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Ongoing Issues

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Forum Posts

Shuffle play pauses music

PlanPremiumOperating SystemAndroid 7.0 My Question or IssueWhen I press the shuffle play button it pauses my music when it used to shuffle songs again. Is it supposed to do this? And if so, is there a way to make it do what it did before?

  • Regular
  • Plan Premium Operating System Android 7.0   My Question or Issue When I press the shuffle play button it pauses my music when it used to shuffle songs again. Is it supposed to do this? And...
  • SvenBaijards
  • Visitor
  • 10886 Views
  • 32 comments
  • 81 likes
  • Fixed
  • 10886 Views
  • 32 comments
  • 81 votes

Difficulties with payments and purchases in Nigeria

Hey folks, We're receiving reports that some of our users in Nigeria are experiencing difficulties with their payments.

  • Spotify Legend
  • Hey folks,   We're receiving reports that some of our users in Nigeria are experiencing difficulties with their payments.
  • Eni
  • Moderator
  • 34396 Views
  • 90 comments
  • 148 likes
  • Subscriptions
  • Fixed
  • 34396 Views
  • 90 comments
  • 148 votes

[Desktop] Local Files appearing in Liked Songs

For some reason, a few of my local files have popped up in my liked songs and I can't get rid of them.

  • Casual Listener
  • For some reason, a few of my local files have popped up in my liked songs and I can't get rid of them. 
  • endonio
  • Newbie
  • 24207 Views
  • 90 comments
  • 103 likes
  • Desktop
  • Fixed
  • 24207 Views
  • 90 comments
  • 103 votes

Music cuts out briefly on Echo devices

We've received reports that the music occasionally cuts out when listening to Spotify on Amazon Echo devices. This occurs both when controlling the music directly in the app and with voice commands.

  • Moderator
  • Moderator
  • We've received reports that the music occasionally cuts out when listening to Spotify on Amazon Echo devices. This occurs both when controlling the music directly in the app and with voice comma...
  • Novy
  • Moderator
  • 47087 Views
  • 280 comments
  • 408 likes
  • Mobile
  • Fixed
  • 47087 Views
  • 280 comments
  • 408 votes

Lyrics feature missing on the desktop app and the web player.

Hey there, We've received reports of users unable to find the button to activate the Lyrics feature on the web player and the desktop app. If you experience this issue, let us know by voting on this thread. This helps us out a lot. Thanks!

  • Spotify Legend
  • Hey there,   We've received reports of users unable to find the button to activate the Lyrics feature on the web player and the desktop app.   If you experience this issue, let us k...
  • Yordan
  • Moderator
  • 31572 Views
  • 41 comments
  • 57 likes
  • Desktop
  • Fixed
  • 31572 Views
  • 41 comments
  • 57 votes

LG TV App Skipping all songs

I am using Spotify Premium on my 2016 Macbook, IPhone 7, and an LG 43UM7600PLB from 2020. This all worked fine until 3 days ago when the app on the LG TV stopped working. Problem: On the LG TV app Spotify skips songs after 1 second and jumps to the n...

  • Casual Listener
  • I am using Spotify Premium on my 2016 Macbook, IPhone 7, and an LG 43UM7600PLB from 2020. This all worked fine until 3 days ago when the app on the LG TV stopped working.   Problem: On ...
  • Novy
  • Moderator
  • 15644 Views
  • 53 comments
  • 63 likes
  • Other
  • Case Closed
  • 15644 Views
  • 53 comments
  • 63 votes

Playback bar stutters on the desktop app.

Hey there, We've received reports about the playback bar stuttering or freezing during playback on the desktop app.

  • Spotify Legend
  • Hey there,   We've received reports about the playback bar stuttering or freezing during playback on the desktop app.
  • Novy
  • Moderator
  • 11129 Views
  • 64 comments
  • 66 likes
  • Desktop (Windows)
  • Fixed
  • 11129 Views
  • 64 comments
  • 66 votes

Google Clock won't play any playlist from Spotify; Error: (message: failed to switch to local device

PlanPremiumCountryUnited SatesDeviceMotorola Droid Turbo 2Operating SystemAndroid 7.0 My Question or IssueThe issue started this morning. Spotify was in sync with Google Clock (used as my alarm clock every morning). This morning, the alarm clock gave...

  • Casual Listener
  • Plan Premium Country United Sates Device Motorola Droid Turbo 2 Operating System Android 7.0   My Question or Issue The issue started this morning. Spotify was in sync with Google Cloc...
  • Erikad
  • Newbie
  • 43062 Views
  • 168 comments
  • 525 likes
  • Ongoing Issues
  • Fixed
  • 43062 Views
  • 168 comments
  • 525 votes

Download Audio Quality on iOS does not list any options.

We are receiving reports that the download audio quality options are missing for iOS users.

  • Spotify Legend
  • We are receiving reports that the download audio quality options are missing for iOS users.
  • Vasil
  • Moderator
  • 11726 Views
  • 88 comments
  • 67 likes
  • iOS
  • Fixed
  • 11726 Views
  • 88 comments
  • 67 votes

No internet connection/ app shows offline despite on WiFi or data

Hi. For the past few days, I've been completely unable to use spotify on mobile data. I have the allowance to do so but all the tracks are grayed out and I get a "no internet connection" error at the bottom. It works perfectly fine on WiFi. I have tr...

  • Casual Listener
  •   Hi. For the past few days, I've been completely unable to use spotify on mobile data. I have the allowance to do so but all the tracks are grayed out and I get a "no internet connection" err...
  • Nikola
  • Moderator
  • 164018 Views
  • 222 comments
  • 373 likes
  • Mobile
  • Case Closed
  • 164018 Views
  • 222 comments
  • 373 votes

Spotify app not loading on Android devices

We're receiving reports from Android users who say that when launched, the app gets stuck on the Spotify logo, refusing to load any further. This is being investigated.

  • Moderator
  • Moderator
  • We're receiving reports from Android users who say that when launched, the app gets stuck on the Spotify logo, refusing to load any further. This is being investigated.
  • OscarDC
  • Moderator
  • 70644 Views
  • 407 comments
  • 660 likes
  • Android
  • Fixed
  • 70644 Views
  • 407 comments
  • 660 votes

Lyrics Sharing Not Working

Hey everyone, We’re receiving reports that the Lyrics Sharing feature is not working. Before you keep on reading, note that this issue is different than not seeing Lyrics at all.

  • Spotify Legend
  • Hey everyone,   We’re receiving reports that the Lyrics Sharing feature is not working. Before you keep on reading, note that this issue is different than not seeing&nbsp...
  • user-removed
  • Not applicable
  • 38954 Views
  • 100 comments
  • 207 likes
  • Android
    Desktop (Mac)
    Desktop (Windows)
    iOS
    Mobile
  • Case Closed
  • 38954 Views
  • 100 comments
  • 207 votes

Connecting to the Nuvo audio system not working

Hey folks! We've been receiving reports that Spotify has been failing to connect to Nuvo audio systems during the last few days, following one of the latest updates. We've merged several threads here in order to keep everyone in the loop. We'd apprec...

  • Moderator
  • Moderator
  • Hey folks!   We've been receiving reports that Spotify has been failing to connect to Nuvo audio systems during the last few days, following one of the latest updates.   We've merge...
  • Yordan
  • Moderator
  • 28258 Views
  • 125 comments
  • 124 likes
  • Other
  • Fixed
  • 28258 Views
  • 125 comments
  • 124 votes

[Desktop] Recently Played disappeared after last update on Windows 10

Plan Premium Device PC Operating System Windows 10 My Question or Issue Dear Spotify Team,After automatic update of Desktop version of Spotify, the "Recently Played" subsection has disappeared from Home section.Before update the Home section used to ...

  • Casual Listener
  • Plan Premium Device PC Operating System Windows 10   My Question or Issue Dear Spotify Team, After automatic update of Desktop version of Spotify, the "Recently Played" subsecti...
  • MChevalier13
  • Newbie
  • 28036 Views
  • 140 comments
  • 206 likes
  • Desktop
    Windows
  • Fixed
  • 28036 Views
  • 140 comments
  • 206 votes

Spotify crashing when switching output device

PlanPremiumCountry DK Operating SystemWindows 7 My Question or IssueWhen I change the default output device in the Windows sound manager, Spotify crashes every time. With crashes, I mean it continues playing the last second or so of sound on repeat o...

  • Casual Listener
  • Plan Premium Country  DK   Operating System Windows 7   My Question or Issue When I change the default output device in the Windows sound manager, Spotify crashes every time.&...
  • caxapexac
  • Newbie
  • 13238 Views
  • 70 comments
  • 197 likes
  • Fixed
  • 13238 Views
  • 70 comments
  • 197 votes

App Crashing on Android (SOLVED)

PlanPremiumCountryThe NetherlandsDevice(OnePlus 6 / Samsung Galaxy S6 Edge)Operating System(Android Pie / Android Nougat) My Question or Issue Hello my friends, I have been having issues with the Spotify app on my Android devices since the last updat...

  • Casual Listener
  • Plan Premium Country The Netherlands Device (OnePlus 6 / Samsung Galaxy S6 Edge) Operating System (Android Pie / Android Nougat)   My Question or Issue   Hello my friends, &nbsp...
  • natashaemy
  • Newbie
  • 42910 Views
  • 336 comments
  • 214 likes
  • Android
    crashing
    Issues
  • Fixed
  • 42910 Views
  • 336 comments
  • 214 votes

[All Platforms] Music keeps un-downloading

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am soon unsubscribing to this app. I’m paying money for the premium and my songs keep un-downloading. This has happene...

  • Casual Listener
  •   (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I am soon unsubscribing to this ...
  • apollo79
  • Newbie
  • 106494 Views
  • 193 comments
  • 457 likes
  • Android
    Desktop
    iOS
  • Won't Fix
  • 106494 Views
  • 193 comments
  • 457 votes

[iOS] Cover art + track title is "stuck" on the first track played on BMW head unit

Track titles and cover art is not displayed correctly on BMW (2015) when playing through Bluetooth or the USB interface in the center console. Symptom: Music plays and it is possible to switch tracks, but the cover art and track title is "stuck" on t...

  • Casual Listener
  • Track titles and cover art is not displayed correctly on BMW (2015) when playing through Bluetooth or the USB interface in the center console.   Symptom: Music plays and it is possible to sw...
  • cjantz88-us
  • Newbie
  • 25974 Views
  • 86 comments
  • 56 likes
  • bluetooth
    BMW
    Cover Art
    stuck
    track title
    usb
  • Won't Fix
  • 25974 Views
  • 86 comments
  • 56 votes

[iOS] Equalizer presets missing

We've received reports from iOS users that the equalizer presets have disappeared. This is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports from iOS users that the equalizer presets have disappeared. This is currently being investigated.
  • tendeir0
  • Newbie
  • 21859 Views
  • 90 comments
  • 73 likes
  • iOS
  • Fixed
  • 21859 Views
  • 90 comments
  • 73 votes

[Solved] Can't play song from specific artist

My account just can't play any song from Arctic Monkeys right now, be it on Win10 Desktop or Android. My friend just played it right now by my side. Any other songs play just fine for me. Edit: Solved without following the steps said. If you experien...

  • Casual Listener
  • My account just can't play any song from Arctic Monkeys right now, be it on Win10 Desktop or Android. My friend just played it right now by my side. Any other songs play just fine for me. &nbsp...
  • icecsandwiches
  • Newbie
  • 860 Views
  • 7 comments
  • 3 likes
  • Android
    Desktop
    Mobile
    Windows
  • Case Closed
  • 860 Views
  • 7 comments
  • 3 votes