Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Match.com

Match.com ad freezes Spotify

  • Casual Listener
  • Match.com ad freezes Spotify
  • Johnwpowelljr
  • Casual Listener
  • 406 Views
  • 6 comments
  • 1 likes
  • Closed
  • 406 Views
  • 6 comments
  • 1 votes

Playback not working.

No sound is coming through when attempting to playback songs. The other issue is that when I select an artist Spotify is forwarding through song after song on its own.

  • Casual Listener
  • No sound is coming through when attempting to playback songs. The other issue is that when I select an artist Spotify is forwarding through song after song on its own.
  • MaryC1
  • Spotify Legend
  • 377 Views
  • 2 comments
  • 1 likes
  • Closed
  • 377 Views
  • 2 comments
  • 1 votes

[Android] Close Button Disappeared from Notif Panel

Close Button disappeared on notification panel. Now I can't close the app entirely.When I try alternative closing option which is closing app from app drawer it's not working. Only disappering on app drawer music continuing to play.Please fix this.

  • Regular
  • Close Button disappeared on notification panel. Now I can't close the app entirely. When I try alternative closing option which is closing app from app drawer it's not working. Only disappering on...
  • Bulutbeyaz
  • Regular
  • 289 Views
  • 7 comments
  • 1 likes
  • Not An Issue
  • 289 Views
  • 7 comments
  • 1 votes

No info about already added song to a playlist.

When listening to songs in Spotify Web Player there's no such option to see if song is already added to a playlist or not.Fix this!

  • Regular
  • When listening to songs in Spotify Web Player there's no such option to see if song is already added to a playlist or not. Fix this!
  • BauerPhillip24
  • Newbie
  • 762 Views
  • 12 comments
  • 1 likes
  • Playlist Info
    web
    Web Player
  • Not An Issue
  • 762 Views
  • 12 comments
  • 1 votes

Track not available

Cannot play any music. I get a "track not available" blue banner. Happens once in a while, especially if I leave open the standalone app for a few days without using it. But when it happens, I am not able to play any song for a while. I am a Premium ...

  • Casual Listener
  • Cannot play any music. I get a "track not available" blue banner.   Happens once in a while, especially if I leave open the standalone app for a few days without using it. But when it happens,...
  • MaryC1
  • Spotify Legend
  • 100 Views
  • 3 comments
  • 1 likes
  • Closed
  • 100 Views
  • 3 comments
  • 1 votes

Ads not loading

When I listen to my music on my desktop at work, I get to the point where a new ad would be loaded and played, but instead it just stops playing anything and isn't able to load the ad. I'm not sure if this is an issue with Spotify or with my computer...

  • Casual Listener
  • When I listen to my music on my desktop at work, I get to the point where a new ad would be loaded and played, but instead it just stops playing anything and isn't able to load the ad. I'm not sure i...
  • Sophia
  • Roadie
  • 328 Views
  • 5 comments
  • 1 likes
  • Advertisements
    Desktop
  • Closed
  • 328 Views
  • 5 comments
  • 1 votes

[desktop] MacOS Sierra (10.12.1) will NOT stop stuttering?

no matter what i try to do, spotify is stuttering like crazy regardless of how many times i restart, log out/in, and i've reinstalled twice. help?

  • Casual Listener
  • no matter what i try to do, spotify is stuttering like crazy regardless of how many times i restart, log out/in, and i've reinstalled twice. help?
  • MaryC1
  • Spotify Legend
  • 133 Views
  • 2 comments
  • 1 likes
  • Closed
  • 133 Views
  • 2 comments
  • 1 votes

Not showing the whole title for songs

I use a Samsung Galaxy J7, but after some days Spotify stopped rolling the titles for songs and now I can't see the whole title title when it's a long one. Anybody knows what might've happened?

  • Casual Listener
  • I use a Samsung Galaxy J7, but after some days Spotify stopped rolling the titles for songs and now I can't see the whole title title when it's a long one. Anybody knows what might've happened?
  • Sophia
  • Roadie
  • 228 Views
  • 6 comments
  • 1 likes
  • Closed
  • 228 Views
  • 6 comments
  • 1 votes

Notification Disappears/Bluetooth Controls Stop Working/App Not Showing In Certain Conditions

Issue: Under certain circumstances the notification will not appear. When this happens you are unable to use bluetooth controls. Additionally Spotify does not appear as a choice of music player or under power saving settings for apps. Timing: The iss...

  • Regular
  • Issue: Under certain circumstances the notification will not appear. When this happens you are unable to use bluetooth controls. Additionally Spotify does not appear as a choice of music player ...
  • JuanSebastian
  • Roadie
  • 681 Views
  • 5 comments
  • 1 likes
  • Android
    Bluetooth problems
    Mobile
    Notification Icon
  • Closed
  • 681 Views
  • 5 comments
  • 1 votes

Broken Pause/Stop on incoming call or on Bluetooth disconnect

Listening to the Music on bluetooth stereo in car, somebody calls you, you answer and music starts playing over the bluetooth call. Also as soon as my phone disconnects from the stereo Spotify goes to the speakers, even if phone was silent mode.

  • Casual Listener
  • Listening to the Music on bluetooth stereo in car,  somebody calls you, you answer and music starts playing over the bluetooth call. Also as soon as my phone disconnects from the stereo Spotify ...
  • JuanSebastian
  • Roadie
  • 152 Views
  • 6 comments
  • 1 likes
  • Closed
  • 152 Views
  • 6 comments
  • 1 votes

Amazon Echo Spotify Connect

Whenever I use the Spotify Connect to play music on my Amazon Echo, my phone will show that it's playing, but no music comes out. I then have to pause it, and then push play again for it to work.

  • Casual Listener
  • Whenever I use the Spotify Connect to play music on my Amazon Echo, my phone will show that it's playing, but no music comes out. I then have to pause it, and then push play again for it to work.&nbs...
  • Sophia
  • Roadie
  • 312 Views
  • 10 comments
  • 1 likes
  • Hardware Partner
    iOS
    Mac
  • Closed
  • 312 Views
  • 10 comments
  • 1 votes

Only the first track plays in a Spotify playlist website embed

Trying to play any playlist in the Spotify web playlist player (with the desktop app installed) on this website only plays the first song: https://www.fredperry.com/subculture/playlist-profile-terry-hall-plnew The track in the iframe updates correctl...

  • Casual Listener
  • Trying to play any playlist in the Spotify web playlist player (with the desktop app installed) on this website only plays the first song: https://www.fredperry.com/subculture/playlist-profile-t...
  • MaryC1
  • Spotify Legend
  • 383 Views
  • 7 comments
  • 1 likes
  • Desktop
    Mac
    Web Player
  • Closed
  • 383 Views
  • 7 comments
  • 1 votes

No radio in Japan?

Hi. I moved a few months ago to Japan and after some time Spotify has been released here too, but I just noticed there is no Radio on iOS and Desktop versions of Spotify. It does have on Web Player though. I don't know if it's a bug, but please fix i...

  • Casual Listener
  • Hi. I moved a few months ago to Japan and after some time Spotify has been released here too, but I just noticed there is no Radio on iOS and Desktop versions of Spotify. It does have on Web Pla...
  • takapurio
  • Newbie
  • 274 Views
  • 2 comments
  • 1 likes
  • Desktop
    iOS
  • Not An Issue
  • 274 Views
  • 2 comments
  • 1 votes

Playlist randomly restarts

For the past couple days, when listening to an album, Spotify will occasionally jump back to the first song and start the playlist over. I'm on PC using the desktop app. Anyone else experience this?

  • Casual Listener
  • For the past couple days, when listening to an album, Spotify will occasionally jump back to the first song and start the playlist over. I'm on PC using the desktop app. Anyone else experience this?
  • JuanSebastian
  • Roadie
  • 196 Views
  • 6 comments
  • 1 likes
  • Playback issue
  • Closed
  • 196 Views
  • 6 comments
  • 1 votes

Pixel XL Issues

I seem to have few issues on my Pixel XL. 1. Widget control on lock screen and notification bar does not work. 2. Music stops playing within Android Auto, I have to open up Pocket Casts, play something within Pocket Casts and then reopen Spotify. Not...

  • Casual Listener
  • I seem to have few issues on my Pixel XL.   1. Widget control on lock screen and notification bar does not work.    2. Music stops playing within Android Auto, I have to open up Po...
  • MaryC1
  • Spotify Legend
  • 335 Views
  • 2 comments
  • 1 likes
  • Android
    pixel
    Spotify
    stopping
    Widget
  • Closed
  • 335 Views
  • 2 comments
  • 1 votes

Discover mode broken- "To get started, play something you love"

Discover mode doesn't appear to register any activity, which prevents me from exploring discovery features. Do played tracks register with spotify servers only after a fixed amount of time has expired after the creation of a new account? My account i...

  • Casual Listener
  • Discover mode doesn't appear to register any activity, which prevents me from exploring discovery features. Do played tracks register with spotify servers only after a fixed amount of time has expire...
  • drdalton
  • Newbie
  • 91 Views
  • 2 comments
  • 1 likes
  • Not An Issue
  • 91 Views
  • 2 comments
  • 1 votes

Player controls stuck after ad

The problem: One plays music until spotify plays ads. After a 29 second ad, for example the one titled Spotify the music controls stuck. The next song is played but one can't switch music or pause/unpause. Also track timeline bar stucks.Image attache...

  • Casual Listener
  • The problem: One plays music until spotify plays ads. After a 29 second ad, for example the one titled Spotify the music controls stuck. The next song is played but one can't switch music or pause/un...
  • EstefanyA_Bog
  • Roadie
  • 131 Views
  • 2 comments
  • 1 likes
  • Closed
  • 131 Views
  • 2 comments
  • 1 votes

play.spotify.com - 503 Service Unavailable No server is available to handle this request.

Am on a Mac trying to access play.spotify.com with this error now showing: "503 Service UnavailableNo server is available to handle this request." Have tried accessingplay.spotify.com with 4 different browsers (Safari, Chrome, Firefox, and Opera), cl...

  • Casual Listener
  • Am on a Mac trying to access play.spotify.com with this error now showing:  " 503 Service Unavailable No server is available to handle this request."   Have tried accessing play.spot...
  • rem_cycle
  • Newbie
  • 2598 Views
  • 6 comments
  • 1 likes
  • Mac
  • Closed
  • 2598 Views
  • 6 comments
  • 1 votes

Hangul for Korean Artists

There's a few korean artists/groups where Spotify doesn't use the hangul name (its official name) or they separate the music like they do with Exo (there's an account for Exo-M and other for Exo-K but the music there should be on Exo). I would like t...

  • Casual Listener
  • There's a few korean artists/groups where Spotify doesn't use the hangul name (its official name) or they separate the music like they do with Exo (there's an account for Exo-M and other for Exo-K bu...
  • EstefanyA_Bog
  • Roadie
  • 309 Views
  • 2 comments
  • 1 likes
  • Android
    Desktop
    Hardware Partner
    iOS
    Linux
    Mac
    Mobile
    Web Player
    Windows
    Windows Phone
  • Closed
  • 309 Views
  • 2 comments
  • 1 votes