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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Free users hearing ads too frequently

Hey folks, We're receiving reports from free users about receiving too many ads. The reports describe hearing at least 2-3 ads after each song while on free. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions i...

  • Spotify Legend
  • Hey folks,   We're receiving reports from free users about receiving too many  ads.  The reports describe hearing at least 2-3 ads after each song while on free. If you’...
  • Im_gone
  • Visitor
  • 51659 Views
  • 50 comments
  • 293 likes
  • Desktop
    Mobile
    Web Player
  • Fixed
  • 51659 Views
  • 50 comments
  • 293 votes

Recommended songs missing for some playlists

Hey everyone, We're receiving reports that users are not getting recommended songs based on their playlists. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Update below. We'll be keeping every...

  • Spotify Legend
  • Hey everyone,   We're receiving reports that users are not getting recommended songs based on their playlists.   If you’re experiencing this issue, make sure to add your +VOTE and f...
  • Lifeofroxy
  • Visitor
  • 17082 Views
  • 58 comments
  • 196 likes
  • Desktop
    Web Player
  • Not Right Now
  • 17082 Views
  • 58 comments
  • 196 votes

Downtime [8th June 2021]: Web Player, other pages and images in the app not loading

Hey folks, Writing to let you know about the fact that different websites are currently down due to a general outage. In relation to Spotify, this affects the Web Player as well as the loading of album artwork / playlist covers in the app both on des...

  • Spotify Legend
  • Hey folks,   Writing to let you know about the fact that different websites are currently down due to a general outage.     In relation to Spotify, this affects the Web Pl...
  • Zambies86
  • Music Fan
  • 16566 Views
  • 42 comments
  • 102 likes
  • Desktop
    Mobile
    Web Player
  • Fixed
  • 16566 Views
  • 42 comments
  • 102 votes

[Web Player] Empty Gray Bar under songs in Playlists on Spotify Free

Plan Free Country USA Device Laptop Operating System Windows My Question or Issue I am on spotify web player and I am having a problem that you can see in the picture below. There is a gray bar that is impeding me from seeing some of the songs on my ...

  • Casual Listener
  • Plan Free Country USA Device Laptop  Operating System Windows   My Question or Issue I am on spotify web player and I am having a problem that you can see in the picture...
  • mistletoe
  • Newbie
  • 6234 Views
  • 25 comments
  • 56 likes
  • Web Player
  • Fixed
  • 6234 Views
  • 25 comments
  • 56 votes

Web player stops playing after 15 min [Germany]

Hey folks! We've been getting reports from users on the free service in Germany that the web player stops working after about 15 minutes of play time. The app seems to work okay both on desktop and mobile, but has trouble on the web player.

  • Moderator
  • Moderator
  • Hey folks!   We've been getting reports from users on the free service in Germany that the web player stops working after about 15 minutes of play time. The app seems to work okay both on de...
  • Xenia
  • Moderator
  • 4267 Views
  • 56 comments
  • 29 likes
  • Web Player
  • Fixed
  • 4267 Views
  • 56 comments
  • 29 votes

[Web Player] Podcast Skip 15s button is missing

Plan Premium Country USA Device HP Laptop Operating System Windows 10 My Question or Issue I'm on chrome and open spotify to start off my workday and the 15s skip is missing to listen to my podcasts. I reloaded the page, rebooted the computer and lis...

  • Casual Listener
  • Plan Premium Country USA   Device HP Laptop Operating System Windows 10   My Question or Issue I'm on chrome and open spotify to start off my workday and the 15s skip ...
  • Simpleuser
  • Casual Listener
  • 4179 Views
  • 14 comments
  • 28 likes
  • Web Player
  • Not Right Now
  • 4179 Views
  • 14 comments
  • 28 votes

Downtime 21st Jan. 2021: Temporary App Failure On Multiple Devices

The app is crashing on multiple devices at the moment. It seems like the app can't find content and other functions are not working properly as well.

  • Moderator
  • Moderator
  • The app is crashing on multiple devices at the moment. It seems like the app can't find content and other functions are not working properly as well. 
  • CarlosE
  • Moderator
  • 1363 Views
  • 3 comments
  • 11 likes
  • Android
    Desktop
    iOS
    Mac
    Mobile
    Web Player
  • Fixed
  • 1363 Views
  • 3 comments
  • 11 votes

Downtime 7th Jan. 2021: Issues with Playback, Login, Connect and Web Player

Hey folks, We're currently experiencing some technical difficulties that could lead to potential issues with playback and using Connect and the web player. Some users may also have issues logging in or being unexpectedly logged out. These are intermi...

  • Spotify Legend
  • Hey folks,   We're currently experiencing some technical difficulties that could lead to potential issues with playback and using Connect and the web player. Some users may also have issues ...
  • Katerina
  • Spotify Legend
  • 3144 Views
  • 4 comments
  • 10 likes
  • Web Player
  • Fixed
  • 3144 Views
  • 4 comments
  • 10 votes

Cannot add track to a playlist from Web Player

Hey folks, We're receiving reports that an error message comes up on the Web Player while trying to add a track to a playlist. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Update below. We'l...

  • Spotify Legend
  • Hey folks,   We're receiving reports that an error message comes up on the Web Player while trying to add a track to a playlist.     If you’re experiencing this issue, make sur...
  • Likey
  • Roadie
  • 1663 Views
  • 14 comments
  • 2 likes
  • Web Player
  • Fixed
  • 1663 Views
  • 14 comments
  • 2 votes

Home page shows items in vertical view on desktop and web player

Hi folk! We have been receiving your reports that the home section of the desktop app and web player are displayed in a vertical view. Our teams are looking into this as we write and hopefully we'll have more news soon.

  • Moderator
  • Moderator
  • Hi folk!   We have been receiving your reports that the home section of the desktop app and web player are displayed in a vertical view.   Our teams are looking into this as we writ...
  • Alex
  • Spotify Legend
  • 3396 Views
  • 18 comments
  • 1 likes
  • Web Player
    Windows
  • Fixed
  • 3396 Views
  • 18 comments
  • 1 votes

[Web Player] Blank search results when using advanced search syntax

Hey folks, We have noticed the following issue with the web player:When searching, results appear blank when using advanced search syntax (e.g. "artist:", "genre:", "track:", etc.). The issue is triggered when clicking away from the Top Results tab a...

  • Spotify Legend
  • Hey folks,   We have noticed the following issue with the web player: When searching, results appear blank when using advanced search syntax  (e.g. "artist:", "genre:", "track:"...
  • Undeadhorrer
  • Newbie
  • 980 Views
  • 5 comments
  • 2 likes
  • Web Player
  • Fixed
  • 980 Views
  • 5 comments
  • 2 votes

[Downtime December 16, 2020] Errors when logging in the app

Hey there folks, We're getting reports that users can't log in to the app on multiple platforms and that logged in users are getting error messages that there's no internet connection or just can't play any content.

  • Spotify Legend
  • Hey there folks,   We're getting reports that users can't log in to the app on multiple platforms and that logged in users are getting error messages that there's no internet connection or j...
  • Elena
  • Moderator
  • 641 Views
  • 2 comments
  • 0 likes
  • Android
    Desktop
    iOS
    Mac
    Mobile
    Web Player
    Windows
  • Fixed
  • 641 Views
  • 2 comments
  • 0 votes