Ongoing Issues

No Spotify on Galaxy Store - Galaxy Watch

PlanPremiumCountryIndonesiaDeviceGalaxy S10+Operating SystemAndroid Pie My Question or Issue Hi Spotify Team, I want to ask about the spotify, when i search for the spotify on galaxy store, i cannot find it, can somebody help for this? because i want...

felixadiutama
Casual Listener
Plan Premium Country Indonesia Device Galaxy S10+ Operating System Android Pie My Question or Issue Hi Spotify Team, I want to ask about the spotify, when i search for the spot...
2019-03-07 10:49:24 AM
2022-09-16 4:10:47 AM
turbobb
Casual Listener
82036 Views
629 comments
666 likes
Galaxy Watch
Samsung
Spotify
Fixed

82036 Views
629 comments
666 votes

[Galaxy watch app] Spotify app on Galaxy Active 2 watch stopped working after latest Tizen update

Plan Premium Country Thailand Device (iPhone Xr Operating System (iOS 14,Tizen 5.5.0.1 My Question or Issue After I updated my samsung watch active 2 to tizen 5.5.0.1 it can't open spotify when I tap on spotify app it will show spotify and keep loadi...

kasidej65
Casual Listener
Plan Premium Country Thailand Device (iPhone Xr Operating System (iOS 14,Tizen 5.5.0.1 My Question or Issue After I updated my samsung watch active 2 to tizen 5.5.0.1 it c...
2020-10-02 3:50:39 PM
2022-01-04 4:20:23 PM
Alex
Moderator
55605 Views
188 comments
290 likes
Hardware Partner
Other
Samsung
Not Right Now

55605 Views
188 comments
290 votes

[Android] Galaxy Watch's Spotify App Causes Control Glitches in the Android Phone App

Plan Premium Devices Galaxy Watch (SM-R810) & Galaxy Note 10+ Operating System Tizen 4.0.0.7 & Android 10/OneUI 2.5 My Question or Issue Having the Spotify App installed on my Galaxy watch and using it as a remote to play tracks from my phone causes ...

Refracted
Casual Listener
Plan Premium Devices Galaxy Watch (SM-R810) & Galaxy Note 10+ Operating System Tizen 4.0.0.7 & Android 10/OneUI 2.5 My Question or Issue Having the Spotify App...
2020-11-08 3:03:37 PM
2022-05-22 12:21:27 PM
ABakes
Casual Listener
35045 Views
125 comments
224 likes
Android
Galaxy Phone
Galaxy Watch
Samsung
Samsung Gear
tizen
Not Right Now

35045 Views
125 comments
224 votes

[Tizen] Samsung Smart TV app volume level too high

Plan Free and/or Premium Country United States Device Samsung Smart TV (model number UN50MU630DF) Operating System Samsung Tizen (version 1290) Spotify App Samsung Smart TV / Tizen app version 1.7.2 My Question or Issue The gain in the Samsung Tizen ...

rhapsodyindrew
Casual Listener
Plan Free and/or Premium Country United States Device Samsung Smart TV (model number UN50MU630DF) Operating System Samsung Tizen (version 1290) Spotify App Samsung Smart TV / T...
2021-03-18 10:14:34 PM
2022-09-23 12:54:05 AM
jmuffitt
Casual Listener
4381 Views
38 comments
33 likes
Samsung
TV
Not Right Now

4381 Views
38 comments
33 votes

Music not resuming on Galaxy Watch

PlanPremiumDeviceSamsung Galaxy WatchOperating SystemTizen My Question or Issue When playing music with Spotify and working out, after S Health's audio guidance of workout ends, music does not resume.If I play music with the native player, music will...

kinslayer_e
Casual Listener
Plan Premium Device Samsung Galaxy Watch Operating System Tizen My Question or Issue When playing music with Spotify and working out, after S Health's audio guidance of workout e...
2019-01-29 2:55:00 PM
2020-06-07 10:25:35 PM
Roxtedy169
Casual Listener
7792 Views
40 comments
47 likes
Samsung
Fixed

7792 Views
40 comments
47 votes

Galaxy S10 6 Months of Premium promotion not showing up

PlanFreeCountryUSADeviceGalaxy S10+Operating SystemAndroid My Question or IssueI received my S10+ and offer for 6 months of premium is not showing up in the spotify app for my new account. I have never had premium or a trial. Not sure what to do.

jordanres
Casual Listener
Plan Free Country USA Device Galaxy S10+ Operating System Android My Question or Issue I received my S10+ and offer for 6 months of premium is not showing up in the spotify app for m...
2019-03-08 7:53:06 PM
2021-03-27 10:11:49 PM
AC2021
Casual Listener
10781 Views
48 comments
44 likes
Samsung
Trial
Fixed

10781 Views
48 comments
44 votes

Samsung Galaxy S7/S7 Edge w/SD Card Offline Tracks Desyncing

Hey folks! We're investigating an issue at the moment with our friends at Samsung regarding offline tracks desyncing on a Samsung Galaxy S7 Edge when using an SD Card. In the meantime, we'd suggest following these steps; Reinstall Restarting your dev...

Jim
Spotify Legend
Hey folks! We're investigating an issue at the moment with our friends at Samsung regarding offline tracks desyncing on a Samsung Galaxy S7 Edge when using an SD Card. In the m...
2016-08-03 4:00:07 PM
2019-04-09 4:28:04 PM
Autotime
Roadie
17175 Views
173 comments
45 likes
Mobile
Samsung
SD-card
Closed

17175 Views
173 comments
45 votes

Freezes, no response, not stopping on S7 Edge

Device: Samsung S7 Edge OS: Android 6.01. Spotify Version: 7.0.0.1369 arm V7 Since at least the last two updates Spotify freezes occasionally. The music´s playing, but you can´t control anything, no pause, skipping etc. and Spotify cannot be closed w...

akumaryu
Regular
Device: Samsung S7 Edge OS: Android 6.01. Spotify Version: 7.0.0.1369 arm V7 Since at least the last two updates Spotify freezes occasionally. The music´s playing, but you c...
2016-12-07 10:44:05 AM
2017-01-02 12:37:33 AM
MonicaM_Bogota
Roadie
2267 Views
18 comments
7 likes
Android
S7
Samsung
Closed

2267 Views
18 comments
7 votes

Spotify keeps logging out on Samsung smart TV

I have to log back on everytime I turn the tv on, which is inconvenient. I would appreciate the help here.

ilivetolovelife
Casual Listener
I have to log back on everytime I turn the tv on, which is inconvenient. I would appreciate the help here.
2017-07-16 8:07:14 PM
2017-07-26 3:40:25 AM
ZullyB
Roadie
833 Views
4 comments
3 likes
automatic logout
Samsung
Smart TV
Closed

833 Views
4 comments
3 votes

Logging out on Smasung Smart TV

After latest update Spotify keep logging me out from TV, also often do not start at fist time after turn on TV - it's freezing on splash screen with "Spotify" logo and subtitle and I need to "kill" it with holding "back" buton on remote - after this ...

miecio
Casual Listener
...ill" it with holding "back" buton on remote - after this I lunch Spotify logget out. My TV is Samsung UE49MU7002 with latest firmware ( 1155.1).
2018-03-05 11:03:50 AM
2018-03-14 1:18:51 PM
ZullyB
Roadie
253 Views
2 comments
0 likes
Samsung
SmarTV
tizen
Closed

253 Views
2 comments
0 votes

Spotify APP Keeps loging out on Samsung UA55MU8000

Hi, Got a new Samsung UA55MU8000 Smart TV.Everytime I turn off the TV, Spotify APP logs out!It's really painfull to have the need to log in again every days.Could you please advise how to fix this?Thank you.

Amenophis_IV
Casual Listener
Hi, Got a new Samsung UA55MU8000 Smart TV. Everytime I turn off the TV, Spotify APP logs out! It's really painfull to have the need to log in again every days. Could you please a...
2018-02-14 4:06:48 AM
2018-02-26 6:17:26 PM
JuanSebastian
Roadie
342 Views
7 comments
0 likes
Samsung
Samsung smart tv
Closed

342 Views
7 comments
0 votes

Device playback

Recently, the app will not show any devices to connect to. Specifically my smart TVs. They are all connected to the same WiFi.

Conlondon
Casual Listener
Recently, the app will not show any devices to connect to. Specifically my smart TVs. They are all connected to the same WiFi.
2018-01-31 9:12:09 PM
2018-02-09 1:38:00 PM
MaríaCamila
Roadie
118 Views
2 comments
0 likes
iphone 7
Samsung
Smart TV
Closed

118 Views
2 comments
0 votes

App not working on UE65KS7005 NEW

Spotify does not start anymore on my UE65KS7005 from late 2016 (tizen). It has been working until I tried it today after not using it for a few weeks. I tried uninstalling and reinstalling the app. Restarting tv of course. Everything else is fine exc...

Schiznit
Regular
Spotify does not start anymore on my UE65KS7005 from late 2016 (tizen). It has been working until I tried it today after not using it for a few weeks. I tried uninstalling and reinstalling the app. R...
2017-12-19 2:07:04 PM
2018-03-02 11:03:09 AM
Melody
Community Manager
1053 Views
17 comments
0 likes
Samsung
TV
Closed

1053 Views
17 comments
0 votes

App not working on UE65KS7005

Spotify does not start anymore on my UE65KS7005 from late 2016 (tizen). It has been working until I tried it today after not using it for a few weeks. I tried uninstalling and reinstalling the app. Restarting tv of course. Everything else is fine exc...

Schiznit
Regular
Spotify does not start anymore on my UE65KS7005 from late 2016 (tizen). It has been working until I tried it today after not using it for a few weeks. I tried uninstalling and reinstalling the app. R...
2017-12-09 6:56:27 PM
2017-12-19 1:24:17 PM
SergioDavid
Roadie
637 Views
2 comments
0 likes
App
Samsung
tizen
Closed

637 Views
2 comments
0 votes

Android App not working after last update

After updating the Spotify app last night on my Samsung J7 (running Android 7.0) the app started on crashing every time I tried running it. It will open on my Home but won't load anything, it freezes and after several minutes a message will pop up te...

DrDextrose
Casual Listener
After updating the Spotify app last night on my Samsung J7 (running Android 7.0) the app started on crashing every time I tried running it. It will open on my Home but won't load anything, i...
2017-11-22 4:01:11 PM
2017-11-29 1:32:34 PM
SergioDavid
Roadie
187 Views
4 comments
0 likes
Android
crashing
nougat
Samsung
Troubleshooting
Update
working
Closed

187 Views
4 comments
0 votes

Samsung Galaxy S7 and Chromecast Audio not working..?

https://community.spotify.com/t5/Android/Chromecast-Audio-s-don-t-show-on-Samsung-Galaxy-S7/m-p/1646429/highlight/false#M79994

user-removed
Visitor
https://community.spotify.com/t5/Android/Chromecast-Audio-s-don-t-show-on-Samsung-Galaxy-S7/m-p/1646429/highlight/false#M79994
2017-05-04 2:18:01 PM
2017-05-07 6:09:25 PM
Aimee_T
Roadie
356 Views
1 comments
0 likes
Android
chromecast audio
Samsung
Closed

356 Views
1 comments
0 votes

Search not working on samsung smart tv

Hello,I'm using Spotify a lot on my Samsung smart tv from 2014. But recently I encountered problems when using the search function. When searching for numbers or artist, nothing shows up. The playlist is working fine, but not the search function. I a...

LittleDucky91
Casual Listener
Hello, I'm using Spotify a lot on my Samsung smart tv from 2014. But recently I encountered problems when using the search function. When searching for numbers or artist, nothing shows up. The p...
2017-04-27 10:21:47 AM
2017-05-09 2:05:36 PM
ZullyB
Roadie
405 Views
7 comments
0 likes
Samsung
Search failure
Smart TV
Closed

405 Views
7 comments
0 votes

Spotify not working on Samsung TV AND Playstation 4

It's been weeks now, and all I get to see is the loading screen. I tried reinstalling, doesn't work. Anyone knows what's up?

edakrc
Casual Listener
It's been weeks now, and all I get to see is the loading screen. I tried reinstalling, doesn't work. Anyone knows what's up?
2017-04-24 1:49:47 PM
2017-05-02 2:56:52 PM
ZullyB
Roadie
934 Views
8 comments
0 likes
PlayStation4
Samsung
Samsung tv app application
Sony
Closed

934 Views
8 comments
0 votes

Spotify Issue on Samsung TV 2016 KU 6400 Series

Hi,hopefully this is the right place for my issue.I got a new Samsung UE65KU6409 TV. I installed and started the Spotify App. Tv and smartphone are connected to the same Wifi, so I had no problem with logging in using Spotify Connect. In this state S...

Jeyza
Casual Listener
Hi, hopefully this is the right place for my issue. I got a new Samsung UE65KU6409 TV. I installed and started the Spotify App. Tv and smartphone are connected to the same Wifi, so I had no p...
2017-03-03 1:51:49 PM
2017-03-18 8:46:18 PM
MonicaM_Bogota
Roadie
401 Views
7 comments
0 likes
Hardware Partner
Samsung
Closed

401 Views
7 comments
0 votes

Music chatters in my samsung tv ks9005

Music chatters all the time in my tv, also same problem was when i use my Galaxy S7 edge in car bluetooth.. tho it works every other bluetooth device.. what could be wrong? when i use spotify from my PS4, it works fine whit my tv

MiKaZu89
Casual Listener
Music chatters all the time in my tv, also same problem was when i use my Galaxy S7 edge in car bluetooth.. tho it works every other bluetooth device.. what could be wrong? when i use spotif...
2016-12-10 7:53:41 AM
2016-12-20 1:14:43 PM
RodrigoPalma
Roadie
95 Views
2 comments
0 likes
Samsung
Closed

95 Views
2 comments
0 votes

Spotify Community