Ongoing Issues

Deducted UPI payment but Premium not activated

Hey folks, We've been receiving contacts from Indian users saying they've been charged for Premium and yet their account is still on free status. This is being investigated by our teams.

Lyubka
Moderator
Hey folks, We've been receiving contacts from Indian users saying they've been charged for Premium and yet their account is still on free status. This is being investigated by our teams....
3 weeks ago
3 weeks ago
Lyubka
Moderator
755 Views
41 comments
11 likes
Premium
Subscriptions
Fixed

755 Views
41 comments
11 votes

Can't Play Downloaded Songs When Offline

We're getting reports that downloaded songs are not playing when the app is not connected to the internet. The offline songs are grayed out but shows that they are downloaded. When connected back to the internet, same songs can be played without issu...

Kiril
Moderator
We're getting reports that downloaded songs are not playing when the app is not connected to the internet. The offline songs are grayed out but shows that they are downloaded. When connected back to ...
2021-10-28 9:53:57 AM
yesterday
nabihakazi
Newbie
69385 Views
284 comments
1033 likes
Premium
Your Library
Under investigation

69385 Views
284 comments
1033 votes

Recently played artist not updating

My Question or IssueSince five days back, my recently played artists as seen on my profile are not updating properly. Before, it was instantaneous, now maybe 7-8 hours delay. Sometimes my library updates, but not the artists shown in my profile. Same...

Wordflow
Casual Listener
...eactivating in settings and activating, restarting, reinstalling, nothing works. Plan Premium Device iPhone 7 Operating System iOS and Windows 10
2019-07-04 11:13:35 PM
2020-02-27 11:34:27 AM
Xenia
Moderator
33642 Views
258 comments
319 likes
Premium
Fixed

33642 Views
258 comments
319 votes

Starbucks Spotify for Partners not working

I've been a Partner since October 2017 and have not had an issue with the spotify premium since being hired, but as of Today March 2 2018 It won't let me get back on to the premium account and it keeps saying free account. I've tried deleting and rei...

kimbo0319
Casual Listener
I've been a Partner since October 2017 and have not had an issue with the spotify premium since being hired, but as of Today March 2 2018 It won't let me get back on to the premium account and it k...
2018-03-02 12:41:01 PM
2020-11-15 5:51:31 AM
Marisa315
Visitor
41046 Views
294 comments
125 likes
Premium
Fixed

41046 Views
294 comments
125 votes

Cannot switch to Premium Duo

Plan Premium Family Country USA Device PC Operating System Windows 10 My Question or Issue I am attempting to switch from Premium Family to Premium Duo and keep getting the error: "Unable to change plans. This could be because you're not eligible for...

wargy2
Regular
Plan Premium Family Country USA Device PC Operating System Windows 10 My Question or Issue I am attempting to switch from Premium Family to Premium Duo and keep getting t...
2020-07-02 3:46:12 AM
2021-07-30 8:59:48 PM
apps1717
Casual Listener
13063 Views
28 comments
33 likes
Premium
Fixed

13063 Views
28 comments
33 votes

[Android] Playlist radio feature missing

PlanPremiumCountrySwedenDeviceSamsung Galaxy S20 UltraOperating SystemAndroid 11 My Question or IssueWhen opening the top right menu in a playlist, there's usually a playlist radio option. This is not appearing. Tried deleting cache & data, also trie...

Rednaxila
Casual Listener
Plan Premium Country Sweden Device Samsung Galaxy S20 Ultra Operating System Android 11 My Question or Issue When opening the top right menu in a playlist, there's usually a p...
2021-02-14 2:50:19 PM
2021-03-17 1:29:40 PM
Mario
Spotify Legend
3061 Views
19 comments
21 likes
Android
Playlist
Premium
Radio
Samsung Galaxy S20 Ultra
Fixed

3061 Views
19 comments
21 votes

Spotify Crackling noise on local files

PlanPremiumCountryUKDevicePCOperating SystemWindows 10 My Question or IssueFor about 3 weeks now, anytime i go to play local files. i get horrible cracking from spotify on playback, almost like the sounds been turned up too much. the song plays but t...

TokyoRailgun
Casual Listener
Plan Premium Country UK Device PC Operating System Windows 10 My Question or Issue For about 3 weeks now, anytime i go to play local files. i get horrible cracking from spotify on p...
2020-10-13 1:34:47 PM
2020-12-22 10:45:54 AM
Mario
Spotify Legend
6381 Views
24 comments
21 likes
Other
Premium
Fixed

6381 Views
24 comments
21 votes

Issues Redeeming a Gift card

I bought a $30 spotify premium gift card and the code isn't working I input the code correctly but there is a letter that looks like a Z but it's backwards. I think that might be the problem. It would be great if you could fix this you can also conta...

Hazel86543
Casual Listener
I bought a $30 spotify premium gift card and the code isn't working I input the code correctly but there is a letter that looks like a Z but it's backwards. I think that might be the p...
2021-01-30 2:58:40 AM
2021-04-10 3:37:28 PM
Xenia
Moderator
2860 Views
14 comments
9 likes
Account
Premium
Fixed

2860 Views
14 comments
9 votes

[Playlists] Sharing playlists with Duo account not working

Hey - Ive just signed up for a Duo account. I want to be able to share playlists, both mine and the ones Spotify curates for me across both accounts. Ive followed the steps outlined here: https://support.spotify.com/ie/account_payment_help/premium_du...

kevhoran
Casual Listener
...ttps://support.spotify.com/ie/account_payment_help/premium_duo/duo-share-playlists/ ...but when I go to share the playlists Im told there are 0 available. I have loads, and I have saved the S...
2019-11-27 10:46:27 AM
2021-12-02 4:20:22 PM
126247305
Newbie
9236 Views
10 comments
18 likes
Premium
Not Right Now

9236 Views
10 comments
18 votes

[Desktop][Browse] turn off digster ad autoplay

Hello, I am paying for a Premium account to not have an advertisements in Spotify. But when I hit Browse button, there is a huge DIGSTER banner with embeded video thats always starts to autoplay. Even when I have my music playing. How could You even ...

Deri
Casual Listener
Hello, I am paying for a Premium account to not have an advertisements in Spotify. But when I hit Browse button, there is a huge DIGSTER banner with embeded video thats always starts to a...
2016-06-15 9:08:26 AM
2017-06-29 2:35:02 AM
ninabastien
Newbie
2425 Views
32 comments
26 likes
advertisement
Browse
Premium
Not An Issue

2425 Views
32 comments
26 votes

Song Radio creates an endless radio instead of a radio playlist

Plan Premium Country Australia Device Pixel 3xl Android 10 - June security update I found this option handy for using Spotify on the ps4. Is this a feature or a bug? Artist radio is still an option

Iamhurtin
Casual Listener
Plan Premium Country Australia Device Pixel 3xl Android 10 - June security update I found this option handy for using Spotify on the ps4. I...
2020-06-25 8:00:20 AM
2020-09-08 1:29:17 PM
Peter
Spotify Legend
2394 Views
23 comments
3 likes
Account
Free
Other
Premium
Fixed

2394 Views
23 comments
3 votes

[Android] Music Stops Playing after Several Tracks

Thread: 635330, Description: The android application stops playing after several tracks. To reproduce: Seems to randomly occur on both premium and free playback. It is suspected the issue on free playback may be when the application tries to load a c...

Peter__
Community Legend
Thread: 635330, Description: The android application stops playing after several tracks. To reproduce: Seems to randomly occur on both premium and free playback. It i...
2014-01-09 12:23:11 PM
2016-04-30 5:55:40 PM
Steph_B
Roadie
25567 Views
176 comments
13 likes
Android
Free
playback
Premium
stops playing
Closed

25567 Views
176 comments
13 votes

Spotify 'not available in your country' error when updating payment method

Hi, When I signed up for Spotify years ago I registered in Sweden. Since two years I live in Belgium and still cannot manage to update my payment details to my Belgian card since there is no "Belgian Spotify". The system keeps telling me that spotify...

salsa_sophia
Casual Listener
Hi, When I signed up for Spotify years ago I registered in Sweden. Since two years I live in Belgium and still cannot manage to update my payment details to my Belgian card since the...
2017-12-30 3:04:47 PM
2018-02-02 6:05:29 PM
orion_no1
Casual Listener
4312 Views
33 comments
3 likes
Premium
Fixed

4312 Views
33 comments
3 votes

Add Hulu to Your Spotify

I just renewed my premium account but this time with student offer option. I got a message: "Add hulu to your spotify. Now included with spotify premium for students, at no extra fee" and when I click on learn more, I got the message that "It appears...

Neginerewhon
Casual Listener
I just renewed my premium account but this time with student offer option. I got a message: "Add hulu to your spotify. Now included with spotify premium for students, at no extra fee" and when I c...
2017-08-30 4:17:48 AM
2018-07-14 6:53:59 AM
Sajiky
Casual Listener
13977 Views
9 comments
3 likes
Hulu
Premium
Student
student discount
student premium
Not An Issue

13977 Views
9 comments
3 votes

Spotify Audio Drop with Google Home and Home Mini

I experience audio drops almost every 2-3 seconds when I stream music via Google Home and Home Mini. It can't be internet throttling because I tried streaming via phone then use either of the two as Bluetooth speakers and I don't get an audio drop. A...

kaarbeen
Casual Listener
I experience audio drops almost every 2-3 seconds when I stream music via Google Home and Home Mini. It can't be internet throttling because I tried streaming via phone then use either of the two as ...
2018-01-02 8:33:05 AM
2018-01-28 1:20:42 PM
SergioDavid
Roadie
946 Views
12 comments
2 likes
Android
Audio drop
Google Home
Google Home Mini
Premium
Spotify Premium
Closed

946 Views
12 comments
2 votes

Local files slow to load, won't sync to mobile

Ever since the desktop app changed to have local files imported by searching through root folders rather than importing playlists, I haven't been able to get any local files to sync to my iPhone app. When I do link up a file location on the desktop a...

Caitielou
Casual Listener
...ixed soon I will be cancelling my premium subscription. I got premium to get my local files on my playlists too. If that doesn't work there's no point in me subscribing anymore. EDIT: I've a...
2018-03-01 9:06:24 PM
2018-03-10 12:10:41 AM
Alfredo
Roadie
1369 Views
2 comments
1 likes
Desktop
iOS
local files
Premium
Closed

1369 Views
2 comments
1 votes

"Sharing playlist link" showing incorrect preview and playlist description etc

Long time music listener, first time caller...I am very happy with my experience so far, Spotify Premium was a great choice.I recently expanded my experience by sharing my playlist and instead of showing my picture i chose or a couple different bands...

KingLambros
Casual Listener
Long time music listener, first time caller... I am very happy with my experience so far, Spotify Premium was a great choice. I recently expanded my experience by sharing my playlist and i...
2016-12-06 8:44:10 PM
2016-12-14 2:32:23 PM
JuanSebastian
Roadie
1043 Views
4 comments
1 likes
Incorrect
Playlist cover image consistency
Premium
preview
Sharing music
Closed

1043 Views
4 comments
1 votes

Cannot manage premium account details

PlanPremiumCountryCanadaDeviceiPad 2, iPad, iPhone XR, windows desktopOperating System(iOS 13, iOS 10, Windows 10 My Question or IssueI cannot access/manage Premium Family details. This started with my daughter not being able to use Spotify Kids this...

Alerius63
Casual Listener
Plan Premium Country Canada Device iPad 2, iPad, iPhone XR, windows desktop Operating System (iOS 13, iOS 10, Windows 10 My Question or Issue I cannot access/manage Premium Family d...
2020-06-02 4:18:37 PM
2020-06-03 1:34:01 PM
Xenia
Moderator
4795 Views
26 comments
0 likes
Account
Login
Premium
Fixed

4795 Views
26 comments
0 votes

Can't play album

Hello, The german rapper Fard released his new album Alter Ego II few days ago, but even though I have a premium subscription, I can't play it.On his artist page it says that I could stream it now, but whenever I click on it, every song is greyed out...

Alinour
Casual Listener
Hello, The german rapper Fard released his new album Alter Ego II few days ago, but even though I have a premium subscription, I can't play it. On his artist page it says that I could s...
2018-03-11 12:15:23 PM
2018-03-12 10:37:56 AM
Hubo
Community Legend
145 Views
1 comments
0 likes
album
issue
Premium
Not An Issue

145 Views
1 comments
0 votes

SPOTIFY premium songs greyed out

I have had Spotify Premium for 2 years and still have it. I have confirmed my subscription status. I am logged into the correct account so these are not the issues. I use a SamsungS8 and version of Spotify installed is armv7. Most of my previously do...

Melina1979
Casual Listener
I have had Spotify Premium for 2 years and still have it. I have confirmed my subscription status. I am logged into the correct account so these are not the issues. I use a SamsungS8 and version of S...
2018-03-04 2:16:42 PM
2018-03-13 2:16:40 PM
JuanSebastian
Roadie
706 Views
2 comments
0 likes
greyed out
Premium
Closed

706 Views
2 comments
0 votes

Spotify Community