Announcements

Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Why one of my song only play 10 second

One of my song only played 10 seconds. After that it will play another song by itself. While i tried on my friend's spotify, it can play well. My connection is good, wifi okay, and another song is never mind. The song is BTS - Spring Day. Here is the...

  • Casual Listener
  • One of my song only played 10 seconds. After that it will play another song by itself. While i tried on my friend's spotify, it can play well. My connection is good, wifi okay, and another song is ne...
  • SergioDavid
  • Roadie
  • 86 Views
  • 2 comments
  • 0 likes
  • Android
  • Closed
  • 86 Views
  • 2 comments
  • 0 votes

I am attempting to add a family member to my family plan. I currently have members added alread

I am attempting to add a family member to my family plan. I currently have members added already, but I need to invite the others. I go into "Account," then click on "Premium for Family," but the screen where I should be able to invite memebers stays...

  • Casual Listener
  • I am attempting to add a family member to my family plan.  I currently have members added already, but I need to invite the others.  I go into "Account," then click on "Premium for Family,"...
  • SergioDavid
  • Roadie
  • 119 Views
  • 2 comments
  • 0 likes
  • Desktop
  • Closed
  • 119 Views
  • 2 comments
  • 0 votes

Spotify Chrome Cast. Help?

I am trying to cast my music onto the TV, but it seems that Spotify isn't recognizing the Chrome Cast? It doesn't even appear on the list of "devices avilable". Anyone know what to do? Thank you.

  • Casual Listener
  • I am trying to cast my music onto the TV, but it seems that Spotify isn't recognizing the Chrome Cast? It doesn't even appear on the list of "devices avilable". Anyone know what to do? Thank you.
  • SergioDavid
  • Roadie
  • 80 Views
  • 2 comments
  • 0 likes
  • Closed
  • 80 Views
  • 2 comments
  • 0 votes

Equalizer on spotify android is delayed when a song starts

when a song starts, it starts for 1/4 or half a second as stock setting then the custom/preset equalizer setting kicks in. also happens when skipping to a next or previous track as well as just starting over the current track. this seems to be an ong...

  • Regular
  • when a song starts, it starts for 1/4 or half a second as stock setting then the custom/preset equalizer setting kicks in. also happens when skipping to a next or previous track as well as just start...
  • Chris
  • Spotify
  • 6524 Views
  • 39 comments
  • 57 likes
  • Android
    bug
    Equalizer
  • Not Right Now
  • 6524 Views
  • 39 comments
  • 57 votes

charged for premium, didnt recieve

Attempted to pay .99c for premium twice in a row, was told both times that the payment failed, saw in my bank statement i had been charged 99c twice?? please amend

  • Casual Listener
  • Attempted to pay .99c for premium twice in a row, was told both times that the payment failed, saw in my bank statement i had been charged 99c twice?? please amend  
  • SergioDavid
  • Roadie
  • 174 Views
  • 4 comments
  • 0 likes
  • Closed
  • 174 Views
  • 4 comments
  • 0 votes

BUG Song that launches by itself

Hi, I have 3 dyas with the bug? A song of the same band star by itself no matter if I'm using Iphone app or Computer. The band is DRILL BEATS. It's really weird because I never listened that band. After that song launches the configuration of the pla...

Captura de pantalla 2017-12-04 a las 15.51.40.png
  • Casual Listener
  • Hi, I have 3 dyas with the bug? A song of the same band star by itself no matter if I'm using Iphone app or Computer. The band is DRILL BEATS. It's really weird because I never listened that band. Af...
  • Ghou
  • Casual Listener
  • 331 Views
  • 5 comments
  • 1 likes
  • Iphone Desktop Bug
  • Not An Issue
  • 331 Views
  • 5 comments
  • 1 votes

Swipe to queue offline (iOS)

I noticed that the "Swipe to add a song to queue" does not work when operating in offline mode. As soon as I go online again, swinping right does add songs to the queue again.

  • Roadie
  • I noticed that the "Swipe to add a song to queue" does not work when operating in offline mode.  As soon as I go online again, swinping right does add songs to the queue again.
  • turok
  • Regular
  • 476 Views
  • 5 comments
  • 0 likes
  • iOS
  • Closed
  • 476 Views
  • 5 comments
  • 0 votes

Casting connection issues using multiple devices / groups

Spotify has an ongoing casting issue which isn't present with it's direct competitors. I am able to replicate the issue across multiple devices / accounts / networks and see consistent behaviour which I believe attributes to a bug. This is on a OnePl...

  • Music Fan
  • Spotify has an ongoing casting issue which isn't present with it's direct competitors. I am able to replicate the issue across multiple devices / accounts / networks and see consistent behaviour whic...
  • Chris
  • Spotify
  • 7495 Views
  • 12 comments
  • 43 likes
  • Android
    Casting
    chromecast
    connecting
    Groups
    Mobile
    multiple devices
  • Closed
  • 7495 Views
  • 12 comments
  • 43 votes

Spotify free trial

Do I get a 30 day free trial even though began a 7 day free trial? If so, how do I commence it?

  • Casual Listener
  • Do I get a 30 day free trial even though began a 7 day free trial? If so, how do I commence it?
  • SergioDavid
  • Roadie
  • 70 Views
  • 2 comments
  • 0 likes
  • free trial
  • Not An Issue
  • 70 Views
  • 2 comments
  • 0 votes

Spotify stopped working on Denon AVR X2000

Hi,Few days ago Spotify stopped working on Denon AVR X2000 receiver. There must be something changed by Spotify on the SERVER side (protocol change). Everything else works, wifi, internet radio and my NW not changed anything last 6 months.Spotify wor...

  • Casual Listener
  • Hi, Few days ago Spotify stopped working on Denon AVR X2000 receiver. There must be something changed by Spotify on the SERVER side (protocol change). Everything else works, wifi, internet radio and...
  • conamor7
  • Newbie
  • 1391 Views
  • 14 comments
  • 0 likes
  • Denon AVR
  • Closed
  • 1391 Views
  • 14 comments
  • 0 votes

why did spotify remove facebook posting?

Seems really stupid. WHy would they remove this feature?

  • Casual Listener
  • Seems really stupid. WHy would they remove this feature?
  • SergioDavid
  • Roadie
  • 107 Views
  • 4 comments
  • 0 likes
  • Not An Issue
  • 107 Views
  • 4 comments
  • 0 votes

All my secret playlist has turned public automatically

This week all my secret playlists that has prepared for a few friends has turned public without my permission.It's a huge bug. I've asked a few friends and they told me that if they share their secret playlists with me, their playlists turns public t...

  • Regular
  • This week all my secret playlists that has prepared for a few friends has turned public without my permission. It's a huge bug. I've asked a few friends and they told me that if they share their s...
  • SergioDavid
  • Roadie
  • 156 Views
  • 2 comments
  • 0 likes
  • Playlist
  • Closed
  • 156 Views
  • 2 comments
  • 0 votes

I was listening to a song and an ad interrupted in the middle of it

I know that sometimes an ad can come on a few seconds before the sing ends, but there was at least 45 seconds left of this song. As if the ad wasn't already a problem, after the ads it started playing a different song without letting me finish the on...

  • Casual Listener
  • I know that sometimes an ad can come on a few seconds before the sing ends, but there was at least 45 seconds left of this song. As if the ad wasn't already a problem, after the ads it started playin...
  • SergioDavid
  • Roadie
  • 157 Views
  • 2 comments
  • 2 likes
  • Closed
  • 157 Views
  • 2 comments
  • 2 votes

Suddenly Error 13

Had no problem running spotify this morning and then when I got home.. BOOM! update fails with error 13. Tried a reinstall with both normal and a full installer or something like that and nothing helped.

  • Casual Listener
  • Had no problem running spotify this morning and then when I got home.. BOOM! update fails with error 13.   Tried a reinstall with both normal and a full installer or something like that and no...
  • SergioDavid
  • Roadie
  • 131 Views
  • 2 comments
  • 0 likes
  • Closed
  • 131 Views
  • 2 comments
  • 0 votes

Playlist

When I click on "Playlists", I am very briefly able to see the page with my various playlists, but only for a second. The page then immediately changes to the Discover Weekly playlist. I am able to get to some of my most frequented playlists by going...

  • Casual Listener
  • When I click on "Playlists", I am very briefly able to see the page with my various playlists, but only for a second. The page then immediately changes to the Discover Weekly playlist. I am able to g...
  • SergioDavid
  • Roadie
  • 81 Views
  • 2 comments
  • 0 likes
  • Android
  • Closed
  • 81 Views
  • 2 comments
  • 0 votes

Can't add a family member to family plan

After many instances, I give up. I can't add mi wife into our family account. I send the invitation, she follow the link, but there's always the message "something went wrong". I tried with other browser, cleaning cache, sending again the invitation....

  • Regular
  • After many instances, I give up. I can't add mi wife into our family account. I send the invitation, she follow the link, but there's always the message "something went wrong".    I tried...
  • SergioDavid
  • Roadie
  • 454 Views
  • 2 comments
  • 0 likes
  • family account
  • Closed
  • 454 Views
  • 2 comments
  • 0 votes

Everytime spotify web player logs me out and...

Everytime spotify web player logs me out and when i try to log in again it says i am using wrong username or password, i create new one and the next day the same happens.... what the **bleep**?

  • Casual Listener
  • Everytime spotify web player logs me out and when i try to log in again it says i am using wrong username or password, i create new one and the next day the same happens.... what the **bleep**?
  • SergioDavid
  • Roadie
  • 170 Views
  • 4 comments
  • 7 likes
  • Web Player
    Windows
  • Closed
  • 170 Views
  • 4 comments
  • 7 votes

I click play and the song won't start?

Hey guys, bit new to spotify. I just signed up like literally two days ago. Anyways I created a couple of play lists and I went to go play one and like it won't play? I clicked the play button and it doesn't work. Like what is up with that???

  • Casual Listener
  • Hey guys, bit new to spotify. I just signed up like literally two days ago. Anyways I created a couple of play lists and I went to go play one and like it won't play? I clicked the play button and it...
  • SergioDavid
  • Roadie
  • 69 Views
  • 2 comments
  • 0 likes
  • Closed
  • 69 Views
  • 2 comments
  • 0 votes

I can’t pay premium

Hi, I can’t pay may subscription through smart. Please help

  • Casual Listener
  • Hi, I can’t pay may subscription through smart. Please help
  • SergioDavid
  • Roadie
  • 143 Views
  • 2 comments
  • 0 likes
  • Closed
  • 143 Views
  • 2 comments
  • 0 votes

Crossfade not working within albums

There are certain albums that I come across that do not crossfade within. When I switch to shuffle the individual songs are able to crossfade normally, whether they be the end of the current song or the beginning of the new. However, when moving in o...

  • Casual Listener
  • There are certain albums that I come across that do not crossfade within. When I switch to shuffle the individual songs are able to crossfade normally, whether they be the end of the current song or ...
  • SergioDavid
  • Roadie
  • 79 Views
  • 2 comments
  • 1 likes
  • Crossfade
  • Closed
  • 79 Views
  • 2 comments
  • 1 votes