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Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Paid Premium subscriptions reverting to free

Hey folks! We noticed reports that some of you who have already paid for their subscriptions are currently seeing their account get reverted to the Spotify free service without any specific reason.This is currently being investigated.

  • Moderator
  • Moderator
  • Hey folks!   We noticed reports that some of you who have already paid for their subscriptions are currently seeing their account get reverted to the Spotify free service without any s...
  • voronzorok
  • Newbie
  • 613 Views
  • 14 comments
  • 5 likes
  • accounts
    Subscriptions
  • Fixed
  • 613 Views
  • 14 comments
  • 5 votes

Deducted UPI payment but Premium not activated

Hey folks, We've been receiving contacts from Indian users saying they've been charged for Premium and yet their account is still on free status. This is being investigated by our teams.

  • Moderator
  • Moderator
  • Hey folks,  We've been receiving contacts from Indian users saying they've been charged for Premium and yet their account is still on free status. This is being investigated by our teams.&nb...
  • karthik25462
  • Newbie
  • 1488 Views
  • 42 comments
  • 11 likes
  • Premium
    Subscriptions
  • Fixed
  • 1488 Views
  • 42 comments
  • 11 votes

"There was a problem" error when joining Premium Duo

Hey folks, We've received some reports that users are unable to join Premium Duo plans, as a "There was a problem" error is appearing. It seems to be only affecting users in Argentina for now. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,   We've received some reports that users are unable to join Premium Duo plans, as a "There was a problem" error is appearing. It seems to be only affecting users in Argentina for ...
  • HendrikPetertje
  • Music Fan
  • 1869 Views
  • 9 comments
  • 13 likes
  • Subscriptions
  • Fixed
  • 1869 Views
  • 9 comments
  • 13 votes

Users in Austria unable to accept price increase

Hey, We're receiving reports that Austrian users are unable to accept the subscription fee increase for their Premium plans. They are receiving emails to confirm this, however the links included in those simply lead them to their account page with no...

  • Moderator
  • Moderator
  • Hey,   We're receiving reports that Austrian users are unable to accept the subscription fee increase for their Premium plans. They are receiving emails to confirm this, however the links in...
  • Novy
  • Moderator
  • 1508 Views
  • 18 comments
  • 2 likes
  • accounts
    Subscriptions
  • Fixed
  • 1508 Views
  • 18 comments
  • 2 votes

Difficulties with payments and purchases in Nigeria

Hey folks, We're receiving reports that some of our users in Nigeria are experiencing difficulties with their payments.

  • Spotify Legend
  • Hey folks,   We're receiving reports that some of our users in Nigeria are experiencing difficulties with their payments.
  • Eni
  • Moderator
  • 29846 Views
  • 90 comments
  • 148 likes
  • Subscriptions
  • Fixed
  • 29846 Views
  • 90 comments
  • 148 votes

Downtime 02 Aug. 2022: Users unable to join Family/Duo plans in certain regions

Folks from couple of different regions report to us that they are unable to join Family and Duo plans. When they click the link in the invitation, they get a "There was a problem. Please try again later" message. According to reporting so far this se...

  • Moderator
  • Moderator
  • Folks from couple of different regions report to us that they are unable to join Family and Duo plans.   When they click the link in the invitation, they get a "There was a problem. Please ...
  • Novy
  • Moderator
  • 1597 Views
  • 15 comments
  • 8 likes
  • Subscriptions
  • Fixed
  • 1597 Views
  • 15 comments
  • 8 votes

[Downtime 20th June 2022] Users from Brazil are unable to pay for Premium

Folks in Brazil using Nubank and Itaú banking services are saying that they're unable to pay for their subscriptions. After entering their card details, they either get an error or the page reloads and asks for the payment details again.

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  • Moderator
  • Moderator
  • Folks in Brazil using Nubank and Itaú banking services are saying that they're unable to pay for their subscriptions.   After entering their card details, they either get an error or the p...
  • Kiril
  • Moderator
  • 256 Views
  • 2 comments
  • 1 likes
  • Subscriptions
  • Fixed
  • 256 Views
  • 2 comments
  • 1 votes

Current April 2022 Premium offer activates one month instead of the expected three

We've received some reports from previous Premium users trying to avail our current offer for them, that the received Premium period is one month instead of three.

  • Spotify Legend
  •   We've received some reports from previous Premium users trying to avail our current offer for them, that the received Premium period is one month instead of three. 
  • Mario
  • Spotify Legend
  • 2095 Views
  • 10 comments
  • 12 likes
  • accounts
    Subscriptions
  • Fixed
  • 2095 Views
  • 10 comments
  • 12 votes

Downtime February 28th: General issues with the Spotify website

Hey folks, We've received some reports that First-time buyers of Spotify premium are unable to purchase Spotify subscriptions.EDIT: We can confirm there are general issues with our website and some pages are not loading. The error 504 Gateway Time-ou...

  • Moderator
  • Moderator
  • Hey folks,    We've received some reports that First-time buyers of Spotify premium are unable to purchase Spotify subscriptions. EDIT: We can confirm there are general issues w...
  • Novy
  • Moderator
  • 11711 Views
  • 28 comments
  • 148 likes
  • Subscriptions
  • Fixed
  • 11711 Views
  • 28 comments
  • 148 votes

Issue with activating Showtime

Hey folks! We've received some reports about users with our Student Discounts that are receiving an error message when trying to activate Showtime. The error message is "There is a problem with your subscription error". We're looking into this with t...

  • Moderator
  • Moderator
  • Hey folks!   We've received some reports about users with our Student Discounts that are receiving an error message when trying to activate Showtime.   The error message is "T...
  • Buddydude430
  • Newbie
  • 6833 Views
  • 22 comments
  • 52 likes
  • Subscriptions
  • Fixed
  • 6833 Views
  • 22 comments
  • 52 votes

Downtime November 11th: Issues updating payment methods

Hey folks, We've received some reports form users that are currently unable to update their payment method, getting an 'Oops, something went wrong' error. This is currently being investigated.

  • Moderator
  • Moderator
  • Hey folks,    We've received some reports form users that are currently unable to update their payment method, getting an 'Oops, something went wrong' error.    Thi...
  • Novy
  • Moderator
  • 717 Views
  • 2 comments
  • 0 likes
  • Subscriptions
  • Fixed
  • 717 Views
  • 2 comments
  • 0 votes

Downtime 9th Sep: General issues when subscribing to Premium and making subscription changes

We've received multiple reports regarding issues with activating, reinstating, upgrading any types of subscription. This is affecting different kind of subscriptions (Premium, Duo, Family, Student, etc...).The error message is the following:

  • Moderator
  • Moderator
  • We've received multiple reports regarding issues with activating, reinstating, upgrading any types of subscription. This is affecting different kind of subscriptions (Premium, Duo, Family, Student, e...
  • Mihail
  • Spotify Legend
  • 3725 Views
  • 8 comments
  • 48 likes
  • Subscriptions
  • Fixed
  • 3725 Views
  • 8 comments
  • 48 votes

Issues getting the 9 months of Premium for the price of 6 offer in India

Hey folks, We're receiving reports from some users who subscribed for the 9 months of Premium for the price of 6 but the offer wasn't correctly applied. To keep in mind: this offer is open only to users who aren't subscribed to a recurring Premium pl...

  • Moderator
  • Moderator
  • Hey folks,   We're receiving reports from some users who subscribed for the 9 months of Premium for the price of 6 but the offer wasn't correctly applied.   To keep in mind: this of...
  • Ver
  • Spotify Legend
  • 5291 Views
  • 36 comments
  • 25 likes
  • Subscriptions
  • Fixed
  • 5291 Views
  • 36 comments
  • 25 votes

"Activate" option missing for Premium for Students + Hulu bundle

Hey folks, We've received reports that, after successful signup to the Premium for Students Intro offer, users cannot find the "Activate" button under Hulu on the Your Services menu (spotify.com/account/your-services). If you're experiencing this iss...

  • Spotify Legend
  • Hey folks,   We've received reports that, after successful signup to the Premium for Students Intro offer, users cannot find the "Activate" button under Hulu on the Your Services menu (spoti...
  • Katerina
  • Spotify Legend
  • 3465 Views
  • 6 comments
  • 24 likes
  • Subscriptions
  • Fixed
  • 3465 Views
  • 6 comments
  • 24 votes