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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Why does the radio base everything off my entire catalog?

Whatever I do, spotify radio includes more than I ask for. Example: I choose an obscure New-York artist, and create a radio. Now, that radio also includes songs of an obscure Dutch band I like. I like them, but I don't want to listen to them when I c...

  • Casual Listener
  • Whatever I do, spotify radio includes more than I ask for. Example: I choose an obscure New-York artist, and create a radio. Now, that radio also includes songs of an obscure Dutch band I like. I lik...
  • JuanSebastian
  • Roadie
  • 143 Views
  • 3 comments
  • 1 likes
  • Desktop
    Radio
    Radio Improvement Repetition Bands Brazil Christian Oficina G3 Catedral
  • Not An Issue
  • 143 Views
  • 3 comments
  • 1 votes

no longer receiving email or push notifications for artists i follow

i searched my gmail and haven't received anything in close to a month.checked my prefs and both email and push notifications are enabled.

  • Casual Listener
  • i searched my gmail and haven't received anything in close to a month. checked my prefs and both email and push notifications are enabled.
  • RodrigoPalma
  • Roadie
  • 174 Views
  • 2 comments
  • 1 likes
  • Notifications
  • Closed
  • 174 Views
  • 2 comments
  • 1 votes

Spotify Freezes during playback after most recent update on Android 6.0.1

Samsung Galaxy S6 Android 6.0.1 Updated spotify some 2 hours ago. Played music fine for half an hour through bluetooth earplugs. Turned off BT to use phone speaker while showering and played my SAVED downloaded playlist (Josh Groban - You raise me up...

  • Visitor
  • Samsung Galaxy S6 Android 6.0.1   Updated spotify some 2 hours ago.  Played music fine for half an hour through bluetooth earplugs. Turned off BT to use  phone speaker while shower...
  • MonicaM_Bogota
  • Roadie
  • 423 Views
  • 13 comments
  • 1 likes
  • Android
    Mobile
  • Closed
  • 423 Views
  • 13 comments
  • 1 votes

Update for Browse is awful

I had to restart my computer earlier and when I did my Spotify must have updated (without asking I may add, also not okay but an issue for another post) and with the new appearence I noticed many of my stations and playlists missing. I can no longer ...

  • Regular
  • I had to restart my computer earlier and when I did my Spotify must have updated (without asking I may add, also not okay but an issue for another post) and with the new appearence I noticed many of ...
  • Hubo
  • Community Legend
  • 92 Views
  • 2 comments
  • 1 likes
  • Desktop
    iOS
    Mac
    Mobile
  • Closed
  • 92 Views
  • 2 comments
  • 1 votes

Profile Picture issues

I uploaded a picture to my spotify account however it turns itself sideways once uploaded and I cant figure out why. any help will do

  • Casual Listener
  • I uploaded a picture to my spotify account however it turns itself sideways once uploaded and I cant figure out why. any help will do
  • raegansherman
  • Newbie
  • 487 Views
  • 4 comments
  • 1 likes
  • Mac Book
    profile picture
  • Closed
  • 487 Views
  • 4 comments
  • 1 votes

iOS app current playtime not updating after

When you are in the screen where you can see the album illustration, and if you draw the screen down to go back to the playlist by hand, not with the arrow button in the upper left hand corner, and if you slide the illustration back up, the time of t...

  • Casual Listener
  • When you are in the screen where you can see the album illustration, and if you draw the screen down to go back to the playlist by hand, not with the arrow button in the upper left hand corner, and i...
  • Mara_F
  • Roadie
  • 196 Views
  • 7 comments
  • 1 likes
  • iOS
  • Closed
  • 196 Views
  • 7 comments
  • 1 votes

Ios play queue and inaccessible

I can no longer seem to access and modify the play queue. spotify version 6.8.0.3786ios 10.1.1ipjone 6s

  • Regular
  • I can no longer seem to access and modify the play queue.   spotify version 6.8.0.3786 ios 10.1.1 ipjone 6s    
  • Hubo
  • Community Legend
  • 242 Views
  • 6 comments
  • 1 likes
  • iOS
  • Closed
  • 242 Views
  • 6 comments
  • 1 votes

Jazz new releases almost never updated under browse/genre

Seriously, this is real. If you like to keep track of jazz new releases apparently Spotify has them, but for some reason its genre-bots don't bother putting them into the proper browse category. I can go to other services and see many new releases ev...

  • Regular
  • Seriously, this is real. If you like to keep track of jazz new releases apparently Spotify has them, but for some reason its genre-bots don't bother putting them into the proper browse category. I ca...
  • user-removed
  • Not applicable
  • 970 Views
  • 2 comments
  • 1 likes
  • Android
    Desktop
    Hardware Partner
    Linux
    Mac
    Mobile
    Web Player
    Windows Phone
  • Not An Issue
  • 970 Views
  • 2 comments
  • 1 votes

Spotify App on LGTV (WebOS3.0) - Wireless Keyboard can't input anything

Hey guys, I'm using the Spotify app on the LG 49UH6500 TV which is on WebOS3.0.I also recently purchased a Logitech K400 Plus wireless keyboard. The strange thing is, the app somehow can't accept input from the keyboard.Instead, it relies on the arro...

  • Casual Listener
  • Hey guys,   I'm using the Spotify app on the LG 49UH6500 TV which is on WebOS3.0. I also recently purchased a Logitech K400 Plus wireless keyboard.   The strange thing is, the app some...
  • Mara_F
  • Roadie
  • 378 Views
  • 1 comments
  • 1 likes
  • LG Smart TV
  • Not An Issue
  • 378 Views
  • 1 comments
  • 1 votes

Troye Sivan Blue Neighbourhood (Deluxe) glitch

Song has wrong information I try to listen to the original song Wild from Troye Sivan - Blue Neighborhood album and it plays the re released version instead which isn't even on the album and it doesn't mention that it features Alessia Cara either.

  • Casual Listener
  • Song has wrong information I try to listen to the original song Wild from Troye Sivan - Blue Neighborhood album and it plays the re released version instead which isn't even on the album and it doesn...
  • Sophia
  • Roadie
  • 589 Views
  • 3 comments
  • 1 likes
  • Android
    Artist album
    Desktop
    Glitch
    Windows
    Wrong Info
  • Closed
  • 589 Views
  • 3 comments
  • 1 votes

Song playing in background for 10 seconds

When my spotify player is up random songs are playing in the background for 10 seconds. This happens whether I am playing a song or I have it paused. The songs seem to be recent ones that I have played. MacBook AirSpotify App

  • Casual Listener
  • When my spotify player is up random songs are playing in the background for 10 seconds. This happens whether I am playing a song or I have it paused. The songs seem to be recent ones that I have play...
  • Sophia
  • Roadie
  • 243 Views
  • 4 comments
  • 1 likes
  • Mac
  • Closed
  • 243 Views
  • 4 comments
  • 1 votes

şarkıyı dinleyemiyorum

Sectiğim parça için ülkemde dinlenemedigini söylüyor

  • Casual Listener
  • Sectiğim parça için ülkemde dinlenemedigini söylüyor
  • hyturkyilmaz
  • Casual Listener
  • 168 Views
  • 5 comments
  • 1 likes
  • Closed
  • 168 Views
  • 5 comments
  • 1 votes

Spotify not working from mobiltel network

Spotify is not working from within Bulgarian internet/mobile operator mobiltel.77.70.26.0/23 for example.The issue first appeared around last Friday.

  • Visitor
  • Spotify is not working from within Bulgarian internet/mobile operator mobiltel. 77.70.26.0/23 for example. The issue first appeared around last Friday.
  • user-removed
  • Not applicable
  • 140 Views
  • 3 comments
  • 1 likes
  • Fixed
  • 140 Views
  • 3 comments
  • 1 votes

Getting the same adverts back to back

On spotify free I am hearing the same advert playing 3/4 times in a row during an "ad break" - this is extremely frustrating and means I'm listening to far more adverts than I need to! Windows 10Spotify 1.0.42.151.g19de0aa6

  • Casual Listener
  • On spotify free I am hearing the same advert playing 3/4 times in a row during an "ad break" - this is extremely frustrating and means I'm listening to far more adverts than I need to!   Windo...
  • Dreadlord
  • Community Legend
  • 94 Views
  • 1 comments
  • 1 likes
  • Desktop
  • Closed
  • 94 Views
  • 1 comments
  • 1 votes

Not playing entire playlist played, database error?

HiThere seems to be an ongoing database problem, I see it thru that my entire playlist is not being played in shuffle mode. I have just 1 playlist with +3K songs in it, and what I experience is that i chosse to play it and by default I have shuffle m...

  • Casual Listener
  • Hi There seems to be an ongoing database problem, I see it thru that my entire playlist is not being played in shuffle mode. I have just 1 playlist with +3K songs in it, and what I experience is tha...
  • RodrigoPalma
  • Roadie
  • 362 Views
  • 8 comments
  • 1 likes
  • Closed
  • 362 Views
  • 8 comments
  • 1 votes

Select sound device

Why can we still not select our sound device. This idea has been floated for years but we have had to use old versions of Spotify with add-ons to get this feature. Many of us would like to have music coming through our speakers and keep our headset f...

  • Casual Listener
  • Why can we still not select our sound device. This idea has been floated for years but we have had to use old versions of Spotify with add-ons to get this feature.   Many of us would like to h...
  • RodrigoPalma
  • Roadie
  • 115 Views
  • 1 comments
  • 1 likes
  • Sound device
  • Not An Issue
  • 115 Views
  • 1 comments
  • 1 votes

Music played after adverts

I just use the free version of Spotify. While after after adverts the records continue the time bar doesn't move so i don't know how much of the song is left and the picture of the advert stays in the corner insteda of the next song. Any ideas?

  • Casual Listener
  • I just use the free version of Spotify. While after after adverts the records continue the time bar doesn't move so i don't know how much of the song is left and the picture of the advert stays in th...
  • Mara_F
  • Roadie
  • 220 Views
  • 5 comments
  • 1 likes
  • Closed
  • 220 Views
  • 5 comments
  • 1 votes

Spotify Connect

Hi, I have 3 Sonos Play 1 speakers, and realy love your idea with the new spotify connect update. My problem is that I can't find my speakers in the spotify connect option in my app (android user). Have tried all from your guides on the internet. My ...

  • Casual Listener
  • Hi,   I have 3 Sonos Play 1 speakers, and realy love your idea with the new spotify connect update. My problem is that I can't find my speakers in the spotify connect option in my app (android...
  • JuanSebastian
  • Roadie
  • 165 Views
  • 2 comments
  • 1 likes
  • Android
    Desktop
    SONOS
    spotify connect
  • Not An Issue
  • 165 Views
  • 2 comments
  • 1 votes

Can't Rename Playlists or Add songs to Existing playlists

I have the spotify app on chromebook.Currently anytime I try to rename a playlist it oks it then does nothing. The same issue when I try to add songs to my playlists, I click add, then the playlist, the taskbar disappears then the song isn't added.Ve...

  • Casual Listener
  • I have the spotify app on chromebook. Currently anytime I try to rename a playlist it oks it then does nothing. The same issue when I try to add songs to my playlists, I click add, then the playlist...
  • Mara_F
  • Roadie
  • 111 Views
  • 2 comments
  • 1 likes
  • Closed
  • 111 Views
  • 2 comments
  • 1 votes

High pitched noise during songs.

Recently a random high pitched noise will sound during a track. This isn't a botched track, this happens with various songs (which will then play fine later). It will only stop when force closed, pausing the song does nothing. When I then go back int...

  • Casual Listener
  • Recently a random high pitched noise will sound during a track. This isn't a botched track, this happens with various songs (which will then play fine later). It will only stop when force closed, pau...
  • Eljayess
  • Casual Listener
  • 1056 Views
  • 3 comments
  • 1 likes
  • Android
  • Closed
  • 1056 Views
  • 3 comments
  • 1 votes