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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

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Forum Posts

Nickel Creek - When you come back down - Not Working

Please look into this. The song "When you come back down" by Nickel Creek is shaded gray and not able to play for some reason. Thanks!

  • Casual Listener
  • Please look into this. The song "When you come back down" by Nickel Creek is shaded gray and not able to play for some reason.   Thanks!
  • dmerritt81585
  • Visitor
  • 2511 Views
  • 13 comments
  • 4 likes
  • not working
    song bug
    Song Unavailable
    Songs Issues
  • Not An Issue
  • 2511 Views
  • 13 comments
  • 4 votes

Randomly stops, randomly closes, doesn't start next music

On android it constantly randomly stops, randomly pause and/or closes entirely. If it pause and you press play it closes the app. When a song is over, the next one in a playlist doesn't come on unless you go back into the app. This is really frustrat...

  • Casual Listener
  • On android it constantly randomly stops, randomly pause and/or closes entirely. If it pause and you press play it closes the app. When a song is over, the next one in a playlist doesn't come on unles...
  • Aimee_T
  • Roadie
  • 122 Views
  • 3 comments
  • 2 likes
  • Android
    boom
    not working
    please see
    Spotify
  • Closed
  • 122 Views
  • 3 comments
  • 2 votes

Not a single song available.

Hello, I would like to submit an issue with listening to songs on Spotify. Lately I am getting th emessage:"This song is not available. If you have the file on your computer you can import it." I have tried listening to Playlists created by myself, P...

  • Casual Listener
  • Hello,  I would like to submit an issue with listening to songs on Spotify.    Lately I am getting th emessage: "This song is not available. If you have the file on your computer y...
  • JuanSebastian
  • Roadie
  • 346 Views
  • 3 comments
  • 0 likes
  • country restrictions
    Issues
    not working
    songs
  • Closed
  • 346 Views
  • 3 comments
  • 0 votes

Music just wont play anymore.

For a couple of months now, somtimes out of the blue when i try to skip a song spofity goes off on one and goes through every song on that playlist about 100 times, and then lands on a ramadom song. Sometimes when this happens i get stuck on the song...

  • Casual Listener
  • For a couple of months now, somtimes out of the blue when i try to skip a song spofity goes off on one and goes through every song on that playlist about 100 times, and then lands on a ramadom song. ...
  • Aimee_T
  • Roadie
  • 78 Views
  • 2 comments
  • 0 likes
  • Desktop
    not working
    Windows
  • Closed
  • 78 Views
  • 2 comments
  • 0 votes

Spotify not working

So every link to spotify gives me a 503 error code. The phone app doesnt connect to ps4. I want to unsubscribe to this service but i cannot because i cannot open the webpage.

  • Casual Listener
  • So every link to spotify gives me a 503 error code. The phone app doesnt connect to ps4. I want to unsubscribe to this service but i cannot because i cannot open the webpage.
  • FabianS_Bogota
  • Roadie
  • 136 Views
  • 2 comments
  • 0 likes
  • not working
  • Fixed
  • 136 Views
  • 2 comments
  • 0 votes

Radio not working

Hi there,I am using Spotify Radio in web browser and it is not working. The hour-glass keeps clocking. I've tried it both in Chrome and Edge. Please help as I need to listen.ThanksASJ

  • Casual Listener
  • Hi there, I am using Spotify Radio in web browser and it is not working.  The hour-glass keeps clocking.  I've tried it both in Chrome and Edge.  Please help as I need to listen. Tha...
  • Maria_B
  • Moderator
  • 172 Views
  • 4 comments
  • 0 likes
  • not working
    Radio
  • Closed
  • 172 Views
  • 4 comments
  • 0 votes

Shuffle is not shuffling as you say it should

I read the blog (Spotify Randomness Blog) and I am confused as to why my playlist will generate the below. My searching either yeilds the above linked blog, or it sends me to links stating that the spotify random works as intended, that is to say shu...

  • Not applicable
  • I read the blog (Spotify Randomness Blog) and I am confused as to why my playlist will generate the below. My searching either yeilds the above linked blog, or it sends me to links stating that the s...
  • EstefanyA_Bog
  • Roadie
  • 86 Views
  • 1 comments
  • 0 likes
  • not working
    random
    shuffle
  • Not An Issue
  • 86 Views
  • 1 comments
  • 0 votes

Android app: Spotify is still playing music but app is not running

Alright first and foremost I will say I have no idea how to replicate this but I will explain the issue to the best of my ability.While using the Spotify app on Android the app will still be playing music and I can open the app and use it just fine b...

  • Not applicable
  • Alright first and foremost I will say I have no idea how to replicate this but I will explain the issue to the best of my ability. While using the Spotify app on Android the app will still be play...
  • MaryC1
  • Spotify Legend
  • 180 Views
  • 4 comments
  • 0 likes
  • Android App
    not working
  • Closed
  • 180 Views
  • 4 comments
  • 0 votes