Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

[Radio] "Hide this song" button 🚫 does not work

Plan Premium Country IE Operating System Windows 10 My Question or Issue In the last update that I'm aware of, the icon for removing a song from a Radio changed. This was no issue but rather that clicking the new button that is now called "Hide this ...

  • Casual Listener
  • Plan Premium Country IE Operating System Windows 10   My Question or Issue In the last update that I'm aware of, the icon for removing a song from a Radio changed. This was no i...
  • dado111
  • Newbie
  • 20412 Views
  • 164 comments
  • 301 likes
  • Radio
  • Fixed
  • 20412 Views
  • 164 comments
  • 301 votes

[Android] Playlist radio feature missing

PlanPremiumCountrySwedenDeviceSamsung Galaxy S20 UltraOperating SystemAndroid 11 My Question or IssueWhen opening the top right menu in a playlist, there's usually a playlist radio option. This is not appearing. Tried deleting cache & data, also trie...

  • Casual Listener
  • ...laylist radio option. This is not appearing. Tried deleting cache & data, also tried re-installing. Song radio is available for individual songs however. Playlist radio starts automatically after f...
  • Mario
  • Moderator
  • 2577 Views
  • 19 comments
  • 21 likes
  • Android
    Playlist
    Premium
    Radio
    Samsung Galaxy S20 Ultra
  • Fixed
  • 2577 Views
  • 19 comments
  • 21 votes

Radio not loading more songs when using Spotify Connect

I have a Samsung Galaxy S7 with Android 6 and a Yamaha RX-V481 AV-Receiver which supports Spotify Connect. I am living in Germany and got Spotify Premium from the german "Telekom"Normal Music streaming over it works fine but once I try to listen to a...

  • Casual Listener
  • ...treaming over it works fine but once I try to listen to a Radio, it plays the few songs loaded when you start the Radio, but does not load more songs while playing (Screenshot 1). That leads to it s...
  • Jon-P
  • Newbie
  • 14952 Views
  • 206 comments
  • 55 likes
  • Android
    Radio
    spotify connect
  • Won't Fix
  • 14952 Views
  • 206 comments
  • 55 votes

How to stop automatic radio after playlist?

Spotify started automatically playing radio stations based on playlists I have made after that playlist has ended. I don't want this! Sometimes I just want to listen to a playlist and then move on... I don't need to keep playing music (especially sin...

  • Casual Listener
  • Spotify started automatically playing radio stations based on playlists I have made after that playlist has ended. I don't want this! Sometimes I just want to listen to a playlist and then move on......
  • Fozz52
  • Newbie
  • 9797 Views
  • 20 comments
  • 44 likes
  • Playlist
    Radio
    Radio Playlist
  • Closed
  • 9797 Views
  • 20 comments
  • 44 votes

Radio only plays 15 Songs

This Issue has been posted already, but it seems, it gets burried When i start a Radio station, all i get are 15 songs. Nothing more. As soon as i hit the end of the station, it repeats from the beginning or stops. Depends, if i skipped the last song...

  • Casual Listener
  • This Issue has been posted already, but it seems, it gets burried   When i start a Radio station, all i get are 15 songs. Nothing more. As soon as i hit the end of the station, it repeats f...
  • Melody
  • Community Manager
  • 675 Views
  • 6 comments
  • 8 likes
  • Radio
  • Closed
  • 675 Views
  • 6 comments
  • 8 votes

Is there any chance that radio function will available in Thailand?

We're so glad after spotify avilable in Thailand, but one huge problem.. there's no radio function in Thailand. Which we're a big fan of it.If you guys have any plane to add this function soon or later please let me know.P.s. Spotify's radio is the o...

  • Casual Listener
  • We're so glad after spotify avilable in Thailand, but one huge problem.. there's no radio function in Thailand. Which we're a big fan of it. If you guys have any plane to add this function soon or l...
  • Hubo
  • Spotify Star
  • 210 Views
  • 2 comments
  • 4 likes
  • Desktop
    Radio
    Thailand
    User Experience Improvement
  • Not An Issue
  • 210 Views
  • 2 comments
  • 4 votes

[iPhone][Bluetooth] No Metadata transmitted to car radio

Device:Apple iPhone 6 64GB Operating System Version:iOS 9.2 Spotify Version:4.7.0 Description:When i connect my iPhone to my cars Pioneer AVH 2400BT via Bluetooth i can't see any Metadata on the display of my radio and furthermore i am not able to sw...

  • Casual Listener
  • ...can't see any Metadata on the display of my radio and furthermore i am not able to switch the tracks using the radio buttons.   To reproduce: Try the same hardware... I don't know W...
  • Guillote306
  • Newbie
  • 1425 Views
  • 6 comments
  • 4 likes
  • bluetooth
    Car
    iOS
    iOS9
    iphone
    metadata
    Radio
    track information
  • Closed
  • 1425 Views
  • 6 comments
  • 4 votes

[Android][Desktop] Radio repeats tracks

Thread: 124300 Status: Reopened - Under Investigation Description: "After a while, this can be after a couple of hours or so but it will always happen, the same song will be repeated over and over again. When I press the Next button I also get the sa...

  • Community Manager
  • Community Manager
  • ...ver again. When I press the Next button I also get the same song again. When I dislike the song, then the radio will continue.   I've noticed this only in the regular radio, not the a...
  • 7thResonance
  • Regular
  • 11767 Views
  • 107 comments
  • 6 likes
  • bug
    Radio
    repeat
  • Fixed
  • 11767 Views
  • 107 comments
  • 6 votes

Radio function not available

Previously I was able to use the radio function ever since living in UK.Now im back in BKK and use Spotify Thailand, the radio function is gone. Please help!

  • Casual Listener
  • Previously I was able to use the radio function ever since living in UK.Now im back in BKK and use Spotify Thailand, the radio function is gone. Please help!
  • Hubo
  • Spotify Star
  • 100 Views
  • 1 comments
  • 2 likes
  • Android
    Radio
  • Not An Issue
  • 100 Views
  • 1 comments
  • 2 votes

Please stop grouping female artists in radio regardless of genre/style

Radio stations originating from female-fronted artists have 90% female artists featured. While I love my female-fronted bands, it's rather limiting/pigeon-holing to have a Sleater-Kinney radio only have female bands, even in unrelated genres. Another...

  • Casual Listener
  • Radio stations originating from female-fronted artists have 90% female artists featured.  While I love my female-fronted bands, it's rather limiting/pigeon-holing to have a Sleater-Kinney radio...
  • edeas88
  • Visitor
  • 422 Views
  • 3 comments
  • 2 likes
  • Radio
  • Closed
  • 422 Views
  • 3 comments
  • 2 votes

Radio does not show up on webplayer, or on mobile app

I have no access to radio anymore, both on webplayer and on my mobile app. It is just completely gone from the menu on the left. This needs to be fixed.

  • Casual Listener
  • I have no access to radio anymore, both on webplayer and on my mobile app. It is just completely gone from the menu on the left. This needs to be fixed.
  • MaryC1
  • Spotify Legend
  • 119 Views
  • 3 comments
  • 2 likes
  • Radio
  • Closed
  • 119 Views
  • 3 comments
  • 2 votes

CANNOT START RADIO and CANNOT DELETE Radio issue NOT SOLVED!

I found several posts about not being able to play a radio station, and about not being able to delete a radio station, and in spite of messages saying these issues are solved, the are NOT SOLVED! I have same issues no matter what I tried (Premium su...

  • Casual Listener
  • I found several posts about not being able to play a radio station, and about not being able to delete a radio station, and in spite of messages saying these issues are solved, the are NOT SOLVED! &n...
  • SergioDavid
  • Roadie
  • 121 Views
  • 2 comments
  • 1 likes
  • Radio
  • Closed
  • 121 Views
  • 2 comments
  • 1 votes

When artist shuffled, or using radio, only playing songs I frequently listen to

I've had this issue recently where when I either shuffle through an artist's music, or start a radio based on an artist, it will only choose songs that I frequently listen to on a normal basis. For example, I might listen to one album by a certain ar...

  • Casual Listener
  • I've had this issue recently where when I either shuffle through an artist's music, or start a radio based on an artist, it will only choose songs that I frequently listen to on a normal basis. &n...
  • Mara_F
  • Roadie
  • 96 Views
  • 4 comments
  • 1 likes
  • Radio
    radio algorithm
    shuffle albums
    Shuffle Algorithm
  • Closed
  • 96 Views
  • 4 comments
  • 1 votes

Artist Radio shows random un-related genre artists and songs

I've found an artist radio that for some reason takes as related music from Thailand from different genres when the artist clearly plays rock-metal music, and these even shows kids music.Is there a way to fix that? I know they are new but at least It...

  • Casual Listener
  • I've found an artist radio that for some reason takes as related music from Thailand from different genres when the artist clearly plays rock-metal music, and these even shows kids music. Is t...
  • ZullyB
  • Roadie
  • 130 Views
  • 1 comments
  • 1 likes
  • Artist Radio
    Radio
    related
  • Not An Issue
  • 130 Views
  • 1 comments
  • 1 votes

Radio starts playing after a playlist is finished

I have seen threads on this same subject from earlier, that said this issue was resolved with the new update, but I am still having issues with this. After a playlist finishes it will briefly go back to the first song, before starting a radio based o...

  • Casual Listener
  • ...ack to the first song, before starting a radio based on the title of the playlist. I have tried reinstalling the app. I have a Samsung Galaxy S7, and live in the US
  • JuanSebastian
  • Roadie
  • 252 Views
  • 9 comments
  • 1 likes
  • Playlist
    Radio
  • Closed
  • 252 Views
  • 9 comments
  • 1 votes

Why does the radio base everything off my entire catalog?

Whatever I do, spotify radio includes more than I ask for. Example: I choose an obscure New-York artist, and create a radio. Now, that radio also includes songs of an obscure Dutch band I like. I like them, but I don't want to listen to them when I c...

  • Casual Listener
  • Whatever I do, spotify radio includes more than I ask for. Example: I choose an obscure New-York artist, and create a radio. Now, that radio also includes songs of an obscure Dutch band I like. I l...
  • JuanSebastian
  • Roadie
  • 102 Views
  • 3 comments
  • 1 likes
  • Desktop
    Radio
    Radio Improvement Repetition Bands Brazil Christian Oficina G3 Catedral
  • Not An Issue
  • 102 Views
  • 3 comments
  • 1 votes

Genre Stations are just short playlists

When I play a genre radio station it comes up as just a short playlist and stops playing after the last song

  • Not applicable
  • When I play a genre radio station it comes up as just a short playlist and stops playing after the last song
  • MaryC1
  • Spotify Legend
  • 172 Views
  • 8 comments
  • 1 likes
  • Genre Radio
    Radio
  • Closed
  • 172 Views
  • 8 comments
  • 1 votes

Android Auto scroll my playlist, my radio

Device:xperia Z5 compact Operating System Version: Lollipop 5.1.1. Spotify Version: 4.6.0.772 Description:Android AutoScroll in My Radio, My Playlist, etc works only for 5-10 entries. Then spotify breaks up.This function is not feasible if you have m...

  • Casual Listener
  • Device: xperia Z5 compact   Operating System Version:  Lollipop 5.1.1.   Spotify Version:  4.6.0.772   Description: Android Auto Scroll in My Radio, My Playlist, e...
  • Slims88
  • Newbie
  • 482 Views
  • 7 comments
  • 1 likes
  • android auto
    Playlist
    Radio
    Scroll
  • Not An Issue
  • 482 Views
  • 7 comments
  • 1 votes

Endless radio stops after the same songs

Certain radio stations stop playing after a fixed set of songs. 1. Create song radio station for spotify:track:3le1OYKtMRZkd9fI5ti0mc2. Follow station3. Station stops after fixed set of songs Have tried recreating station with same result. Both deskt...

  • Not applicable
  • Certain radio stations stop playing after a fixed set of songs.   1. Create song radio station for spotify:track:3le1OYKtMRZkd9fI5ti0mc 2. Follow station 3. Station stops after fixed set o...
  • Alfredo
  • Roadie
  • 497 Views
  • 9 comments
  • 0 likes
  • bug
    Desktop
    iOS
    Radio
  • Closed
  • 497 Views
  • 9 comments
  • 0 votes

Scrollbar flickering on hoover of other elements @radio

If you enter Radio and hoover over the play buttons or the genre stations, the scrollbar seems to spawn & destroy a mini scrollbar at top of the bar.Look at the gyazo for better understanding of the bug.https://gyazo.com/645360e61c9c82bc8675daf59d159...

  • Casual Listener
  • If you enter Radio and hoover over the play buttons or the genre stations, the scrollbar seems to spawn & destroy a mini scrollbar at top of the bar. Look at the gyazo for better u...
  • Mara_F
  • Roadie
  • 105 Views
  • 2 comments
  • 0 likes
  • Desktop
    Radio
  • Closed
  • 105 Views
  • 2 comments
  • 0 votes