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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

skipping and pausing music

Every time I listen to spotify on my iphone it will pause and skip songs that i want to listen to. I've tried deleting the app and redownloading it and I'm still having the problem. I've tried restoring my phone and restoring my phone from my back up...

  • Casual Listener
  • Every time I listen to spotify on my iphone it will pause and skip songs that i want to listen to. I've tried deleting the app and redownloading it and I'm still having the problem. I've tried restor...
  • 115 Views
  • 2 comments
  • 0 likes
  • apple
    iphone app
  • Closed
  • 115 Views
  • 2 comments
  • 0 votes

Correcting mistakes in music information

Sometimes there are typos and other errors in people's names, song and album titles, etc. They're annoying and they make it harder to search/find things. Is there a way to bring errors to the attention of someone who can fix them? Tx.

  • Visitor
  • Sometimes there are typos and other errors in people's names, song and album titles, etc. They're annoying and they make it harder to search/find things. Is there a way to bring errors to the attenti...
  • 146 Views
  • 1 comments
  • 0 likes
  • Not An Issue
  • 146 Views
  • 1 comments
  • 0 votes

[Android] Spotify randomly pauses music

My Name is Marie Stewart. I have had spotify for a short period of time and my music randomly pauses at least three times during one song. I don't know if the app is supposed to do that but I have had uninstalled then reinstalled the app twice and st...

  • Casual Listener
  • My Name is Marie Stewart. I have had spotify for a short period of time and my music randomly pauses at least three times during one song. I don't know if the app is supposed to do tha...
  • 77 Views
  • 2 comments
  • 0 likes
  • Closed
  • 77 Views
  • 2 comments
  • 0 votes

NO NOTIFICATION FROM FOLLOWED ARTISTS

I love using Spotify but I don't get notifications from the artists I followed. Not even included in NEW RELEASES the albums they recently released.For example,I follow INFINITE (a verified Spotify artist) https://open.spotify.com/artist/1bkpTEmumLC3...

  • Regular
  • I love using Spotify but I don't get notifications from the artists I followed. Not even included in NEW RELEASES the albums they recently released. For example, I follow INFINITE (a verified Spo...
  • 64 Views
  • 1 comments
  • 0 likes
  • Android
    Mobile
  • Closed
  • 64 Views
  • 1 comments
  • 0 votes

Listen to Album without Interruptions - Long Ad Before Playback

I need to know why I am having interruptions when trying to play music I have downloaded? I am paying for a service I can't enjoy now. It wasn't doing this before I stopped the commercial advertisements. What is going on? Can it be fixed?

  • Casual Listener
  • I need to know why I am having interruptions when trying to play music I have downloaded? I am paying for a service I can't enjoy now. It wasn't doing this before I stopped the commercial advertiseme...
  • 152 Views
  • 2 comments
  • 0 likes
  • Closed
  • 152 Views
  • 2 comments
  • 0 votes

Troubles with account using facebook (no friends and wrong date of birth)

I have a problem with my spotify account using facebook. I use iphone and desktop Mac app, both updated for the latest versions. I am not able to see any friends at "find friends" section and also if I check my account, I can see completely wrong dat...

  • Casual Listener
  • I have a problem with my spotify account using facebook. I use iphone and desktop Mac app, both updated for the latest versions.  I am not able to see any friends at "find friends" section and ...
  • 80 Views
  • 2 comments
  • 0 likes
  • Closed
  • 80 Views
  • 2 comments
  • 0 votes

Problema Spotify

Salve,circa 2 giorni fa ho acquistato Spotify premium alla modica cifra di 0,99€ per 3 mesi.Ho eseguito l'aggiornamento,ma non riesco a cambiare musica ed ho anche la pubblicità.Come faccio a risolvere?

  • Casual Listener
  • Salve,circa 2 giorni fa ho acquistato Spotify premium alla modica cifra di 0,99€ per 3 mesi.Ho eseguito l'aggiornamento,ma non riesco a cambiare musica ed ho anche la pubblicità.Come faccio a risolve...
  • 109 Views
  • 2 comments
  • 0 likes
  • Closed
  • 109 Views
  • 2 comments
  • 0 votes

Music cuts out

When playing Spotify my music constantly cuts out. I can't even get through one song

  • Casual Listener
  • When playing Spotify my music constantly cuts out. I can't even get through one song🙄
  • 178 Views
  • 5 comments
  • 0 likes
  • Mobile
  • Closed
  • 178 Views
  • 5 comments
  • 0 votes

Premium malfunction

I have a Premium account, as of June 3. On the Spotify website it says that I am a premium member and that my account will automatically renew on July 3. However, on my Spotify phone app, (on my computer and phone) it will not let me select a song, i...

  • Casual Listener
  • I have a Premium account, as of June 3. On the Spotify website it says that I am a premium member and that my account will automatically renew on July 3. However, on my Spotify phone app, (on my comp...
  • 74 Views
  • 2 comments
  • 0 likes
  • iOS
    Mac
    Mobile
  • Closed
  • 74 Views
  • 2 comments
  • 0 votes

Why did my post get rejected?

Hi!I spent over two hours compiling a very detailed and lengthy post topic for music chat, only to have it get rejected.I copied and pasted it into another program so that it saved, then tried again. This time, it said the topic was posted, but it wo...

  • Roadie
  • Hi! I spent over two hours compiling a very detailed and lengthy post topic for music chat, only to have it get rejected. I copied and pasted it into another program so that it saved, then trie...
  • 163 Views
  • 3 comments
  • 0 likes
  • Chat
    posting
    question
  • Not An Issue
  • 163 Views
  • 3 comments
  • 0 votes

Spotify doesn't open on Mi4C

Good afternoon, I hope this is the right place to write this post. Last week I was using Spotify normally until when, for some darn reason, when I try to open the app on my phone (Xiaomi Mi4C) I get a blank screen for a few milliseconds, just like wh...

  • Casual Listener
  • Good afternoon, I hope this is the right place to write this post. Last week I was using Spotify normally until when, for some darn reason, when I try to open the app on my phone (Xiaomi Mi4C) I get ...
  • 118 Views
  • 5 comments
  • 0 likes
  • Mobile
  • Closed
  • 118 Views
  • 5 comments
  • 0 votes

Zip Code

Hello , Im trying to upgrade to premium but when i get to the payment section it tells me the post code i enter is invalid . I live in London and the card I will pay with is also registered to a London post code ( W9 1HA) which the system does not ac...

  • Casual Listener
  • Hello ,  Im trying to upgrade to premium but when i get to the payment section it tells me the post code i enter is invalid . I live in London and the card I will pay with is also registered to...
  • 207 Views
  • 2 comments
  • 0 likes
  • Closed
  • 207 Views
  • 2 comments
  • 0 votes

No me reproduce las canciones en modo sin conexión.

Tengo un Moto G Play y tengo ese problema. Descargo todas las canciones y cuando pongo el modo sin conexión, no me las reproduce. Ya intenté todo, las descargué en el almacenamiento interno, en la SD, y hasta reinstale la app. Exijo una solución ya.

  • Casual Listener
  • Tengo un Moto G Play y tengo ese problema. Descargo todas las canciones y cuando pongo el modo sin conexión, no me las reproduce. Ya intenté todo, las descargué en el almacenamiento interno, en la SD...
  • 107 Views
  • 2 comments
  • 0 likes
  • Closed
  • 107 Views
  • 2 comments
  • 0 votes

Difficulties to a upgrade my sons account as premium (family)

He received my invitation, entered the code, confirm he was not a robot. And feedback is 'something went wrong'. Not acceptable. We are paying and can not use it

  • Casual Listener
  • He received my invitation, entered the code, confirm he was not a robot. And feedback is 'something went wrong'. Not acceptable. We are paying and can not use it
  • 101 Views
  • 3 comments
  • 0 likes
  • Closed
  • 101 Views
  • 3 comments
  • 0 votes

[RESOLVED] In my account I am not able to open "Premium for Family" link

Steps to reproduce- Open Spotify website in latest Safari browser on Mac- Sign in- Open account page- Click on "Premium for Family" in menu- Get red box with error "Oops! Something went wrong, please try again." Also I am not able to see Postal Code ...

  • Casual Listener
  • Steps to reproduce - Open Spotify website in latest Safari browser on Mac - Sign in - Open account page - Click on "Premium for Family" in menu - Get red box with error "Oops! Somethin...
  • 252 Views
  • 4 comments
  • 0 likes
  • Desktop
  • Closed
  • 252 Views
  • 4 comments
  • 0 votes

Weird Symbol on Spotify suddenly appears

As you can see the weird symbol, I don't know why it shows up suddenly. I tried to reinstall the app, restart my phone and clear caches. Both Spotify and iOS are running the lastest version. Please help.

  • Casual Listener
  • As you can see the weird symbol, I don't know why it shows up suddenly. I tried to reinstall the app, restart my phone and clear caches. Both Spotify and iOS are running the lastest version. Please h...
  • 448 Views
  • 2 comments
  • 0 likes
  • iOS
  • Closed
  • 448 Views
  • 2 comments
  • 0 votes

Grey song

Why is it grey,  it was realeaesd today, and i could play it  before

  • Casual Listener
  • Why is it grey,  it was realeaesd today, and i could play it  before
  • 66 Views
  • 2 comments
  • 0 likes
  • Android
    Desktop
    iOS
    Web Player
    Windows
  • Closed
  • 66 Views
  • 2 comments
  • 0 votes

Search function not working

The search function is not working. I also can't get to an artist page. Error message: "Something went wrong. We can't seem to find that artist. Please try another search." I've tried uninstalling and re-installing but that has not worked either.

  • Casual Listener
  • The search function is not working.  I also can't get to an artist page.  Error message: "Something went wrong.  We can't seem to find that artist.  Please try another search." &n...
  • 75 Views
  • 4 comments
  • 0 likes
  • artist page
    search function
  • Closed
  • 75 Views
  • 4 comments
  • 0 votes

After album plays, random tracks start

Hello, I have noticed recently when an album or playlist I am listening to finishes, Spotify starts to play random music I do not really want to hear. If I was on an artist or album page in the past it would play through their music which I very much...

  • Casual Listener
  • Hello,   I have noticed recently when an album or playlist I am listening to finishes, Spotify starts to play random music I do not really want to hear. If I was on an artist or album page in ...
  • 254 Views
  • 2 comments
  • 0 likes
  • Experience
  • Closed
  • 254 Views
  • 2 comments
  • 0 votes

No acepta el pago de mi prima familiar

Hola, ya he actulizado mis datos de pago pero sigue sin aceptar el pago. Mi tarjeta tiene saldo suficiente para el pago, no puedo disfrutar de soptify premium ni de mi prima familiar. Que puedo hacer? Solo tengo una tarjeta

  • Casual Listener
  • Hola, ya he actulizado mis datos de pago pero sigue sin aceptar el pago. Mi tarjeta tiene saldo suficiente para el pago, no puedo disfrutar de soptify premium ni de mi prima familiar. Que puedo hacer...
  • 79 Views
  • 4 comments
  • 0 likes
  • Closed
  • 79 Views
  • 4 comments
  • 0 votes