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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

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Forum Posts

Facebook sharing not working

Hello, I want to share my spotify activity on Facebook and nothing is shared. I tried to disconnect and reconnect with my facebook account, delete Spotify application and authorizations in Facebook and nothing is shared. Of course, the Spotify option...

  • Casual Listener
  • Hello,   I want to share my spotify activity on Facebook and nothing is shared. I tried to disconnect and reconnect with my facebook account, delete Spotify application and authorizations in F...
  • Aimee_T
  • Roadie
  • 497 Views
  • 1 comments
  • 2 likes
  • Facebook
    sharing
  • Not An Issue
  • 497 Views
  • 1 comments
  • 2 votes

Spotify links won't open in desktop (open.spotify.com)

I have found that, upon clicking a link sent to me using the "Copy link to clipboard" feature, I cannot get songs to open in the Spotify desktop client on my mac. I confirmed that the webplayer is set to "Play open.spotify.com URLs in desktop app" wi...

  • Music Fan
  • I have found that, upon clicking a link sent to me using the "Copy link to clipboard" feature, I cannot get songs to open in the Spotify desktop client on my mac. I confirmed that the webplayer is se...
  • FabianS_Bogota
  • Roadie
  • 145 Views
  • 2 comments
  • 2 likes
  • Desktop
    sharing
    Sharing Links
    Web Player
  • Closed
  • 145 Views
  • 2 comments
  • 2 votes

Sharing

I am trying to share a collaborative playlist with another spotify user, and whenever I send her the link shecan't access the playlist. But, I can access the ones she sends me. I tried with another friend, and they were able to access the playlist......

  • Casual Listener
  • I am trying to share a collaborative playlist with another spotify user, and whenever I send her the link shecan't access the playlist. But, I can access the ones she sends me. I tried with another f...
  • Hubo
  • Community Legend
  • 119 Views
  • 2 comments
  • 0 likes
  • collaborative
    Playlist
    sharing
  • Not An Issue
  • 119 Views
  • 2 comments
  • 0 votes

Can't share between users?

Is it possible ((!?)) that Spotify got rid of the feature to share playlists and songs between users within the app? Now I can only share via text, URL, URI, Twitter, Facebook, and Skype.

  • Casual Listener
  • Is it possible ((!?)) that Spotify got rid of the feature to share playlists and songs between users within the app?   Now I can only share via text, URL, URI, Twitter, Facebook, and Skype.&nb...
  • Hubo
  • Community Legend
  • 73 Views
  • 1 comments
  • 0 likes
  • Playlists
    share
    sharing
  • Not An Issue
  • 73 Views
  • 1 comments
  • 0 votes

Can't find my wife's account

Hello, My wife and I shared an account for a while. We recently upgraded to a family plan so that she could have her own account. We want to friend each other so that she can move her playlists over to her new account. The issue is, on spotify, we're...

  • Casual Listener
  • Hello,   My wife and I shared an account for a while. We recently upgraded to a family plan so that she could have her own account. We want to friend each other so that she can move her playli...
  • Hubo
  • Community Legend
  • 125 Views
  • 3 comments
  • 0 likes
  • Account
    Friends
    Playlists
    sharing
  • Closed
  • 125 Views
  • 3 comments
  • 0 votes

Make shuffle play available for playlist groups

Hi all, This feature was available on previous Android app version, why is that not possible anymore ? Globaly, it seems that Spotify is getting worse since serveral months... Sharing tracks is harder than never, the interface changes all the time, t...

  • Casual Listener
  • ...Sharing tracks is harder than never, the interface changes all the time, the music library is wide but all those casual features are useless for people who knows what they want to l...
  • FabianS_Bogota
  • Roadie
  • 264 Views
  • 1 comments
  • 0 likes
  • degradation
    Playlist
    sharing
    shuffle
  • Not An Issue
  • 264 Views
  • 1 comments
  • 0 votes

Cannot share directly to user/via message or check past messages

This option is gone?Why?sure it always worked terribly, but it was so useful!

  • Casual Listener
  • This option is gone? Why? sure it always worked terribly, but it was so useful!
  • Hubo
  • Community Legend
  • 817 Views
  • 2 comments
  • 0 likes
  • Android
    Desktop
    Messaging
    sharing
  • Closed
  • 817 Views
  • 2 comments
  • 0 votes

Inbox (Social Features) Missing

On my work computer (Mac), I noticed earlier this week that I was no longer able to share tracks directly to my friends. I thought it was just a "one-off" bug and that I'd just need to restart the application or something and it'd work again.Today I ...

  • Casual Listener
  • On my work computer (Mac), I noticed earlier this week that I was no longer able to share tracks directly to my friends. I thought it was just a "one-off" bug and that I'd just need to restart t...
  • Hubo
  • Community Legend
  • 613 Views
  • 4 comments
  • 0 likes
  • Android
    inbox
    Mac
    messages
    missing
    PC
    sharing
    Social
  • Closed
  • 613 Views
  • 4 comments
  • 0 votes

Private playlist sent to friend but shows up in their public playlists

Hi, So basically I made a playlist that I wanted to only be viewable to the friend I sent it to. After sending it I noticed after they followed the playlist that it showed up in their public playlists. Does this mean that I can only see it in their p...

  • Casual Listener
  • Hi,   So basically I made a playlist that I wanted to only be viewable to the friend I sent it to. After sending it I noticed after they followed the playlist that it showed up in their public...
  • dj_squibz
  • Casual Listener
  • 160 Views
  • 3 comments
  • 0 likes
  • Playlist
    Private
    Private playlist
    Public
    Send to friend
    sharing
  • Not An Issue
  • 160 Views
  • 3 comments
  • 0 votes

Prelisten Widget for Facebook

Hey Guys, When I share some Tracks from Spotify to my Facebook Page, Facebook doesn't create a Preview widget. For other songs it does.I mean the little widget, where you can hear 30 seconds of the song, example attached. Can anyone help?

  • Casual Listener
  • Hey Guys,   When I share some Tracks from Spotify to my Facebook Page, Facebook doesn't create a Preview widget. For other songs it does. I mean the little widget, where you can hear 30 secon...
  • MaryC1
  • Spotify Legend
  • 236 Views
  • 5 comments
  • 0 likes
  • Facebook
    Prelisten Widget
    sharing
  • Closed
  • 236 Views
  • 5 comments
  • 0 votes

[Desktop] Sharing by Activity Feed Broken

Thread: 540772 Status: Closed Description: Dragging and dropping a track or album onto a name in the Activity feed will not share the track. Dragging and dropping a track will cause the track to play. To reproduce: Start Spotify Navigate to a playlis...

  • Community Legend
  • Thread: 540772 Status: Closed Description: Dragging and dropping a track or album onto a name in the Activity feed will not share the track. Dragging and dropping a track will cause the ...
  • Pete
  • Roadie
  • 1596 Views
  • 10 comments
  • 0 likes
  • activity feed
    Desktop
    drag and drop
    share
    sharing
    sidebar
    Social
  • Closed
  • 1596 Views
  • 10 comments
  • 0 votes