Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Shuffle Play from Artist Problem: Music definitely not from artist in question starts playing

Often times on my mobile device, using the Spotify free app I go to a composer of soundtracks, most usually Ramin Djawadi and Murray Gold, and tap shuffle pay. Lately, as in the last several months, when I do so after a number of tracks from their va...

  • Casual Listener
  • Often times on my mobile device, using the Spotify free app I go to a composer of soundtracks, most usually Ramin Djawadi and Murray Gold, and tap shuffle pay.  Lately, as in the last several mo...
  • Julian
  • Moderator
  • 70 Views
  • 1 comments
  • 0 likes
  • Android
    Mobile
    Windows Phone
  • Not An Issue
  • 70 Views
  • 1 comments
  • 0 votes

Discover weekly not uploading

Since a few weeks the Discover weekly on my premium account is not being updated. Any help much appreciated!

  • Casual Listener
  • Since a few weeks the Discover weekly on my premium account is not being updated. Any help much appreciated!
  • Leonardo
  • Roadie
  • 100 Views
  • 3 comments
  • 0 likes
  • Windows Phone
  • Closed
  • 100 Views
  • 3 comments
  • 0 votes

Cant find my music

I had my favorite music in my music folder and suddenly I open the app and it tells me that theres no music and if I want to browse. Why is this happening if I pay for a premium account?

  • Casual Listener
  • I had my favorite music in my music folder and suddenly I open the app and it tells me that theres no music and if I want to browse. Why is this happening if I pay for a premium account?
  • MonicaM_Bogota
  • Roadie
  • 92 Views
  • 2 comments
  • 0 likes
  • Mobile
    Windows Phone
  • Closed
  • 92 Views
  • 2 comments
  • 0 votes

Remove From Current Playlist Option

It would be great if from within the current song you had the option (from the 3 dot menu) to remove the current song from the playlist you're currently listening to.Similar to the "Add to Playlist" option, except it would remove it instead.The curre...

  • Casual Listener
  • It would be great if from within the current song you had the option (from the 3 dot menu) to remove the current song from the playlist you're currently listening to. Similar to the "Add to Playli...
  • Hubo
  • Community Legend
  • 66 Views
  • 1 comments
  • 0 likes
  • Android
    iOS
    Mobile
    Windows Phone
  • Not An Issue
  • 66 Views
  • 1 comments
  • 0 votes

[All Platforms][Other] Songtext

Hallo Spotify Team,seit längerem warte ich jetzt schon auf die Songtexte in Spotify. Diese, so wurde mir kurz nach dem Verschwinden der Funktion gesagt, kommen in einigen Wochen wieder. Das ist jetzt schon ein gutes halbes Jahr mindestens her. Kommt ...

  • Casual Listener
  • Hallo Spotify Team, seit längerem warte ich jetzt schon auf die Songtexte in Spotify. Diese, so wurde mir kurz nach dem Verschwinden der Funktion gesagt, kommen in einigen Wochen wieder. Das ist jet...
  • Hubo
  • Community Legend
  • 151 Views
  • 1 comments
  • 0 likes
  • Android
    Desktop
    Hardware Partner
    iOS
    Linux
    Mac
    Mobile
    Web Player
    Windows
    Windows Phone
  • Not An Issue
  • 151 Views
  • 1 comments
  • 0 votes

Gapless Album Clipping Between Tracks

This is a gapless album. During playback, the tracks clip, click and pop when playing one track to another. I have 'gapless playback' selected, and have tried all crossfade options. I am using Distrokid to distribute this album, and it is working fin...

  • Casual Listener
  • This is a gapless album. During playback, the tracks clip, click and pop when playing one track to another. I have 'gapless playback' selected, and have tried all crossfade options. I am using Distro...
  • JakeB_Sharp
  • Casual Listener
  • 364 Views
  • 2 comments
  • 0 likes
  • Android
    Desktop
    Hardware Partner
    Linux
    Mac
    Mobile
    Web Player
    Windows
    Windows Phone
  • Closed
  • 364 Views
  • 2 comments
  • 0 votes

Control from another cellphone (with the same account)

Hello, I have a cellphone with Android and another with Windows Phone, they are both using the same Spotify account and they both play just fine.However, when I start playing a song in one cellphone I can't control what's playing from the other cellp...

  • Casual Listener
  • Hello, I have a cellphone with Android and another with Windows Phone, they are both using the same Spotify account and they both play just fine. However, when I start playing a song in one cellph...
  • leandrokoiti
  • Casual Listener
  • 93 Views
  • 2 comments
  • 0 likes
  • Android
    Mobile
    Web Player
    Windows Phone
  • Not An Issue
  • 93 Views
  • 2 comments
  • 0 votes

Song Progress Indicator on Car Player

When a Windows Phone is connected to a car player via bluetooth, no song progress indicator is displayed on the player although it is visible on the phone. Could this basic feature be added to the Windows Phone app?

  • Music Fan
  • When a Windows Phone is connected to a car player via bluetooth, no song progress indicator is displayed on the player although it is visible on the phone. Could this basic feature be added to the Wi...
  • Maria_B
  • Moderator
  • 1111 Views
  • 15 comments
  • 0 likes
  • Windows Phone
  • Not An Issue
  • 1111 Views
  • 15 comments
  • 0 votes

Combining Accounts

Is there a way to add EXO-M (spotify:artist:57n0GwAnyELOvq620O2tOJ) and EXO-K music (spotify:artist:6wPBIyIIMxoqgux29bGF8I) in EXO (spotify:artist:3cjEqqelV9zb4BYE3qDQ4O) since those 4 albums should belong in their main account?

  • Casual Listener
  • Is there a way to add EXO-M (spotify:artist:57n0GwAnyELOvq620O2tOJ) and EXO-K music (spotify:artist:6wPBIyIIMxoqgux29bGF8I) in EXO (spotify:artist:3cjEqqelV9zb4BYE3qDQ4O) since those 4 albums sh...
  • Mara_F
  • Roadie
  • 640 Views
  • 2 comments
  • 0 likes
  • Android
    Desktop
    Hardware Partner
    iOS
    Linux
    Mac
    Web Player
    Windows
    Windows Phone
  • Not An Issue
  • 640 Views
  • 2 comments
  • 0 votes

Albums and Songs are missing?

Hi,up until the last update everythink was fine, I had saved some albums where I wanted to listen to just some tracks (e.g only Live Recordings). It was possible to save only some tracks and it would still show up in my libary as a full album. I had ...

  • Regular
  • Hi, up until the last update everythink was fine, I had saved some albums where I wanted to listen to just some tracks (e.g only Live Recordings). It was possible to save only some tracks and it wou...
  • Mara_F
  • Roadie
  • 205 Views
  • 5 comments
  • 0 likes
  • Desktop
    Windows
    Windows Phone
  • Closed
  • 205 Views
  • 5 comments
  • 0 votes

Bug with profile pictures on WP

Today I've probably discovered a bug with Spotify on Windows Phone, caused by changing profile picture in Desktop. Let me explain better. If you have Spotify synchronized with Facebook he will automatically update your Spotify's photo to the current ...

  • Music Fan
  • Today I've probably discovered a bug with Spotify on Windows Phone, caused by changing profile picture in Desktop. Let me explain better. If you have Spotify synchronized with Facebook he will automa...
  • Mara_F
  • Roadie
  • 140 Views
  • 4 comments
  • 0 likes
  • Desktop
    Mobile
    Windows Phone
  • Closed
  • 140 Views
  • 4 comments
  • 0 votes

Wrong soundtrack

Album: ConnectedBy RubberBand Same soundtrack in 'SimpleLoveSong' and 'Hello?'Incorrect soundtrack in 'Hello' Plz fix it!!

  • Regular
  •   Album: Connected By RubberBand   Same soundtrack in 'SimpleLoveSong' and 'Hello?' Incorrect soundtrack in 'Hello'   Plz fix it!!
  • MaryC1
  • Spotify Legend
  • 76 Views
  • 1 comments
  • 0 likes
  • Android
    Desktop
    iOS
    Linux
    Mac
    Mobile
    Web Player
    Windows
    Windows Phone
  • Closed
  • 76 Views
  • 1 comments
  • 0 votes

Wrong soundtrack

Wrong soundtrack Album: ConnectedBy RubberBand Same soundtrack in 'SimpleLoveSong' and 'Hello?'Incorrect soundtrack in 'Hello' Plz fix it!!

  • Regular
  • Wrong soundtrack   Album: Connected By RubberBand   Same soundtrack in 'SimpleLoveSong' and 'Hello?' Incorrect soundtrack in 'Hello'   Plz fix it!!
  • Goodman
  • Spotify Legend
  • 108 Views
  • 2 comments
  • 0 likes
  • Android
    Desktop
    Hardware Partner
    iOS
    Linux
    Mac
    Mobile
    Web Player
    Windows
    Windows Phone
  • Closed
  • 108 Views
  • 2 comments
  • 0 votes

Wrong soundtrack

Wrong soundtrack Album: ConnectedBy RubberBand Same soundtrack in 'SimpleLoveSong' and 'Hello?'Incorrect soundtrack in 'Hello' Plz fix it!!

  • Regular
  • Wrong soundtrack   Album: Connected By RubberBand   Same soundtrack in 'SimpleLoveSong' and 'Hello?' Incorrect soundtrack in 'Hello'   Plz fix it!!
  • MaryC1
  • Spotify Legend
  • 62 Views
  • 1 comments
  • 0 likes
  • Android
    Desktop
    Hardware Partner
    iOS
    Linux
    Mac
    Mobile
    Web Player
    Windows Phone
  • Closed
  • 62 Views
  • 1 comments
  • 0 votes

Wrong soundtrack

Album: ConnectedBy RubberBand Same soundtrack in 'SimpleLoveSong' and 'Hello?'Incorrect soundtrack in 'Hello' Plz fix it!!

  • Regular
  • Album: Connected By RubberBand   Same soundtrack in 'SimpleLoveSong' and 'Hello?' Incorrect soundtrack in 'Hello'   Plz fix it!!  
  • MaryC1
  • Spotify Legend
  • 61 Views
  • 1 comments
  • 0 likes
  • Android
    Desktop
    Hardware Partner
    iOS
    Linux
    Mac
    Mobile
    Web Player
    Windows
    Windows Phone
  • Closed
  • 61 Views
  • 1 comments
  • 0 votes

Wrong soundtrack

Album: ConnectedBy RubberBand Same soundtrack in 'SimpleLoveSong' and 'Hello?'Incorrect soundtrack in 'Hello' Plz fix it!!

  • Regular
  • Album: Connected By RubberBand   Same soundtrack in 'SimpleLoveSong' and 'Hello?' Incorrect soundtrack in 'Hello'   Plz fix it!!  
  • MaryC1
  • Spotify Legend
  • 60 Views
  • 1 comments
  • 0 likes
  • Android
    Desktop
    Hardware Partner
    iOS
    Linux
    Mac
    Mobile
    Web Player
    Windows
    Windows Phone
  • Closed
  • 60 Views
  • 1 comments
  • 0 votes

App stops working when the playbutton is pressed (Windows Phone)

About 3-4 months ago my Spotify App on my Windows Lumia 640 stopped working normally.I opened the App to chose a song and tapped on it, but nothing happend.Then i closed the App and tried to open it again thru the Task Manager.After that the screen w...

  • Regular
  • About 3-4 months ago my Spotify App on my Windows Lumia 640 stopped working normally. I opened the App to chose a song and tapped on it, but nothing happend. Then i closed the App and tried to open...
  • ISINUSI
  • Regular
  • 425 Views
  • 9 comments
  • 0 likes
  • Windows Phone
  • Closed
  • 425 Views
  • 9 comments
  • 0 votes

Problem with the album's year view

At Windows 10 Mobile, when I go to some album by the list of saved albums, the year showed is incorrect. When I play some music and use the link Go to the album, the displayed year is ok.

  • Visitor
  • At Windows 10 Mobile, when I go to some album by the list of saved albums, the year showed is incorrect. When I play some music and use the link Go to the album, the displayed year is ok.
  • MaryC1
  • Spotify Legend
  • 202 Views
  • 6 comments
  • 0 likes
  • Windows Phone
  • Closed
  • 202 Views
  • 6 comments
  • 0 votes

Adverticing - Don Diablo driver - Give no sound ands plays forever

When the adverticing for Don Diablo Drivers starts there is no sound, the timer goes really slow. After minutes its saids is has played the 30 seconds but keeps going. This happens on the windows phone app. The only way to 'resolve' the issue is to t...

  • Visitor
  • When the adverticing for Don Diablo Drivers starts there is no sound, the timer goes really slow. After minutes its saids is has played the 30 seconds but keeps going. This happens on the windows pho...
  • Laura
  • Roadie
  • 257 Views
  • 4 comments
  • 0 likes
  • Mobile
    Windows Phone
  • Closed
  • 257 Views
  • 4 comments
  • 0 votes

following

Spotify keeps following bands that I have played without me clicking the follow button

  • Regular
  • Spotify keeps following bands that I have played without me clicking the follow button
  • Laura
  • Roadie
  • 177 Views
  • 3 comments
  • 0 likes
  • Windows Phone
  • Closed
  • 177 Views
  • 3 comments
  • 0 votes