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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

[Fixed][Desktop] image gallery slider doesn't work for artist photos

PlanPremiumCountryGermany & OthersDeviceDesktop ComputerOperating SystemsWindows 10 2004 (Build 19041.572)macOSNoticed in Spotify Version1.1.44.538.g8057de92Still an issue in Version1.1.45.621.gdddebadc1.1.46.916.g416cacf11.1.47.684.g136419d91.1.48.6...

spotify-gallery-bug.png
  • Regular
  • Plan Premium Country Germany & Others Device Desktop Computer Operating Systems Windows 10 2004 (Build 19041.572) macOS Noticed in Spotify Version 1.1.44.538.g8057de92 Still an...
  • Katerina
  • Spotify Legend
  • 3812 Views
  • 22 comments
  • 85 likes
  • Desktop
    Image Gallery
    Mac
    macOS
    PC
    Windows
  • Fixed
  • 3812 Views
  • 22 comments
  • 85 votes

Podcasts subscription not appearing

I am subscribed to the podcast 99% Invisible, but it is not showing up in my podcast subscriptions. I have followed and unfollowed it a few times and it still doesn't appear. This happens on both PC and multiple Android phones. This has been going on...

  • Casual Listener
  • I am subscribed to the podcast 99% Invisible, but it is not showing up in my podcast subscriptions. I have followed and unfollowed it a few times and it still doesn't appear. This happens on both PC...
  • Melody
  • Community Manager
  • 1161 Views
  • 11 comments
  • 1 likes
  • Android
    bug
    PC
    Podcasts
  • Fixed
  • 1161 Views
  • 11 comments
  • 1 votes

Universal Windows 10 App

In the closest future Spotify will announce app for Xbox One. Because of Windows 10 S edition you published Spotify app on Windows Store. You could write one app to run on desktop, Xbox One but also phones and tablets. It's great idea because you hav...

  • Music Fan
  • In the closest future Spotify will announce app for Xbox One. Because of Windows 10 S edition you published Spotify app on Windows Store.  You could write one app to run on desktop, Xbox One ...
  • BananaHood
  • Music Fan
  • 238 Views
  • 2 comments
  • 1 likes
  • Desktop
    Mobile
    PC
    Windows
    Windows Phone
    xbox
    Xbox One
  • Not An Issue
  • 238 Views
  • 2 comments
  • 1 votes

New Releases For You is missing.

My "new releases for you" listing in the Discover section is now completely missing. This is one of the top features that I use, especailly on Friday's when new music is being released.I figure it should be it's own separate tab, listed under "Discov...

  • Regular
  •  My "new releases for you" listing in the Discover section is now completely missing.  This is one of the top features that I use, especailly on Friday's when new music is being released. ...
  • Aimee_T
  • Roadie
  • 245 Views
  • 2 comments
  • 1 likes
  • New Releases
    PC
  • Closed
  • 245 Views
  • 2 comments
  • 1 votes

Sort by date added different on mobile and pc

Hello,I've noticed that the 'sort by date added' gives me a different order, depending on whether I'm sorting via my phone or pc. It's not just me, because when looking at a public playlist my friend and I experience the same problem. Our individual ...

  • Casual Listener
  • Hello, I've noticed that the 'sort by date added' gives me a different order, depending on whether I'm sorting via my phone or pc. It's not just me, because when looking at a public playlist my f...
  • feniks60
  • Casual Listener
  • 221 Views
  • 7 comments
  • 1 likes
  • added
    computer
    date
    different
    Mobile
    PC
    phone
    Sort
  • Closed
  • 221 Views
  • 7 comments
  • 1 votes

Music will not play after ad

So basically, an advertisement plays, all cool, then when it finishes, usually my music should automatically continue playing - however for one specific ad, it seems to never end. When I double click on a song to play from a playlist, it says it will...

  • Casual Listener
  • So basically, an advertisement plays, all cool, then when it finishes, usually my music should automatically continue playing - however for one specific ad, it seems to never end. When I double click...
  • Melody
  • Community Manager
  • 298 Views
  • 9 comments
  • 1 likes
  • ads
    Music
    PC
  • Closed
  • 298 Views
  • 9 comments
  • 1 votes

Can´t play any local songs

Hello, i got a problem that is getting on my nerves. I can´t play any local songs. I really want to use Spotify as All in one Player, but this is stopping me. Are there any things that i can try to fix the problem? Thanks!

  • Casual Listener
  • Hello,  i got a problem that is getting on my nerves. I can´t play any local songs. I really want to use Spotify as All in one Player, but this is stopping me. Are there any things that i can t...
  • ZullyB
  • Roadie
  • 122 Views
  • 3 comments
  • 0 likes
  • local files
    PC
  • Closed
  • 122 Views
  • 3 comments
  • 0 votes

Spotify won't play

My spotify won't play after i closed my laptop and opened it again. You can click on stuff but nothing happens. I've tried to close spotify and open it again, but then there is a "The Spotify Application is not responding" message.I've tried to unins...

  • Casual Listener
  • My spotify won't play after i closed my laptop and opened it again. You can click on stuff but nothing happens.  I've tried to close spotify and open it again, but then there is a "The Spo...
  • Mara_F
  • Roadie
  • 478 Views
  • 2 comments
  • 0 likes
  • PC
    Uninstall
  • Closed
  • 478 Views
  • 2 comments
  • 0 votes

Phishing from adds on Spotify window application.

Spotify some adds shown in the windows application set off phishing warning in antivirus. Starting to think I'll have to stop using Spotify.

  • Casual Listener
  • Spotify some adds shown in the windows application set off phishing warning in antivirus. Starting to think I'll have to stop using Spotify.
  • FabianS_Bogota
  • Roadie
  • 231 Views
  • 9 comments
  • 0 likes
  • App
    Desktop
    PC
    Windows
    Windows 10
  • Closed
  • 231 Views
  • 9 comments
  • 0 votes

Inbox (Social Features) Missing

On my work computer (Mac), I noticed earlier this week that I was no longer able to share tracks directly to my friends. I thought it was just a "one-off" bug and that I'd just need to restart the application or something and it'd work again.Today I ...

  • Casual Listener
  • ...he application or something and it'd work again. Today I noticed on my home computer (PC) I didn't have an inbox in its usual spot next to my username/profile. I then tried sending a track to a f...
  • Hubo
  • Community Legend
  • 613 Views
  • 4 comments
  • 0 likes
  • Android
    inbox
    Mac
    messages
    missing
    PC
    sharing
    Social
  • Closed
  • 613 Views
  • 4 comments
  • 0 votes

playlist friend not found via PC

Hi there! I suddenly miss a playlist from a friend and myself, it's his playlist but we both add tracks. On my windows phone app i still have the playlist listed in my music, but on my PC i can't seem to locate it via search and it has disappeared fr...

  • Casual Listener
  • Hi there!   I suddenly miss a playlist from a friend and myself, it's his playlist but we both add tracks. On my windows phone app i still have the playlist listed in my music, but on my PC i...
  • Sophia
  • Roadie
  • 131 Views
  • 4 comments
  • 0 likes
  • PC
    Playlist gone
  • Closed
  • 131 Views
  • 4 comments
  • 0 votes

Spotify stuttering when playing songs (PC)

Hi im looking for a solution to my problem before I decide to unsubscribe and delete spotify. In short the issue I am getting is sometimes the programme seems to freeze and the song currently playing just stutters and plays the same 0.1 second over a...

  • Casual Listener
  • Hi im looking for a solution to my problem before I decide to unsubscribe and delete spotify.    In short the issue I am getting is sometimes the programme seems to freeze and the song cu...
  • zuben
  • Casual Listener
  • 8712 Views
  • 12 comments
  • 0 likes
  • crashing
    crashing app
    Freezing
    PC
    windows10
  • Closed
  • 8712 Views
  • 12 comments
  • 0 votes

Erreur 17 n'à pas pu démarrer

Bonjour j'ai un souci Avec Spotify DEPUIS 4 jours je l'ai desinstallé voiture il ne fonctionnait ainsi et Quand je le reinstalle il m'a rencontré 17 ERREUR Spotify pas de n'à pu demarrer

13697228_1862196794007799_626605489838331800_n.jpg
  • Casual Listener
  •   Bonjour j'ai un souci Avec Spotify DEPUIS 4 jours je l'ai desinstallé voiture il ne fonctionnait ainsi et Quand je le reinstalle il m'a rencontré 17 ERREUR Spotify pas de n'à pu demarrer&...
  • Laura
  • Roadie
  • 360 Views
  • 2 comments
  • 0 likes
  • PC
    Windows 7
  • Closed
  • 360 Views
  • 2 comments
  • 0 votes

wrong order of played songs

Device: PCOperating System Version:WIN 7Spotify Version:1.0.26.132.ga4e3cceeDescription:You have bug in sorting elements on website, two songs have switched places. I think it only occur when we have one song added to library. To reproduce:1. go to a...

  • Regular
  • Device:  PC Operating System Version: WIN 7 Spotify Version: 1.0.26.132.ga4e3ccee Description: You have bug in sorting elements on website, two songs have switched places. I think it o...
  • Steph_B
  • Roadie
  • 359 Views
  • 4 comments
  • 0 likes
  • order
    PC
    player
  • Closed
  • 359 Views
  • 4 comments
  • 0 votes