Announcements

Help Wizard

Step 1

NEXT STEP

Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Listen Along/Together feature on Discord not working

Hey folks, We've received some reports that the Listen Along feature on Discord isn't working. This is being investigated.

Moderator

Hey folks,    We've received some reports that the Listen Along feature on Discord isn't working.   This is being investigated.

Novy

Moderator

29216 Views

59 comments

35 likes

Other
Won't Fix
  • 29216 Views
  • 59 comments
  • 35 votes

AirPods Pro Automatic Switching conflict with Spotify Connect

Plan Premium Country USA Device iPhone Xs, iPad Pro (2019), and AirPods Pro Operating System iOS 14 and iPadOS 14 My Question or Issue With iOS 14, Apple released automatic source switching between different apple devices depending on which source em...

Casual Listener

Plan Premium Country USA Device iPhone Xs, iPad Pro (2019), and AirPods Pro Operating System iOS 14 and iPadOS 14 My Question or Issue With iOS 14, Apple released automatic source s...

Fabian20

Casual Listener

28628 Views

35 comments

35 likes

iOS
Other
Case Closed
  • 28628 Views
  • 35 comments
  • 35 votes

Spotify charts not updating

We're currently experiencing a technical issue that is impacting how some of our chart data is displayed.

Moderator

We're currently experiencing a technical issue that is impacting how some of our chart data is displayed.

Sp0tifyDoesntWork

Newbie

5754 Views

22 comments

31 likes

Other
Under investigation
  • 5754 Views
  • 22 comments
  • 31 votes

Issues with the Web player's volume slider

We're receiving reports that the Volume slider/control from the Web Player isn't functioning correctly. For some users, sliding the volume up automatically adjusts the volume lower instead, and vice-versa. Reloading the Web Player page sets the volum...

Moderator

We're receiving reports that the Volume slider/control from the Web Player isn't functioning correctly. For some users, sliding the volume up automatically adjusts the volume lower instead, and vice-...

oddindeed

Casual Listener

11185 Views

40 comments

28 likes

Desktop
Other
Fixed
  • 11185 Views
  • 40 comments
  • 28 votes

Downtime 6th May 2025: Top Tracks and Albums missing on Artist profiles

We've seen reports that some users are having issues viewing Top Tracks on the Artist profile. Some also report that they're not able to view the Albums.

Moderator

We've seen reports that some users are having issues viewing Top Tracks on the Artist profile. Some also report that they're not able to view the Albums.

shaggy202030

Newbie

12044 Views

32 comments

23 likes

Other
Your Library
Fixed
  • 12044 Views
  • 32 comments
  • 23 votes

[Downtime 10.09.] Web log in and other related services are currently down

Hey folks! We're aware of an issue with logging in on the Web Player which may also affect other related services. Payments might be affected as well.This is currently being looked into!

Moderator

Hey folks! We're aware of an issue with logging in on the Web Player which may also affect other related services. Payments might be affected as well. This is currently being looked into! &n...

Shade234

Newbie

4687 Views

5 comments

14 likes

Other
Fixed
  • 4687 Views
  • 5 comments
  • 14 votes

Issues redeeming gift cards

Hey folks! You may notice an error message when redeeming your gift cards: This is being looked into and we'll keep you posted In the meantime, make sure you've gone over everything that is listed here.Cheers!

Moderator

Hey folks!   You may notice an error message when redeeming your gift cards:     This is being looked into and we'll keep you posted 🙂 In the meantime, make sure you'v...

MihailY

Moderator

4757 Views

13 comments

10 likes

Other
Subscriptions
Fixed
  • 4757 Views
  • 13 comments
  • 10 votes

Playlist scrolling position resets when navigating away from the app

Hey folks, We received some reports mentioning that the position on the playlists resets when navigating away from the app. This is currently Under investigation by internal teams.

Moderator

Hey folks,   We received some reports mentioning that the position on the playlists resets when navigating away from the app. This is currently Under investigation by internal teams.

Mystery30

Newbie

14346 Views

139 comments

10 likes

Other
Fixed
  • 14346 Views
  • 139 comments
  • 10 votes

Equalizer issues

We're seeing reports that some users are having issues with the Equalizer. Some notice the sound gets a bit muffled/static with a Bluetooth device connected, others experience volume drops, and some don’t hear any volume change at all. This seems to ...

Moderator

We're seeing reports that some users are having issues with the Equalizer. Some notice the sound gets a bit muffled/static with a Bluetooth device connected, others experience volume drops, and s...

mhrannar

Newbie

1279 Views

21 comments

7 likes

Other
Under investigation
  • 1279 Views
  • 21 comments
  • 7 votes

Downtime 14th Aug: Creators unable to log in on the web

We're seeing reports that Creators are having issues signing in to http://creators.spotify.com/. Some might experience troubles with the login button and notice they're being looped back to the same page.

Moderator

We're seeing reports that Creators are having issues signing in to http://creators.spotify.com/.   Some might experience troubles with the login button and notice they're being looped ...

MihailY

Moderator

4161 Views

2 comments

7 likes

Other
Fixed
  • 4161 Views
  • 2 comments
  • 7 votes

Playlist in a bottle 2023 not showing up

We've been getting reports that some users are unable to access the Playlist in a bottle 2023 they made to be unlocked in 2024.This is currently being looked into.

Moderator

We've been getting reports that some users are unable to access the Playlist in a bottle 2023 they made to be unlocked in 2024. This is currently being looked into.

Not applicable

7283 Views

39 comments

5 likes

Other
Not An Issue
  • 7283 Views
  • 39 comments
  • 5 votes

Downtime 30th Sept: Issues accessing 'Manage your subscription' on the account page

We're seeing reports that some users are having issues to accessing Manage your subscription on the account page.

Moderator

We're seeing reports that some users are having issues to accessing Manage your subscription on the account page.

orazio98

Newbie

2164 Views

10 comments

2 likes

Other
Fixed
  • 2164 Views
  • 10 comments
  • 2 votes

Sound Capsule not updating properly

Hey folks! You may have noticed that your Sound Capsules may not be updating properly! This is on our radar and it's being looked into

Moderator

Hey folks!  You may have noticed that your Sound Capsules may not be updating properly!  This is on our radar and it's being looked into 🙂

moonwalk3rr

Casual Listener

5055 Views

45 comments

2 likes

Other
Your Library
Fixed
  • 5055 Views
  • 45 comments
  • 2 votes

Downtime 5th Nov: Some Spotify webpages are not working

We're seeing reports that some are having issues accessing spotify.com and open.spotify.com.

Moderator

We're seeing reports that some are having issues accessing spotify.com and open.spotify.com.

Maria

Moderator

236 Views

3 comments

0 likes

Other
Fixed
  • 236 Views
  • 3 comments
  • 0 votes

Issues with Blends

We're getting reports of various issues affecting Blends. Users might be getting a very low number of songs or not seeing tracks they've listened to. In some instances, Blends stopped refreshing.

Moderator

We're getting reports of various issues affecting Blends. Users might be getting a very low number of songs or not seeing tracks they've listened to. In some instances, Blends stopped refreshing.

jsjs13

Newbie

4069 Views

13 comments

0 likes

Other
Fixed
  • 4069 Views
  • 13 comments
  • 0 votes

Downtime 4th Sept: Google services are down affecting Spotify

Some Google services seems to be down and we're seeing reports that Spotify users are having issues accessing the service - both on mobile and desktop devices.

Moderator

Some Google services seems to be down and we're seeing reports that Spotify users are having issues accessing the service - both on mobile and desktop devices.

Maria

Moderator

1912 Views

2 comments

0 likes

Other
Fixed
  • 1912 Views
  • 2 comments
  • 0 votes

Some Spotify pages are down

We're seeing reports that various 'Spotify.com' pages are down right now for some users.

Moderator

We're seeing reports that various 'Spotify.com' pages are down right now for some users.

Maria

Moderator

2725 Views

2 comments

0 likes

Other
Fixed
  • 2725 Views
  • 2 comments
  • 0 votes