Ongoing Issues

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Forum Posts

what is my ref and account number for my premium Spotify DETAILS, as I PREFER MY BANK TO PAY MY

To Spotify ://COMUNITY. Spotify. Com I want my credit union to pay my monthly spotify account BUT NEED FROM SPOTIFY MY DETAILS SUCH AS MY REF NUMBER AND MY SPOTIFY ACCOUNT NUMBER

  • Regular
  • To Spotify ://COMUNITY. Spotify. Com I want my credit union to pay my monthly spotify account BUT NEED FROM SPOTIFY MY DETAILS SUCH AS MY REF NUMBER AND MY SPOTIFY ACCOUNT NUMBER
  • Alejandar
  • Spotify
  • 229 Views
  • 3 comments
  • 1 likes
  • Closed
  • 229 Views
  • 3 comments
  • 1 votes

[Windows 10][Spotify App] Touchpad Scrolling Change from Fast to Slow

I came to use the Spotify app this morning (15/08/2016) , and found that the scroll effect (For TOUCH scrolling!; the mousewheel is just fine) has changed... to as slow as molasses. (Note: the scroll effect has not changed for any other application.)...

  • Casual Listener
  • I came to use the Spotify app this morning (15/08/2016) , and found that the scroll effect (For TOUCH scrolling!; the mousewheel is just fine) has changed... to as slow as molasses. (Note: ...
  • MaryC1
  • Spotify Legend
  • 847 Views
  • 8 comments
  • 1 likes
  • Desktop
  • Closed
  • 847 Views
  • 8 comments
  • 1 votes

Press play and it immediately pauses

Every Time I press play on a song it pauses immediately

  • Casual Listener
  • Every Time I press play on a song it pauses immediately
  • MaryC1
  • Spotify Legend
  • 247 Views
  • 7 comments
  • 1 likes
  • Closed
  • 247 Views
  • 7 comments
  • 1 votes

Can't save songs - Family Plan limit?

Hey Spotify, I can't add any more songs to my library. I discovered that the limit is 9999 on 3 different devices and I'm pretty sure I don't have 3333 saved on my desktop. I am on a Family Plan, so I was wondering if it's possible that you add all t...

  • Regular
  • Hey Spotify,   I can't add any more songs to my library. I discovered that the limit is 9999 on 3 different devices and I'm pretty sure I don't have 3333 saved on my desktop. I am on a Family ...
  • Mara_F
  • Roadie
  • 320 Views
  • 6 comments
  • 1 likes
  • Desktop
  • Closed
  • 320 Views
  • 6 comments
  • 1 votes

NORWEGIAN SCAM AD?

Watch this https://www.youtube.com/watch?v=si08QRjCIy4&feature=youtu.be It's a guy talking for over 10 minutes in Norwegian on how you can become a "millionare" on his website (there is also supposed to be a video on the ad with a link to the website...

  • Casual Listener
  • Watch this https://www.youtube.com/watch?v=si08QRjCIy4&feature=youtu.be   It's a guy talking for over 10 minutes in Norwegian on how you can become a "millionare" on his website (there is ...
  • Mara_F
  • Roadie
  • 319 Views
  • 4 comments
  • 1 likes
  • Closed
  • 319 Views
  • 4 comments
  • 1 votes

Monthly Listeners grew yesterday on my artist's account with 146, but listens stayed stagnant

The monthly listeners for my artist Ben Heights grew yesterday with 146, but the number of listens stayed stagnant. Even today the number of listens stayed the exact same. Even though we have confirmation that several people have been playing the son...

  • Casual Listener
  • The monthly listeners for my artist Ben Heights grew yesterday with 146, but the number of listens stayed stagnant. Even today the number of listens stayed the exact same. Even though we have confirm...
  • MaryC1
  • Spotify Legend
  • 113 Views
  • 4 comments
  • 1 likes
  • Desktop
  • Closed
  • 113 Views
  • 4 comments
  • 1 votes

Can't Play new Albums

I can't play all the tracks on a new album. I can only play the singles that were released prior to the whole album release. I have noticed this with Jake Owen's "American Love" and Dylan Scotts "Dylan Scott" I can't even see that the albums were rel...

  • Casual Listener
  • I can't play all the tracks on a new album. I can only play the singles that were released prior to the whole album release. I have noticed this with Jake Owen's "American Love" and Dylan Scotts "Dyl...
  • Mara_F
  • Roadie
  • 331 Views
  • 8 comments
  • 1 likes
  • Closed
  • 331 Views
  • 8 comments
  • 1 votes

No metadata over bluetooth

Samsung Galaxy S6 Edge+ using Android v 6.0.1. and the very latest version of Spotify For some reason the track and artist information is not getting `pushed` to the car stereo (Lexus IS 300h 2014 model) despite the tracks being played correctly. The...

  • Regular
  • Samsung  Galaxy S6 Edge+ using Android v 6.0.1. and the very latest version of Spotify For some reason the track and artist information is not getting `pushed` to the car stereo (Lexus IS 300h 2...
  • Cruiserpatrick
  • Newbie
  • 1873 Views
  • 16 comments
  • 1 likes
  • Android
  • Closed
  • 1873 Views
  • 16 comments
  • 1 votes

BMW Connected Drive Issue

Hi, I have the latest IOS 9.3.3 on my iPhone and Spotify version 5.7.0.155. At the moment the Spotify app does not work and crashes the BMW iDrive Connected Drive Spotify application. To replicate the issue. 1. Plug iPhone 6 and usb cable into BMW us...

  • Casual Listener
  • Hi,   I have the latest IOS 9.3.3 on my iPhone and Spotify version 5.7.0.155.   At the moment the Spotify app does not work and crashes the BMW iDrive Connected Drive Spotify applicatio...
  • boardy1980
  • Regular
  • 1671 Views
  • 12 comments
  • 1 likes
  • BMW Connected Drive
  • Closed
  • 1671 Views
  • 12 comments
  • 1 votes

Vodafone + spotify account reverted to free

I recently got an upgrade - I activated the Spotify premium account that Vodafone provides and this worked under my old phone - when I logged in to my new phone it is showing my account as free. I have tried logging in via Facebook in case I had the ...

  • Casual Listener
  • I recently got an upgrade - I activated the Spotify premium account that Vodafone provides and this worked under my old phone - when I logged in to my new phone it is showing my account as free. I ha...
  • Melody
  • Community Manager
  • 4301 Views
  • 5 comments
  • 1 likes
  • iOS
  • Closed
  • 4301 Views
  • 5 comments
  • 1 votes

Ford Sync3 - Skip Track breaks constantly, unable to pick playlist of "saved songs"

Ever since the latest update a month or so ago that added the new and improved interface, there has been a missing feature and bug introduced that is driving me nuts. First, the new interface is fantastic and a huge improvement. With that out of the ...

  • Regular
  • Ever since the latest update a month or so ago that added the new and improved interface, there has been a missing feature and bug introduced that is driving me nuts.   First, the new interfac...
  • latericius
  • Newbie
  • 538 Views
  • 11 comments
  • 1 likes
  • Android
    Hardware Partner
  • Closed
  • 538 Views
  • 11 comments
  • 1 votes

Can't see my own playlist

Hi, don't know if I'm posting this in the right place. I had some problems with my Spotify today, it kept on saying that it was playing on another device like someone else was using it. I changed my password and it stopped.The problem is that one of ...

  • Casual Listener
  • Hi, don't know if I'm posting this in the right place.  I had some problems with my Spotify today, it kept on saying that it was playing on another device like someone else was using it. I...
  • EstefanyA_Bog
  • Roadie
  • 660 Views
  • 6 comments
  • 1 likes
  • Playlists
  • Closed
  • 660 Views
  • 6 comments
  • 1 votes

Some Songs and their Albums are not updating properly.

Some songs I added to my music previously act like they aren't on the correct album even though they should be or they refuse to show up/play on my song list and forces me to readd them as if I didn't before. Is there a way to fix this? (Starset's Tr...

  • Casual Listener
  • Some songs I added to my music previously act like they aren't on the correct album even though they should be or they refuse to show up/play on my song list and forces me to readd them as if I didn'...
  • Melody
  • Community Manager
  • 136 Views
  • 5 comments
  • 1 likes
  • Desktop
  • Closed
  • 136 Views
  • 5 comments
  • 1 votes

The Last Hour of Loneliness by Elba Weird Sound at 3:17

What's wrong with the song of "The Last Hour of Loneliness" by Elba? It's included in the Peaceful Piano list but if you played the song until 3:16 to 3:18 you'll hear a sudden scary noise for a short moment! I WAS ON MY EARPHONE!! CAN YOU IMAGINE HO...

  • Casual Listener
  • What's wrong with the song of "The Last Hour of Loneliness" by Elba? It's included in the Peaceful Piano list but if you played the song until 3:16 to 3:18 you'll hear a sudden scary noise for a shor...
  • myself379
  • Casual Listener
  • 305 Views
  • 13 comments
  • 1 likes
  • Android
  • Closed
  • 305 Views
  • 13 comments
  • 1 votes

Genre Stations are just short playlists

When I play a genre radio station it comes up as just a short playlist and stops playing after the last song

  • Visitor
  • When I play a genre radio station it comes up as just a short playlist and stops playing after the last song
  • MaryC1
  • Spotify Legend
  • 234 Views
  • 8 comments
  • 1 likes
  • Genre Radio
    Radio
  • Closed
  • 234 Views
  • 8 comments
  • 1 votes

"Ban" artist from radio

the band ''camel'' has some albuns of ther own, but as i saw while i was looking at theirdiscography, it seems that another artist also by the name camel has entered the original band discography. it seems that the second camel makes eletronic music ...

  • Casual Listener
  • the band ''camel'' has some albuns of ther own, but as i saw while i was looking at their discography, it seems that another artist also by the name camel has entered the original band discography. ...
  • MaryC1
  • Spotify Legend
  • 110 Views
  • 4 comments
  • 1 likes
  • Desktop
  • Closed
  • 110 Views
  • 4 comments
  • 1 votes

Shuffle doesn't shuffle

There aren't too many recent posts about this, but the shuffle option in spotify is broken or has never worked. It keeps on playing the same tracks even though some tracks haven't even been played yet. How hard is it to add a bit in the algorithm tha...

  • Casual Listener
  • There aren't too many recent posts about this, but the shuffle option in spotify is broken or has never worked. It keeps on playing the same tracks even though some tracks haven't even been played ye...
  • Melody
  • Community Manager
  • 89 Views
  • 2 comments
  • 1 likes
  • Shuffle Algorithm
    Shuffle in playlists
  • Closed
  • 89 Views
  • 2 comments
  • 1 votes

[Brazil] Cannot switch Credit Card

Hi!Multiple users reported they cannot change their Credit Card to pay for Premium Subscription, I believe all in Brazil. Can you please check? I'm reposting because I believe this is the correct place for the issue but feel free to close this and ma...

  • Regular
  • Hi! Multiple users reported they cannot change their Credit Card to pay for Premium Subscription, I believe all in Brazil. Can you please check? I'm reposting because I  believe this is the cor...
  • MaryC1
  • Spotify Legend
  • 127 Views
  • 3 comments
  • 1 likes
  • brazil brasil credit card
  • Closed
  • 127 Views
  • 3 comments
  • 1 votes

Music will not play after ad

So basically, an advertisement plays, all cool, then when it finishes, usually my music should automatically continue playing - however for one specific ad, it seems to never end. When I double click on a song to play from a playlist, it says it will...

  • Casual Listener
  • So basically, an advertisement plays, all cool, then when it finishes, usually my music should automatically continue playing - however for one specific ad, it seems to never end. When I double click...
  • Melody
  • Community Manager
  • 298 Views
  • 9 comments
  • 1 likes
  • ads
    Music
    PC
  • Closed
  • 298 Views
  • 9 comments
  • 1 votes

Offline when on Wifi

I'm a swiss premium user. since several days it wont connect anymore while on my wifi. my internet connection is working fine. I look into all threats and went through all steps:- did a router firmware update. strangely for some minutes after that it...

  • Casual Listener
  • I'm a swiss premium user.   since several days it wont connect anymore while on my wifi. my internet connection is working fine. I look into all threats and went through all steps: - did a ro...
  • MaryC1
  • Spotify Legend
  • 292 Views
  • 8 comments
  • 1 likes
  • iOS
  • Closed
  • 292 Views
  • 8 comments
  • 1 votes