Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Spotify Crashes After Opening on Windows AND iOS

Every time I try to open Spotify on either my iPhone, iPad, or Windows PC it opens, shows the inital screen for 'Browse', then shuts down. Because it is doing it on both platforms it appears that it is on Spotify's end. I understand bugs, but as a Pr...

  • Regular
  • Every time I try to open Spotify on either my iPhone, iPad, or Windows PC it opens, shows the inital screen for 'Browse', then shuts down.  Because it is doing it on both platforms it appears th...
  • sjk2310
  • Newbie
  • 551 Views
  • 19 comments
  • 2 likes
  • Crash
    IOS10
    Windows 7
  • Closed
  • 551 Views
  • 19 comments
  • 2 votes

Shuffle not working properly

Hi, the Spotify shuffle feature on my Android 7.1 phone and on my Windows 7 and Windows 10 laptops has not been acting normally in the last few days. It seems to prioritise one or two artists/albums over everything else. I've attached a photo showing...

  • Casual Listener
  • Hi, the Spotify shuffle feature on my Android 7.1 phone and on my Windows 7 and Windows 10 laptops has not been acting normally in the last few days. It seems to prioritise one or two artists/albums ...
  • Aimee_T
  • Roadie
  • 180 Views
  • 7 comments
  • 1 likes
  • Android 7.1
    Windows 10
    Windows 7
  • Closed
  • 180 Views
  • 7 comments
  • 1 votes

[Desktop Client] Local files -- only showing half

I'm posting this here because this has been ongoing since about April/May. The desktop client only shows about half to 3/4 of my local files. I have about 31k songs, and in order to see them all, I have to toggle the artist button (or song button, or...

  • Regular
  • I'm posting this here because this has been ongoing since about April/May.   The desktop client only shows about half to 3/4 of my local files. I have about 31k songs, and in order to see them...
  • meahtenoha
  • Spotify
  • 470 Views
  • 2 comments
  • 1 likes
  • Desktop
    Desktop Player
    Windows 7
  • Closed
  • 470 Views
  • 2 comments
  • 1 votes

Spotify not opening on Windows 7 despite "fix"

"Cannot find 'API-MS-WIN-CORE-PROCESSTHREADS-L1-1-2.DLL' please, reinstall this application." This issue has not been fixed. The link to the "fix" leads to no where: The topic you are trying to access is not available. Please post a working solution.

  • Casual Listener
  • "Cannot find 'API-MS-WIN-CORE-PROCESSTHREADS-L1-1-2.DLL'  please, reinstall this application."   This issue has not been fixed. The link to the "fix" leads to no where:   The topic...
  • hildabeck
  • Newbie
  • 420 Views
  • 5 comments
  • 0 likes
  • Windows 7
  • Fixed
  • 420 Views
  • 5 comments
  • 0 votes

Spotify Connect not recognizing DENON receiver

I've until recently been able to use Spotify Connect to play music on my Denon AVR-X1100W receiver from my iOS and Windows devices. But starting this week that function has stopped working and my receiver is no longer showing up in the list of availa...

  • Casual Listener
  • I've until recently been able to use Spotify Connect to play music on my Denon AVR-X1100W receiver from my iOS and Windows devices. But starting this week that function has stopped working and my rec...
  • Aimee_T
  • Roadie
  • 124 Views
  • 2 comments
  • 0 likes
  • Desktop
    iOS
    spotify connect
    Windows 7
  • Closed
  • 124 Views
  • 2 comments
  • 0 votes

[Desktop] speaker's icon missing when playing with Sonos

HiWhen you play your playlist on the computer, there is a speaker's icon audio after the name of the playlist and another one before the song currently playing.This is very usefull: by clicking on the album's picture on the bottom left, it usually le...

  • Music Fan
  • Hi When you play your playlist on the computer, there is a speaker's icon audio after the name of the playlist and another one before the song currently playing. This is very usefull: by clicking o...
  • Aimee_T
  • Roadie
  • 811 Views
  • 14 comments
  • 0 likes
  • Desktop Player
    SONOS
    UI
    Windows 7
  • Closed
  • 811 Views
  • 14 comments
  • 0 votes

spotify windows 7 minimize and close issues

I'm having trouble minimizing or closing spotify on windows 7 and resizing. When I try to close (quit ) the program some artefacts from the window remain visible for a few minutes. I don't know what could be causing this as I don't have the issue wit...

  • Casual Listener
  • I'm having trouble minimizing or closing spotify on windows 7 and resizing. When I try to close (quit ) the program some artefacts from the window remain visible for a few minutes. I don't know what ...
  • Melody
  • Community Manager
  • 199 Views
  • 4 comments
  • 0 likes
  • close
    Desktop
    fullscreen
    minimize
    Resize
    window behaviour
    Windows
    Windows 7
  • Closed
  • 199 Views
  • 4 comments
  • 0 votes

Spotufy not playing music after update

After the most recent update on 8/20, I can't play any music. I have a spotify free account and at first, it would only play ads. Then I signed out and signed back in and now everytime I click on a song, it tells me it's not available or just does no...

  • Casual Listener
  • After the most recent update on 8/20, I can't play any music. I have a spotify free account and at first, it would only play ads. Then I signed out and signed back in and now everytime I click on a s...
  • MaryC1
  • Spotify Legend
  • 141 Views
  • 3 comments
  • 0 likes
  • Windows
    Windows 7
  • Closed
  • 141 Views
  • 3 comments
  • 0 votes

Erreur 17 n'à pas pu démarrer

Bonjour j'ai un souci Avec Spotify DEPUIS 4 jours je l'ai desinstallé voiture il ne fonctionnait ainsi et Quand je le reinstalle il m'a rencontré 17 ERREUR Spotify pas de n'à pu demarrer

13697228_1862196794007799_626605489838331800_n.jpg
  • Casual Listener
  •   Bonjour j'ai un souci Avec Spotify DEPUIS 4 jours je l'ai desinstallé voiture il ne fonctionnait ainsi et Quand je le reinstalle il m'a rencontré 17 ERREUR Spotify pas de n'à pu demarrer&...
  • Laura
  • Roadie
  • 322 Views
  • 2 comments
  • 0 likes
  • PC
    Windows 7
  • Closed
  • 322 Views
  • 2 comments
  • 0 votes

Updates disables high quality streaming automatically

Device: Laptop Operating System Version: Windows 7 Profesional Spotify Version: 1.0.28.87.g8f9312a4 Description: Streaming high quality is automatically disabled To reproduce:Step 1. Step 2...Workaround: Additional information: I have noticed this is...

  • Casual Listener
  • Device: Laptop    Operating System Version: Windows 7 Profesional   Spotify Version: 1.0.28.87.g8f9312a4   Description: Streaming high quality is automatically dis...
  • Laura
  • Roadie
  • 343 Views
  • 3 comments
  • 0 likes
  • updates
    Windows 7
  • Closed
  • 343 Views
  • 3 comments
  • 0 votes

Incorrect Album Artwork

Device: Windows PC Operating System Version: Windows 7 Enterprise Spotify Version: 1.0.27.75.gdc223232 Description: Incorrect album artwork on Luck One (International Version) by Raul Malo, the artwork actually displayed is Disney Mania 7. To reprodu...

  • Casual Listener
  • Device: Windows PC   Operating System Version: Windows 7 Enterprise   Spotify Version: 1.0.27.75.gdc223232   Description: Incorrect album artwork on Luck One (International ...
  • JiffyJuice
  • Casual Listener
  • 158 Views
  • 5 comments
  • 0 likes
  • Desktop
    Windows 7
  • Closed
  • 158 Views
  • 5 comments
  • 0 votes

Cannot play tracks from Radio or Your Music

Device: LaptopOperating System Version: Windows 7 64 bitSpotify Version: Web playerDescription: To reproduce:Login to SpotifyOpen Web playerSelect 'Your Music'Select a track in 'Song's or an Album in 'Albums' or an Artist in 'artists' to play...or dr...

  • Casual Listener
  • Device:  Laptop Operating System Version:  Windows 7 64 bit Spotify Version:  Web player Description:   To reproduce: Login to Spotify Open Web player Select 'Your Mus...
  • gnovella16
  • Roadie
  • 255 Views
  • 4 comments
  • 0 likes
  • non responsive
    Web Player
    Windows 7
  • Closed
  • 255 Views
  • 4 comments
  • 0 votes

Family plan playback issues

Device: Operating System Version:Windows Spotify Version:EX: 1.0.15.133 Description: Since adding my husband to my plan thus making us a Family Plan, my computer crashes multiple times a day. This is occuring at work so it is extremely aggrevating. T...

  • Casual Listener
  • Device:   Operating System Version:Windows   Spotify Version:EX: 1.0.15.133   Description: Since adding my husband to my plan thus making us a Family Plan, my computer crashes mu...
  • Dreadlord
  • Community Legend
  • 116 Views
  • 3 comments
  • 0 likes
  • Windows 7
  • Closed
  • 116 Views
  • 3 comments
  • 0 votes

No notifications from followed playlist

Device: WindowsOperating System Version: Windows 7 ProfessionalSpotify Version:1.0.19.106.gb8a7150fDescription: Since last three weeks I haven't got any notifications of the playlists I follow. To reproduce:N/AWorkaround: N/A Additional information:N...

  • Casual Listener
  • Device:  Windows Operating System Version:  Windows 7 Professional Spotify Version: 1.0.19.106.gb8a7150f Description:  Since last three weeks I haven't got any notifications of ...
  • Endrit1
  • Newbie
  • 375 Views
  • 4 comments
  • 0 likes
  • Notifications
    Windows 7
  • Not An Issue
  • 375 Views
  • 4 comments
  • 0 votes

Spotify Connect No Longer Working. iPhone (9.0.2) + Windows 7

Device:iPhone 5c + Windows PC.Operating System Version:iOS: 9.0.2PC: Windows 7 Ultimate x64Spotify Version:iOS App: 4.1.0.941Windows App: 1.0.16.104.g3b776c9e (and previous version)Description:Spotify connect no longer working. Neither the iOS or Win...

  • Casual Listener
  • Device: iPhone 5c + Windows PC. Operating System Version: iOS: 9.0.2 PC: Windows 7 Ultimate x64 Spotify Version: iOS App: 4.1.0.941 Windows App: 1.0.16.104.g3b776c9e (and previous version) De...
  • CrankYcLaY
  • Newbie
  • 1653 Views
  • 15 comments
  • 0 likes
  • ios 9
    spotify connect
    Windows 7
  • Fixed
  • 1653 Views
  • 15 comments
  • 0 votes

Notificans on windows spotify player you download is not working

been having problens since the last couple updates with the player you download for windows not the web player. first the notifications everytime you click on it when it seens to minimize or maximize the player window . it doesnt open and show the ne...

  • Regular
  • been having problens since the last couple updates with the player you download for windows not the web player.  first the notifications everytime you click on it when it seens to  minimize...
  • jean3601
  • Community Legend
  • 199 Views
  • 1 comments
  • 0 likes
  • Windows 7
  • Not An Issue
  • 199 Views
  • 1 comments
  • 0 votes