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Spotify is only shuffling new songs that I had added to the playlist, and none of the previous ones.

Hello, I've had a certain playlist for about 3 months now. I have about 200 songs on there and listen to it pretty frequently. Recently, I added about 30 songs to the playlist and was excited to listen to it. However, I realized about 15 minutes in, ...

  • Casual Listener
  • Hello, I've had a certain playlist for about 3 months now. I have about 200 songs on there and listen to it pretty frequently. Recently, I added about 30 songs to the playlist and was excited to list...
  • wtkftw
  • Newbie
  • 214 Views
  • 4 comments
  • 1 likes
  • Desktop
    iOS
  • Closed
  • 214 Views
  • 4 comments
  • 1 votes

All playlists lost after upgrading to family premium

After upgrading a premium account to family premium all playlists were lost. Playlist count shows zero and also the recently played songs list is empty. This was not supposed to happen! How can this be fixed? All other family members have their playl...

  • Casual Listener
  • After upgrading a premium account to family premium all playlists were lost. Playlist count shows zero and also the recently played songs list is empty. This was not supposed to happen! How can this ...
  • Alistair_a
  • Newbie
  • 442 Views
  • 4 comments
  • 1 likes
  • family premium
    issue
    Playlists
  • Not An Issue
  • 442 Views
  • 4 comments
  • 1 votes

Why am I being charged when I have a free subscription?

I cancelled my premium subscription several months ago and went to a free subscription since I got WiFi. I was randomly charged for this month and so I went to the app on my phone and Spotify changed my subscription without my permission. I cancelled...

  • Casual Listener
  • I cancelled my premium subscription several months ago and went to a free subscription since I got WiFi. I was randomly charged for this month and so I went to the app on my phone and Spotify changed...
  • Jaycart
  • Newbie
  • 241 Views
  • 2 comments
  • 1 likes
  • Samsung Galaxy S6
  • Not An Issue
  • 241 Views
  • 2 comments
  • 1 votes

Mobile App does not play well with Samsung Galaxy S6 Equalizer settings

I have Adapt Sound, UHQ upscaler, and SoundAlive+ enabled on my Galaxy S6 to improve the sound quality. With these services enabled the volume and sound quality in the Spotify app fluctuate wildly and at random intervals. Seems like the app is consta...

  • Regular
  • I have Adapt Sound, UHQ upscaler, and SoundAlive+ enabled on my Galaxy S6 to improve the sound quality. With these services enabled the volume and sound quality in the Spotify app fluctuate wildly an...
  • KrAKA_smAKAho
  • Newbie
  • 407 Views
  • 8 comments
  • 1 likes
  • Android
    Samsung Galaxy S6
  • Not An Issue
  • 407 Views
  • 8 comments
  • 1 votes

spotify premium with ad?????

my spotify on the desktop are showing ad

  • Casual Listener
  • my spotify on the desktop are showing ad
  • Leo
  • Spotify
  • 215 Views
  • 3 comments
  • 1 likes
  • ad premium
  • Closed
  • 215 Views
  • 3 comments
  • 1 votes

when you click an artist spotify closes

basically when you click onthe artist while they are playing it crashes by its self

  • Casual Listener
  • basically when you click onthe artist while they are playing it crashes by its self
  • Pisklak89
  • Visitor
  • 651 Views
  • 6 comments
  • 1 likes
  • Crash
  • Closed
  • 651 Views
  • 6 comments
  • 1 votes

Certain songs not the listed song, and some are only snippets

Recently (this past week probably), Certain songs I've tried to play have come up different. For instance, I wanted to play Different Colors by Walk the Moon, and got a remixed version of the song instead. It was still listed as correct, original son...

  • Casual Listener
  • Recently (this past week probably), Certain songs I've tried to play have come up different. For instance, I wanted to play Different Colors by Walk the Moon, and got a remixed version of the song in...
  • Laura
  • Roadie
  • 197 Views
  • 5 comments
  • 1 likes
  • Desktop
  • Closed
  • 197 Views
  • 5 comments
  • 1 votes

Favorites Playlist (starred playlist) is gone once I updated Spotify

Hi - I recently updated Spotify and my Favorites Playlist is gone. Is there anyway to retrieve it? Over 4 years of music!!! Thank you, JD

  • Casual Listener
  • Hi - I recently updated Spotify and my Favorites Playlist is gone. Is there anyway to retrieve it? Over 4 years of music!!!   Thank you,  JD
  • Laura
  • Roadie
  • 152 Views
  • 3 comments
  • 1 likes
  • Favorites
    favorites playlist
    Mac
    Playlist
  • Closed
  • 152 Views
  • 3 comments
  • 1 votes

Specific album won't play

Hi there,I manage a band called The Young Novelists and I was just informed that their latest album "made us strangers" won't play in the web player. I tried it for myself and if you try to play that album it just skips ahead to a track from another ...

  • Casual Listener
  • Hi there, I manage a band called The Young Novelists and I was just informed that their latest album "made us strangers" won't play in the web player. I tried it for myself and if you try to play th...
  • FabianS_Bogota
  • Roadie
  • 424 Views
  • 15 comments
  • 1 likes
  • Desktop
  • Closed
  • 424 Views
  • 15 comments
  • 1 votes

Can not log in

It will not let me log in

  • Visitor
  • It will not let me log in
  • Laura
  • Roadie
  • 144 Views
  • 4 comments
  • 1 likes
  • It will not let me log in
  • Closed
  • 144 Views
  • 4 comments
  • 1 votes

Spotify breaks graphic driver on Lenovo Helix 2 tablet on Windows 10

The Spotify App will break the sleep mode of Windows 10 on Lenovo Helix 2 tablet. When installed the machine will not turn the screen back on when waking up from sleep. Also any changes to the screen resolution will result in black screen. Confirmed ...

  • Casual Listener
  • The Spotify App will break the sleep mode of Windows 10 on Lenovo Helix 2 tablet. When installed the machine will not turn the screen back on when waking up from sleep. Also any changes to the screen...
  • Slilie
  • Casual Listener
  • 433 Views
  • 9 comments
  • 1 likes
  • bug
    Windows 10
  • Closed
  • 433 Views
  • 9 comments
  • 1 votes

Music playlist certain songs wont play

I am trying to play playlists and it wont play the songs on ps4 but will play them on my phone and ipad wihout issues? I click play it moves to the next song even when i control it from my phone and ipad. Have tried a few playlists and radio and it d...

  • Casual Listener
  • I am trying to play playlists and it wont play the songs on ps4 but will play them on my phone and ipad wihout issues? I click play it moves to the next song even when i control it from my phone and ...
  • Laura
  • Roadie
  • 171 Views
  • 3 comments
  • 1 likes
  • Android
    apple ipad
    PS4
  • Closed
  • 171 Views
  • 3 comments
  • 1 votes

Spotify on Ford SYNC doesn't work

Because of a recent update to the app, when spotify is opened in my car the screen freezes on an image of the Ford and Spotify logos. Very annoying. I can see that other people in the community have the same problem. But what is the response from Spo...

  • Casual Listener
  • Because of a recent update to the app, when spotify  is opened in my car the screen freezes on an image of the Ford and Spotify logos.  Very annoying.  I can see that other people in t...
  • MaryC1
  • Spotify Legend
  • 112 Views
  • 1 comments
  • 1 likes
  • Android
    Ford SYNC
  • Closed
  • 112 Views
  • 1 comments
  • 1 votes

Volvo XC90 app - only 50 playlists are available to chose from

In the new Spotify App for the all-new Volvo XC90, V90 and S90 / Sensus - only 50 playlists are loaded.Please ensure that more than 50 playlists could be loaded.

  • Regular
  • In the new Spotify App for the all-new Volvo XC90, V90 and S90 / Sensus - only 50 playlists are loaded. Please ensure that more than 50 playlists could be loaded.
  • AcIvI
  • Casual Listener
  • 377 Views
  • 2 comments
  • 1 likes
  • Volvo Sensus XC90 playlist playlist limitation
  • Closed
  • 377 Views
  • 2 comments
  • 1 votes

This Song is not available. If you have the file on your computer you can impor it

Hi I have this version 1.0.31.56.g526cfefe of spotify and I still have this problem, I read before that I can avoid this issue installing a previos version, but any time that I restart my computer spotify install the new version. How I can fix this p...

  • Casual Listener
  • Hi I have this version 1.0.31.56.g526cfefe of spotify and I still have this problem, I read before that I can avoid this issue installing a previos version, but any time that I restart my comput...
  • MaryC1
  • Spotify Legend
  • 137 Views
  • 5 comments
  • 1 likes
  • Desktop
    Windows
  • Closed
  • 137 Views
  • 5 comments
  • 1 votes

Stuttering Playback using Desktop App [Mac]

Device: OS X Operating System Version: 10.11.5 Spotify Version: 1.0.29.92.g67727800 Description: Playback stops and starts constantly. It's been going on for some time now. I've tried re-installing Spotify. I've rebooted computer. My modem is fine - ...

  • Casual Listener
  • Device: OS X   Operating System Version: 10.11.5    Spotify Version: 1.0.29.92.g67727800   Description: Playback stops and starts constantly. It's been going on fo...
  • joacocop
  • Visitor
  • 1070 Views
  • 7 comments
  • 1 likes
  • Mac Desktop
  • Closed
  • 1070 Views
  • 7 comments
  • 1 votes

Persistent high CPU usage from Spotify Helper

Device: OS X Operating System Version: 10.11.5 (15F34) Spotify Version: 1.0.29.92.g67727800 Description:I repeatedly see high (100% on a single core) CPU usage from the "Spotify Helper" application (as identified in Activity Monitor). This does not a...

  • Casual Listener
  • Device: OS X   Operating System Version: 10.11.5 (15F34)   Spotify Version: 1.0.29.92.g67727800   Description: I repeatedly see high (100% on a single core) CPU usage ...
  • Carlos
  • Roadie
  • 1160 Views
  • 1 comments
  • 1 likes
  • Mac
    Spotify Helper
  • Closed
  • 1160 Views
  • 1 comments
  • 1 votes

Radio adding unwanted artists

Device: Windows Operating System Version: Windows 10 Spotify Version: 1.0.29.92. Description: Radio keeps adding Kanye West to recently played. I have never played or listened to any music of his or similar to his at all. I have no idea what's going ...

  • Casual Listener
  • Device: Windows   Operating System Version: Windows 10   Spotify Version: 1.0.29.92.   Description: Radio keeps adding Kanye West to recently played. I have never played or ...
  • MaryC1
  • Spotify Legend
  • 410 Views
  • 4 comments
  • 1 likes
  • Windows
  • Closed
  • 410 Views
  • 4 comments
  • 1 votes

Music paused after an ad

Device:Microsoft Surface Pro 3 Operating System Version: Windows 10 Spotify Version: 1.0.28.87.g8f9312a4 Description: Sometimes after an ad plays the music does not continue to play. I would meed to phsically hit the play button to continue. To repro...

  • Casual Listener
  • Device:Microsoft Surface Pro 3   Operating System Version: Windows 10   Spotify Version: 1.0.28.87.g8f9312a4   Description: Sometimes after an ad plays the music does not continu...
  • Laura
  • Roadie
  • 565 Views
  • 6 comments
  • 1 likes
  • Desktop
    Windows
  • Closed
  • 565 Views
  • 6 comments
  • 1 votes

Spotify freezes/crashes on iPhone 4 when using BMW Apps/BMW Connected

Device: Iphone 4 Operating System Version: 7.1.2 Spotify Version: 5.5.0 Description:I use an old Iphone 4 in my car ONLY for spotify via BMW Apps and BMW Connected.The car is a 2011 BMW 5-series with CIC Navi Pro. Been using it problemfree for months...

  • Casual Listener
  • Device: Iphone 4   Operating System Version: 7.1.2   Spotify Version: 5.5.0   Description: I use an old Iphone 4 in my car ONLY for spotify via BMW Apps and BMW Connected. The ...
  • Steph_B
  • Roadie
  • 549 Views
  • 3 comments
  • 1 likes
  • iOS
  • Closed
  • 549 Views
  • 3 comments
  • 1 votes