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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

App suddenly not working on iPhone 5

Hi, I have an iPhone 5, with the latest update. My Spotify app has the latest update and was working fine up until a couple of hours ago.I’ve tried removing devices, going onto my laptop, turning my phone on and off, logging in and out of the app, un...

  • Casual Listener
  • Hi,  I have an iPhone 5, with the latest update. My Spotify app has the latest update and was working fine up until a couple of hours ago. I’ve tried removing devices, going onto my laptop, tu...
  • SergioDavid
  • Roadie
  • 261 Views
  • 2 comments
  • 0 likes
  • iOS
  • Case Closed
  • 261 Views
  • 2 comments
  • 0 votes

[BUG][MAC] Spotify fails to register Magic Mouse clics (2)

My previous report got closed for inactivity because my answer would just disappear after a few minutes for some reason... I repost it here with the additional info asked by Spotify: Issue:When Magnet (a widely used windows management app, ranked in ...

  • Regular
  • My previous report got closed for inactivity because my answer would just disappear after a few minutes for some reason... I repost it here with the additional info asked by Spotify:   Issue: ...
  • Melody
  • Community Manager
  • 1607 Views
  • 11 comments
  • 0 likes
  • Mac
  • Not Right Now
  • 1607 Views
  • 11 comments
  • 0 votes

Banning artists does not work

Given the issue mentioned here https://community.spotify.com/t5/Ongoing-Issues/Daily-Mix-1-is-garbage-and-won-t-go-away/idc-p/4371030 (which apparently is *not* an issue according to @SergioDavid) I tried to follow the moderator's suggestion of just ...

  • Music Fan
  • Given the issue mentioned here https://community.spotify.com/t5/Ongoing-Issues/Daily-Mix-1-is-garbage-and-won-t-go-away/idc-p/4371030 (which apparently is *not* an issue according to @Sergi...
  • Hubo
  • Community Legend
  • 309 Views
  • 1 comments
  • 0 likes
  • artist ban
    ban
  • Case Closed
  • 309 Views
  • 1 comments
  • 0 votes

There is a different user connected to my accoun that changes songs

Hi, There is a different user connected to my accoun that changes songs. I am listening to my music and suddenly the songs changes and/or the device where the music is being played changes. It has happend to me before. I do not share my account with ...

otheUser.PNG
  • Casual Listener
  • Hi,    There is a different user connected to my accoun that changes songs. I am listening to my music and suddenly the songs changes and/or the device where the music is being playe...
  • horazal
  • Casual Listener
  • 433 Views
  • 2 comments
  • 0 likes
  • Desktop
  • Not An Issue
  • 433 Views
  • 2 comments
  • 0 votes

Queue repeating an album

View the video I guess. The queue repeats after finishing the queue. Can't get rid of this one particular album that's stuck in my queue forever.

  • Casual Listener
  • View the video I guess. The queue repeats after finishing the queue. Can't get rid of this one particular album that's stuck in my queue forever.  
  • MaríaCamila
  • Roadie
  • 380 Views
  • 2 comments
  • 0 likes
  • queue
    Windows
  • Case Closed
  • 380 Views
  • 2 comments
  • 0 votes

Error when trying to respond to others

So I will respond to like one or two posts before I am given the image below on anything I try to post. I am a Roadie so I have no CAPATCHA and my private messaging to people works, but for some reason when I try to respond I get that message nothing...

  • Community Legend
  • So I will respond to like one or two posts before I am given the image below on anything I try to post. I am a Roadie so I have no CAPATCHA and my private messaging to people works, but for some reas...
  • SergioDavid
  • Roadie
  • 463 Views
  • 7 comments
  • 0 likes
  • chrome
    Community Website
  • Case Closed
  • 463 Views
  • 7 comments
  • 0 votes

Paying for premium but still getting adds

Have been being charged for premium but continue to have adds for months now. Need to get refund or something. Account is kpbrown25

  • Casual Listener
  • Have been being charged for premium but continue to have adds for months now.  Need to get refund or something.  Account is kpbrown25
  • SergioDavid
  • Roadie
  • 131 Views
  • 2 comments
  • 0 likes
  • iOS
  • Case Closed
  • 131 Views
  • 2 comments
  • 0 votes

Spotify Connect only plays 100 songs

When playing music across Spotify connect, it will only play in selections of about 100. Say for example I shuffle all of my music (which is 800+ songs), it will only play songs with titles begining with A - C in the alphabet and then go straight bac...

  • Casual Listener
  • When playing music across Spotify connect, it will only play in selections of about 100. Say for example I shuffle all of my music (which is 800+ songs), it will only play songs with titles begining ...
  • Hubo
  • Community Legend
  • 222 Views
  • 1 comments
  • 0 likes
  • Android
    Desktop
    iOS
    Windows
  • Case Closed
  • 222 Views
  • 1 comments
  • 0 votes

Someone is using my account

Someone is using my account. I haven’t been able to listen to anything in days because they are constantly connecting to their device. I have never signed in anywhere else and already attempted to sign out of all devices and change my password. Still...

  • Casual Listener
  • Someone is using my account. I haven’t been able to listen to anything in days because they are constantly connecting to their device. I have never signed in anywhere else and already attempted to si...
  • Hubo
  • Community Legend
  • 55 Views
  • 1 comments
  • 0 likes
  • Not An Issue
  • 55 Views
  • 1 comments
  • 0 votes

Playlists gone

A few days ago I went to my playlists and they were all gone! I logged out and back in and they reappeared. The next day the same thing happened only I could no longer retrieve them by logging off and on. Luckily the last playlist I listened to was s...

  • Casual Listener
  • A few days ago I went to my playlists and they were all gone! I logged out and back in and they reappeared. The next day the same thing happened only I could no longer retrieve them by logging off an...
  • Hubo
  • Community Legend
  • 84 Views
  • 1 comments
  • 0 likes
  • iOS
  • Not An Issue
  • 84 Views
  • 1 comments
  • 0 votes

Spotify's Microsoft Store application is very battery-problematic

Hello, I am a former Groove user forced to switch onto Spotify. I am now using Spotify on Windows 10, obtained through the Microsoft Store, for the past month. Today, I have noticed that Spotify's Windows 10 app is very problematic in their CPU usage...

  • Casual Listener
  • Hello,   I am a former Groove user forced to switch onto Spotify. I am now using Spotify on Windows 10, obtained through the Microsoft Store, for the past month. Today, I have noticed that Spo...
  • SergioDavid
  • Roadie
  • 572 Views
  • 5 comments
  • 0 likes
  • Desktop
    Windows
  • Case Closed
  • 572 Views
  • 5 comments
  • 0 votes

Crash as soon I play a song

Hi I been using Spotify for 5 years and I love this app. But today on my phone Spotify keep crashing every time I play song. I don’t hear the music it just freeze and exit my app. Please fix this ASAP, I dj, and I love music so much.

  • Casual Listener
  • Hi I been using Spotify for 5 years and I love this app. But today on my phone Spotify keep crashing every time I play song. I don’t hear the music it just freeze and exit my app. Please fix this ASA...
  • SergioDavid
  • Roadie
  • 434 Views
  • 2 comments
  • 0 likes
  • iOS
  • Case Closed
  • 434 Views
  • 2 comments
  • 0 votes

Changing the name of "Liked from Radio" bugs it

After changing the name of the Liked From Radio playlist, liking songs no longer sends them there.

  • Casual Listener
  • After changing the name of the Liked From Radio playlist, liking songs no longer sends them there.
  • Alfredo
  • Roadie
  • 224 Views
  • 1 comments
  • 0 likes
  • Desktop
  • Not An Issue
  • 224 Views
  • 1 comments
  • 0 votes

Vulgarity in Ads

While listening to family friendly music with no explicit words/lyrics an ad continues to play referencing “kicking **bleep**.” I do not find this appropriate for young children to hear. I personally do not want to expose my child to this language. I...

  • Casual Listener
  • While listening to family friendly music with no explicit words/lyrics an ad continues to play referencing “kicking **bleep**.” I do not find this appropriate for young children to hear. I personally...
  • Hubo
  • Community Legend
  • 255 Views
  • 2 comments
  • 0 likes
  • Case Closed
  • 255 Views
  • 2 comments
  • 0 votes

Incorrect artist

If you go to the page for Dio, the last release is listed as fitness club. However, if you play it, the song falls under the EDM genre. Maybe I'm wrong, but it seems like a metal band going 25 years without releasing anything, just to release an elec...

  • Casual Listener
  • If you go to the page for Dio, the last release is listed as fitness club. However, if you play it, the song falls under the EDM genre. Maybe I'm wrong, but it seems like a metal band going 25 years ...
  • Hubo
  • Community Legend
  • 100 Views
  • 1 comments
  • 0 likes
  • Not An Issue
  • 100 Views
  • 1 comments
  • 0 votes

Spotify doesn't work on the PS3.

I use Netflix, Amazon, Hulu, YouTube, etc., with no problems so everything is just fine and dandy with my network and PS3 settings. Just. Fine. Anyone who has used a computer for more than a few months knows to first reinstal a program (or app) if th...

  • Regular
  • I use Netflix, Amazon, Hulu, YouTube, etc., with no problems so everything is just fine and dandy with my network and PS3 settings. Just. Fine.   Anyone who has used a computer for more than a...
  • SergioDavid
  • Roadie
  • 195 Views
  • 2 comments
  • 0 likes
  • ps3
  • Case Closed
  • 195 Views
  • 2 comments
  • 0 votes

Something Went Wrong...

After latest (botched) Spotify/Android update, if Spotify is in "offline mode" you cannot call for a playlist from Google Assistant, this when connected to Android Auto.Why?Why?Why?Updates are supposed to fix poor coding from the previous version and...

  • Casual Listener
  • After latest (botched) Spotify/Android update, if Spotify is in "offline mode" you cannot call for a playlist from Google Assistant, this when connected to Android Auto. Why? Why? Why? Updates ar...
  • SergioDavid
  • Roadie
  • 223 Views
  • 1 comments
  • 0 likes
  • Android
  • Not An Issue
  • 223 Views
  • 1 comments
  • 0 votes

Device is Offline.

I try to login to my account but it tells me that my current connection is offline and when putting the data it does not manage to enter. please how can I disable the offline?

  • Casual Listener
  • I try to login to my account but it tells me that my current connection is offline and when putting the data it does not manage to enter. please how can I disable the offline?
  • SergioDavid
  • Roadie
  • 142 Views
  • 2 comments
  • 0 likes
  • Desktop
  • Case Closed
  • 142 Views
  • 2 comments
  • 0 votes

I deleted the spotify app and now my playlists are gone.

I had an issue with my songs playing and then stopping so i deleted the app to see if the issue would fix, and now i can’t find my playlist but i can see playlist radios of that playlist and i’m so mad because i cant remember all those songs on my pl...

  • Casual Listener
  • I had an issue with my songs playing and then stopping so i deleted the app to see if the issue would fix, and now i can’t find my playlist but i can see playlist radios of that playlist and i’m so m...
  • SergioDavid
  • Roadie
  • 113 Views
  • 3 comments
  • 0 likes
  • Case Closed
  • 113 Views
  • 3 comments
  • 0 votes

MUSIC STOPS PLAYING

Whenever i play my spotify or any other music/video/movie app and i get a snapchat or any other notification my music stops. it kills my vibe and it has bee doin this for months now. please help

  • Casual Listener
  • Whenever i play my spotify or any other music/video/movie app and i get a snapchat or any other notification my music stops. it kills my vibe and it has bee doin this for months now. please help
  • SergioDavid
  • Roadie
  • 121 Views
  • 2 comments
  • 0 likes
  • IOS 11
  • Case Closed
  • 121 Views
  • 2 comments
  • 0 votes