Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Losing Playlists

I have Spotify Premium and am losing playlists every day. Today I logged in and had all my playlists, then 5 minutes later they disappeared, in front of my eyes.I don't really have time to keep rebuilding my playlists every day.Is this a known issue?...

  • Casual Listener
  • I have Spotify Premium and am losing playlists every day. Today I logged in and had all my playlists, then 5 minutes later they disappeared, in front of my eyes. I don't really have time to keep reb...
  • flboffin
  • Music Fan
  • 122 Views
  • 4 comments
  • 1 likes
  • Closed
  • 122 Views
  • 4 comments
  • 1 votes

Spotify unable to connect to bluetooth Bose speaker after new update

Please help, I've tried all the troubleshooting I can find but my bose speaker is no longer listed as a device to connect to through the spotify app even though my phone is paired with the speaker. I will have to cancel my premium membership if I can...

  • Casual Listener
  • Please help, I've tried all the troubleshooting I can find but my bose speaker is no longer listed as a device to connect to through the spotify app even though my phone is paired with the speaker.&n...
  • jmi66
  • Casual Listener
  • 482 Views
  • 6 comments
  • 1 likes
  • Closed
  • 482 Views
  • 6 comments
  • 1 votes

Like a song from a daily mix crashes app on android

Hi there, Since last update I cannot (dis)like a song when playing from a daily mix. When I call the action from the notification, the player simply stops.When I call the action from the player activity, heart becomes green, then whole screen becomes...

  • Casual Listener
  • Hi there,   Since last update I cannot (dis)like a song when playing from a daily mix.   When I call the action from the notification, the player simply stops. When I call the action f...
  • Mara_F
  • Roadie
  • 219 Views
  • 3 comments
  • 1 likes
  • Android
  • Fixed
  • 219 Views
  • 3 comments
  • 1 votes

Spotify Connect outside LAN should be optional

According to this post https://community.spotify.com/t5/Ongoing-Issues/As-an-user-I-can-even-control-Spotify-Connect-Devices-after/idc-p/1393781#M16156, it is apparently working as designed that Spotify Connect can control items outside the LAN you a...

  • Casual Listener
  • According to this post https://community.spotify.com/t5/Ongoing-Issues/As-an-user-I-can-even-control-Spotify-Connect-Devices-after/idc-p/1393781#M16156, it is apparently working as designed that Spot...
  • JuanSebastian
  • Roadie
  • 171 Views
  • 1 comments
  • 1 likes
  • Connect
    Connect DIFFERENT WIFI NETWORK
  • Not An Issue
  • 171 Views
  • 1 comments
  • 1 votes

Keeps freezing on all devices

Spotify keeps freezing, wont let me change the song, does its own thing. Keeps saying spotify is not responding or not loading or something all the time on all my devices on the web player and on my phone. It works sometimes but most of the time it i...

  • Casual Listener
  • Spotify keeps freezing, wont let me change the song, does its own thing. Keeps saying spotify is not responding or not loading or something all the time on all my devices on the web player and o...
  • JuanSebastian
  • Roadie
  • 184 Views
  • 3 comments
  • 1 likes
  • Spotify never works
  • Closed
  • 184 Views
  • 3 comments
  • 1 votes

Spotify recommends songs that are not available

Spotify recommends I add Nemesis by Shriekback to my playlist, but the song is unavailable. Surely the unavailability should determine no recommendations can be made.

  • Regular
  • Spotify recommends I add Nemesis by Shriekback to my playlist, but the song is unavailable. Surely the unavailability should determine no recommendations can be made. 
  • vinmichna
  • Newbie
  • 485 Views
  • 6 comments
  • 1 likes
  • Desktop
  • Closed
  • 485 Views
  • 6 comments
  • 1 votes

Extremely bad performance right now

The Android app is after the latest update working extremely bad. The only new feature added seems to be the "loose customers feature". Music pauses efter a few seconds ...time indicator continues to run but there is no sound. And the new design ...t...

  • Casual Listener
  • The Android app is after the latest update working extremely bad. The only new feature added seems to be the "loose customers feature". Music pauses efter a few seconds ...time indicator continues to...
  • JuanSebastian
  • Roadie
  • 113 Views
  • 4 comments
  • 1 likes
  • Android
  • Closed
  • 113 Views
  • 4 comments
  • 1 votes

Private playlists listed as public

I really enjoy creating playlists for characters from my favorite fandoms. However, I want some of these to be private, so I click the 3-dot icon and then "Make private". But then, when I look at my account (not logged in as me) it shows those suppos...

  • Regular
  • I really enjoy creating playlists for characters from my favorite fandoms. However, I want some of these to be private, so I click the 3-dot icon and then "Make private". But then, when I look at my ...
  • Sophia
  • Roadie
  • 166 Views
  • 3 comments
  • 1 likes
  • private playlists
    Public Playlists
  • Fixed
  • 166 Views
  • 3 comments
  • 1 votes

Sort by date added different on mobile and pc

Hello,I've noticed that the 'sort by date added' gives me a different order, depending on whether I'm sorting via my phone or pc. It's not just me, because when looking at a public playlist my friend and I experience the same problem. Our individual ...

  • Casual Listener
  • Hello, I've noticed that the 'sort by date added' gives me a different order, depending on whether I'm sorting via my phone or pc. It's not just me, because when looking at a public playlist my fr...
  • feniks60
  • Casual Listener
  • 221 Views
  • 7 comments
  • 1 likes
  • added
    computer
    date
    different
    Mobile
    PC
    phone
    Sort
  • Closed
  • 221 Views
  • 7 comments
  • 1 votes

Spotify freezing/Crashing

My spotify will not skip to the next song on the list. It will freeze and play the song even after I have closed the app. Anyone else having this problem. I love spotify but if this carries on maybe it's best to try something else as I'm not paying f...

  • Casual Listener
  • My spotify will not skip to the next song on the list. It will freeze and play the song even after I have closed the app. Anyone else having this problem. I love spotify but if this carries on maybe ...
  • Alejandro_C
  • Spotify Legend
  • 341 Views
  • 10 comments
  • 1 likes
  • Android
  • Closed
  • 341 Views
  • 10 comments
  • 1 votes

Spotify Opens and Crashes on Windows 10 Home 64 bit system

Spotify desktop client opens and immediately closes every time it attempts to run, with one exception: The application does not crash until after a login is attempted after installation. When I attempt to login using my facebook credentials I am dire...

  • Casual Listener
  • Spotify desktop client opens and immediately closes every time it attempts to run, with one exception: The application does not crash until after a login is attempted after installation.  When I...
  • MonicaM_Bogota
  • Roadie
  • 310 Views
  • 8 comments
  • 1 likes
  • Desktop
    Windows
  • Closed
  • 310 Views
  • 8 comments
  • 1 votes

VOLUME CONTROL ALSO SHOWS HUGE SONG SCREEN

How The **bleep** do I remove this feature or toggle it off?? Please help! I can't find a solution in the settings! I really don't want to see a huge "xxx song playing"-announcement on the top of my screen from Spotify every time I change the volume ...

  • Casual Listener
  • How The **bleep** do I remove this feature or toggle it off?? Please help! I can't find a solution in the settings! I really don't want to see a huge "xxx song playing"-announcement on the top of my ...
  • Hubo
  • Community Legend
  • 144 Views
  • 1 comments
  • 1 likes
  • volume controls pc track issue layout toggle annoying feature remove
  • Not An Issue
  • 144 Views
  • 1 comments
  • 1 votes

Make the library more functional

I accidently closed out of the app while listening to music at work, and when re opened i was completly lost, the "my library" button had changed to a "me" button. and i also noticed that about 400 songs wer deleted from my songs list, new songs that...

  • Casual Listener
  • I accidently closed out of the app while listening to music at work, and when re opened i was completly lost, the "my library" button had changed to a "me" button. and i also noticed that about 400 s...
  • memelordx
  • Newbie
  • 462 Views
  • 22 comments
  • 1 likes
  • Android
  • Not An Issue
  • 462 Views
  • 22 comments
  • 1 votes

Playing Sonos through Spotify app then connecting to carplay

I have been using Spotify through CarPlay and have experienced all the problems that litter this forum.I have a new issue, after downloading the sonos update. I can't access Spotify from the head unit and all the usuall tricks don't work.

  • Casual Listener
  • I have been using Spotify through CarPlay and have experienced all the problems that litter this forum. I have a new issue, after downloading the sonos update. I can't access Spotify from the head u...
  • Mara_F
  • Roadie
  • 227 Views
  • 6 comments
  • 1 likes
  • Closed
  • 227 Views
  • 6 comments
  • 1 votes

Can't find my library

I can't get to my downloaded songs, the button that once said "library" now says "me"but it will not show me any of my music.

  • Casual Listener
  • I can't get to my downloaded songs, the button that once said "library" now says "me"but it will not show me any of my music.
  • Noco
  • Newbie
  • 302 Views
  • 4 comments
  • 1 likes
  • Closed
  • 302 Views
  • 4 comments
  • 1 votes

Spotify doesn't accept my Payment via PayPal

I'm trying to get that 0.99€ offer, but it won't let me pay via PayPal ... After I finish the process it kicks me back to the beginning ...

  • Casual Listener
  • I'm trying to get that 0.99€ offer, but it won't let me pay via PayPal ...   After I finish the process it kicks me back to the beginning ...    
  • JuanSebastian
  • Roadie
  • 166 Views
  • 3 comments
  • 1 likes
  • Not An Issue
  • 166 Views
  • 3 comments
  • 1 votes

Cant pay premium via Credit card

Hey, I cant buy premium because page freeze on loading page so loading phrase never passes. Only option , I can use in my region is card so I have no other option. I was premium member before. So that I want to be one again. Any help is apriciated. T...

  • Casual Listener
  • Hey, I cant buy premium because page freeze on loading page  so loading phrase never passes. Only option , I can use in my region is card so I have no other option. I was premium member before. ...
  • Alejandro_C
  • Spotify Legend
  • 93 Views
  • 2 comments
  • 1 likes
  • Not An Issue
  • 93 Views
  • 2 comments
  • 1 votes

"Sharing playlist link" showing incorrect preview and playlist description etc

Long time music listener, first time caller...I am very happy with my experience so far, Spotify Premium was a great choice.I recently expanded my experience by sharing my playlist and instead of showing my picture i chose or a couple different bands...

  • Casual Listener
  • Long time music listener, first time caller... I am very happy with my experience so far, Spotify Premium was a great choice. I recently expanded my experience by sharing my playlist and instea...
  • JuanSebastian
  • Roadie
  • 1128 Views
  • 4 comments
  • 1 likes
  • Incorrect
    Playlist cover image consistency
    Premium
    preview
    Sharing music
  • Closed
  • 1128 Views
  • 4 comments
  • 1 votes