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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

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Forum Posts

Spotify keeps logging out on Samsung smart TV

I have to log back on everytime I turn the tv on, which is inconvenient. I would appreciate the help here.

  • Casual Listener
  • I have to log back on everytime I turn the tv on, which is inconvenient. I would appreciate the help here.
  • ZullyB
  • Roadie
  • 849 Views
  • 4 comments
  • 3 likes
  • automatic logout
    Samsung
    Smart TV
  • Closed
  • 849 Views
  • 4 comments
  • 3 votes

Playlists don't show up on (smart) TV app

(Posting this again because the last one was closed before I could see it) I use Spotify quite often on my Philips Smart TV, and it's the first time I stumble across this problem, the place where the playlists are supposed to show is blank, I tried t...

  • Visitor
  • (Posting this again because the last one was closed before I could see it) I use Spotify quite often on my Philips Smart TV, and it's the first time I stumble across this problem, the place where...
  • MonicaM_Bogota
  • Roadie
  • 216 Views
  • 2 comments
  • 1 likes
  • Philips
    Smart TV
    TV
  • Closed
  • 216 Views
  • 2 comments
  • 1 votes

Spotify on LG Smart TV - 43LH5500

Hi, I've read that all 2013 LG Smart TV have spotify. I can not find app in the store, I try to update LG TV to newest firmware version, but Spotify is not in Premium section as you support-help section says.

  • Casual Listener
  • Hi, I've read that all 2013 LG Smart TV have spotify. I can not find app in the store, I try to update LG TV to newest firmware version, but Spotify is not in Premium section as you support-help se...
  • adaltoledo
  • Newbie
  • 178 Views
  • 3 comments
  • 1 likes
  • LG
    LG Smart TV
    Smart TV
  • Closed
  • 178 Views
  • 3 comments
  • 1 votes

Device playback

Recently, the app will not show any devices to connect to. Specifically my smart TVs. They are all connected to the same WiFi.

  • Casual Listener
  • Recently, the app will not show any devices to connect to. Specifically my smart TVs. They are all connected to the same WiFi. 
  • MaríaCamila
  • Roadie
  • 172 Views
  • 2 comments
  • 0 likes
  • iphone 7
    Samsung
    Smart TV
  • Closed
  • 172 Views
  • 2 comments
  • 0 votes

Spotify Connect on Samsung Smart TV - Sound Choppy / App Crashes

Hi Guys, I'm running Spotify Connect on a Samsung Smart TV (Spotify Connect Version 1.38.0-0c0cb4b release-2.8.0) connecting via Spotify for Mac (1.0.65.320.gac7a8e02) on an early 2015 MacBook Air. My issue is this, frequently the sound is choppy, th...

  • Casual Listener
  • Hi Guys,   I'm running Spotify Connect on a Samsung Smart TV (Spotify Connect Version 1.38.0-0c0cb4b release-2.8.0) connecting via Spotify for Mac (1.0.65.320.gac7a8e02) on an early 2015 MacBo...
  • Leo
  • Spotify
  • 312 Views
  • 2 comments
  • 0 likes
  • Mac
    Smart TV
  • Closed
  • 312 Views
  • 2 comments
  • 0 votes

Search not working on samsung smart tv

Hello,I'm using Spotify a lot on my Samsung smart tv from 2014. But recently I encountered problems when using the search function. When searching for numbers or artist, nothing shows up. The playlist is working fine, but not the search function. I a...

  • Casual Listener
  • Hello, I'm using Spotify a lot on my Samsung smart tv from 2014. But recently I encountered problems when using the search function. When searching for numbers or artist, nothing shows up. The playl...
  • ZullyB
  • Roadie
  • 461 Views
  • 7 comments
  • 0 likes
  • Samsung
    Search failure
    Smart TV
  • Closed
  • 461 Views
  • 7 comments
  • 0 votes