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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Free users hearing ads too frequently

Hey folks, We're receiving reports from free users about receiving too many ads. The reports describe hearing at least 2-3 ads after each song while on free. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions i...

  • Spotify Legend
  • Hey folks,   We're receiving reports from  free users about receiving too many  ads.  The reports describe hearing at least 2-3 ads after each song while on free. If yo...
  • Mnmlst
  • Visitor
  • 33280 Views
  • 46 comments
  • 173 likes
  • Desktop
    Mobile
    Web Player
  • Fixed
  • 33280 Views
  • 46 comments
  • 173 votes

Recommended songs missing for some playlists

Hey everyone, We're receiving reports that users are not getting recommended songs based on their playlists. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Update below. We'll be keeping every...

  • Spotify Legend
  • Hey everyone,   We're receiving reports that users are not getting recommended songs based on their playlists.   If you’re experiencing this issue, make sure to add your +VOTE and f...
  • reasay
  • Newbie
  • 11265 Views
  • 56 comments
  • 176 likes
  • Desktop
    Web Player
  • Not Right Now
  • 11265 Views
  • 56 comments
  • 176 votes

Downtime [8th June 2021]: Web Player, other pages and images in the app not loading

Hey folks, Writing to let you know about the fact that different websites are currently down due to a general outage. In relation to Spotify, this affects the Web Player as well as the loading of album artwork / playlist covers in the app both on des...

  • Spotify Legend
  • Hey folks,   Writing to let you know about the fact that different websites are currently down due to a general outage.     In relation to Spotify, this affects the We...
  • Zambies86
  • Music Fan
  • 13366 Views
  • 42 comments
  • 101 likes
  • Desktop
    Mobile
    Web Player
  • Fixed
  • 13366 Views
  • 42 comments
  • 101 votes

[Web Player] Empty Gray Bar under songs in Playlists on Spotify Free

Plan Free Country USA Device Laptop Operating System Windows My Question or Issue I am on spotify web player and I am having a problem that you can see in the picture below. There is a gray bar that is impeding me from seeing some of the songs on my ...

  • Casual Listener
  • Plan Free Country USA Device Laptop  Operating System Windows   My Question or Issue I am on spotify web player and I am having a problem that you can see in the picture...
  • KramCodes
  • Newbie
  • 4683 Views
  • 23 comments
  • 54 likes
  • Web Player
  • Fixed
  • 4683 Views
  • 23 comments
  • 54 votes

Web player stops playing after 15 min [Germany]

Hey folks! We've been getting reports from users on the free service in Germany that the web player stops working after about 15 minutes of play time. The app seems to work okay both on desktop and mobile, but has trouble on the web player.

  • Moderator
  • Moderator
  • Hey folks!   We've been getting reports from users on the free service in Germany that the web player stops working after about 15 minutes of play time. The app seems to work okay both on de...
  • Xenia
  • Moderator
  • 3249 Views
  • 56 comments
  • 29 likes
  • Web Player
  • Fixed
  • 3249 Views
  • 56 comments
  • 29 votes

Can't view any menus in the Web Player on Chromebook

Plan Free Country U.S. Device Chromebook My Question or Issue The Web Player is not working and when I go on it, it shows a button saying play on spotify but when I click it it pops up on the same page.

An_Odd_Oxymoron_0-1584369035230.png
  • Casual Listener
  • Plan Free Country U.S. Device Chromebook   My Question or Issue The Web Player is not working and when I go on it, it shows a button saying play on spotify but when I click it it...
  • Mike_Baranczak
  • Visitor
  • 5191 Views
  • 38 comments
  • 60 likes
  • Other
    Web Player
  • Fixed
  • 5191 Views
  • 38 comments
  • 60 votes

Spotify Free (ads) causes browser to launch on malware / virus websites

There's something pretty alarming going on right now with Spotify Free. This started a several hours ago. If you have Spotify Free open, it will launch - and keep on launching - the default internet browser on the computer to different kinds of malwa...

  • Regular
  • There's something pretty alarming going on right now with Spotify Free. This started a several hours ago. If you have Spotify Free open, it will launch - and keep on launching - the default inte...
  • Hervanov
  • Newbie
  • 143059 Views
  • 260 comments
  • 144 likes
  • Web Player
  • Fixed
  • 143059 Views
  • 260 comments
  • 144 votes

[Web Player] Podcast Skip 15s button is missing

Plan Premium Country USA Device HP Laptop Operating System Windows 10 My Question or Issue I'm on chrome and open spotify to start off my workday and the 15s skip is missing to listen to my podcasts. I reloaded the page, rebooted the computer and lis...

  • Casual Listener
  • Plan Premium Country USA   Device HP Laptop Operating System Windows 10   My Question or Issue I'm on chrome and open spotify to start off my workday and the 15s skip ...
  • Simpleuser
  • Casual Listener
  • 3438 Views
  • 14 comments
  • 26 likes
  • Web Player
  • Not Right Now
  • 3438 Views
  • 14 comments
  • 26 votes

Liked Songs not visible in the web player

Plan Free/Premium Country United States Device Chromebook Operating System Chrome OS My Question or Issue I can't seem to access my liked songs when I try to open it says 'Couldn't find that playlist'. But when I go to my library the songs are there ...

Screenshot 2020-10-21 at 4.01.05 PM.png Screenshot 2020-10-21 at 4.02.02 PM.png
  • Casual Listener
  • Plan Free/Premium Country United States Device Chromebook Operating System Chrome OS   My Question or Issue I can't seem to access my liked songs when I try to open it says '...
  • Shu-TrueTalon
  • Roadie
  • 2337 Views
  • 8 comments
  • 20 likes
  • Web Player
  • Fixed
  • 2337 Views
  • 8 comments
  • 20 votes

Chrome 56: Broken Web Player

I logged into Spotify on Google Chrome v.56 to discover the Spotify web player does not work. Clearing cookies/cache and restarting does not work. Making sure that Spotify's plug-in is given special access does not work. I've already tried:In Chrome:...

  • Music Fan
  • I logged into Spotify on Google Chrome v.56 to discover the Spotify web player does not work.   Clearing cookies/cache and restarting does not work. Making sure that Spotify's plug-in is given...
  • lauraelspeth
  • Newbie
  • 34849 Views
  • 152 comments
  • 60 likes
  • Web Player
    Windows
  • Fixed
  • 34849 Views
  • 152 comments
  • 60 votes

Downtime 21st Jan. 2021: Temporary App Failure On Multiple Devices

The app is crashing on multiple devices at the moment. It seems like the app can't find content and other functions are not working properly as well.

  • Moderator
  • Moderator
  • The app is crashing on multiple devices at the moment. It seems like the app can't find content and other functions are not working properly as well. 
  • CarlosE
  • Moderator
  • 1256 Views
  • 3 comments
  • 11 likes
  • Android
    Desktop
    iOS
    Mac
    Mobile
    Web Player
  • Fixed
  • 1256 Views
  • 3 comments
  • 11 votes

Downtime 7th Jan. 2021: Issues with Playback, Login, Connect and Web Player

Hey folks, We're currently experiencing some technical difficulties that could lead to potential issues with playback and using Connect and the web player. Some users may also have issues logging in or being unexpectedly logged out. These are intermi...

  • Spotify Legend
  • Hey folks,   We're currently experiencing some technical difficulties that could lead to potential issues with playback and using Connect and the web player. Some users may also have issue...
  • Katerina
  • Spotify Legend
  • 3013 Views
  • 4 comments
  • 10 likes
  • Web Player
  • Fixed
  • 3013 Views
  • 4 comments
  • 10 votes

Can't find settings for private mode on new web player

Hi! I can't find the settings for Private Session on the new Spotify Web player! Please help!

  • Music Fan
  • Hi!   I can't find the settings for Private Session on the new Spotify Web player! Please help!  
  • x6060x
  • Newbie
  • 18231 Views
  • 19 comments
  • 47 likes
  • Web Player
  • Not An Issue
  • 18231 Views
  • 19 comments
  • 47 votes

[Web Player] Liked button not showing if the song has been liked

Plan Premium (actually it's premium, I deleted the wrong thing ) Country Bosnia and Herzegovina Device PC and OnePlus 3 Operating System Windows and Android My Question or Issue In the actual player where the "heart" is(that shows if the song has bee...

  • Casual Listener
  • Plan Premium (actually it's premium, I deleted the wrong thing 🙂 ) Country Bosnia and Herzegovina Device PC and OnePlus 3 Operating System Windows and Android   My Question ...
  • Peter
  • Spotify Legend
  • 5589 Views
  • 31 comments
  • 8 likes
  • Web Player
  • Fixed
  • 5589 Views
  • 31 comments
  • 8 votes

Discover weekly not updating/repeats of the week before

Hi, I started to notice that my discover weekly playlist started to repeat some songs. Thought that's OK, until this week, when even each song is marked as updated on Monday, but the list is 100% the same as last week. So it is not updated. I tried i...

  • Casual Listener
  • Hi,   I started to notice that my discover weekly playlist started to repeat some songs. Thought that's OK, until this week, when even each song is marked as updated on Monday, but the list ...
  • Jack
  • Roadie
  • 2968 Views
  • 39 comments
  • 26 likes
  • Android
    Desktop
    Linux
    Web Player
  • Fixed
  • 2968 Views
  • 39 comments
  • 26 votes

Managing Ad Preferences

I listen to spotify free when I'm getting ready to go out or when working on computer. Today, I've heard the same ad several times that uses the B* swear word. There have also been times in the past where the ad is sharing a product that I have absol...

  • Casual Listener
  • I listen to spotify free when I'm getting ready to go out or when working on computer. Today, I've heard the same ad several times that uses the B* swear word. There have also been times in the ...
  • caterush
  • Newbie
  • 4767 Views
  • 2 comments
  • 26 likes
  • Web Player
  • Closed
  • 4767 Views
  • 2 comments
  • 26 votes

Cannot use the Web Player from Internet Explorer 11

Lots of people reporting the same problem in the community here: https://community.spotify.com/t5/Desktop-Linux-Windows-Web-Player/Web-Player-not-working-on-IE/td-p/1949734 The issue is that rather than a player interface appearing a page is shown te...

  • Casual Listener
  • Lots of people reporting the same problem in the community here:   https://community.spotify.com/t5/Desktop-Linux-Windows-Web-Player/Web-Player-not-working-on-IE/td-p/1949734   The issu...
  • JuanSebastian
  • Roadie
  • 18181 Views
  • 61 comments
  • 20 likes
  • Web Player
  • Not An Issue
  • 18181 Views
  • 61 comments
  • 20 votes

Can't add songs to collaborative playlists on Spotify Web Player

Can't add songs to collaborative playlists on Spotify Web Player since a recent update - unless I'm missing it somehow. Either way not obvious at all. Can still do it on phone. Seems an incredibly basic thing to overlook in an update.

  • Casual Listener
  • Can't add songs to collaborative playlists on Spotify Web Player since a recent update - unless I'm missing it somehow. Either way not obvious at all. Can still do it on phone. Seems an incredib...
  • Pook-Terror
  • Casual Listener
  • 6181 Views
  • 11 comments
  • 20 likes
  • collaborative playlists
    Web Player
  • Not An Issue
  • 6181 Views
  • 11 comments
  • 20 votes

Removed features: Popular Playlists with Artist in them and Where Is This Artist Popular?

This annoys me to no end, since I used this all the time.Before you could click an artists name, then their "about" and you'd see where they had the most listeners and in what popular playlists they'd be found.And now those are gone. Why?

  • Casual Listener
  • This annoys me to no end, since I used this all the time. Before you could click an artists name, then their "about" and you'd see where they had the most listeners and in what popular playlists the...
  • Hubo
  • Community Legend
  • 2116 Views
  • 13 comments
  • 18 likes
  • Desktop
    Mac
    Web Player
    Windows
  • Not An Issue
  • 2116 Views
  • 13 comments
  • 18 votes

Annoying Trojan Condom Ads

These new Trojan condom ads that have been playing are extremely annoying. I've heard the same one at least ten times today, and while I'm not going to be dramatic and claim the condom commercials are "life destroying" or anything of the sort, they a...

  • Casual Listener
  • These new Trojan condom ads that have been playing are extremely annoying. I've heard the same one at least ten times today, and while I'm not going to be dramatic and claim the condom commercials ar...
  • Misounni
  • Visitor
  • 5213 Views
  • 17 comments
  • 23 likes
  • advertising
    suggestion
    Web Player
  • Not An Issue
  • 5213 Views
  • 17 comments
  • 23 votes