Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

[Tizen] Samsung Smart TV app volume level too high

Plan Free and/or Premium Country United States Device Samsung Smart TV (model number UN50MU630DF) Operating System Samsung Tizen (version 1290) Spotify App Samsung Smart TV / Tizen app version 1.7.2 My Question or Issue The gain in the Samsung Tizen ...

  • Casual Listener
  • Plan Free and/or Premium Country United States Device Samsung Smart TV (model number UN50MU630DF) Operating System Samsung Tizen (version 1290) Spotify App Samsung Smart TV / T...
  • jmuffitt
  • Casual Listener
  • 4536 Views
  • 38 comments
  • 33 likes
  • Samsung
    TV
  • Not Right Now
  • 4536 Views
  • 38 comments
  • 33 votes

Spotify app being removed from LG shortly?

Anyone have more info about this? I am situated in Sweden and have a LG 55B6 V OLED if that can help. Cheers,

  • Casual Listener
  • Anyone have more info about this? I am situated in Sweden and have a LG 55B6 V OLED if that can help.   Cheers,  
  • Burakbaskin
  • Newbie
  • 8049 Views
  • 33 comments
  • 9 likes
  • App
    TV
    webos
  • Not An Issue
  • 8049 Views
  • 33 comments
  • 9 votes

Terrible sound quality on Chromecast

Hi!I am trying to listen spotify on the Chromecast but it sounds so terriblethat I can't listen it. It seems to be so packed that bass and high peaks just doesn't come out like it should. Im using latest spotify app on my phone and Chromecast Ultra. ...

  • Regular
  • Hi! I am trying to listen spotify on the Chromecast but it sounds so terrible that I can't listen it. It seems to be so packed that bass and high peaks just doesn't come out like it should.  ...
  • Alfredo
  • Roadie
  • 3707 Views
  • 24 comments
  • 2 likes
  • Android
    chromecast
    Chromecast Android
    Sound Quality
    TV
  • Closed
  • 3707 Views
  • 24 comments
  • 2 votes

Playlists don't show up on (smart) TV app

(Posting this again because the last one was closed before I could see it) I use Spotify quite often on my Philips Smart TV, and it's the first time I stumble across this problem, the place where the playlists are supposed to show is blank, I tried t...

  • Visitor
  • (Posting this again because the last one was closed before I could see it) I use Spotify quite often on my Philips Smart TV, and it's the first time I stumble across this problem, the place w...
  • MonicaM_Bogota
  • Roadie
  • 215 Views
  • 2 comments
  • 1 likes
  • Philips
    Smart TV
    TV
  • Closed
  • 215 Views
  • 2 comments
  • 1 votes

App not working on UE65KS7005 NEW

Spotify does not start anymore on my UE65KS7005 from late 2016 (tizen). It has been working until I tried it today after not using it for a few weeks. I tried uninstalling and reinstalling the app. Restarting tv of course. Everything else is fine exc...

  • Regular
  • ...estarting tv of course. Everything else is fine except the spotify app.   Sorry about not responding to the last thread. The issue I get is just black screen when starting the spotify app. I...
  • Melody
  • Community Manager
  • 1075 Views
  • 17 comments
  • 0 likes
  • Samsung
    TV
  • Closed
  • 1075 Views
  • 17 comments
  • 0 votes

issue with my premium account

Hey all;Im runing a premium accunt for more than 1 year but recently I have an issue. I can log in in my TV and get message you need pe premium account fo this. also I have shuffle play on my music.I hace checked my payments all is done. any help-hin...

  • Casual Listener
  • Hey all; Im runing a premium accunt for more than 1 year but recently I have an issue. I can log in in my TV and get message you need pe premium account fo this. also I have shuffle play on my m...
  • SergioDavid
  • Roadie
  • 100 Views
  • 2 comments
  • 0 likes
  • Premium
    Shuffle play
    TV
  • Closed
  • 100 Views
  • 2 comments
  • 0 votes

Sony TV log in

Have to log in every time I use it. Are there other ways to log in for TV use

  • Casual Listener
  • Have to log in every time I use it. Are there other ways to log in for TV use
  • Aimee_T
  • Roadie
  • 92 Views
  • 2 comments
  • 0 likes
  • TV
  • Closed
  • 92 Views
  • 2 comments
  • 0 votes

[Android Smart TV] Playing queue not working

While listening spotify on a LG smart TV (Android powered) if I send from my mobile phone a song to be the next in queue to play it goes crazy and plays the same song all the time.

  • Casual Listener
  • While listening spotify on a LG smart TV (Android powered) if I send from my mobile phone a song to be the next in queue to play it goes crazy and plays the same song all the time.
  • MaryC1
  • Spotify Legend
  • 351 Views
  • 3 comments
  • 0 likes
  • Android
    LG
    queue
    smarttv
    TV
  • Closed
  • 351 Views
  • 3 comments
  • 0 votes

[tv] app does not continue with next track

Device: Philips Smart TV 32PFK5300/12 Operating System Version: current (TPM156E_026.002.012.001) Spotify Version: current (undefined/12.1.1.55.g6b1cbf2/1.1.2) Description: After playing 2 tracks in any playlist or album, the app will not continue wi...

  • Casual Listener
  • Device: Philips Smart TV 32PFK5300/12   Operating System Version: current (TPM156E_026.002.012.001)   Spotify Version: current (undefined/12.1.1.55.g6b1cbf2/1.1.2)   D...
  • jean3601
  • Community Legend
  • 349 Views
  • 3 comments
  • 0 likes
  • TV
  • Closed
  • 349 Views
  • 3 comments
  • 0 votes

[tv] Can't enter some characters in password field

Device:Philips Smart TV Operating System Version:Up to date, I assume. Spotify Version:Current, I assume. Description:When logging in, entering certain characters, such as &, < and >, results in the addition of more than one character in the password...

  • Casual Listener
  • Device: Philips Smart TV   Operating System Version: Up to date, I assume.   Spotify Version: Current, I assume.   Description: When logging in, entering certain c...
  • gnovella16
  • Roadie
  • 198 Views
  • 1 comments
  • 0 likes
  • TV
  • Closed
  • 198 Views
  • 1 comments
  • 0 votes