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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Offline Issue

My phone is a Huawei Honor i7. Android version 6.0.1, Spotify version 8.4.26.770 armV7. If Spotify is shut down when the program has been set to "Offline", you will never be able to start the app again. When you start it you will be asked to log in, ...

  • Regular
  • My phone is a Huawei Honor i7. Android version 6.0.1, Spotify version 8.4.26.770 armV7.   If Spotify is shut down when the program has been set to "Offline", you will never be able to s...
  • Chrisfig77
  • Regular
  • 49504 Views
  • 14 comments
  • 398 likes
  • issue
    offline
  • Not Right Now
  • 49504 Views
  • 14 comments
  • 398 votes

[Mobile] Playlists disappear from Your Library after being downloaded

We've had some reports that playlists are disappearing from Your Library after being downloaded for Offline listening on mobile devices. The right teams are aware and looking into this.

  • Moderator
  • Moderator
  • We've had some reports that playlists are disappearing from Your Library after being downloaded for Offline listening on mobile devices.    The right teams are aware and looking i...
  • isam14
  • Newbie
  • 29090 Views
  • 226 comments
  • 630 likes
  • Android
    Mobile
    offline
    Playlist
  • Fixed
  • 29090 Views
  • 226 comments
  • 630 votes

Fix Podcast Download Problems

Podcasts are downloaded successfully, but not played and available in Offline mode. Alert "Download nicht verfügbar" See a lot of Spotify Premium users having and describing this problem:https://community.spotify.com/t5/Android/Podcast-don-t-stay-off...

  • Casual Listener
  • Podcasts are downloaded successfully, but not played and available in Offline mode. Alert "Download nicht verfügbar"   See a lot of Spotify Premium users having and describing this problem: h...
  • MrFranks
  • Gig Goer
  • 1459 Views
  • 5 comments
  • 5 likes
  • Download
    error message
    offline
    podcast
  • Closed
  • 1459 Views
  • 5 comments
  • 5 votes

[Android] Quick tile for offline mode not working

PlanPremiumCountryUK DeviceSony Xperia Z2 CompactOperating SystemAndroid 9 My Question or IssueMy Spotify has recently updated and my offline online toggle in the notification area of my phone no longer works. It will turn itself back online if I ope...

  • Regular
  • Plan Premium Country UK   Device Sony Xperia Z2 Compact Operating System Android 9   My Question or Issue My Spotify has recently updated and my offline online toggle in the n...
  • Jelle86
  • Regular
  • 18832 Views
  • 69 comments
  • 138 likes
  • offline
    toggle
  • Won't Fix
  • 18832 Views
  • 69 comments
  • 138 votes

I changed my password and now when I login, Spotify says's I'm offline

I changed my password earlier today and now spotify says I'm offline even though I'm connected to wi-fi and everything else is working. I've cleared the cache and uninstalled/reinstalled but it's still not working.

  • Casual Listener
  • I changed my password earlier today and now spotify says I'm offline even though I'm connected to wi-fi and everything else is working. I've cleared the cache and uninstalled/reinstalled but it's s...
  • Alfredo
  • Roadie
  • 132 Views
  • 2 comments
  • 0 likes
  • Mac
    offline
  • Closed
  • 132 Views
  • 2 comments
  • 0 votes

downloaded songs still won't play offline

I've already logged our from all devices, reinstalled the app, and redownloaded all the songs; but when I turn offline mode on, the downloaded songs won't play. I've done this repeatedly and it still doesn't change. How do I fix this?

  • Visitor
  • I've already logged our from all devices, reinstalled the app, and redownloaded all the songs; but when I turn offline mode on, the downloaded songs won't play.    I've done this r...
  • SergioDavid
  • Roadie
  • 210 Views
  • 2 comments
  • 0 likes
  • Android
    downloads
    offline
  • Closed
  • 210 Views
  • 2 comments
  • 0 votes

OFFLINE

Why is Spotify telling me that I am offline when I am clearly online? I am using a work laptop (Mac) and everything else functions fine except for Spotify. It has been like this for about two weeks now, which is very frustrating because I use the mus...

  • Visitor
  • Why is Spotify telling me that I am offline when I am clearly online? I am using a work laptop (Mac) and everything else functions fine except for Spotify. It has been like this for about two weeks n...
  • SergioDavid
  • Roadie
  • 99 Views
  • 2 comments
  • 0 likes
  • offline
  • Closed
  • 99 Views
  • 2 comments
  • 0 votes

Spotify offline playlists gone after Spotify upgrade due to Storage location change

Hello Spotify support, I discovered for the 4th time that I lost all my OFFLINE playlists. I believe this happens every time the Spotify app on my Andriod Samsung A3 2017 with a 128GB SD card is updated. What I notice is that the storage location is ...

  • Gig Goer
  • Hello Spotify support,   I discovered for the 4th time that I lost all my OFFLINE playlists. I believe this happens every time the Spotify app on my Andriod Samsung A3 2017 with a 128GB SD c...
  • Chris
  • Spotify
  • 370 Views
  • 6 comments
  • 0 likes
  • offline
    storage
  • Closed
  • 370 Views
  • 6 comments
  • 0 votes

OFFLINE NOT WORKING ON PREMIUM ANDROID PHONE

offline dosen't work on premium. i've restarted, reinstalled and toggled the offline switch. nothing. seriously annoyed what's the point of paying every month. Spotify should alteast provide a discount, it's been going on for days and has happened be...

  • Casual Listener
  • offline dosen't work on premium. i've restarted, reinstalled and toggled the offline switch. nothing. seriously annoyed what's the point of paying every month. Spotify should alteast provide a d...
  • MaríaCamila
  • Roadie
  • 97 Views
  • 2 comments
  • 0 likes
  • Android
    offline
  • Closed
  • 97 Views
  • 2 comments
  • 0 votes

Spotify randomly deleted downloads

Hi,Spotify will rabndomly delete offline albums that I have stored.I only have 2 offline devices, so I have not gone over the limits.Can I send you logs to look into this ? RegardsDave

  • Regular
  • Hi, Spotify will rabndomly delete offline albums that I have stored. I only have 2 offline devices, so I have not gone over the limits. Can I send you logs to look into this ?  &n...
  • Aimee_T
  • Roadie
  • 146 Views
  • 2 comments
  • 0 likes
  • Android
    offline
  • Closed
  • 146 Views
  • 2 comments
  • 0 votes

Erasing my songs constantly

Hey, I'm a premium user and I'm just tired, I can't have my music offline. My offline music erases often and I can't enjoy the offline service, and I don't know why. Help please

  • Casual Listener
  • Hey, I'm a premium user and I'm just tired, I can't have my music offline. My offline music erases often and I can't enjoy the offline service, and I don't know why. Help please
  • Mara_F
  • Roadie
  • 83 Views
  • 2 comments
  • 0 likes
  • delete
    erase
    Erased music
    offline
  • Closed
  • 83 Views
  • 2 comments
  • 0 votes

Greyed out songs on desktop not syncing to iPhone

I've unable to listen to many of my local files on my iPhone through the app. I've made a playlist with the songs I want but they don't appear on my phone and on the desktop app many of them are greyed out (artist name and album is grey). I've tried ...

  • Casual Listener
  • I've unable to listen to many of my local files on my iPhone through the app. I've made a playlist with the songs I want but they don't appear on my phone and on the desktop app many of them are grey...
  • Hubo
  • Spotify Star
  • 98 Views
  • 1 comments
  • 0 likes
  • Desktop
    iOS
    offline
    Windows
  • Closed
  • 98 Views
  • 1 comments
  • 0 votes

Spotify deletes offline songs if you open the app directly after restarting your device

If you open Spotify directly after you restart or start your device Spotify resets itsself. You'll need to login again and all your online music is gone. This is kinda annoying.

  • Casual Listener
  • If you open Spotify directly after you restart or start your device Spotify resets itsself. You'll need to login again and all your online music is gone. This is kinda annoying.
  • Julian
  • Moderator
  • 77 Views
  • 2 comments
  • 0 likes
  • Android
    Huawei p9
    offline
    songs
  • Closed
  • 77 Views
  • 2 comments
  • 0 votes

How to stop Spotify from deleting downloads after login from different locations.

Yesterday I logged into a friend's PC, only to find this morning that I've been logged out of my phone's Spotify, and when I logged in, all my downloaded songs were deleted. Is there any way to avoid this, aka priotize my phone over other devices?

  • Casual Listener
  • Yesterday I logged into a friend's PC, only to find this morning that I've been logged out of my phone's Spotify, and when I logged in, all my downloaded songs were deleted. Is there any way to avoid...
  • EthanS1
  • Community Legend
  • 226 Views
  • 2 comments
  • 0 likes
  • delete
    Login
    offline
  • Closed
  • 226 Views
  • 2 comments
  • 0 votes

Showing offline when not on WiFi - not linked to facebook

Account showing offline. Offline slider not active in settings. No Facebook account linked. Not resolved by log out and in. Registers appropriately as online when on WiFi. Internet connection definitely live on mobile data.

  • Regular
  • Account showing offline. Offline slider not active in settings. No Facebook account linked. Not resolved by log out and in. Registers appropriately as online when on WiFi. Internet connection d...
  • Hubo
  • Spotify Star
  • 288 Views
  • 7 comments
  • 0 likes
  • mobile data
    offline
  • Closed
  • 288 Views
  • 7 comments
  • 0 votes