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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

organize my music!! cant find a song by title since you cant seem to aphabetize my music.

how do i get my spotify to organize my songs alphabetically? groove did it automatically by genre, name, artist. spotify is far inferior in almost every way, and if it does not improve, i will download all of my groove songs and take my business else...

  • Music Fan
  • how do i get my spotify to organize my songs alphabetically? groove did it automatically by genre, name, artist. spotify is far inferior in almost every way, and if it does not improve, i will downlo...
  • MonicaM_Bogota
  • Roadie
  • 92 Views
  • 1 comments
  • 0 likes
  • Windows Phone
  • Not An Issue
  • 92 Views
  • 1 comments
  • 0 votes

Can't copy a song to my playlist

Why can't I drag a song into a playlist anymore?

  • Casual Listener
  • Why can't I drag a song into a playlist anymore?
  • MaríaCamila
  • Roadie
  • 107 Views
  • 2 comments
  • 0 likes
  • Android
    Desktop
    Mobile
    Windows
    Windows Phone
  • Closed
  • 107 Views
  • 2 comments
  • 0 votes

What about spotify in Lebanon???

Lebanese should get access to spotify on the app store, google play store etc... My idol Sam Smith released a music video on spotify that i can't access due to my current location. This is so mean. I might never see the video because spotify cares so...

  • Visitor
  • Lebanese should get access to spotify on the app store, google play store etc... My idol Sam Smith released a music video on spotify that i can't access due to my current location. This is so mean. I...
  • zq2n_6-lgrbwq
  • Newbie
  • 3537 Views
  • 5 comments
  • 0 likes
  • Android
    Desktop
    Hardware Partner
    iOS
    Linux
    Mac
    Mobile
    Web Player
    Windows
    Windows Phone
  • Not An Issue
  • 3537 Views
  • 5 comments
  • 0 votes

I can't find my Facebook friends on Spotify ?

I have been having the same problem for weeks and Spotify never get back to me with an actual answer to fix the problem and wanted to check if anyone else was having the same issues / knew how to resolve this. Previousily I have been able to find my ...

  • Regular
  • I have been having the same problem for weeks and Spotify never get back to me with an actual answer to fix the problem and wanted to check if anyone else was having the same issues / knew how to res...
  • Hubo
  • Spotify Star
  • 55 Views
  • 1 comments
  • 0 likes
  • Android
    Mac
    Mobile
    Windows
    Windows Phone
  • Closed
  • 55 Views
  • 1 comments
  • 0 votes

Playlists and songs no longer playing (same)

am a premium subscriber playing on my Microsoft Surface. Downloaded Spotify and have been listening to music for the past hour. All of a sudden, nothing will play. When I open a playlist it scrolls through each song and doesn't play anything. When I ...

  • Regular
  •   am a premium subscriber playing on my Microsoft Surface. Downloaded Spotify and have been listening to music for the past hour. All of a sudden, nothing will play. When I open a playlist it sc...
  • Melody
  • Community Manager
  • 145 Views
  • 2 comments
  • 0 likes
  • Windows Phone
  • Closed
  • 145 Views
  • 2 comments
  • 0 votes

Change payment method page not working

Can't change my card # on payment page. Keeps saying " please wait, loading." I've tried on two devices. PayPal side works. Customer service asked for my account email, and then left the conversation.

  • Casual Listener
  • Can't change my card # on payment page. Keeps saying " please wait, loading." I've tried on two devices. PayPal side works. Customer service asked for my account email, and then left the conversation...
  • SergioDavid
  • Roadie
  • 93 Views
  • 1 comments
  • 0 likes
  • iOS
    Mobile
    Windows Phone
  • Closed
  • 93 Views
  • 1 comments
  • 0 votes

Spotify keeps pausing on my iPhone 4S

Hi There. Just recently spotify keeps pausing when playing from my iphone 4s. This is so frutrating i am contenplating cancelling my premium subscription and will do if the problem persists. Can anyone help pls. Cheer Glenn B

  • Casual Listener
  • Hi There. Just recently spotify keeps pausing when playing from my iphone 4s. This is so frutrating i am contenplating cancelling my premium subscription and will do if the problem persists. Can anyo...
  • FabianS_Bogota
  • Roadie
  • 121 Views
  • 2 comments
  • 0 likes
  • Windows Phone
  • Closed
  • 121 Views
  • 2 comments
  • 0 votes

Major Spotify issues that need to be rectify

Im writing here to address a few issues regarding spotify in overall and its premium subscription. Issue 1 -Unable to delete song easily in a playlist, one has to make use of the edit playlist function at the top and slowly scroll down to find the so...

  • Casual Listener
  • Im writing here to address a few issues regarding spotify in overall and its premium subscription.   Issue 1 -Unable to delete song easily in a playlist, one has to make use of the edit playli...
  • Erika
  • Roadie
  • 103 Views
  • 1 comments
  • 0 likes
  • Android
    Desktop
    Hardware Partner
    iOS
    Linux
    Mobile
    Web Player
    Windows
    Windows Phone
  • Not An Issue
  • 103 Views
  • 1 comments
  • 0 votes

why spotify for windows 10 stop working ??

Last weeks my spotify app doesnt work anymore. I tried everything even when i ddsinstalled the app still not working with the app reinstalled. So i think we deserved the same user experience than other plataforms, I use a windows 10 device and i know...

  • Casual Listener
  • Last weeks my spotify app doesnt work anymore. I tried everything even when i ddsinstalled the app still not working with the app reinstalled. So i think we deserved the same user experience than oth...
  • JuanCamilo
  • Roadie
  • 118 Views
  • 2 comments
  • 0 likes
  • windows app
    Windows Phone
    windows10
  • Closed
  • 118 Views
  • 2 comments
  • 0 votes

Friend Feed not Working

Unforutnately the friend feed is not working... anyone else????? 

  • Casual Listener
  • Unforutnately the friend feed is not working... anyone else?????  
  • SergioDavid
  • Roadie
  • 121 Views
  • 5 comments
  • 0 likes
  • Hardware Partner
    Mac
    Windows Phone
  • Closed
  • 121 Views
  • 5 comments
  • 0 votes

Non-repeating shuffle

Add a shuffle mode that does not repeat a song until all songs in a playlist have been played. Like a deck of cards, shuffle them and play the song at the top, then add that song to another list. Then once all songs in the playlist are in that list, ...

  • Casual Listener
  • Add a shuffle mode that does not repeat a song until all songs in a playlist have been played. Like a deck of cards, shuffle them and play the song at the top, then add that song to another list. The...
  • SergioDavid
  • Roadie
  • 96 Views
  • 1 comments
  • 0 likes
  • Android
    Desktop
    iOS
    Linux
    Mac
    Mobile
    Windows
    Windows Phone
  • Fixed
  • 96 Views
  • 1 comments
  • 0 votes

Why do you have to add that obnoxious "Thanks for watching"?

It's really annoying. Play the **bleep** ad. Nothing more. Nothing less. Don't need to waste time with the "Thanks for watching". Get rid of it. It just wastes more time. I don't have a problem with the ads, but you don't need to waste more time.

  • Casual Listener
  • It's really annoying. Play the **bleep** ad. Nothing more. Nothing less. Don't need to waste time with the "Thanks for watching". Get rid of it. It just wastes more time. I don't have a problem with ...
  • Hubo
  • Spotify Star
  • 75 Views
  • 1 comments
  • 0 likes
  • Android
    Desktop
    iOS
    Linus
    Mac
    Mobile
    Windows
    Windows Phone
  • Not An Issue
  • 75 Views
  • 1 comments
  • 0 votes

undo button for accidental deletion of artist/song on daily mix

I accidentally have clicked do not play this artist, on multiple of the daily playlists and there is no way to undo this! I have seen another post on this marked as solved however the solved message is unavaliable and no one seems to have any answer....

  • Casual Listener
  • I accidentally have clicked do not play this artist, on multiple of the daily playlists and there is no way to undo this!   I have seen another post on this marked as solved however the s...
  • Hubo
  • Spotify Star
  • 108 Views
  • 1 comments
  • 0 likes
  • Android
    Desktop
    iOS
    Linux
    Mac
    Mobile
    Web Player
    Windows
    Windows Phone
  • Not An Issue
  • 108 Views
  • 1 comments
  • 0 votes

Top Artists

Why can't my 'Recently Played Artists' be hidden anymore????? HELP

  • Casual Listener
  • Why can't my 'Recently Played Artists' be hidden anymore????? HELP
  • JuanSebastian
  • Roadie
  • 56 Views
  • 2 comments
  • 0 likes
  • Desktop
    Desktop Windows
    Mac
    Windows
    Windows Phone
  • Closed
  • 56 Views
  • 2 comments
  • 0 votes

Two Artists with the Same Name: My Songs are Appearing Under a Different Artist Profile

I recently submitted 4 songs under the name Boxout to spotify which were all accepted and added to the streaming service. However, there was already a band called Boxout on there before, and instead of making a separate artist page for me, it added m...

  • Casual Listener
  • I recently submitted 4 songs under the name Boxout to spotify which were all accepted and added to the streaming service. However, there was already a band called Boxout on there before, and instead ...
  • MattSuda
  • Spotify Star
  • 84 Views
  • 1 comments
  • 0 likes
  • Android
    Desktop
    Hardware Partner
    iOS
    Linux
    Mac
    Mobile
    Web Player
    Windows
    Windows Phone
  • Closed
  • 84 Views
  • 1 comments
  • 0 votes

not able to create a radio station for a specific artist.

i am not able to crate a radio station for an artist.The following error message comes up: "The radio station cannot be started. Please try with something else." What could be the reason for this ? Thanks for your reply ! RegardsAlex

  • Casual Listener
  • i am not able to crate a radio station for an artist. The following error message comes up:   "The radio station cannot be started. Please try with something else."   What could be the...
  • Maria_B
  • Moderator
  • 116 Views
  • 3 comments
  • 0 likes
  • Desktop
    iOS
    Web Player
    Windows
    Windows Phone
  • Not An Issue
  • 116 Views
  • 3 comments
  • 0 votes

Editing Playlist Order On Mobile App

How is this still an issue? I am a premium subscriber and I can't edit my playlist order! I can't on my android app nor on the webplayer. When I downloaded the app to my laptop, it made it run slower so I had to delete it. That was the only place I c...

  • Casual Listener
  • How is this still an issue? I am a premium subscriber and I can't edit my playlist order! I can't on my android app nor on the webplayer. When I downloaded the app to my laptop, it made it run slower...
  • Leonardo
  • Roadie
  • 76 Views
  • 1 comments
  • 0 likes
  • Android
    Mobile
    Windows Phone
  • Not An Issue
  • 76 Views
  • 1 comments
  • 0 votes

Add more genre to my stations

So I have a J. Cole radio station and it's great, straight fire, love it. I've been listening to it for a while now. But there's one thing that frustrates me about it, that's all I can listen to on that radio station is J. Cole and other artist that ...

  • Casual Listener
  • So I have a J. Cole radio station and it's great, straight fire, love it. I've been listening to it for a while now. But there's one thing that frustrates me about it, that's all I can listen to on t...
  • JulianA_Bogota
  • Roadie
  • 48 Views
  • 1 comments
  • 0 likes
  • Android
    Desktop
    iOS
    Mac
    Mobile
    Windows
    Windows Phone
  • Closed
  • 48 Views
  • 1 comments
  • 0 votes

Playlist mysteriously became empty

(I realized I should have posted about this here instead of here) This playlist which I was adding music to for a while became empty. I opened it up and saw the songs there and it became empty right before me. I didn't remove any songs. I'd really li...

  • Casual Listener
  • (I realized I should have posted about this here instead of here)   This playlist which I was adding music to for a while became empty. I opened it up and saw the songs there and it became em...
  • JulianA_Bogota
  • Roadie
  • 133 Views
  • 3 comments
  • 0 likes
  • Android
    Desktop
    iOS
    Linux
    Mac
    Mobile
    Web Player
    Windows
    Windows Phone
  • Closed
  • 133 Views
  • 3 comments
  • 0 votes

Shuffle Play from Artist Problem: Music definitely not from artist in question starts playing

Often times on my mobile device, using the Spotify free app I go to a composer of soundtracks, most usually Ramin Djawadi and Murray Gold, and tap shuffle pay. Lately, as in the last several months, when I do so after a number of tracks from their va...

  • Casual Listener
  • Often times on my mobile device, using the Spotify free app I go to a composer of soundtracks, most usually Ramin Djawadi and Murray Gold, and tap shuffle pay.  Lately, as in the last several mo...
  • Julian
  • Moderator
  • 70 Views
  • 1 comments
  • 0 likes
  • Android
    Mobile
    Windows Phone
  • Not An Issue
  • 70 Views
  • 1 comments
  • 0 votes