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Ongoing Issues

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Forum Posts

No Spotify on Galaxy Store - Galaxy Watch

PlanPremiumCountryIndonesiaDeviceGalaxy S10+Operating SystemAndroid Pie My Question or Issue Hi Spotify Team, I want to ask about the spotify, when i search for the spotify on galaxy store, i cannot find it, can somebody help for this? because i want...

  • Casual Listener
  • Plan Premium Country Indonesia Device Galaxy S10+ Operating System Android Pie   My Question or Issue  Hi Spotify Team, I want to ask about the spotify, when i search for the spot...
  • Semuellentho
  • Roadie
  • 89957 Views
  • 630 comments
  • 668 likes
  • Galaxy Watch
    Samsung
    Spotify
  • Fixed
  • 89957 Views
  • 630 comments
  • 668 votes

[Galaxy watch app] Spotify app on Galaxy Active 2 watch stopped working after latest Tizen update

Plan Premium Country Thailand Device (iPhone Xr Operating System (iOS 14,Tizen 5.5.0.1 My Question or Issue After I updated my samsung watch active 2 to tizen 5.5.0.1 it can't open spotify when I tap on spotify app it will show spotify and keep loadi...

  • Casual Listener
  • Plan Premium Country Thailand Device (iPhone Xr Operating System (iOS 14,Tizen 5.5.0.1   My Question or Issue After I updated my samsung watch active 2 to tizen 5.5.0.1 it c...
  • Alex
  • Spotify Legend
  • 60507 Views
  • 188 comments
  • 290 likes
  • Other
    Samsung
  • Not Right Now
  • 60507 Views
  • 188 comments
  • 290 votes

[Android] Galaxy Watch's Spotify App Causes Control Glitches in the Android Phone App

Plan Premium Devices Galaxy Watch (SM-R810) & Galaxy Note 10+ Operating System Tizen 4.0.0.7 & Android 10/OneUI 2.5 My Question or Issue Having the Spotify App installed on my Galaxy watch and using it as a remote to play tracks from my phone causes ...

  • Casual Listener
  • Plan Premium   Devices Galaxy Watch (SM-R810) & Galaxy Note 10+ Operating System Tizen 4.0.0.7 & Android 10/OneUI 2.5   My Question or Issue Having the Spotify App...
  • ABakes
  • Casual Listener
  • 39857 Views
  • 125 comments
  • 224 likes
  • Android
    Galaxy Phone
    Galaxy Watch
    Samsung
    Samsung Gear
    tizen
  • Not Right Now
  • 39857 Views
  • 125 comments
  • 224 votes

[Tizen] Samsung Smart TV app volume level too high

Plan Free and/or Premium Country United States Device Samsung Smart TV (model number UN50MU630DF) Operating System Samsung Tizen (version 1290) Spotify App Samsung Smart TV / Tizen app version 1.7.2 My Question or Issue The gain in the Samsung Tizen ...

  • Casual Listener
  • Plan Free and/or Premium Country United States Device Samsung Smart TV (model number UN50MU630DF) Operating System Samsung Tizen (version 1290) Spotify App Samsung Smart TV / T...
  • jmuffitt
  • Casual Listener
  • 6241 Views
  • 38 comments
  • 36 likes
  • Samsung
    TV
  • Not Right Now
  • 6241 Views
  • 38 comments
  • 36 votes

Music not resuming on Galaxy Watch

PlanPremiumDeviceSamsung Galaxy WatchOperating SystemTizen My Question or Issue When playing music with Spotify and working out, after S Health's audio guidance of workout ends, music does not resume.If I play music with the native player, music will...

  • Casual Listener
  • Plan Premium Device Samsung Galaxy Watch Operating System Tizen   My Question or Issue  When playing music with Spotify and working out, after S Health's audio guidance of workout e...
  • Roxtedy169
  • Casual Listener
  • 8742 Views
  • 40 comments
  • 47 likes
  • Samsung
  • Fixed
  • 8742 Views
  • 40 comments
  • 47 votes

Galaxy S10 6 Months of Premium promotion not showing up

PlanFreeCountryUSADeviceGalaxy S10+Operating SystemAndroid My Question or IssueI received my S10+ and offer for 6 months of premium is not showing up in the spotify app for my new account. I have never had premium or a trial. Not sure what to do.

  • Casual Listener
  • Plan Free Country USA Device Galaxy S10+ Operating System Android   My Question or Issue I received my S10+ and offer for 6 months of premium is not showing up in the spotify app for m...
  • AC2021
  • Casual Listener
  • 13608 Views
  • 48 comments
  • 44 likes
  • Samsung
    Trial
  • Fixed
  • 13608 Views
  • 48 comments
  • 44 votes

Logging out on Smasung Smart TV

After latest update Spotify keep logging me out from TV, also often do not start at fist time after turn on TV - it's freezing on splash screen with "Spotify" logo and subtitle and I need to "kill" it with holding "back" buton on remote - after this ...

  • Casual Listener
  • ...ill" it with holding "back" buton on remote - after this I lunch Spotify logget out.   My TV is Samsung UE49MU7002 with latest firmware (1155.1).  
  • ZullyB
  • Roadie
  • 314 Views
  • 2 comments
  • 0 likes
  • Samsung
    SmarTV
    tizen
  • Case Closed
  • 314 Views
  • 2 comments
  • 0 votes

Spotify APP Keeps loging out on Samsung UA55MU8000

Hi, Got a new Samsung UA55MU8000 Smart TV.Everytime I turn off the TV, Spotify APP logs out!It's really painfull to have the need to log in again every days.Could you please advise how to fix this?Thank you.

  • Casual Listener
  • Hi,   Got a new Samsung UA55MU8000 Smart TV. Everytime I turn off the TV, Spotify APP logs out! It's really painfull to have the need to log in again every days. Could you please a...
  • JuanSebastian
  • Roadie
  • 431 Views
  • 7 comments
  • 0 likes
  • Samsung
    Samsung smart tv
  • Case Closed
  • 431 Views
  • 7 comments
  • 0 votes

Device playback

Recently, the app will not show any devices to connect to. Specifically my smart TVs. They are all connected to the same WiFi.

  • Casual Listener
  • Recently, the app will not show any devices to connect to. Specifically my smart TVs. They are all connected to the same WiFi. 
  • MaríaCamila
  • Roadie
  • 248 Views
  • 2 comments
  • 0 likes
  • iphone 7
    Samsung
    Smart TV
  • Case Closed
  • 248 Views
  • 2 comments
  • 0 votes

App not working on UE65KS7005 NEW

Spotify does not start anymore on my UE65KS7005 from late 2016 (tizen). It has been working until I tried it today after not using it for a few weeks. I tried uninstalling and reinstalling the app. Restarting tv of course. Everything else is fine exc...

  • Regular
  • Spotify does not start anymore on my UE65KS7005 from late 2016 (tizen). It has been working until I tried it today after not using it for a few weeks. I tried uninstalling and reinstalling the app. R...
  • Melody
  • Spotify
  • 1286 Views
  • 17 comments
  • 0 likes
  • Samsung
    TV
  • Case Closed
  • 1286 Views
  • 17 comments
  • 0 votes