Announcements
Good news! Everything is good to go and looking happy. Check here for more details.

Help Wizard

Step 1

NEXT STEP

Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Cannot login when app is in offline mode

I am on an Amazon Fire with the latest Fire OS 5.6.0.0 and the latest Spotify 8.4.32.623. I pay for Spotify solely because of its offline mode for when I'm traveling, so I keep Spotify in offline mode on my Fire. Whenever Spotify updates, or for some...

  • Regular
  • I am on an Amazon Fire with the latest Fire OS 5.6.0.0 and the latest Spotify 8.4.32.623.   I pay for Spotify solely because of its offline mode for when I'm traveling, so I keep Spotify in of...
  • Alfredo
  • Roadie
  • 643 Views
  • 2 comments
  • 2 likes
  • Android
    Login
    offline mode
  • Case Closed
  • 643 Views
  • 2 comments
  • 2 votes

Not able to log back on after entering offline mode and loging of

Sitting here with latest android, latest flagship samsung device (Note8), and latsst spotofy update. I have seen this issue around the internet for some days now, and am currently experiencing it myself. This is an extremely dumb bug, and I do not wa...

  • Casual Listener
  • Sitting here with latest android, latest flagship samsung device (Note8), and latsst spotofy update. I have seen this issue around the internet for some days now, and am currently experiencing it mys...
  • SergioDavid
  • Roadie
  • 303 Views
  • 2 comments
  • 1 likes
  • Android
    offline mode
  • Case Closed
  • 303 Views
  • 2 comments
  • 1 votes

Offline Mode

It must have been an update. But I use Spotify on my Samsung Galaxy S8+ and recently noticed that when I switch to online (from offline) then go back to online.. My "days until you need to go back online" counter doesn't reset back to 30 days. Instea...

  • Casual Listener
  • It must have been an update. But I use Spotify on my Samsung Galaxy S8+ and recently noticed that when I switch to online (from offline) then go back to online.. My "days until you need to go back on...
  • Alfredo
  • Roadie
  • 142 Views
  • 2 comments
  • 0 likes
  • Android
    offline mode
  • Case Closed
  • 142 Views
  • 2 comments
  • 0 votes

Cant download songs aynmore

Hey there,im allready in contact with the spotify support but they cant help me and need way too long to answear. So here is my problem : For around a week im unable to download my playlists anymore (premium member). If i try to download a list it wi...

  • Casual Listener
  • Hey there, im allready in contact with the spotify support but they cant help me and need way too long to answear. So here is my problem :   For around a week im unable to download my playlis...
  • JuanSebastian
  • Roadie
  • 221 Views
  • 3 comments
  • 0 likes
  • help!
    iOS Problem
    offline mode
    premium doesnt work
  • Case Closed
  • 221 Views
  • 3 comments
  • 0 votes

Can't use Offline Mode

I was able to download all of my songs but everytime I try to go offline none of the songs on my playlist is available. I've tried to delete the data and cache of the app then downloaded the songs again. Details on my phone's notif showed that I was ...

  • Casual Listener
  • I was able to download all of my songs but everytime I try to go offline none of the songs on my playlist is available. I've tried to delete the data and cache of the app then downloaded the songs ag...
  • Aimee_T
  • Roadie
  • 103 Views
  • 2 comments
  • 0 likes
  • offline mode
    Premium
  • Case Closed
  • 103 Views
  • 2 comments
  • 0 votes