Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Can't Play Downloaded Songs When Offline

We're getting reports that downloaded songs are not playing when the app is not connected to the internet. The offline songs are grayed out but shows that they are downloaded. When connected back to the internet, same songs can be played without issu...

  • Moderator
  • Moderator
  • We're getting reports that downloaded songs are not playing when the app is not connected to the internet. The offline songs are grayed out but shows that they are downloaded. When connected back to ...
  • NickPearson
  • Visitor
  • 38390 Views
  • 164 comments
  • 730 likes
  • Premium
    Your Library
  • Under investigation
  • 38390 Views
  • 164 comments
  • 730 votes

Recently played artist not updating

My Question or IssueSince five days back, my recently played artists as seen on my profile are not updating properly. Before, it was instantaneous, now maybe 7-8 hours delay. Sometimes my library updates, but not the artists shown in my profile. Same...

  • Casual Listener
  • ...eactivating in settings and activating, restarting, reinstalling, nothing works. Plan Premium Device iPhone 7 Operating System iOS and Windows 10      
  • Xenia
  • Moderator
  • 31585 Views
  • 258 comments
  • 319 likes
  • Premium
  • Fixed
  • 31585 Views
  • 258 comments
  • 319 votes

Starbucks Spotify for Partners not working

I've been a Partner since October 2017 and have not had an issue with the spotify premium since being hired, but as of Today March 2 2018 It won't let me get back on to the premium account and it keeps saying free account. I've tried deleting and rei...

  • Casual Listener
  • I've been a Partner since October 2017 and have not had an issue with the spotify premium since being hired, but as of Today March 2 2018 It won't let me get back on to the premium account and it k...
  • Marisa315
  • Visitor
  • 38972 Views
  • 294 comments
  • 125 likes
  • Premium
  • Fixed
  • 38972 Views
  • 294 comments
  • 125 votes

[Android] Playlist radio feature missing

PlanPremiumCountrySwedenDeviceSamsung Galaxy S20 UltraOperating SystemAndroid 11 My Question or IssueWhen opening the top right menu in a playlist, there's usually a playlist radio option. This is not appearing. Tried deleting cache & data, also trie...

  • Casual Listener
  • Plan Premium Country Sweden Device Samsung Galaxy S20 Ultra Operating System Android 11   My Question or Issue When opening the top right menu in a playlist, there's usually a p...
  • Mario
  • Moderator
  • 2572 Views
  • 19 comments
  • 21 likes
  • Android
    Playlist
    Premium
    Radio
    Samsung Galaxy S20 Ultra
  • Fixed
  • 2572 Views
  • 19 comments
  • 21 votes

Cannot switch to Premium Duo

Plan Premium Family Country USA Device PC Operating System Windows 10 My Question or Issue I am attempting to switch from Premium Family to Premium Duo and keep getting the error: "Unable to change plans. This could be because you're not eligible for...

  • Regular
  • Plan Premium Family Country USA Device PC Operating System Windows 10   My Question or Issue I am attempting to switch from Premium Family to Premium Duo and keep getting t...
  • apps1717
  • Casual Listener
  • 11886 Views
  • 28 comments
  • 33 likes
  • Premium
  • Fixed
  • 11886 Views
  • 28 comments
  • 33 votes

Spotify Crackling noise on local files

PlanPremiumCountryUKDevicePCOperating SystemWindows 10 My Question or IssueFor about 3 weeks now, anytime i go to play local files. i get horrible cracking from spotify on playback, almost like the sounds been turned up too much. the song plays but t...

  • Casual Listener
  • Plan Premium Country UK Device PC Operating System Windows 10   My Question or Issue For about 3 weeks now, anytime i go to play local files. i get horrible cracking from spotify on p...
  • Mario
  • Moderator
  • 5172 Views
  • 24 comments
  • 21 likes
  • Other
    Premium
  • Fixed
  • 5172 Views
  • 24 comments
  • 21 votes

Issues Redeeming a Gift card

I bought a $30 spotify premium gift card and the code isn't working I input the code correctly but there is a letter that looks like a Z but it's backwards. I think that might be the problem. It would be great if you could fix this you can also conta...

  • Casual Listener
  •   I bought a $30 spotify premium gift card and the code isn't working I input the code correctly but there is a letter that looks like a Z but it's backwards. I think that might be the p...
  • Xenia
  • Moderator
  • 2012 Views
  • 14 comments
  • 9 likes
  • Account
    Premium
  • Fixed
  • 2012 Views
  • 14 comments
  • 9 votes

[Playlists] Sharing playlists with Duo account not working

Hey - Ive just signed up for a Duo account. I want to be able to share playlists, both mine and the ones Spotify curates for me across both accounts. Ive followed the steps outlined here: https://support.spotify.com/ie/account_payment_help/premium_du...

  • Casual Listener
  • ...ttps://support.spotify.com/ie/account_payment_help/premium_duo/duo-share-playlists/   ...but when I go to share the playlists Im told there are 0 available. I have loads, and I have saved the S...
  • 126247305
  • Newbie
  • 8865 Views
  • 10 comments
  • 16 likes
  • Premium
  • Not Right Now
  • 8865 Views
  • 10 comments
  • 16 votes

[Desktop][Browse] turn off digster ad autoplay

Hello, I am paying for a Premium account to not have an advertisements in Spotify. But when I hit Browse button, there is a huge DIGSTER banner with embeded video thats always starts to autoplay. Even when I have my music playing. How could You even ...

  • Casual Listener
  • Hello,   I am paying for a Premium account to not have an advertisements in Spotify. But when I hit Browse button, there is a huge DIGSTER banner with embeded video thats always starts to a...
  • ninabastien
  • Newbie
  • 1908 Views
  • 32 comments
  • 26 likes
  • advertisement
    Browse
    Premium
  • Not An Issue
  • 1908 Views
  • 32 comments
  • 26 votes

Song Radio creates an endless radio instead of a radio playlist

Plan Premium Country Australia Device Pixel 3xl Android 10 - June security update I found this option handy for using Spotify on the ps4. Is this a feature or a bug? Artist radio is still an option

  • Casual Listener
  • Plan Premium Country Australia    Device Pixel 3xl Android 10 - June security update      I found this option handy for using Spotify on the ps4.  I...
  • Peter
  • Spotify Legend
  • 2039 Views
  • 23 comments
  • 3 likes
  • Account
    Free
    Other
    Premium
  • Fixed
  • 2039 Views
  • 23 comments
  • 3 votes

[Android] Music Stops Playing after Several Tracks

Thread: 635330, Description: The android application stops playing after several tracks. To reproduce: Seems to randomly occur on both premium and free playback. It is suspected the issue on free playback may be when the application tries to load a c...

  • Community Legend
  • Thread: 635330,  Description: The android application stops playing after several tracks.   To reproduce: Seems to randomly occur on both premium and free playback. It i...
  • Steph_B
  • Roadie
  • 24505 Views
  • 176 comments
  • 13 likes
  • Android
    Free
    playback
    Premium
    stops playing
  • Closed
  • 24505 Views
  • 176 comments
  • 13 votes

Spotify 'not available in your country' error when updating payment method

Hi, When I signed up for Spotify years ago I registered in Sweden. Since two years I live in Belgium and still cannot manage to update my payment details to my Belgian card since there is no "Belgian Spotify". The system keeps telling me that spotify...

  • Casual Listener
  • Hi,    When I signed up for Spotify years ago I registered in Sweden. Since two years I live in Belgium and still cannot manage to update my payment details to my Belgian card since the...
  • orion_no1
  • Casual Listener
  • 3731 Views
  • 33 comments
  • 3 likes
  • Premium
  • Fixed
  • 3731 Views
  • 33 comments
  • 3 votes

Add Hulu to Your Spotify

I just renewed my premium account but this time with student offer option. I got a message: "Add hulu to your spotify. Now included with spotify premium for students, at no extra fee" and when I click on learn more, I got the message that "It appears...

  • Casual Listener
  • I just renewed my premium account but this time with student offer option. I got a message: "Add hulu to your spotify. Now included with spotify premium for students, at no extra fee" and when I c...
  • Sajiky
  • Casual Listener
  • 13890 Views
  • 9 comments
  • 3 likes
  • Hulu
    Premium
    Student
    student discount
    student premium
  • Not An Issue
  • 13890 Views
  • 9 comments
  • 3 votes

Spotify Audio Drop with Google Home and Home Mini

I experience audio drops almost every 2-3 seconds when I stream music via Google Home and Home Mini. It can't be internet throttling because I tried streaming via phone then use either of the two as Bluetooth speakers and I don't get an audio drop. A...

  • Casual Listener
  • I experience audio drops almost every 2-3 seconds when I stream music via Google Home and Home Mini. It can't be internet throttling because I tried streaming via phone then use either of the two as ...
  • SergioDavid
  • Roadie
  • 833 Views
  • 12 comments
  • 2 likes
  • Android
    Audio drop
    Google Home
    Google Home Mini
    Premium
    Spotify Premium
  • Closed
  • 833 Views
  • 12 comments
  • 2 votes

Local files slow to load, won't sync to mobile

Ever since the desktop app changed to have local files imported by searching through root folders rather than importing playlists, I haven't been able to get any local files to sync to my iPhone app. When I do link up a file location on the desktop a...

  • Casual Listener
  • ...ixed soon I will be cancelling my premium subscription. I got premium to get my local files on my playlists too. If that doesn't work there's no point in me subscribing anymore.   EDIT: I've a...
  • Alfredo
  • Roadie
  • 1022 Views
  • 2 comments
  • 1 likes
  • Desktop
    iOS
    local files
    Premium
  • Closed
  • 1022 Views
  • 2 comments
  • 1 votes

"Sharing playlist link" showing incorrect preview and playlist description etc

Long time music listener, first time caller...I am very happy with my experience so far, Spotify Premium was a great choice.I recently expanded my experience by sharing my playlist and instead of showing my picture i chose or a couple different bands...

  • Casual Listener
  • Long time music listener, first time caller... I am very happy with my experience so far, Spotify Premium was a great choice. I recently expanded my experience by sharing my playlist and i...
  • JuanSebastian
  • Roadie
  • 818 Views
  • 4 comments
  • 1 likes
  • Incorrect
    Playlist cover image consistency
    Premium
    preview
    Sharing music
  • Closed
  • 818 Views
  • 4 comments
  • 1 votes

Cannot manage premium account details

PlanPremiumCountryCanadaDeviceiPad 2, iPad, iPhone XR, windows desktopOperating System(iOS 13, iOS 10, Windows 10 My Question or IssueI cannot access/manage Premium Family details. This started with my daughter not being able to use Spotify Kids this...

  • Casual Listener
  • Plan Premium Country Canada Device iPad 2, iPad, iPhone XR, windows desktop Operating System (iOS 13, iOS 10, Windows 10   My Question or Issue I cannot access/manage Premium Family d...
  • Xenia
  • Moderator
  • 833 Views
  • 26 comments
  • 0 likes
  • Account
    Login
    Premium
  • Fixed
  • 833 Views
  • 26 comments
  • 0 votes

Can't play album

Hello, The german rapper Fard released his new album Alter Ego II few days ago, but even though I have a premium subscription, I can't play it.On his artist page it says that I could stream it now, but whenever I click on it, every song is greyed out...

  • Casual Listener
  • Hello,   The german rapper Fard released his new album Alter Ego II few days ago, but even though I have a premium subscription, I can't play it. On his artist page it says that I could s...
  • Hubo
  • Spotify Star
  • 108 Views
  • 1 comments
  • 0 likes
  • album
    issue
    Premium
  • Not An Issue
  • 108 Views
  • 1 comments
  • 0 votes

SPOTIFY premium songs greyed out

I have had Spotify Premium for 2 years and still have it. I have confirmed my subscription status. I am logged into the correct account so these are not the issues. I use a SamsungS8 and version of Spotify installed is armv7. Most of my previously do...

  • Casual Listener
  • I have had Spotify Premium for 2 years and still have it. I have confirmed my subscription status. I am logged into the correct account so these are not the issues. I use a SamsungS8 and version of S...
  • JuanSebastian
  • Roadie
  • 119 Views
  • 2 comments
  • 0 likes
  • greyed out
    Premium
  • Closed
  • 119 Views
  • 2 comments
  • 0 votes

[Daily mix] Daily mix disappeared after switching to Premium

Hi, I used Spotify for free, and within a couple of days I had 5 daily mixes. However, when I switched to Premium, there are no more daily mixes. It says I should listen to Spotify longer. That's kind of strange. Is there anything I can (other than c...

  • Regular
  • Hi,   I used Spotify for free, and within a couple of days I had 5 daily mixes. However, when I switched to Premium, there are no more daily mixes. It says I should listen to Spotify longer. T...
  • Aimee_T
  • Roadie
  • 372 Views
  • 6 comments
  • 0 likes
  • Daily Mix
    Premium
  • Closed
  • 372 Views
  • 6 comments
  • 0 votes