Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Not yet on Premiums

Hey Spotify Team, I just made my payment today (which is still before the deadline for payment - Dec 6 11:59PM) yet, I am stilll not subscribed to premiums. Before I made the payment, the page for premium subscription indicated that my premium subscr...

  • Casual Listener
  • Hey Spotify Team,     I just made my payment today (which is still before the deadline for payment - Dec 6 11:59PM) yet, I am stilll not subscribed to premiums.   Before I made th...
  • Alfredo
  • Roadie
  • 39 Views
  • 1 comments
  • 0 likes
  • Premium not working
  • Not An Issue
  • 39 Views
  • 1 comments
  • 0 votes

Subscribed, but not getting Premium?

Hello I just ordered 3 months spotify for premium, but I can not access all the music in my account. I can't access to the music because its telliing me that I am not a premium user. But I was paid that and I got receipt for the bill. I was log out a...

  • Casual Listener
  • Hello I just ordered 3 months spotify for premium, but I can not access all the music in my account. I can't access to the music because its telliing me that I am not a premium user. But I was p...
  • Alfredo
  • Roadie
  • 64 Views
  • 2 comments
  • 0 likes
  • Premium not working
  • Closed
  • 64 Views
  • 2 comments
  • 0 votes

Premium asking for card data again

My account does not connect and asks for me to update Credit card information. I do that but it never goes through. It days my card company is having a bad day but this is happening everyday.

  • Casual Listener
  • My account does not connect and asks for me to update Credit card information. I do that but it never goes through. It days my card company is having a bad day but this is happening everyday.
  • Aimee_T
  • Roadie
  • 83 Views
  • 2 comments
  • 0 likes
  • Premium not working
  • Closed
  • 83 Views
  • 2 comments
  • 0 votes

Got a premium account and not everything works

I have a premium account now (it's not the first time that I get one) but this time everytime I try to turn off the shuffle mode or when I try to change song it acts like I have a free account. Everything else works normally, i recived a mail after t...

  • Casual Listener
  • I have a premium account now (it's not the first time that I get one) but this time everytime I try to turn off the shuffle mode or when I try to change song it acts like I have a free account. Every...
  • Leo
  • Spotify
  • 71 Views
  • 2 comments
  • 0 likes
  • Hardware Partner
    help me
    iOS
    Mobile
    Premium
    Premium doesn't work anymore
    Premium not working
    shuffle
    Shuffle play button premium
  • Closed
  • 71 Views
  • 2 comments
  • 0 votes

Premium dissappeared

I checked my account in my information, im still "Spotify premium" but when I tried logging in my fb account in my android and desktop it always says "Spotify Free" I already uninstalled and installed it again and the same thing happens I dont know w...

  • Casual Listener
  • I checked my account in my information, im still "Spotify premium" but when I tried logging in my fb account in my android and desktop it always says "Spotify Free" I already uninstalled and installe...
  • Leo
  • Spotify
  • 116 Views
  • 5 comments
  • 0 likes
  • Premium not working
  • Closed
  • 116 Views
  • 5 comments
  • 0 votes