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Ongoing Issues

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Forum Posts

Android Auto - test ad for Cream PNP keeps repeating

Curious if anyone else sees this behavior and what the fix might be?? When I play Spotify through Android Auto, I don't hear any real adverstisements, just a "Test add for Android Auto Devices / Cream Plug & Play". This test ad plays after every coup...

  • Casual Listener
  • Curious if anyone else sees this behavior and what the fix might be??   When I play Spotify through Android Auto, I don't hear any real adverstisements, just a "Test add for Android Auto De...
  • Leo
  • Spotify
  • 1177 Views
  • 9 comments
  • 0 likes
  • Fixed
  • 1177 Views
  • 9 comments
  • 0 votes

Spotify keep pausing music when opening other apps or getting notifications

i would open snapchat and my music will pause, or i’ll go and open twitter or youtube and the music also stops. i have tried restarting my phone, uninstalling the app itself, and uninstalling the various apps. i’m very disappointed and frustrated wit...

  • Casual Listener
  • i would open snapchat and my music will pause, or i’ll go and open twitter or youtube and the music also stops. i have tried restarting my phone, uninstalling the app itself, and uninstalling the var...
  • SergioDavid
  • Roadie
  • 315 Views
  • 2 comments
  • 0 likes
  • Case Closed
  • 315 Views
  • 2 comments
  • 0 votes

Newly added songs are'nt playing!

Can I get some help? I've had a playlist of some of my favorite songs for a while, but I've found quite a few new songs I like, so I added them to my playlist. The problem? They aren't playing AT ALL. It's as if my phone is ignoring the new songs. Th...

  • Casual Listener
  • Can I get some help? I've had a playlist of some of my favorite songs for a while, but I've found quite a few new songs I like, so I added them to my playlist. The problem? They aren't playing AT ALL...
  • SergioDavid
  • Roadie
  • 153 Views
  • 2 comments
  • 0 likes
  • Case Closed
  • 153 Views
  • 2 comments
  • 0 votes

Pop up

Basically on the mobile version on my phone all of a sudden those ads that come up for a new album and you hit dismiss or sorthing, I click it and it won't go away it's like it's unresponsive and I have to clear the appand relaunch it all the time an...

  • Casual Listener
  • Basically on the mobile version on my phone all of a sudden those ads that come up for a new album and you hit dismiss or sorthing, I click it and it won't go away it's like it's unresponsive and I h...
  • SergioDavid
  • Roadie
  • 107 Views
  • 2 comments
  • 0 likes
  • Fix
  • Case Closed
  • 107 Views
  • 2 comments
  • 0 votes

Ads won’t work

I will watch the ads that are supposed to make 30 minutes ad free. They never load but I hear the intro/outro part of each. Directly after will be more ads don’t work. The ads begin to loop and it takes at least 10 minutes before I can listen to a so...

  • Casual Listener
  • I will watch the ads that are supposed to make 30 minutes ad free. They never load but I hear the intro/outro part of each. Directly after will be more ads don’t work. The ads begin to loop and it ta...
  • SergioDavid
  • Roadie
  • 127 Views
  • 2 comments
  • 0 likes
  • Android
    Failure
  • Case Closed
  • 127 Views
  • 2 comments
  • 0 votes

App not working on UE65KS7005

Spotify does not start anymore on my UE65KS7005 from late 2016 (tizen). It has been working until I tried it today after not using it for a few weeks. I tried uninstalling and reinstalling the app. Restarting tv of course. Everything else is fine exc...

  • Regular
  • Spotify does not start anymore on my UE65KS7005 from late 2016 (tizen). It has been working until I tried it today after not using it for a few weeks. I tried uninstalling and reinstalling the app. R...
  • SergioDavid
  • Roadie
  • 673 Views
  • 2 comments
  • 0 likes
  • Samsung
    tizen
  • Case Closed
  • 673 Views
  • 2 comments
  • 0 votes

Bug when connecting to Sonos from app

Had to roll back to an earlier version of the Spotify app. The latest app will not connect to Sonos. Able to use Spotify services in Sonos app but not directly from Spotify app. Earlier version works fine. Had restored everything and this was only so...

  • Casual Listener
  • Had to roll back to an earlier version of the Spotify app. The latest app will not connect to Sonos. Able to use Spotify services in Sonos app but not directly from Spotify app. Earlier version works...
  • SergioDavid
  • Roadie
  • 122 Views
  • 2 comments
  • 0 likes
  • Android
    Mobile
  • Case Closed
  • 122 Views
  • 2 comments
  • 0 votes

Error Code 13

Im unable to start Spotify due to an issue. Every time I try to open spotify/install it I get the Error Code 13 who says that Spotify was unable to finish the process because the needed files werent created. I would appreciate any kind of helpMy PC i...

  • Casual Listener
  • Im unable to start Spotify due to an issue. Every time I try to open spotify/install it I get the Error Code 13 who says that Spotify was unable to finish the process because the needed files werent ...
  • SergioDavid
  • Roadie
  • 79 Views
  • 2 comments
  • 0 likes
  • Case Closed
  • 79 Views
  • 2 comments
  • 0 votes

Unable to log in on my mobile

It appears that this problem has been reported to you by numerous customers. I too am unable to log in on my mobile as it keeps saying I am offline! I AM NOT!!!!I reloaded the app and cancelled and put in my password on numerous occasions, to no avai...

  • Casual Listener
  • It appears that this problem has been reported to you by numerous customers. I too am unable to log in on my mobile as it keeps saying I am offline! I AM NOT!!!! I reloaded the app and cancelled and...
  • SergioDavid
  • Roadie
  • 85 Views
  • 2 comments
  • 0 likes
  • Case Closed
  • 85 Views
  • 2 comments
  • 0 votes

Student Discount

Hi there,I just sign up my credit card for student Premium but didn't submit my file yet. I don't know why i can't choose the fule from my phone. But You did charge my credit already. Can you do anything for me please? Such as give me a link to submi...

  • Casual Listener
  • Hi there, I just sign up my credit card for student Premium but didn't submit my file yet. I don't know why i can't choose the fule from my phone. But You did charge my credit already. Can you do an...
  • SergioDavid
  • Roadie
  • 74 Views
  • 2 comments
  • 0 likes
  • Case Closed
  • 74 Views
  • 2 comments
  • 0 votes

Clicking play on a song in a playlist doesn't play the correct song

On the webplayer the last couple days when I have clicked on any song in my playlist to play it the wrong song starts playing, as if I have shuffle on and press next. Im using Chrome 62.0.3202.94

  • Casual Listener
  • On the webplayer the last couple days when I have clicked on any song in my playlist to play it the wrong song starts playing, as if I have shuffle on and press next. Im using Chrome 62.0.3...
  • SergioDavid
  • Roadie
  • 68 Views
  • 2 comments
  • 0 likes
  • Web Player
  • Case Closed
  • 68 Views
  • 2 comments
  • 0 votes

Android fails to connect to Sonos if second Spotify account is currently playing

Android phone fails to connect/play to Sonos speaker if speaker is in use by a second Spotify account. If any other music service is already playing (e.g. Pandora) there is no issue with Android playing Spotify music. This does occur with the iPhone ...

  • Casual Listener
  • Android phone fails to connect/play to Sonos speaker if speaker is in use by a second Spotify account. If any other music service is already playing (e.g. Pandora) there is no issue with Android play...
  • SergioDavid
  • Roadie
  • 118 Views
  • 2 comments
  • 0 likes
  • Android
  • Case Closed
  • 118 Views
  • 2 comments
  • 0 votes

Samsung gear s3 offline issues

gear s3 with spotify premium account. while connected to Wi-Fi at home, I can download playlists. to test this I put my watch to airplane mode and can still play the music. fast forward to the following day. when I arrive at the gym I go to open spot...

  • Casual Listener
  • gear s3 with spotify premium account.   while connected to Wi-Fi at home, I can download playlists. to test this I put my watch to airplane mode and can still play the music.   fast for...
  • SergioDavid
  • Roadie
  • 995 Views
  • 5 comments
  • 2 likes
  • Case Closed
  • 995 Views
  • 5 comments
  • 2 votes

Loggin in premium account is not working

I was trying to accept an invitation to a premium account but the system always kick me out and tell me something when wrong and to try again.

  • Casual Listener
  • I was trying to accept an invitation to a premium account but the system always kick me out and tell me something when wrong and to try again.
  • SergioDavid
  • Roadie
  • 77 Views
  • 2 comments
  • 0 likes
  • Case Closed
  • 77 Views
  • 2 comments
  • 0 votes

Can't connect to Facebook

Hey,So I created a Spotify account a few months ago, it's showing friend activity so I must've connected it to my old facebook account, but when i try to disconnect/link it to my new facebook account, it comes up with the "Connect to facebook" option...

  • Casual Listener
  • Hey, So I created a Spotify account a few months ago, it's showing friend activity so I must've connected it to my old facebook account, but when i try to disconnect/link it to my new facebook accou...
  • SergioDavid
  • Roadie
  • 205 Views
  • 2 comments
  • 0 likes
  • Case Closed
  • 205 Views
  • 2 comments
  • 0 votes

iPhone lock screen widget not changing from first song on playlist

So I have tried to close the app and reinstall it, but the glitch doesn’t stop. It is always stuck on the first song of my playlist. I can change the song with the arrows but the title and cover doesn’t change. I can’t press play or pause either. But...

  • Regular
  • So I have tried to close the app and reinstall it, but the glitch doesn’t stop. It is always stuck on the first song of my playlist. I can change the song with the arrows but the title and cover does...
  • SergioDavid
  • Roadie
  • 137 Views
  • 2 comments
  • 0 likes
  • iphone app
  • Case Closed
  • 137 Views
  • 2 comments
  • 0 votes

Local songs not available after last update

Hi there,it worked all fine with local imported songs, but after the last update I can't play them anymore. Their are still there, they are not greyed, but if I click on the play button it just shows me the blue line with a hint, that the song ist no...

  • Casual Listener
  • Hi there, it worked all fine with local imported songs, but after the last update I can't play them anymore. Their are still there, they are not greyed, but if I click on the play button it just sho...
  • SergioDavid
  • Roadie
  • 168 Views
  • 3 comments
  • 0 likes
  • Desktop
    Windows
  • Case Closed
  • 168 Views
  • 3 comments
  • 0 votes

John Coltrane - First Meditations

Album doesn't play any music when selected. Tried on Android & Windows. Status bar/timer suggests that it is playing.

  • Casual Listener
  • Album doesn't play any music when selected. Tried on Android & Windows. Status bar/timer suggests that it is playing.
  • SergioDavid
  • Roadie
  • 239 Views
  • 4 comments
  • 1 likes
  • Case Closed
  • 239 Views
  • 4 comments
  • 1 votes

Spotify Connect - Iphone Volume issue

I dont want spotify to increase my Iphone device volume when I am trying to only control spotify track selection with the phone. This is really annoying at work. I keep my device volume at 0 but when I use Spotify connect my Iphone volume reaches max...

  • Regular
  • I dont want spotify to increase my Iphone device volume when I am trying to only control spotify track selection with the phone. This is really annoying at work. I keep my device volume at ...
  • SergioDavid
  • Roadie
  • 335 Views
  • 2 comments
  • 0 likes
  • Connect
    iOS
  • Case Closed
  • 335 Views
  • 2 comments
  • 0 votes

Can’t download specific song

I am trying to redownload can’t take my eyes off of you by lauryn hill but it says it’s not there. I had it before on my playlist and everyone else I have talked to said it’s still there and playable on theirs. Any reason why this is?

  • Casual Listener
  • I am trying to redownload can’t take my eyes off of you by lauryn hill but it says it’s not there. I had it before on my playlist and everyone else I have talked to said it’s still there and playable...
  • SergioDavid
  • Roadie
  • 167 Views
  • 4 comments
  • 0 likes
  • Case Closed
  • 167 Views
  • 4 comments
  • 0 votes