Announcements

Help Wizard

Step 1

NEXT STEP

Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Problem With Que

I have an iPhone 8 running latest 11.2.1 IOS software with Spotify Version 8.4.37.704 with Premium. A few updates of Spotify software ago, the last queued song on my queued list appears as blank. If I que 1 song then there is just a blank space but i...

  • Casual Listener
  • I have an iPhone 8 running latest 11.2.1 IOS software with Spotify Version 8.4.37.704 with Premium. A few updates of Spotify software ago, the last queued song on my queued list appears as blank. If ...
  • Alfredo
  • Roadie
  • 118 Views
  • 4 comments
  • 0 likes
  • Closed
  • 118 Views
  • 4 comments
  • 0 votes

No spotify sound om my laptop.

Hi. Have noticed that the sound of the spotify was stunned / lagged on my laptop.An HP EliteBook 840 with Windows 7. After the last update the sound dissapeared completely. ONLY the downloaded app has no sound. Webplayer via google works well. Other ...

  • Regular
  • Hi. Have noticed that the sound of the spotify was stunned / lagged on my laptop. An HP EliteBook 840 with Windows 7. After the last update the sound dissapeared completely. ONLY the downloaded app ...
  • Alfredo
  • Roadie
  • 150 Views
  • 3 comments
  • 0 likes
  • No sound not playing no responds
  • Fixed
  • 150 Views
  • 3 comments
  • 0 votes

Spotify Pausing

Everytime I play music on Spotify the app pauses everytime I get a notification, and then it won’t continue to play after I receive the notification. I have logged in and out Multiple times. Will delete app if issue isn’t fixed.

  • Casual Listener
  • Everytime I play music on Spotify the app pauses everytime I get a notification, and then it won’t continue to play after I receive the notification. I have logged in and out Multiple times. Will del...
  • Aimee_T
  • Roadie
  • 111 Views
  • 2 comments
  • 0 likes
  • Mobile
  • Closed
  • 111 Views
  • 2 comments
  • 0 votes

sync ford

vorrei sapere se il sync ford sara ripristinato.

  • Casual Listener
  • vorrei sapere se il sync ford sara ripristinato.
  • SergioDavid
  • Roadie
  • 104 Views
  • 1 comments
  • 0 likes
  • Not An Issue
  • 104 Views
  • 1 comments
  • 0 votes

CarPlay iOS now playing

Hi ’Now Playing’ no longer works when using CarPlay. The button is there but it just puts me back to the menu before. Only seems to have happened recently. Something wrong with the update? thanks

  • Casual Listener
  • Hi   ’Now Playing’ no longer works when using CarPlay. The button is there but it just puts me back to the menu before. Only seems to have happened recently. Something wrong with the update? ...
  • Aimee_T
  • Roadie
  • 282 Views
  • 2 comments
  • 0 likes
  • Carplay
    iOS
  • Closed
  • 282 Views
  • 2 comments
  • 0 votes

Google Pixel 2 - Spotify premium account, battery drain

Hi, I have my Google Pixel 2 for about a month now and have been experiencing terrible battery issues whenever I use Spotify. My battery drains to 70% after 2 hours of using Spotify. I checked the usage and it was 10% but does not constitute to the a...

  • Casual Listener
  • Hi,    I have my Google Pixel 2 for about a month now and have been experiencing terrible battery issues whenever I use Spotify. My battery drains to 70% after 2 hours of using Spoti...
  • Alfredo
  • Roadie
  • 565 Views
  • 6 comments
  • 0 likes
  • Closed
  • 565 Views
  • 6 comments
  • 0 votes

Songs cutting in and out every other second

Whenever I start listening to music its fine for about 10 minutes then songs start to static in and out, making listening impossible. I've uninstalled and reinstalled, opened and closed, and tried different headphones. Nothing seems to work.

  • Regular
  • Whenever I start listening to music its fine for about 10 minutes then songs start to static in and out, making listening impossible. I've uninstalled and reinstalled, opened and closed, and tried di...
  • Aimee_T
  • Roadie
  • 137 Views
  • 2 comments
  • 0 likes
  • Closed
  • 137 Views
  • 2 comments
  • 0 votes

only part of the song plays

No matter what song or device or network im using I cant play a whole song, Plays around 30 to 50 seconds then goes to the next song very frustrating spent hours with Spotify tech that was usless any help would be nice

  • Casual Listener
  • No matter what song or device or network im using I cant play a whole song, Plays around 30 to 50 seconds then goes to the next song very frustrating spent hours with Spotify tech that was usless any...
  • Alfredo
  • Roadie
  • 166 Views
  • 4 comments
  • 0 likes
  • Closed
  • 166 Views
  • 4 comments
  • 0 votes

Black Screen / App not loading

I an using a galaxy s8+ and since Wednesday 31st Jan 2018, the Spotify app hasn' worked. When I open the app I simply get a black screen (screenshot attached) and I cannot do anything with it. It just freezes. I have tried to uninstall and then insta...

  • Casual Listener
  • I an using a galaxy s8+ and since Wednesday 31st Jan 2018, the Spotify app hasn' worked. When I open the app I simply get a black screen (screenshot attached) and I cannot do anything with it. It jus...
  • Alfredo
  • Roadie
  • 83 Views
  • 2 comments
  • 0 likes
  • Android
  • Closed
  • 83 Views
  • 2 comments
  • 0 votes

Gear S3 offline problem

With Tizen 3.0 update I'm not able to play songs from my offline playlists. It seems like the player is stuck with the last song I played online and is unable to skip it.I also went back to online and selected a song from my offline playlist to make ...

  • Casual Listener
  • With Tizen 3.0 update I'm not able to play songs from my offline playlists. It seems like the player is stuck with the last song I played online and is unable to skip it. I also went bac...
  • SergioDavid
  • Roadie
  • 191 Views
  • 4 comments
  • 0 likes
  • Fixed
  • 191 Views
  • 4 comments
  • 0 votes

No internet connection, error code 4

Hi, I have 3 android phones and two desktop computers on my LAN and none of them can connect to spotify. I have full internet connection otherwise. I can get spotify to work in some situations as shown below, still it is very frustrating when it does...

  • Regular
  • Hi,   I have 3 android phones and two desktop computers on my LAN and none of them can connect to spotify. I have full internet connection otherwise. I can get spotify to work in som...
  • Aimee_T
  • Roadie
  • 229 Views
  • 4 comments
  • 0 likes
  • Android
    Desktop
    Windows
  • Closed
  • 229 Views
  • 4 comments
  • 0 votes

Can't remove Spotify Connect device

I once played some music through a friends Denon receiver and ever since, I now have their receiver listed in my devices to play to. There's no way for me to remove it. The app on iOS has an option to remove from the list, but it just comes back afte...

  • Casual Listener
  • I once played some music through a friends Denon receiver and ever since, I now have their receiver listed in my devices to play to.  There's no way for me to remove it. The app on iOS has an o...
  • Leonardo
  • Roadie
  • 597 Views
  • 5 comments
  • 0 likes
  • Android
    Connect
    Desktop
    iOS
  • Fixed
  • 597 Views
  • 5 comments
  • 0 votes

Songs stop playing after 30 secs

Hello so I added Spotify to my ps4 today and that has messed everything up now I can only listen to 30 secs of a song before it just pauses and no error message it does it on my pc and my phone as well as the ps4 I uninstalled it and reinstalled it a...

  • Casual Listener
  • Hello so I added Spotify to my ps4 today and that has messed everything up now I can only listen to 30 secs of a song before it just pauses and no error message it does it on my p...
  • Aimee_T
  • Roadie
  • 115 Views
  • 2 comments
  • 0 likes
  • Closed
  • 115 Views
  • 2 comments
  • 0 votes

Payment rejected in Portugal

As I have moved to Portugal I have tried over the past 7 days to renew my subscription from Portugal. I have changed my country to Portugal but multiple attempts to pay with both my Portuguese credit and debit cards get rejected. I have contacted my ...

  • Casual Listener
  • As I have moved to Portugal I have tried over the past 7 days to renew my subscription from Portugal. I have changed my country to Portugal but multiple attempts to pay with both my Portuguese credit...
  • Alfredo
  • Roadie
  • 138 Views
  • 6 comments
  • 0 likes
  • Closed
  • 138 Views
  • 6 comments
  • 0 votes

Ads don't play correctly, stop and end the queue.

After a specific ad plays (The one in attachment) the ad just doesn't end playing and I have to restart Spotify entirely to fix it. This happens anytime this ad starts.

  • Casual Listener
  • After a specific ad plays (The one in attachment) the ad just doesn't end playing and I have to restart Spotify entirely to fix it. This happens anytime this ad starts.
  • Aimee_T
  • Roadie
  • 102 Views
  • 4 comments
  • 0 likes
  • Closed
  • 102 Views
  • 4 comments
  • 0 votes

Facebook sharing music issue: song link doesn't have play button anymore

Hi All, Hoping someone can solve this for me! I like to share music from Spotify to Facebook from both my laptop and iphone. In the past i would share a song and when it appeared on facebook it would have the play button so my friends could click it ...

  • Casual Listener
  • Hi All, Hoping someone can solve this for me! I like to share music from Spotify to Facebook from both my laptop and iphone. In the past i would share a song and when it appeared on facebook it would...
  • Aimee_T
  • Roadie
  • 237 Views
  • 2 comments
  • 0 likes
  • Closed
  • 237 Views
  • 2 comments
  • 0 votes

Added songs to collab playlist but not showing up/updating

I've recently created a collab playlist with a friend, and we both tried adding our songs to the playlist but none of them would show up, and when we tried adding the same songs again, it pops a message saying that there are already duplicates in the...

  • Regular
  • I've recently created a collab playlist with a friend, and we both tried adding our songs to the playlist but none of them would show up, and when we tried adding the same songs again, it pops a mess...
  • SergioDavid
  • Roadie
  • 141 Views
  • 3 comments
  • 0 likes
  • Desktop
    Windows
  • Not An Issue
  • 141 Views
  • 3 comments
  • 0 votes

Playlist skip

I am about to leave spotify, 17 bucks a month and my playlist randomly changes to some crazy playlist I never heard of or if its not doing that it plays 30 seconds of a song then skips. I have tried to uninstall and reinstall but that didnt work. Not...

  • Casual Listener
  • I am about to leave spotify, 17 bucks a month and my playlist randomly changes to some crazy playlist I never heard of or if its not doing that it plays 30 seconds of a song then skips. I have tried ...
  • Hubo
  • Community Legend
  • 70 Views
  • 1 comments
  • 0 likes
  • Android
  • Closed
  • 70 Views
  • 1 comments
  • 0 votes

Many bug

Help me fix this problem.1. If I select one song, it always stop in the middle of the song, and can't continue to the next song.But when I click play at the top of the songs list, (play or shuffle) it can play a few song but then it stop again in the...

  • Regular
  • Help me fix this problem. 1. If I select one song, it always stop in the middle of the song, and can't continue to the next song. But when I click play at the top of the songs list, (play or shuffl...
  • Alfredo
  • Roadie
  • 352 Views
  • 6 comments
  • 0 likes
  • Android
    Mobile
  • Closed
  • 352 Views
  • 6 comments
  • 0 votes

Google Audio no longer connects to Spotify since February 2018 update

We recently purchased three Google Audio devices to hook up around our house, since Spotify connected so beautifully to them and we could listen to different music in different rooms with our separate Premium accounts. It was great. Now, after the up...

  • Roadie
  • We recently purchased three Google Audio devices to hook up around our house, since Spotify connected so beautifully to them and we could listen to different music in different rooms with our separat...
  • Aimee_T
  • Roadie
  • 123 Views
  • 2 comments
  • 0 likes
  • google
  • Closed
  • 123 Views
  • 2 comments
  • 0 votes