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Ongoing Issues

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Forum Posts

Discover Weekly is empty

We're receiving reports from users that their Discover Weekly playlist is empty. This is happening across devices (Android, iOS, MacOS, Windows), as well as in the Web Player.

  • Moderator
  • Moderator
  • We're receiving reports from users that their Discover Weekly playlist is empty. This is happening across devices (Android, iOS, MacOS, Windows), as well as in the Web Player. 
  • Ivelina
  • Moderator
  • 486 Views
  • 27 comments
  • 5 likes
  • Android
    Desktop (Mac)
    Desktop (Windows)
    iOS
    Your Library
  • Fixed
  • 486 Views
  • 27 comments
  • 5 votes

Audiobook chapters playing in disorder

Hey folks! We received reports that the chapters of some Audiobooks are playing in disorder.This is being looked into.

  • Moderator
  • Moderator
  • Hey folks!   We received reports that the chapters of some Audiobooks are playing in disorder. This is being looked into.
  • NovaMoon
  • Newbie
  • 6350 Views
  • 80 comments
  • 52 likes
  • Other
    Your Library
  • Under investigation
  • 6350 Views
  • 80 comments
  • 52 votes

Can't Play Downloaded Songs When Offline

We're getting reports that downloaded songs are not playing when the app is not connected to the internet. The offline songs are grayed out but shows that they are downloaded. When connected back to the internet, same songs can be played without issu...

  • Moderator
  • Moderator
  • We're getting reports that downloaded songs are not playing when the app is not connected to the internet. The offline songs are grayed out but shows that they are downloaded. When connected back to ...
  • Ivelina
  • Moderator
  • 167877 Views
  • 618 comments
  • 1857 likes
  • Premium
    Your Library
  • Fixed
  • 167877 Views
  • 618 comments
  • 1857 votes

Spotify keeps playing hidden songs

Since there is no option to delete a song from an album, I hide them and actually I missed that feature from apple music. So there is a lot of hidden songs in my album catalogue and now they just suddenly start to play. Updates and new device didn’t ...

  • Casual Listener
  • Since there is no option to delete a song from an album, I hide them and actually I missed that feature from apple music. So there is a lot of hidden songs in my album catalogue and now they just sud...
  • Conceived_in_87
  • Visitor
  • 15003 Views
  • 110 comments
  • 168 likes
  • Your Library
  • Under investigation
  • 15003 Views
  • 110 comments
  • 168 votes

Devices are not syncing

Multiple users report that playback throughout their devices is not syncing. Apparently, this makes it possible to play different content from the same Spotify account simultaneously on different devices, but users can't control what they're listenin...

  • Moderator
  • Moderator
  • Multiple users report that playback throughout their devices is not syncing. Apparently, this makes it possible to play different content from the same Spotify account simultaneously on different dev...
  • Ivelina
  • Moderator
  • 1941 Views
  • 33 comments
  • 19 likes
  • Other
    Your Library
  • Fixed
  • 1941 Views
  • 33 comments
  • 19 votes

[iOS] Playlists not showing playlist creators after latest update

Hey folks! We noticed that playlists are not showing playlist creators after the latest update on iOS.This is being looked into  

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  • Moderator
  • Moderator
  • Hey folks!   We noticed that playlists are not showing playlist creators after the latest update on iOS. This is being looked into 🙂    
  • Yordan
  • Moderator
  • 5937 Views
  • 15 comments
  • 61 likes
  • iOS
    Your Library
  • Fixed
  • 5937 Views
  • 15 comments
  • 61 votes

Collaborative playlist option link not working

Hey folks! We're receiving reports that collaborators are unable to add songs to collaborative playlists. The invite link works but only redirects to viewing the playlist. Adding tracks doesn't work.

  • Moderator
  • Moderator
  • Hey folks!   We're receiving reports that collaborators are unable to add songs to collaborative playlists. The invite link works but only redirects to viewing the playlist. Adding trac...
  • Yordan
  • Moderator
  • 9629 Views
  • 32 comments
  • 25 likes
  • Your Library
  • Fixed
  • 9629 Views
  • 32 comments
  • 25 votes

Liking songs doesn't sync between the mobile and the desktop app

We've received reports that when liking song from the mobile app, it won't appear in the Liked Songs on the desktop app and vice versa (liking a song from the desktop app doesn't add it to the liked songs on the mobile app). This is being investigate...

  • Moderator
  • Moderator
  • We've received reports that when liking song from the mobile app, it won't appear in the Liked Songs on the desktop app and vice versa (liking a song from the desktop app doesn't add it to the l...
  • LSTARR
  • Newbie
  • 21308 Views
  • 113 comments
  • 307 likes
  • Your Library
  • Fixed
  • 21308 Views
  • 113 comments
  • 307 votes

PS4 Quick Menu shows Playlists instead of a list Liked Songs

Upon opening the PS4 quick menu, it doesn't display the Liked songs list. It only shows the playlists in the library.

  • Moderator
  • Moderator
  • Upon opening the PS4 quick menu, it doesn't display the Liked songs list. It only shows the playlists in the library.
  • sonicthegamer23
  • Newbie
  • 3036 Views
  • 25 comments
  • 22 likes
  • Your Library
  • Not Right Now
  • 3036 Views
  • 25 comments
  • 22 votes

Mobile app isn't showing album covers in Your Library

Hey folks, We are receiving reports from multiple users saying that their mobile app isn't showing album covers in Your Library. This is being investigated. If you're experiencing this issue, make sure to add your +Vote to this thread.

  • Moderator
  • Moderator
  • Hey folks,   We are receiving reports from multiple users saying that their mobile app isn't showing album covers in Your Library. This is being investigated. If you're experiencing this i...
  • demarteg
  • Visitor
  • 31341 Views
  • 78 comments
  • 155 likes
  • Your Library
  • Fixed
  • 31341 Views
  • 78 comments
  • 155 votes

Cannot move playlists within folders and/or the folders themselves via drag-and-drop.

We've received reports across multiple threads that rearranging playlists within folders and/or the folders themselves via dragging and dropping does not work as expected on the Desktop app. In most cases, nothing happens when trying to rearrange the...

  • Moderator
  • Moderator
  • We've received reports across multiple threads that rearranging playlists within folders and/or the folders themselves via dragging and dropping does not work as expected on the Desktop app. In ...
  • Joan
  • Moderator
  • 1552 Views
  • 22 comments
  • 13 likes
  • Desktop
    Your Library
  • Fixed
  • 1552 Views
  • 22 comments
  • 13 votes

Podcast episodes in Queue not playing automatically

Hey everyone, We're receiving reports about podcast episodes not playing automatically one after the other in Your Episodes, playlists, Queue and the show itself. If there are 2 episodes queued one after the other, the second one gets skipped. If the...

  • Moderator
  • Moderator
  • Hey everyone,   We're receiving reports about podcast episodes not playing automatically one after the other in Your Episodes, playlists, Queue and the show itself. If there are 2 episodes q...
  • kalambe
  • Newbie
  • 13271 Views
  • 155 comments
  • 84 likes
  • Your Library
  • Fixed
  • 13271 Views
  • 155 comments
  • 84 votes

Downtime September 8th, 2023: Home page not loading/updating

Hey everyone, We're experiencing some issues with the Home page not loading/updating on multiple devices and platforms.

  • Moderator
  • Moderator
  • Hey everyone,   We're experiencing some issues with the Home page not loading/updating on multiple devices and platforms.
  • aplefriter
  • Casual Listener
  • 3195 Views
  • 5 comments
  • 9 likes
  • Your Library
  • Fixed
  • 3195 Views
  • 5 comments
  • 9 votes