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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Collaborative playlist links not working

Hey everyone, We've received some reports from users who have issues joining and inviting other users to collaborative playlists. This is being investigated.

  • Moderator
  • Moderator
  • Hey everyone,    We've received some reports from users who have issues joining and inviting other users to collaborative playlists.   This is being investigated.
  • itsmetommyve
  • Music Fan
  • 99993 Views
  • 124 comments
  • 818 likes
  • Other
  • Fixed
  • 99993 Views
  • 124 comments
  • 818 votes

Downloading on Apple Watch stuck at first song

Hey folks, We're receiving reports that some users are unable to download music for offline listening on their Apple Watches. The download is stuck on the first song and doesn't progress. If you’re experiencing this issue, make sure to add your +VOTE...

  • Spotify Legend
  • Hey folks,   We're receiving reports that some users are unable to download music for offline listening on their Apple Watches. The download is stuck on the first song and doesn't progress. ...
  • jpswade
  • Newbie
  • 172611 Views
  • 327 comments
  • 722 likes
  • Other
  • Not Right Now
  • 172611 Views
  • 327 comments
  • 722 votes

Playback stops after playing few songs on Echo devices

We've received multiple reports where repeat stops working & playback pauses after a few songs on Amazon Echo devices.

  • Moderator
  • Moderator
  • We've received multiple reports where repeat stops working & playback pauses after a few songs on Amazon Echo devices.
  • jbaranda
  • Newbie
  • 35263 Views
  • 352 comments
  • 435 likes
  • Other
  • Fixed
  • 35263 Views
  • 352 comments
  • 435 votes

Spotify stops playing after an ad

We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV. The behavior is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV.   The behavior is curren...
  • gigabug
  • Newbie
  • 29177 Views
  • 254 comments
  • 330 likes
  • Other
  • Not Right Now
  • 29177 Views
  • 254 comments
  • 330 votes

"My Shazam Tracks" playlist doesn't sync/add all shazamed tracks

Plan; Premium Country: New Zealand It's the same on all my devices - whether Apple or Android My Question or Issue I've been using the automatic sync function where songs I have shazamed show up automatically in the 'My Shazams Playlist'. They stoppe...

  • Casual Listener
  • Plan; Premium Country: New Zealand   It's the same on all my devices - whether Apple or Android    My Question or Issue   I've been using the automatic sync fun...
  • Jonfitt
  • Newbie
  • 93576 Views
  • 185 comments
  • 300 likes
  • Other
  • Not Right Now
  • 93576 Views
  • 185 comments
  • 300 votes

[Mobile] Downloaded playlists do not load without an internet connection

Hey folks!We’ve received multiple reports that Android and iOS users are unable to play downloaded content while using offline mode. You might get stuck on a loading screen or get an error message saying "Something went wrong. Try again?". This is be...

  • Moderator
  • Moderator
  • Hey folks! We’ve received multiple reports that Android and iOS users are unable to play downloaded content while using offline mode. You might get stuck on a loading screen or get an error messag...
  • Vasil
  • Moderator
  • 19197 Views
  • 202 comments
  • 287 likes
  • Other
  • Under investigation
  • 19197 Views
  • 202 comments
  • 287 votes

Spotify app crashing when trying to play a podcast/ audiobook

Hey folks!Some of you may experience issues when trying to play podcasts or audiobooks, leading to the app crashing. This is now being looked into.

  • Moderator
  • Moderator
  • Hey folks! Some of you may experience issues when trying to play podcasts or audiobooks, leading to the app crashing. This is now being looked into.
  • Novy
  • Moderator
  • 15193 Views
  • 111 comments
  • 232 likes
  • Other
  • Fixed
  • 15193 Views
  • 111 comments
  • 232 votes

Connection issues with car stereo receivers

Hi everyone, We've received reports about car receivers (mainly Pioneer) having connectivity issues. Bluetooth connection usually works fine, but when trying to use Connect it fails. The team in charge is already looking into this, so we've merged a ...

  • Spotify Legend
  • Hi everyone,   We've received reports about car receivers (mainly Pioneer) having connectivity issues. Bluetooth connection usually works fine, but when trying to use Connect it fails. ...
  • Elena
  • Moderator
  • 163760 Views
  • 357 comments
  • 223 likes
  • Other
  • Case Closed
  • 163760 Views
  • 357 comments
  • 223 votes

Unable to start the Spotify app in Volvo Sensus

Hey everyone, We're receiving reports about the Spotify app being stuck on the loading screen on the Volvo Sensus infotainment system.

  • Moderator
  • Moderator
  • Hey everyone,   We're receiving reports about the Spotify app being stuck on the loading screen on the Volvo Sensus infotainment system.
  • dt3ft
  • Casual Listener
  • 43816 Views
  • 230 comments
  • 212 likes
  • Other
  • Fixed
  • 43816 Views
  • 230 comments
  • 212 votes

Podcasts not playing / no sound

We're receiving reports that podcasts are unplayable (or play, but no sound is emitted or stop at a certain timestamp and don't move past it, e.g. 5:27, 8:29) across all platforms (desktop, mobile and the Web Player). This is currently being investig...

  • Moderator
  • Moderator
  • We're receiving reports that podcasts are unplayable (or play, but no sound is emitted or stop at a certain timestamp and don't move past it, e.g. 5:27, 8:29) across all platforms (desktop, mobile an...
  • Kriley412
  • Newbie
  • 20934 Views
  • 160 comments
  • 178 likes
  • Other
  • Not Right Now
  • 20934 Views
  • 160 comments
  • 178 votes

Spotify app is skipping after a few seconds on Samsung TVs

We've received reports that the Spotify app is skipping after a few seconds, with multiple mentions of Samsung TVs. The reports note that tracks are playing without audio on the Samsung TV devices, and trouble-shooting has already been tried.

  • Moderator
  • Moderator
  • We've received reports that the Spotify app is skipping after a few seconds, with multiple mentions of Samsung TVs.  The reports note that tracks are playing without audio on the Samsung TV devi...
  • agjslvx1
  • Newbie
  • 9288 Views
  • 52 comments
  • 99 likes
  • Other
  • Under investigation
  • 9288 Views
  • 52 comments
  • 99 votes

Downloaded icon is not being displayed

Hey folks, We've received some reports of users being unable to see the green arrow icon for downloads on some of their downloaded songs. However, it does show on the top of the downloaded playlist. The content is still playable with no connection an...

  • Moderator
  • Moderator
  • Hey folks,    We've received some reports of users being unable to see the green arrow icon for downloads on some of their downloaded songs. However, it does show on the top of the down...
  • Novy
  • Moderator
  • 5379 Views
  • 47 comments
  • 89 likes
  • Other
  • Fixed
  • 5379 Views
  • 47 comments
  • 89 votes

Songs aren't streaming on Apple Watch

Hey folks, We're getting reports from Apple Watch users that songs aren't streaming. Stay tuned to the Status Update for more info.

  • Moderator
  • Moderator
  • Hey folks,    We're getting reports from Apple Watch users that songs aren't streaming.    Stay tuned to the Status Update for more info.
  • nnarrh
  • Newbie
  • 40609 Views
  • 112 comments
  • 85 likes
  • Other
  • Not Right Now
  • 40609 Views
  • 112 comments
  • 85 votes

LG TV App Skipping all songs

I am using Spotify Premium on my 2016 Macbook, IPhone 7, and an LG 43UM7600PLB from 2020. This all worked fine until 3 days ago when the app on the LG TV stopped working. Problem: On the LG TV app Spotify skips songs after 1 second and jumps to the n...

  • Casual Listener
  • ...o longer responds to input from the remote. The apps on Macbook and IPhone work fine. All other apps on the TV work fine.   I tried/checked: - TV has a 100Mbs connection (checked with speed t...
  • Novy
  • Moderator
  • 16047 Views
  • 53 comments
  • 63 likes
  • Other
  • Case Closed
  • 16047 Views
  • 53 comments
  • 63 votes

Connecting to the car automatically plays Liked Songs playlist, with or without Car Thing

Hey folks, We've received reports that connecting to the car automatically plays Liked Songs playlist, with or without Car Thing. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,    We've received reports that connecting to the car automatically plays Liked Songs playlist, with or without Car Thing.   This is being investigated.
  • Novy
  • Moderator
  • 11204 Views
  • 116 comments
  • 56 likes
  • Other
  • Fixed
  • 11204 Views
  • 116 comments
  • 56 votes

Audio quality / Sound volume issues on Playstation 5 App

Hey folks!We're aware of volume issues with the Spotify app on PS5 after a recent update, mainly that the volume output is too low. This is currently being investigated.

  • Moderator
  • Moderator
  • Hey folks! We're aware of volume issues with the Spotify app on PS5 after a recent update, mainly that the volume output is too low. This is currently being investigated.  
  • Hockeydude95
  • Newbie
  • 30228 Views
  • 85 comments
  • 55 likes
  • Other
  • Not Right Now
  • 30228 Views
  • 85 comments
  • 55 votes

Audiobook chapters playing in disorder

Hey folks! We received reports that the chapters of some Audiobooks are playing in disorder.This is being looked into.

  • Moderator
  • Moderator
  • Hey folks!   We received reports that the chapters of some Audiobooks are playing in disorder. This is being looked into.
  • kenethlevine
  • Visitor
  • 8651 Views
  • 88 comments
  • 53 likes
  • Other
    Your Library
  • Fixed
  • 8651 Views
  • 88 comments
  • 53 votes

[Downtime March 26th] Intermittent issues with Web Player, Desktop app, TV, etc

We're getting reports about intermittent issues with Web Player, Desktop app, TV clients and partner devices. Users are reporting various error messages in the app or web player. TV app, Playstation and other devices might also experience issues with...

  • Moderator
  • Moderator
  • ...laystation and other devices might also experience issues with playback and/or searching for tracks to play.
  • sprode
  • Newbie
  • 4361 Views
  • 23 comments
  • 46 likes
  • Other
  • Fixed
  • 4361 Views
  • 23 comments
  • 46 votes

[PS5] Poor audio quality issue from PS4 persists on PS5 app

I just received my PlayStation 5 today, and after downloading the Spotify app to listen to my music I noticed that the PS5's Spotify app has the exact same problem with the audio quality that the PS4 has had for over 5 years. For those who aren't awa...

  • Visitor
  • ...  Overall, music from the Spotify app on PlayStation sounds tinny and highly compressed when compared to music played from literally any other app on the PS5/4. This has been said many times by m...
  • Graigsmith
  • Casual Listener
  • 15337 Views
  • 43 comments
  • 44 likes
  • Other
  • Not Right Now
  • 15337 Views
  • 43 comments
  • 44 votes

Downtime June 26th: Your Library section appears empty on the web player

Hey folks, we've received some reports that Your Library is empty on the web player. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks, we've received some reports that Your Library is empty on the web player. This is being investigated. 
  • FadReligion
  • Newbie
  • 1425 Views
  • 23 comments
  • 36 likes
  • Other
  • Fixed
  • 1425 Views
  • 23 comments
  • 36 votes