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Ongoing Issues

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Forum Posts

Is there anyway to disable Spotify Connect on Xbox One

Hi im having a problem at the minute as a student in a massive shared accomomodation with a shared network that literally allows anyone currently connected to network to connect to my console at anytime they want, in their name and change what im lis...

  • Casual Listener
  • Hi im having a problem at the minute as a student in a massive shared accomomodation with a shared network that literally allows anyone currently connected to network to connect to my console at anyt...
  • Alfredo
  • Roadie
  • 2106 Views
  • 1 comments
  • 3 likes
  • Connect
    Xbox One
  • Case Closed
  • 2106 Views
  • 1 comments
  • 3 votes

Spotify for Xbox without subwoofer-signal

Hi, I’ve recentst switched from Deezer to Spotify primairely because of the Spotify-app on Xbox One. But there’s a problem with the app: it doesn’t put out any form of Subwoofer-signal and I’m left with a thin sound without much bass. The audio-setti...

  • Regular
  • Hi,   I’ve recentst switched from Deezer to Spotify primairely because of the Spotify-app on Xbox One. But there’s a problem with the app: it doesn’t put out any form of Subwoofer-signal and I...
  • Erika
  • Roadie
  • 641 Views
  • 2 comments
  • 1 likes
  • Sound Quality
    subwoofer
    Xbox One
  • Case Closed
  • 641 Views
  • 2 comments
  • 1 votes

Universal Windows 10 App

In the closest future Spotify will announce app for Xbox One. Because of Windows 10 S edition you published Spotify app on Windows Store. You could write one app to run on desktop, Xbox One but also phones and tablets. It's great idea because you hav...

  • Music Fan
  • In the closest future Spotify will announce app for Xbox One. Because of Windows 10 S edition you published Spotify app on Windows Store.  You could write one app to run on desktop, Xbox One ...
  • BananaHood
  • Music Fan
  • 312 Views
  • 2 comments
  • 1 likes
  • Desktop
    Mobile
    PC
    Windows
    Windows Phone
    xbox
    Xbox One
  • Not An Issue
  • 312 Views
  • 2 comments
  • 1 votes

Spotify Xbox One few bugs...

1. After submitting a search, if you return to the search field you cannot move the cursor. RB button is indicated to move the cursor right however this closes the field.2. Volume control on mobile app does not impact volume on xbox app3. Search for ...

  • Casual Listener
  • 1. After submitting a search, if you return to the search field you cannot move the cursor. RB button is indicated to move the cursor right however this closes the field. 2. Volume control on mobi...
  • 12918066
  • Newbie
  • 1226 Views
  • 5 comments
  • 1 likes
  • Xbox One
  • Case Closed
  • 1226 Views
  • 5 comments
  • 1 votes

Xbox One - Now playing song is overlayed with an old one

When I started the Xbox app for the first time I started playing a playlist on the main screen, then went to browse my genre. Once I played a new playlist, the old song was still on the overlay. See attached picture (sorry for the phone pic vs screen...

  • Casual Listener
  • When I started the Xbox app for the first time I started playing a playlist on the main screen, then went to browse my genre. Once I played a new playlist, the old song was still on the overlay. See ...
  • Leo
  • Spotify
  • 237 Views
  • 3 comments
  • 1 likes
  • Xbox One
  • Case Closed
  • 237 Views
  • 3 comments
  • 1 votes

Spotify Xbox One app not working

hey there, I cant seem to actually get on the app.. it says i need to own it and i do own it and have tried everything to fix it but nothing has worked..i contacted support and they linked me here so can anyone help?

  • Casual Listener
  • hey there, I cant seem to actually get on the app.. it says i need to own it and i do own it and have tried everything to fix it but nothing has worked..i contacted support and they linked me here so...
  • Leo
  • Spotify
  • 2023 Views
  • 4 comments
  • 1 likes
  • Xbox One
  • Case Closed
  • 2023 Views
  • 4 comments
  • 1 votes

Endless load screen on Xbox one app for days

Spotify app will not load on Xbox one. Have reinstalled a few times with no luck. This has been ongoing for a few days

  • Casual Listener
  • Spotify app will not load on Xbox one. Have reinstalled a few times with no luck. This has been ongoing for a few days
  • Alfredo
  • Roadie
  • 192 Views
  • 2 comments
  • 0 likes
  • Xbox One
  • Case Closed
  • 192 Views
  • 2 comments
  • 0 votes

volume when connected to xbox one

Hello When a smarthpone is connected to a xbox one it is not possible to change the volume through the spotify app on the phone.Hope this will get added in the future. With kind regardsThomas

  • Casual Listener
  • Hello   When a smarthpone is connected to a xbox one it is not possible to change the volume through the spotify app on the phone. Hope this will get added in the future.   With k...
  • SergioDavid
  • Roadie
  • 529 Views
  • 1 comments
  • 0 likes
  • Phone support
    Xbox One
  • Not An Issue
  • 529 Views
  • 1 comments
  • 0 votes

Spotify - Xbox One - Smartphone cant play songs on repeat.

On the Xbox One version of Spotify, you can control which songs play, but you cannot put them on repeat from your phone. On the Xbox guide snap you can change volume, skip, and reverse songs but you cannot place them on repeat from here either. It's ...

  • Casual Listener
  • On the Xbox One version of Spotify, you can control which songs play, but you cannot put them on repeat from your phone. On the Xbox guide snap you can change volume, skip, and reverse songs but you ...
  • Alfredo
  • Roadie
  • 472 Views
  • 4 comments
  • 0 likes
  • xbox
    Xbox One
    xbox one app
  • Case Closed
  • 472 Views
  • 4 comments
  • 0 votes

Merge Groove Music to Spotify on Xbox

I'm opening a new thread because I can't respond with a follow-up question to my original post and I can't reply to the email that I received of the response."Re: Merging Xbox Groove Music with Spotify - Status changed to: Not an issueHey @ElGimpiabl...

  • Casual Listener
  • I'm opening a new thread because I can't respond with a follow-up question to my original post and I can't reply to the email that I received of the response. "Re: Merging Xbox Groove Music with S...
  • Alfredo
  • Roadie
  • 1343 Views
  • 25 comments
  • 0 likes
  • Groove Music
    Spotify
    Xbox One
  • Case Closed
  • 1343 Views
  • 25 comments
  • 0 votes

Songs On Xbox One Spotify App Play Two Times At Once

I've noticed that whenever i play a song from the Spotify app on my xbox one it seems to play the same song in double. Tried to reinstall and hard reset but this didn't fix the issue

  • Casual Listener
  • I've noticed that whenever i play a song from the Spotify app on my xbox one it seems to play the same song in double.   Tried to reinstall and hard reset but this didn't fix the issue
  • Alfredo
  • Roadie
  • 2457 Views
  • 9 comments
  • 0 likes
  • Windows
    Xbox One
  • Fixed
  • 2457 Views
  • 9 comments
  • 0 votes

Xbox one Groove music album migration not working?

I moved my groove music over to spotify on the Xbox one. My saved playlists successfully moved to spotify but not my saved albums. Can anyone provide any assistance?

  • Casual Listener
  • I moved my groove music over to spotify on the Xbox one. My saved playlists successfully moved to spotify but not my saved albums. Can anyone provide any assistance?
  • Leo
  • Spotify
  • 239 Views
  • 2 comments
  • 0 likes
  • Groove Music
    Xbox One
  • Case Closed
  • 239 Views
  • 2 comments
  • 0 votes

Xbox One - Now playing song is overlayed with an old one TAKE TWO

This one was reported previously by user: RichardFermIt was closed without resolution. I am experiencing the same exact issue. Now playing song is garbled by previous ones as they do not go away. Picture is attached.

  • Casual Listener
  • This one was reported previously by user: RichardFerm It was closed without resolution. I am experiencing the same exact issue. Now playing song is garbled by previous ones as they do not go aw...
  • JuanSebastian
  • Roadie
  • 350 Views
  • 3 comments
  • 0 likes
  • Xbox One
    xbox one app
  • Case Closed
  • 350 Views
  • 3 comments
  • 0 votes

Mangled text on xbox app

The text on the xbox app often gets mangled and the text gets unreadable.See the bottom left of the picture

  • Casual Listener
  • The text on the xbox app often gets mangled and the text gets unreadable. See the bottom left of the picture  
  • Alfredo
  • Roadie
  • 307 Views
  • 2 comments
  • 0 likes
  • bug
    Xbox One
    xbox one app
  • Case Closed
  • 307 Views
  • 2 comments
  • 0 votes