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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Spotify Opens Automatically at Windows Startup without User's Consent

Steps taken to attempt to resolve:1) Preferences > Advanced > Open Spotify automatically after you log into the computer > No2) Uninstall Spotify and reinstall3) Task Manager > Startup > SpotifyWebHelper > DisabledAm I missing anything else here? Spo...

  • Casual Listener
  • Steps taken to attempt to resolve: 1) Preferences > Advanced > Open Spotify automatically after you log into the computer > No 2) Uninstall Spotify and reinstall 3) Task Manager > Star...
  • Alfredo
  • Roadie
  • 369 Views
  • 3 comments
  • 1 likes
  • Startup Bug
  • Closed
  • 369 Views
  • 3 comments
  • 1 votes

Will play only the first song of my playlist and then switch to only Christmas music

Hi Everyone, Every single time I want to listen to my saved artists or playlists, it will only play 1 song and then switch to non stop Christmas music instead of keeping playing my artist/playlist. It's been going on for a few days and is driving me ...

  • Casual Listener
  • Hi Everyone,   Every single time I want to listen to my saved artists or playlists, it will only play 1 song and then switch to non stop Christmas music instead of keeping playing my artist/pl...
  • Alfredo
  • Roadie
  • 77 Views
  • 2 comments
  • 0 likes
  • Closed
  • 77 Views
  • 2 comments
  • 0 votes

iTunes playlist

My iTunes playlist was erroneously imported into Spotify. How can I get it back?

  • Casual Listener
  • My iTunes playlist was erroneously imported into Spotify. How can I get it back?  
  • Alfredo
  • Roadie
  • 55 Views
  • 2 comments
  • 0 likes
  • Closed
  • 55 Views
  • 2 comments
  • 0 votes

AirPlay from iPad to Apple TV video playing

Hi,when I play music from iPad to Apple TV via AirPlay, a strange Spotify video is beeing looped on the TV instead of album cover as it use to do. It won’t stop! Really annoying. In addition, you can’t adjust the volume on the iPad anymore, only on t...

  • Casual Listener
  • Hi, when I play music from iPad to Apple TV via AirPlay, a strange Spotify video is beeing looped on the TV instead of album cover as it use to do. It won’t stop! Really annoying. In addition, ...
  • Alfredo
  • Roadie
  • 76 Views
  • 2 comments
  • 0 likes
  • Closed
  • 76 Views
  • 2 comments
  • 0 votes

Tracks freeze when playing in offline mode

Posting this issue in the Android forum was as useful as everything else I've tried, so I try again here... Hopefully I haven't tried everything yet. Spotify Premium worked a charm for years, until a couple of months ago, when I installed it on a new...

  • Casual Listener
  • Posting this issue in the Android forum was as useful as everything else I've tried, so I try again here... Hopefully I haven't tried everything yet.   Spotify Premium worked a charm for years...
  • Alfredo
  • Roadie
  • 264 Views
  • 3 comments
  • 0 likes
  • Android
    Mobile
  • Closed
  • 264 Views
  • 3 comments
  • 0 votes

BUG! skip from my playlist to another playlist that I never listen

Hi Support team 1. Why your service don't have the ticket support or something that can help users directly, this time I have problem and a bit hard to find where can I report.2. My main issue now is when I play some playlist or song it accidently sk...

  • Casual Listener
  • Hi Support team   1. Why your service don't have the ticket support or something that can help users directly, this time I have problem and a bit hard to find where can I report. 2. My main...
  • Alfredo
  • Roadie
  • 273 Views
  • 7 comments
  • 0 likes
  • Closed
  • 273 Views
  • 7 comments
  • 0 votes

[Spotify Connect] Queue plays only recently added albums

Hello,When I choose to played randomly all songs from my library (maybe 6000 songs at least) on a Spotify Connect device (Sonos Play:1 for example), the queue is only composed randomly by the last 5 or 6 albums that I have added in my library not my ...

  • Casual Listener
  • Hello, When I choose to played randomly all songs from my library (maybe 6000 songs at least) on a Spotify Connect device (Sonos Play:1 for example), the queue is only composed randomly by the last ...
  • Alfredo
  • Roadie
  • 202 Views
  • 5 comments
  • 0 likes
  • Android
    Desktop
    Hardware Partner
    Mobile
    Windows
  • Closed
  • 202 Views
  • 5 comments
  • 0 votes

Why can't I buy the 3 months for 0.99

I want to buy the 3 months for 99 cents but i say i am not eligible to buy it?

  • Casual Listener
  • I want to buy the 3 months for 99 cents but i say i am not eligible to buy it?
  • jacinthe007
  • Newbie
  • 144 Views
  • 2 comments
  • 0 likes
  • Not An Issue
  • 144 Views
  • 2 comments
  • 0 votes

Does Spotify Have A Problem with Russian Hackers?

So this keeps happening: I'm listening to something that have selected via Spoify, and suddenly I'm listening to something else that I did NOT select. On a device that I do not own. For example, I'll be listening to Jason Isbell, and suddenly Spotif...

  • Visitor
  • So this keeps happening:  I'm listening to something that <I> have selected via Spoify, and suddenly I'm listening to something else that I did NOT select.  On a device that I do not ...
  • Hubo
  • Community Legend
  • 2192 Views
  • 1 comments
  • 0 likes
  • Hacking
    Security
  • Closed
  • 2192 Views
  • 1 comments
  • 0 votes

Estonian songs

Hi there,I love discover music but I've started to notice that it's playing music that is not english , mostly estonian ( lol, im baltic, but i dont understand estonian ) and while it's great music I'd rather know the lyrics to what I'm listening to....

  • Casual Listener
  • Hi there, I love discover music but I've started to notice that it's playing music that is not english , mostly estonian ( lol, im baltic, but i dont understand estonian ) and while it's great mus...
  • Hubo
  • Community Legend
  • 56 Views
  • 1 comments
  • 0 likes
  • Not An Issue
  • 56 Views
  • 1 comments
  • 0 votes

(Roku) app

The discontinuance of Spotify from (Roku) is disappointing. It was one of the most important ways to access the service and the only one fully connected to the sound system. Rather than discontinue the app. A better way for customers would be to cont...

  • Casual Listener
  • The discontinuance of Spotify from (Roku) is disappointing.  It was one of the most important ways to access the service and the only one fully connected to the sound system.  Rather than d...
  • Hubo
  • Community Legend
  • 62 Views
  • 1 comments
  • 0 likes
  • (Roku) Talk
  • Not An Issue
  • 62 Views
  • 1 comments
  • 0 votes

Podcast Unplayed Episodes Doesn't Update Right Away

I can see several of my followed podcasts say that it was updated today and indeed it was updated, there's a new content but it was not inside Unplayed Episodes. And sometimes an episode will appear there saying it was updated 2 days ago. Edit/Update...

  • Roadie
  • I can see several of my followed podcasts say that it was updated today and indeed it was updated, there's a new content but it was not inside Unplayed Episodes.   And sometimes an episode wil...
  • Hubo
  • Community Legend
  • 1170 Views
  • 1 comments
  • 0 likes
  • Android
  • Not An Issue
  • 1170 Views
  • 1 comments
  • 0 votes

Over charging

Why does Spotify keep charging me 10$ a month after I cancelled the Premium subscription a long time ago. I dont Want to keep getting charged and I want a refund ! How do i go About getting one

  • Casual Listener
  • Why does Spotify keep charging me 10$ a month after I cancelled the Premium subscription a long time ago. I dont Want to keep getting charged and I want a refund ! How do i go About getting one 
  • Hubo
  • Community Legend
  • 42 Views
  • 1 comments
  • 0 likes
  • Not An Issue
  • 42 Views
  • 1 comments
  • 0 votes

Playlist Hacked

Everytime I play my playlist, a song I'm listening to gets interrupted and some Mahmood Khan artist randomly plays. I end up going back and forth between my device vs "web player on chrome" and the only way to stop them is to go offline. Sometimes my...

  • Casual Listener
  • Everytime I play my playlist, a song I'm listening to gets interrupted and some Mahmood Khan artist randomly plays. I end up going back and forth between my device vs "web player on chrome" and the o...
  • Rokitman08
  • Newbie
  • 1115 Views
  • 2 comments
  • 1 likes
  • Not An Issue
  • 1115 Views
  • 2 comments
  • 1 votes

Other people listening to my Spotify

For months I’ve been having issues that my listened to recently doesn’t match what I listen to. My playlists all got deleted one day. I’ve logged out of everywhere multiple times. I’ve changed my password multiple times. And for the last few days eve...

  • Casual Listener
  • For months I’ve been having issues that my listened to recently doesn’t match what I listen to. My playlists all got deleted one day. I’ve logged out of everywhere multiple times. I’ve changed my pas...
  • SergioDavid
  • Roadie
  • 56 Views
  • 1 comments
  • 0 likes
  • hacked
  • Not An Issue
  • 56 Views
  • 1 comments
  • 0 votes

Can't find playlists created by ifttt applet

When looking at this link in the webbrowser: https://open.spotify.com/user/kasperzutterman , I can see the playlists created by the spotify ifttt applet, but when I try the same thing in the app, it seems to not find these playlists

  • Casual Listener
  • When looking at this link in the webbrowser:  https://open.spotify.com/user/kasperzutterman , I can see the playlists created by the spotify ifttt applet, but when I try the same thing in the ap...
  • SergioDavid
  • Roadie
  • 508 Views
  • 3 comments
  • 0 likes
  • Fixed
  • 508 Views
  • 3 comments
  • 0 votes

Spotify wrapped doesn't work

Hello guys i am totally despered right know. My spotify wrapped doens't want to work and I tried everything. It says ''We don't have anough date''. But that is not possible! I listen to spotify everyday for about 2 hours and with my friend it works b...

  • Casual Listener
  • Hello guys i am totally despered right know. My spotify wrapped doens't want to work and I tried everything. It says ''We don't have anough date''. But that is not possible! I listen to spotify every...
  • SergioDavid
  • Roadie
  • 106 Views
  • 2 comments
  • 0 likes
  • Closed
  • 106 Views
  • 2 comments
  • 0 votes

2017wrapped breaks returning `{holdout: true}` json

i have been unable to access my 2017 wrapped, when i looked at the data payload using chrome devtools, the request to https://2017wrapped.com/api/me?access_token=CRAZY_LONG_TOKEN returns {holdout: true} what setting is configured on my account that w...

  • Casual Listener
  • i have been unable to access my 2017 wrapped, when i looked at the data payload using chrome devtools, the request to https://2017wrapped.com/api/me?access_token=CRAZY_LONG_TOKEN returns   {ho...
  • SergioDavid
  • Roadie
  • 131 Views
  • 2 comments
  • 0 likes
  • 2017wrapped
    api
    web
  • Closed
  • 131 Views
  • 2 comments
  • 0 votes

Music stops at end of song?

My Spotify worked so great for the first few years. Now it paused and stops between songs instead of rolling to the next song. I have the loop button pressed. It’s really frustrating. Does anyone else have this problem? Can it be fixed?

  • Casual Listener
  • My Spotify worked so great for the first few years. Now it paused and stops between songs instead of rolling to the next song. I have the loop button pressed. It’s really frustrating. Does anyone els...
  • SergioDavid
  • Roadie
  • 82 Views
  • 2 comments
  • 0 likes
  • Mobile
  • Closed
  • 82 Views
  • 2 comments
  • 0 votes