Spotify Connect the volume gets set to maximum when pressing the Volume Down button on the connected mobile...
  • Joerndieckmann
  • Newbie
  • 3766 Views
  • 45 comments
  • 12 likes
  • Mobile
  • Fixed
  • 3766 Views
  • 45 comments
  • 12 votes

Radio playback issues

Hi everyone, We currently are receiving reports that the Radio feature based on Songs and Artists are unresponsive when pressing any song except the track that the Radio is based on.

  • Spotify
  • Spotify
  • Hi everyone,   We currently are receiving reports that the Radio feature based on Songs and Artists are unresponsive when pressing any song except the track that the Radio is based on.
  • MihailY
  • Moderator
  • 5218 Views
  • 33 comments
  • 34 likes
  • Mobile
  • Not Right Now
  • 5218 Views
  • 33 comments
  • 34 votes

Downtime December 9th, 2021: Issues playing podcasts on desktop and mobile

Hey folks, We're getting reports from users who can't play podcasts on mobile and desktop. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,    We're getting reports from users who can't play podcasts on mobile and desktop.   This is being investigated. 
  • Novy
  • Moderator
  • 14902 Views
  • 21 comments
  • 48 likes
  • Desktop
    Mobile
  • Fixed
  • 14902 Views
  • 21 comments
  • 48 votes

[Android] Downloaded podcasts don't show up in Offline Mode

Hey folks, We're seeing reports that downloaded podcasts don't load in Offline Mode. The relevant team is aware of this and they are currently looking into it. If you're experiencing this, let us know by adding your +VOTE and follow the instructions ...

  • Moderator
  • Moderator
  • Hey folks,   We're seeing reports that downloaded podcasts don't load in Offline Mode.    The relevant team is aware of this and they are currently looking into it.  &nb...
  • Xenia
  • Moderator
  • 10441 Views
  • 49 comments
  • 52 likes
  • Android
    Mobile
  • Fixed
  • 10441 Views
  • 49 comments
  • 52 votes

Downtime 29.9.22: New podcast episodes not playing

Hey folks,We're receiving multiple reports that some new podcasts are not playable in our app, both on the mobile version and the desktop version.

  • Moderator
  • Moderator
  • Hey folks, We're receiving multiple reports that some new podcasts are not playable in our app, both on the mobile version and the desktop version. 
  • Lyubka
  • Moderator
  • 2777 Views
  • 21 comments
  • 19 likes
  • Desktop
    Mobile
  • Fixed
  • 2777 Views
  • 21 comments
  • 19 votes

"Missing Playlist" when clicking on "Go to Song Radio"

Plan Premium Country Austria Device OnePlus 5T Operating System Android 10 My Question or Issue When clicking on "Go to Song Radio" on any song, I get the error "Missing Playlist. The playlist is no longer valid. Please try another one". I don't have...

  • Casual Listener
  • ...laylist. The playlist is no longer valid. Please try another one". I don't have a problem with my own playlists or albums. Just with the Song Radios. This happens on the mobile app (Android) only. O...
  • Mario
  • Spotify Legend
  • 12225 Views
  • 40 comments
  • 36 likes
  • Mobile
    Your Library
  • Fixed
  • 12225 Views
  • 40 comments
  • 36 votes

Sharing tracks and episodes not working on Android and iOS

We've received reports that sharing tracks and podcast episodes isn't working on Android and iOS devices. This is being investigated.

  • Moderator
  • Moderator
  • We've received reports that sharing tracks and podcast episodes isn't working on Android and iOS devices. This is being investigated.
  • Lyubka
  • Moderator
  • 3534 Views
  • 27 comments
  • 9 likes
  • Android
    iOS
    Mobile
  • Fixed
  • 3534 Views
  • 27 comments
  • 9 votes

Personalized playlist covers not loading in the app

Hey folks, We've been receiving reports where the cover art for the Spotify created Mood, Decade and Genre mixes doesn't load on the mobile app, however, it does load for Artist mixes and other playlists. This is being investigated by our teams.

  • Moderator
  • Moderator
  • Hey folks,  We've been receiving reports where the cover art for the Spotify created Mood, Decade and Genre mixes doesn't load on the mobile app, however, it does load for Artist mixes and o...
  • RadioOneChristian
  • Newbie
  • 1204 Views
  • 13 comments
  • 7 likes
  • Mobile
  • Fixed
  • 1204 Views
  • 13 comments
  • 7 votes

Downtime Sept.16 2021 - Podcasts not loading across different devices

Hey everyone, We are currently having issues with podcast playback in multiple regions. The errors "Something went wrong. Have another go?" and "Couldn't find that podcast" show up.

  • Moderator
  • Moderator
  • Hey everyone,   We are currently having issues with podcast playback in multiple regions. The errors "Something went wrong. Have another go?" and "Couldn't find that podcast" show up....
  • Maria_B
  • Moderator
  • 6539 Views
  • 22 comments
  • 22 likes
  • Desktop (Mac)
    Desktop (Windows)
    iOS
    Mobile
  • Fixed
  • 6539 Views
  • 22 comments
  • 22 votes

[iOS] Connect not working when Spotify is not granted access to Mobile Data

Plan Premium (Family) Country Germany Device (iPhone Xr, iPad Air Gen. 1) Operating System (iOS 12.4) My Question or Issue When I block Spotify from using my mobile data plan in the iOS settings, then Spotify connect doesn't work anymore for my Sonos...

  • Roadie
  • Plan Premium (Family) Country Germany   Device (iPhone Xr, iPad Air Gen. 1) Operating System (iOS 12.4)   My Question or Issue When I block Spotify from using my mobile...
  • Msaez
  • Newbie
  • 32743 Views
  • 30 comments
  • 50 likes
  • Mobile
  • Fixed
  • 32743 Views
  • 30 comments
  • 50 votes

[iOS] Performance and battery - Individual reports

Investigation of individual reports of unexpected performance and battery behavior with Spotify on iOS.

  • Moderator
  • Moderator
  • Investigation of individual reports of unexpected performance and battery behavior with Spotify on iOS.
  • Mario
  • Spotify Legend
  • 5775 Views
  • 40 comments
  • 13 likes
  • iOS
    Mobile
  • Fixed
  • 5775 Views
  • 40 comments
  • 13 votes

'What's new' icon is missing on mobile

Hey folks, We're receiving reports from users in some markets that the bell icon (What's New feed) is gone from their homepage. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Update below. We'...

  • Moderator
  • Moderator
  • Hey folks,   We're receiving reports from users in some markets that the bell icon (What's New feed) is gone from their homepage.   If you’re experiencing this issue, make sure to...
  • Maximiron
  • Newbie
  • 2666 Views
  • 12 comments
  • 10 likes
  • Mobile
  • Not Right Now
  • 2666 Views
  • 12 comments
  • 10 votes

WRAPPED 2021 : Impossible to share Top 100 playlist

It's impossible to share, whatever the way, the link of the Top 100 playlist generated in the Wrapped 2021. When people open the link sent by a friend, displayed in a Community post or on a website, they only get their own Top 100 playlist. Edit : Wo...

  • Spotify Star
  • Spotify Star
  • ...esktop: CTRL/CMD + A in the playlist > right click > Add to playlist > Add to new playlist. On mobile: Tap on the three dot menu in the Top Songs playlist > Add to other playlist > New P...
  • Novy
  • Moderator
  • 10383 Views
  • 8 comments
  • 9 likes
  • Desktop (Mac)
    Desktop (Windows)
    Mobile
  • Case Closed
  • 10383 Views
  • 8 comments
  • 9 votes

Podcast poor video quality on TV

We've received reports that podcasts have poor video quality on TV. This is present mostly on LG devices with WebOS, but also when using Chromecast.

  • Moderator
  • Moderator
  • We've received reports that podcasts have poor video quality on TV. This is present mostly on LG devices with WebOS, but also when using Chromecast.
  • Alex
  • Spotify Legend
  • 6006 Views
  • 35 comments
  • 6 likes
  • Mobile
    Other
  • Fixed
  • 6006 Views
  • 35 comments
  • 6 votes

"Add songs" view showing song title twice and no artist name

Hey folks, We've received reports regarding the "Add songs" view showing song title twice and no artist name (see screenshot). Writing to confirm we're currently looking into this. Thanks for staying with us in the meantime!

Add songs - issue.png
  • Spotify Legend
  • Hey folks,   We've received reports regarding the "Add songs" view showing song title twice and no artist name (see screenshot).   Writing to confirm we're currently looking in...
  • Yordan
  • Moderator
  • 1353 Views
  • 12 comments
  • 4 likes
  • Mobile
    Other
  • Fixed
  • 1353 Views
  • 12 comments
  • 4 votes