Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Terrible performance after lastest update for Windows Phone!

Spotify has been updated to a much better interface, but the problem is that this new interface made it almost impossible to use. The app takes almost 1 minute to open if connected and 30 seconds in offline mode. And while navigating throught the pla...

  • Music Fan
  • Spotify has been updated to a much better interface, but the problem is that this new interface made it almost impossible to use. The app takes almost 1 minute to open if connected and 30 seconds in ...
  • mo_jur
  • Newbie
  • 22306 Views
  • 51 comments
  • 21 likes
  • Windows Phone
  • Closed
  • 22306 Views
  • 51 comments
  • 21 votes

Epic collection friend

Complimenting my "epic collection" before telling me to remove songs in order to simply bookmark more is a rude and crude workaround for a bug fix/enhancement that has been requested over and over again for over three years. If this is behavior as in...

  • Regular
  • Complimenting my "epic collection" before telling me to remove songs in order to simply bookmark more is a rude and crude workaround for a bug fix/enhancement that has been requested over and ov...
  • SergioDavid
  • Roadie
  • 335 Views
  • 1 comments
  • 10 likes
  • Android
    Desktop
    iOS
    Linux
    Mac
    Mobile
    Web Player
    Windows
    Windows Phone
  • Not An Issue
  • 335 Views
  • 1 comments
  • 10 votes

Increase Your Music Maximum

I've just hit the 10.000 Song limit and have to say this is quite annoying. As someone having grown up with digital music and practically endless hard drive space even the amount of songs on my Laptop is more than that...And yes, I have seen this ans...

  • Casual Listener
  • I've just hit the 10.000 Song limit and have to say this is quite annoying. As someone having grown up with digital music and practically endless hard drive space even the amount of so...
  • gigzalot
  • Casual Listener
  • 285 Views
  • 5 comments
  • 13 likes
  • Android
    Desktop
    Linux
    Mobile
    Web Player
    Windows
    Windows Phone
  • Not An Issue
  • 285 Views
  • 5 comments
  • 13 votes

Clear All "Up Next" Songs

There NEEDS to be a way to remove all songs from the "Up Next" list with the click of a button.Sometimes I want to listen to a playlist after finishing my current "Up Next" list so I had the whole playlist to "Up Next" (big mistake)! The playlist is ...

  • Casual Listener
  • There NEEDS to be a way to remove all songs from the "Up Next" list with the click of a button. Sometimes I want to listen to a playlist after finishing my current "Up Next" list so I had the whol...
  • Julian
  • Moderator
  • 3081 Views
  • 5 comments
  • 3 likes
  • Android
    iOS
    Windows Phone
  • Closed
  • 3081 Views
  • 5 comments
  • 3 votes

when Lirycs songs will be available?

When can be available the lyrics of the songs, this function was really awesome.

  • Casual Listener
  • When can be available the lyrics of the songs, this function was really awesome.
  • Leo
  • Spotify
  • 112 Views
  • 1 comments
  • 2 likes
  • Android
    Hardware Partner
    Web Player
    Windows Phone
  • Not An Issue
  • 112 Views
  • 1 comments
  • 2 votes

windows phone 10 error

my original post was closed, It was not resolved. with the windows phone 10 app (Lumia 950XL) the app will stop playing a song. It will randomly say "loading" than stop working. This happens with wifi and data. Why would you close the original post w...

  • Casual Listener
  • my original post was closed, It was not resolved. with the windows phone 10 app (Lumia 950XL) the app will stop playing a song. It will randomly say "loading" than stop working. This happens with wif...
  • Alfredo
  • Roadie
  • 234 Views
  • 7 comments
  • 1 likes
  • Windows Phone
  • Closed
  • 234 Views
  • 7 comments
  • 1 votes

Universal Windows 10 App

In the closest future Spotify will announce app for Xbox One. Because of Windows 10 S edition you published Spotify app on Windows Store. You could write one app to run on desktop, Xbox One but also phones and tablets. It's great idea because you hav...

  • Music Fan
  • In the closest future Spotify will announce app for Xbox One. Because of Windows 10 S edition you published Spotify app on Windows Store.  You could write one app to run on desktop, Xbox One ...
  • BananaHood
  • Music Fan
  • 209 Views
  • 2 comments
  • 1 likes
  • Desktop
    Mobile
    PC
    Windows
    Windows Phone
    xbox
    Xbox One
  • Not An Issue
  • 209 Views
  • 2 comments
  • 1 votes

Jazz new releases almost never updated under browse/genre

Seriously, this is real. If you like to keep track of jazz new releases apparently Spotify has them, but for some reason its genre-bots don't bother putting them into the proper browse category. I can go to other services and see many new releases ev...

  • Regular
  • Seriously, this is real. If you like to keep track of jazz new releases apparently Spotify has them, but for some reason its genre-bots don't bother putting them into the proper browse category. I ca...
  • user-removed
  • Not applicable
  • 101 Views
  • 2 comments
  • 1 likes
  • Android
    Desktop
    Hardware Partner
    Linux
    Mac
    Mobile
    Web Player
    Windows Phone
  • Not An Issue
  • 101 Views
  • 2 comments
  • 1 votes

Hangul for Korean Artists

There's a few korean artists/groups where Spotify doesn't use the hangul name (its official name) or they separate the music like they do with Exo (there's an account for Exo-M and other for Exo-K but the music there should be on Exo). I would like t...

  • Casual Listener
  • There's a few korean artists/groups where Spotify doesn't use the hangul name (its official name) or they separate the music like they do with Exo (there's an account for Exo-M and other for Exo-K bu...
  • EstefanyA_Bog
  • Roadie
  • 271 Views
  • 2 comments
  • 1 likes
  • Android
    Desktop
    Hardware Partner
    iOS
    Linux
    Mac
    Mobile
    Web Player
    Windows
    Windows Phone
  • Closed
  • 271 Views
  • 2 comments
  • 1 votes

Windows 10 mobile constant reload

Device: windows 10 mobile, including latest update. Operating System Version: version 10 Spotify Version: 5.1.5529, latest update available from the windows store. Description:The windows mobile app keeps reloading.phone with full 3G reception as wel...

  • Music Fan
  • Device: windows 10 mobile, including latest update.   Operating System Version: version 10   Spotify Version:  5.1.5529, latest update available from the windows store.   De...
  • Jason
  • Spotify Legend
  • 476 Views
  • 2 comments
  • 1 likes
  • Windows Phone
  • Closed
  • 476 Views
  • 2 comments
  • 1 votes

[Windows Phone] Spotify not working on Windows phone

Thread:1213131Description:Spotify not working on Nokia (Windows Phone)To reproduce: Play a song Workaround:N/A Additional information:Please comment below with your Device version, your OS and your Spotify app version Thanks

  • Community Legend
  • Thread:1213131 Description: Spotify not working on Nokia  (Windows Phone) To reproduce: Play a song Workaround: N/A Additional information: Please comment below with you...
  • Pete
  • Roadie
  • 813 Views
  • 3 comments
  • 1 likes
  • Mobile
    Windows Phone
  • Closed
  • 813 Views
  • 3 comments
  • 1 votes

Importing Local Files & Syncing to phone

Hi all, I have been trying to import songs from my local files onto the desktop application of Spotify, and then add them to my phone so I can play them from the car. I have had no issues importing them onto Spotify from my local files, however for s...

  • Casual Listener
  • Hi all,   I have been trying to import songs from my local files onto the desktop application of Spotify, and then add them to my phone so I can play them from the car.   I have had no ...
  • ZullyB
  • Roadie
  • 231 Views
  • 4 comments
  • 0 likes
  • Desktop
    Mobile
    Windows Phone
  • Closed
  • 231 Views
  • 4 comments
  • 0 votes

Private session songs included in Spotify recommendations ?

I sleep with my spotify sleep playlist in private mode, but for some reason the genre/songs that is in the playlist started appearing in my daily mix and discover weekly. Why does the data feed for private mode songs still get fed into the data corpu...

  • Casual Listener
  • I sleep with my spotify sleep playlist in private mode, but for some reason the genre/songs that is in the playlist started appearing in my daily mix and discover weekly.   Why does the data f...
  • MonicaM_Bogota
  • Roadie
  • 1159 Views
  • 1 comments
  • 0 likes
  • Android
    Desktop
    Hardware Partner
    iOS
    Linux
    Mac
    Mobile
    Web Player
    Windows
    Windows Phone
  • Not An Issue
  • 1159 Views
  • 1 comments
  • 0 votes

Block or Hide artists because of moral and ethical objections

There should be a way to block artists based on moral objections to them or their work.I.e., I cannot listen to Chris Brown because of his history with domestic violence and find it an ethical dilemma to support him in any way (monetarily by listenin...

  • Casual Listener
  • There should be a way to block artists based on moral objections to them or their work. I.e., I cannot listen to Chris Brown because of his history with domestic violence and find it an ethical dile...
  • Hubo
  • Spotify Star
  • 198 Views
  • 1 comments
  • 0 likes
  • Android
    Desktop
    Hardware Partner
    iOS
    Linux
    Mac
    Mobile
    Web Player
    Windows
    Windows Phone
  • Not An Issue
  • 198 Views
  • 1 comments
  • 0 votes

Slum Village

So somone decided to put the album "Best Kept Secret" on the Slum Village artist page which makes since since it their album even though they released it under the alias J-88. However they also for some reason thought that J-88 was the title as the a...

  • Casual Listener
  • So somone decided to put the album "Best Kept Secret" on the Slum Village artist page which makes since since it their album even though they released it under the alias J-88. However they also for s...
  • Hubo
  • Spotify Star
  • 69 Views
  • 1 comments
  • 0 likes
  • Android
    Desktop
    iOS
    Linux
    Mac
    Mobile
    Web Player
    Windows
    Windows Phone
  • Closed
  • 69 Views
  • 1 comments
  • 0 votes

Slum Village

So somone decided to put the album "Best Kept Secret" on the Slum Village artist page which makes since since it their album even though they released it under the alias J-88. However they also for some reason thought that J-88 was the title as the a...

  • Casual Listener
  • So somone decided to put the album "Best Kept Secret" on the Slum Village artist page which makes since since it their album even though they released it under the alias J-88. However they also for s...
  • jd_styx
  • Casual Listener
  • 92 Views
  • 2 comments
  • 0 likes
  • Android
    Desktop
    iOS
    Linux
    Mac
    Mobile
    Web Player
    Windows
    Windows Phone
  • Closed
  • 92 Views
  • 2 comments
  • 0 votes

Shuffle still Garbage

Almost 4 years after the "shuffle update" and Spotify still can't get Shuffle right. I have a 136 song playlist that I created from scratch. If I use shuffle, there is always a group of songs that get played in that run very early on. I just shared t...

  • Casual Listener
  • Almost 4 years after the "shuffle update" and Spotify still can't get Shuffle right.   I have a 136 song playlist that I created from scratch. If I use shuffle, there is always a group of...
  • Alfredo
  • Roadie
  • 580 Views
  • 1 comments
  • 0 likes
  • Android
    Desktop
    iOS
    Linux
    Mac
    Mobile
    Web Player
    Windows
    Windows Phone
  • Closed
  • 580 Views
  • 1 comments
  • 0 votes

Starting at spotify

I'm releasing my tracks soon and need to know:1- How long does anyone need to listen to my music so I can make some money?2- How many seconds does anyone have to listen to my sound to count as a play?PS: if you dont know the right response please don...

  • Casual Listener
  • I'm releasing my tracks soon and need to know: 1- How long does anyone need to listen to my music so I can make some money? 2- How many seconds does anyone have to listen to my sound...
  • Alfredo
  • Roadie
  • 64 Views
  • 1 comments
  • 0 likes
  • Android
    Desktop
    iOS
    Linux
    Mac
    Mobile
    Web Player
    Windows
    Windows Phone
  • Not An Issue
  • 64 Views
  • 1 comments
  • 0 votes

Spotify stops playing after using different app

So apparently my Spotify app won’t start playing my music after I used a different app where I played Music (or videos). When I open Spotify after I used YouTube for example, it won’t play any songs. I can use the apps and “play” a song, but I don’t ...

  • Casual Listener
  • So apparently my Spotify app won’t start playing my music after I used a different app where I played Music (or videos). When I open Spotify after I used YouTube for example, it won’t play any songs....
  • SergioDavid
  • Roadie
  • 119 Views
  • 6 comments
  • 0 likes
  • iOS
    Mobile
    Windows Phone
  • Closed
  • 119 Views
  • 6 comments
  • 0 votes

Not able to undo a Thumbs Down in Radio, and not able to delete a Radio Station.

I accidently thumbs downed a song on a radio I station I made that I really liked. Is there a way to undo the thumbs down? If not, is there at least a way to delete the station and start over? That radio station is ruined for good to me if I can't un...

  • Casual Listener
  • I accidently thumbs downed a song on a radio I station I made that I really liked. Is there a way to undo the thumbs down? If not, is there at least a way to delete the station and start over? That r...
  • SergioDavid
  • Roadie
  • 55 Views
  • 1 comments
  • 0 likes
  • Android
    Desktop
    Hardware Partner
    iOS
    Linux
    Mac
    Mobile
    Web Player
    Windows
    Windows Phone
  • Closed
  • 55 Views
  • 1 comments
  • 0 votes