Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Spotify on Android TV lags to death after a while

PlanPremiumCountrySwedenDeviceSony Bravia XF9005 55"Operating SystemAndroid TV My Question or IssueAfter playing a couple of songs Spotify starts lagging, the songs cut in and out and the TV starts getting slower too. Can't turn the TV off, can't go ...

  • Casual Listener
  • Plan Premium Country Sweden Device Sony Bravia XF9005 55" Operating System Android TV   My Question or Issue After playing a couple of songs Spotify starts lagging, the songs cut in a...
  • khalit15
  • Newbie
  • 13392 Views
  • 69 comments
  • 102 likes
  • Sony
  • Not Right Now
  • 13392 Views
  • 69 comments
  • 102 votes

No sound on Sony SRS-ZR5 in google cast group

I recently added a Sony SRS-ZR5 to my network. I'm able to cast music directly to it (using both Google Cast and Spotify Connect). However, I am unable to play music from it as part of a group. Music plays from the other speakers, but not the Sony. T...

  • Casual Listener
  • I recently added a Sony SRS-ZR5 to my network. I'm able to cast music directly to it (using both Google Cast and Spotify Connect). However, I am unable to play music from it as part of a group. M...
  • FabianS_Bogota
  • Roadie
  • 880 Views
  • 3 comments
  • 1 likes
  • Android
    google cast
    Sony
  • Fixed
  • 880 Views
  • 3 comments
  • 1 votes

Smart TV Application

Yesterday my Spotify stopped working on my Sony VAIO Smart TV. No warning no nohting. All I get is a black screen. This tv is not on the list of TVS being discontinued for the Spotify APP. I just paid for my premium subscription and have been a membe...

  • Casual Listener
  • Yesterday my Spotify stopped working on my Sony VAIO Smart TV. No warning no nohting. All I get is a black screen.  This tv is not on the list of TVS being discontinued for the Spotify APP.&n...
  • Leo
  • Spotify
  • 478 Views
  • 2 comments
  • 0 likes
  • Sony
  • Closed
  • 478 Views
  • 2 comments
  • 0 votes

Spotify not working on Samsung TV AND Playstation 4

It's been weeks now, and all I get to see is the loading screen. I tried reinstalling, doesn't work. Anyone knows what's up?

  • Casual Listener
  • It's been weeks now, and all I get to see is the loading screen. I tried reinstalling, doesn't work. Anyone knows what's up?
  • ZullyB
  • Roadie
  • 941 Views
  • 8 comments
  • 0 likes
  • PlayStation4
    Samsung
    Samsung tv app application
    Sony
  • Closed
  • 941 Views
  • 8 comments
  • 0 votes