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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

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Forum Posts

Keeps saying that Spotify is paused because someone else is logged on to my account

Even though I keep logging off "all my devices" and changing the password, Spotify keeps pausing at irregular intervals, and saying that someone else is logged into my account. Can you help?

  • Casual Listener
  • Even though I keep logging off "all my devices" and changing the password, Spotify keeps pausing at irregular intervals, and saying that someone else is logged into my account. Can you help?
  • SergioDavid
  • Roadie
  • 95 Views
  • 1 comments
  • 0 likes
  • Other Devices
    other people logged on
    paused
    problem
    stop
  • Fixed
  • 95 Views
  • 1 comments
  • 0 votes

Music stops because of Spotify usage "elsewhere"

Hey guys, i need some help. Since yesterday, i try to listen to my Spotify Premium on my iphone, only to have my music stop, and for a message to pop up saying "The music has stopped because your account is being used somewhere else". Spotify offers ...

  • Casual Listener
  • Hey guys, i need some help.    Since yesterday, i try to listen to my Spotify Premium on my iphone, only to have my music stop, and for a message to pop up saying "The music has stopped b...
  • Natalie
  • Spotify
  • 181 Views
  • 3 comments
  • 0 likes
  • hacked
    iOS
    Music
    paused
  • Not An Issue
  • 181 Views
  • 3 comments
  • 0 votes