Announcements

Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Not able to log back on after entering offline mode and loging of

Sitting here with latest android, latest flagship samsung device (Note8), and latsst spotofy update. I have seen this issue around the internet for some days now, and am currently experiencing it myself. This is an extremely dumb bug, and I do not wa...

  • Casual Listener
  • Sitting here with latest android, latest flagship samsung device (Note8), and latsst spotofy update. I have seen this issue around the internet for some days now, and am currently experiencing it mys...
  • SergioDavid
  • Roadie
  • 217 Views
  • 2 comments
  • 1 likes
  • Android
    log in
    offline mode
  • Closed
  • 217 Views
  • 2 comments
  • 1 votes

nothing in the discovery page

Dear Spotify, I opend my acound today and when I opend the discovery page there was nothing there. Is it a glitch, can you people help me out. greetings Sophia

  • Casual Listener
  • Dear Spotify, I opend my acound today and when I opend the discovery page there was nothing there. Is it a glitch, can you people help me out.   greetings Sophia
  • SergioDavid
  • Roadie
  • 87 Views
  • 2 comments
  • 0 likes
  • Closed
  • 87 Views
  • 2 comments
  • 0 votes

When I download a Playlist the songs don't come up in songs tab.

Hi, when I download a Playslisyt example - RNB Fridays I can listen to the songs if I shuffle the playlist but, then I can't listen to them with other songs I have downladed by themselves expample - Livin' it up - Ja Rule. I downloaded this song by i...

  • Casual Listener
  • Hi, when I download a Playslisyt example - RNB Fridays I can listen to the songs if I shuffle the playlist but, then I can't listen to them with other songs I have downladed by themselves expample - ...
  • SergioDavid
  • Roadie
  • 71 Views
  • 2 comments
  • 0 likes
  • iOS
  • Closed
  • 71 Views
  • 2 comments
  • 0 votes

daily mix ios

why is my daily mix so incorrect? It contains only italian music and not english music which I listen the most

  • Casual Listener
  • why is my daily mix so incorrect? It contains only italian music and not english music which I listen the most
  • SergioDavid
  • Roadie
  • 81 Views
  • 2 comments
  • 0 likes
  • Closed
  • 81 Views
  • 2 comments
  • 0 votes

Radio Station Starts over whenever I re-open Spotify

I use Spotify daily on two devices, iPhone and Windows computer. Whenever I close Spotify on my computer, go to my car and re-open Spotify on my phone, the place where I was at in my radio station is lost and I have to start listening to the radio st...

  • Casual Listener
  • I use Spotify daily on two devices, iPhone and Windows computer.  Whenever I close Spotify on my computer, go to my car and re-open Spotify on my phone, the place where I was at in my radio stat...
  • Alfredo
  • Roadie
  • 81 Views
  • 1 comments
  • 0 likes
  • Not An Issue
  • 81 Views
  • 1 comments
  • 0 votes

Sound warbled on all platforms

I'm experiencing a nasty warbling sound, especially on distorted guitars and cymbals that has me pretty close to cancelling my subscription. Maybe someone can help. It occurs on iphone and desktop the same. I have tried toggling low/high quality stre...

  • Casual Listener
  • I'm experiencing a nasty warbling sound, especially on distorted guitars and cymbals that has me pretty close to cancelling my subscription. Maybe someone can help. It occurs on iphone and desktop th...
  • Alfredo
  • Roadie
  • 258 Views
  • 2 comments
  • 3 likes
  • Closed
  • 258 Views
  • 2 comments
  • 3 votes

NOT ABLE TO WATCH ANY VIDEOS IN SPOTIFY PLAYLISTS

whenever i try to play any video on spotify it says that "We're not able to play this video in your current location".Please fix that ASAP.

  • Casual Listener
  • whenever i try to play any video on spotify it says that "We're not able to play this video in your current location".Please fix that ASAP.
  • Alfredo
  • Roadie
  • 836 Views
  • 7 comments
  • 0 likes
  • Android
    Mac
    Mobile
  • Not An Issue
  • 836 Views
  • 7 comments
  • 0 votes

Friend Feed

My friend feed has disapeared. It has been gone for several days now so I can't see what any of my friends are listening to.I have made sure in settings my right sidebar was turned on. I also logged in/out of my account and restarted the spotify app....

  • Casual Listener
  • My friend feed has disapeared. It has been gone for several days now so I can't see what any of my friends are listening to. I have made sure in settings my right sidebar was turned on. I also logge...
  • SergioDavid
  • Roadie
  • 91 Views
  • 2 comments
  • 0 likes
  • Desktop
    iOS
    Mac
    Windows
  • Not An Issue
  • 91 Views
  • 2 comments
  • 0 votes

Automatically changing to random music

Hi there when I’m listing to a playlist, after a few songs Spotify changes to start playing ‘saucy beats’ which is very creepy music not in my library. Could you please advise how I can stop this? It’s always to this same random music.

  • Casual Listener
  • Hi there when I’m listing to a playlist, after a few songs Spotify changes to start playing ‘saucy beats’ which is very creepy music not in my library. Could you please advise how I can stop this? It...
  • SergioDavid
  • Roadie
  • 934 Views
  • 9 comments
  • 0 likes
  • Mac
    Mobile
  • Closed
  • 934 Views
  • 9 comments
  • 0 votes

Login failed: Could not find the Spotify Network

Hi, I'm using iPhone 6S and I can't login to the Spotify app even though I'm able to on desktop. The app keeps prompting the following message'Could not find the Spotify network (a DNS problem occurred). Make sure your network connection is working a...

  • Casual Listener
  • Hi,   I'm using iPhone 6S and I can't login to the Spotify app even though I'm able to on desktop.   The app keeps prompting the following message 'Could not find the Spotify network (...
  • SergioDavid
  • Roadie
  • 632 Views
  • 3 comments
  • 0 likes
  • Closed
  • 632 Views
  • 3 comments
  • 0 votes

[Web Player]Cannot pick a song on a playlist with shuffle option on

Browser: Chrome 62.0.3202.94 (64-bit) Whenever I use Web Player version of the application I have troubles with picking songs on the ongoing playlist if the shuffle option is on. It always choses random song and I can only pick specific one if I turn...

  • Casual Listener
  • Browser: Chrome  62.0.3202.94 (64-bit)   Whenever I use Web Player version of the application I have troubles with picking songs on the ongoing playlist if the shuffle option is on. I...
  • SergioDavid
  • Roadie
  • 137 Views
  • 4 comments
  • 0 likes
  • Web Player
  • Closed
  • 137 Views
  • 4 comments
  • 0 votes

Have premium, won't let me play a specific song from my playlist

I have premium, but when I try to choose a specific song in my playlist to start playing, it just chooses a random song from my playlist? This feature seemed to work fine recently, and now it's not. Help?

  • Casual Listener
  • I have premium, but when I try to choose a specific song in my playlist to start playing, it just chooses a random song from my playlist? This feature seemed to work fine recently, and now it's not. ...
  • SergioDavid
  • Roadie
  • 95 Views
  • 2 comments
  • 0 likes
  • Closed
  • 95 Views
  • 2 comments
  • 0 votes

Insufficient load

I have sufficient load but spotify keeps on telling me i have insufficient load, now i cant have my premium.

  • Casual Listener
  • I have sufficient load but spotify keeps on telling me i have insufficient load, now i cant have my premium.
  • SergioDavid
  • Roadie
  • 87 Views
  • 2 comments
  • 0 likes
  • Closed
  • 87 Views
  • 2 comments
  • 0 votes

UNDO Revoke Access

I accidentially revoked access to my "Year in Review" under the approved applications list on the spotify website. How can I undo this? I always enjoy looking at my year in review.

  • Casual Listener
  • I accidentially revoked access to my "Year in Review" under the approved applications list on the spotify website. How can I undo this? I always enjoy looking at my year in review.
  • SergioDavid
  • Roadie
  • 359 Views
  • 4 comments
  • 0 likes
  • Apps
    Mac
  • Closed
  • 359 Views
  • 4 comments
  • 0 votes

Cant listen abroad!

Ive been trying to log in million times but cant log in. Alway telling me to tell where I am if I am abroad. Plus I subscrubed for 3 months and still cant use premium. It is deducted in my account automatically and get nothing from you guys? Whats wr...

  • Casual Listener
  • Ive been trying to log in million times but cant log in. Alway telling me to tell where I am if I am abroad. Plus I subscrubed for 3 months and still cant use premium. It is deducted in my account au...
  • SergioDavid
  • Roadie
  • 94 Views
  • 2 comments
  • 0 likes
  • Log in errors
  • Closed
  • 94 Views
  • 2 comments
  • 0 votes

BUG: removing the played track from playlist resets order

When listening to a playlist and deleting a song that is currently played, the next song played will be the song first played from the list when playback was first started. This happens, when I filter the playlist with the track name. So, to not list...

  • Casual Listener
  • When listening to a playlist and deleting a song that is currently played, the next song played will be the song first played from the list when playback was first started. This happens, when I filte...
  • SergioDavid
  • Roadie
  • 204 Views
  • 4 comments
  • 0 likes
  • bug
  • Closed
  • 204 Views
  • 4 comments
  • 0 votes

Wrong birth date from facebook

Even though it is connected to my Facebook it uses a different birth date. I cannot change it. It tells me to change my Facebook birthdate. weird

  • Casual Listener
  • Even though it is connected to my Facebook it uses a different birth date. I cannot change it. It tells me to change my Facebook birthdate. weird 
  • Alfredo
  • Roadie
  • 167 Views
  • 1 comments
  • 0 likes
  • Not An Issue
  • 167 Views
  • 1 comments
  • 0 votes

Downloaded songs showing as a file extension with no song title

I have updated and re-installed the app in addition to downloading a playlist several times only for the songs to download as a "file" such as the following: 00473cc3373f6ceb6c6ac50e54ab34cc2c9d2675.file. I am at wits end trying to resolve this. Any ...

  • Casual Listener
  • I have updated and re-installed the app in addition to downloading a playlist several times only for the songs to download as a "file" such as the following:  00473cc3373f6ceb6c6ac50e54ab34cc2c9...
  • Alfredo
  • Roadie
  • 155 Views
  • 1 comments
  • 0 likes
  • Not An Issue
  • 155 Views
  • 1 comments
  • 0 votes

Downloaded Music Deleted Dozens of Times

Over the last several years of my subscription, and on multiple different Android phones, the app has constantly deleted my downloaded music. It has become a recurring problem, and as a airline traveler I rely on my downloaded library. It is infuriat...

  • Casual Listener
  • Over the last several years of my subscription, and on multiple different Android phones, the app has constantly deleted my downloaded music. It has become a recurring problem, and as a airline trave...
  • Alfredo
  • Roadie
  • 75 Views
  • 1 comments
  • 0 likes
  • Android
  • Not An Issue
  • 75 Views
  • 1 comments
  • 0 votes

My 2017 Wrapped playlist isn't there

So I complained and said that I didn't get a 2017 Wrapped playlist despite having used spotify pretty much every day and night for the entire year. Now they're "sorry" that i didn;t get the full experience and then gave me a link to get two personali...

  • Casual Listener
  • So I complained and said that I didn't get a 2017 Wrapped playlist despite having used spotify pretty much every day and night for the entire year. Now they're "sorry" that i didn;t get the full expe...
  • Alfredo
  • Roadie
  • 103 Views
  • 2 comments
  • 0 likes
  • 2017
    fix this please
    Playlist
  • Not An Issue
  • 103 Views
  • 2 comments
  • 0 votes