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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Deducted UPI payment but Premium not activated

Hey folks, We've been receiving contacts from Indian users saying they've been charged for Premium and yet their account is still on free status. This is being investigated by our teams.

  • Moderator
  • Moderator
  • Hey folks,  We've been receiving contacts from Indian users saying they've been charged for Premium and yet their account is still on free status. This is being investigated by our teams.&nb...
  • nikhxsh
  • Newbie
  • 3204 Views
  • 44 comments
  • 19 likes
  • Premium
    Subscriptions
  • Fixed
  • 3204 Views
  • 44 comments
  • 19 votes

Can't cancel subscription on account page

We've received reports that Premium users are unable to cancel their subscriptions from the account page. Nothing happens when clicking the Continue to cancel button. This is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports that Premium users are unable to cancel their subscriptions from the account page. Nothing happens when clicking the Continue to cancel button.   This is c...
  • joevanni99
  • Newbie
  • 2033 Views
  • 15 comments
  • 12 likes
  • Accounts
    Premium
    Subscriptions
  • Fixed
  • 2033 Views
  • 15 comments
  • 12 votes

Downtime 12.06.23: Folks are unable to upgrade to Premium.

We've received reports that people are unable to upgrade to Premium because their purchase links are failing to load.

  • Moderator
  • Moderator
  • We've received reports that people are unable to upgrade to Premium because their purchase links are failing to load.
  • Hamikos9
  • Music Fan
  • 1812 Views
  • 8 comments
  • 10 likes
  • Subscriptions
  • Fixed
  • 1812 Views
  • 8 comments
  • 10 votes

Paid Premium subscriptions reverting to free

Hey folks! We noticed reports that some of you who have already paid for their subscriptions are currently seeing their account get reverted to the Spotify free service without any specific reason.This is currently being investigated.

  • Moderator
  • Moderator
  • Hey folks!   We noticed reports that some of you who have already paid for their subscriptions are currently seeing their account get reverted to the Spotify free service without any s...
  • voronzorok
  • Newbie
  • 1572 Views
  • 14 comments
  • 10 likes
  • Accounts
    Subscriptions
  • Fixed
  • 1572 Views
  • 14 comments
  • 10 votes

Difficulties with payments and purchases in Nigeria

Hey folks, We're receiving reports that some of our users in Nigeria are experiencing difficulties with their payments.

  • Spotify Legend
  • Hey folks,   We're receiving reports that some of our users in Nigeria are experiencing difficulties with their payments.
  • Eni
  • Moderator
  • 33978 Views
  • 90 comments
  • 148 likes
  • Subscriptions
  • Fixed
  • 33978 Views
  • 90 comments
  • 148 votes