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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Android TV and Google TV app display is zoomed

Hey folks, We've received several reports that the Spotify App is zoomed on TVs. This is being looked into.

  • Moderator
  • Moderator
  • Hey folks,    We've received several reports that the Spotify App is zoomed on TVs. This is being looked into.
  • Novy
  • Moderator
  • 1166 Views
  • 13 comments
  • 12 likes
  • Other
  • Fixed
  • 1166 Views
  • 13 comments
  • 12 votes

Home tab shows up as offline on Apple CarPlay

Hey folks, We’re seeing reports that Home tab on Apple CarPlay show no content, but the error message “Spotify is offline - you can play downloads from Your Library" appears. This is now being investigated.

  • Moderator
  • Moderator
  • Hey folks,   We’re seeing reports that Home tab on Apple CarPlay show no content, but the error message “Spotify is offline - you can play downloads from Your Library" appears.  ...
  • Novy
  • Moderator
  • 4304 Views
  • 62 comments
  • 21 likes
  • iOS
  • Fixed
  • 4304 Views
  • 62 comments
  • 21 votes

Desktop app crashing on Windows after latest update

Hey folks,We've received some reports mentioning that after the recent update, the Windows Desktop app is closing itself when logging in, during playback or finishing a song. This issue happens on both versions of the app: the client one, as well as ...

  • Moderator
  • Moderator
  • Hey folks, We've received some reports mentioning that after the recent update, the Windows Desktop app is closing itself when logging in, during playback or finishing a song.  This issue...
  • CiurkitboyN
  • Casual Listener
  • 35126 Views
  • 355 comments
  • 655 likes
  • Desktop (Windows)
  • Fixed
  • 35126 Views
  • 355 comments
  • 655 votes

Queue disappears and screen goes blank after closing the app on mobile

We're aware of the following issues on mobile devices, when the app is closed while the Shuffle button is on: - The queued tracks are disappearing - The song screen goes blank - The play button is unresponsive

  • Moderator
  • Moderator
  • We're aware of the following issues on mobile devices, when the app is closed while the Shuffle button is on:    - The queued tracks are disappearing  - The song screen goes blan...
  • greis09
  • Visitor
  • 27315 Views
  • 324 comments
  • 591 likes
  • Mobile
  • Fixed
  • 27315 Views
  • 324 comments
  • 591 votes

Playback stops on mobile devices. Progress bar stays at 0:00.

Hey folks! We're getting reports from both Android and iOS users about the app stopping audio playback. This usually occurs after successfully playing 1-3 tracks without issues. We wanted to let you know that this is being investigated and we'll keep...

  • Moderator
  • Moderator
  • Hey folks!   We're getting reports from both Android and iOS users about the app stopping audio playback. This usually occurs after successfully playing 1-3 tracks without issues. &nbsp...
  • leknar09
  • Newbie
  • 19129 Views
  • 126 comments
  • 325 likes
  • Android
  • Under investigation
  • 19129 Views
  • 126 comments
  • 325 votes

Google assistant not playing personalised playlists

PlanPremiumCountryAustraliaDeviceNest hub, home mini My Question or IssueEver since Spotify wrapped 2021 came out, my nest devices no longer play my personalised playlists via voice commands. I can see the command come up on my next hub (eg hey Googl...

  • Casual Listener
  • Pla n P remium Country Australia Device Nest hub, home mini   My Question or Issue Ever since Spotify wrapped 2021 came out, my nest devices no longer play my personalised playlists v...
  • screenone
  • Newbie
  • 7183 Views
  • 57 comments
  • 54 likes
  • Under investigation
  • 7183 Views
  • 57 comments
  • 54 votes

Free users on iOS unable to tap "and more" to open list of tracks on playlists

We're receiving contacts from users on iOS, who are using the free experience of Spotify and are unable to tap "and more" to see the list of tracks when viewing a playlist. So far, this seems to not be affecting Android users or users with Premium su...

  • Moderator
  • Moderator
  • We're receiving contacts from users on iOS, who are using the free experience of  Spotify and are unable to tap "and more" to see the list of tracks when viewing a playlist. So far, this seems t...
  • Dazraz
  • Visitor
  • 50401 Views
  • 177 comments
  • 508 likes
  • iOS
  • Fixed
  • 50401 Views
  • 177 comments
  • 508 votes

Songs aren't streaming on Apple Watch

Hey folks, We're getting reports from Apple Watch users that songs aren't streaming. Stay tuned to the Status Update for more info.

  • Moderator
  • Moderator
  • Hey folks,    We're getting  reports from Apple Watch users that songs aren't streaming.    Stay tuned to the Status Update for more info.
  • villjr
  • Newbie
  • 22920 Views
  • 94 comments
  • 47 likes
  • Other
  • Under investigation
  • 22920 Views
  • 94 comments
  • 47 votes

Connect feature not working properly on the Desktop app.

Hey folks, We're receiving reports that people are not able to use the Connect feature from Desktop app to mobile devices, Discord and Last.fm We wanted to let you know that this is being investigated and we'll keep you posted on how it goes in this ...

  • Moderator
  • Moderator
  • Hey folks,    We're receiving reports that people are not able to use the Connect feature from Desktop app to mobile devices, Discord and Last.fm    We wanted to let you k...
  • gizzyda1996
  • Newbie
  • 28576 Views
  • 322 comments
  • 593 likes
  • Desktop
  • Fixed
  • 28576 Views
  • 322 comments
  • 593 votes

Genre Filters in Liked Songs showing an error

Hey there folks, We've seen reports about the Genre Filters in Liked Songs (available only in certain markets) showing a message that "Filters are hiding some results" without actually filtering songs. In addition, some of the users reported that gen...

  • Moderator
  • Moderator
  • Hey there folks, We've seen reports about the Genre Filters in Liked Songs (available only in certain markets) showing a message that "Filters are hiding some results" without actually filterin...
  • Vasil
  • Moderator
  • 1831 Views
  • 28 comments
  • 15 likes
  • iOS
  • Under investigation
  • 1831 Views
  • 28 comments
  • 15 votes

Song/Podcast skipping when clicking/sliding the progress bar in the desktop app

Hey folks, We've received reports from some users that songs and podcasts skip to the next content in the queue when clicking on the progress bar to set it to a certain portion while playing. This is only happening on the desktop app. This is now bei...

  • Moderator
  • Moderator
  • Hey folks,  We've received reports from some users that songs and podcasts skip to the next content in the queue when clicking on the progress bar to set it to a certain portion while play...
  • micahherzog0050024
  • Newbie
  • 16719 Views
  • 198 comments
  • 481 likes
  • Desktop
    Desktop (Windows)
  • Under investigation
  • 16719 Views
  • 198 comments
  • 481 votes

Podcast plays previous episode instead of the next

Hello everyone, We've received reports that people been having issues with auto playing podcast episodes from oldest to newest. Podcast plays previous episode instead of the next one.

  • Spotify
  • Spotify
  • Hello everyone,   We've received reports that people been having issues with auto playing podcast episodes from oldest to newest. Podcast plays previous episode instead of the next one.
  • c558c6yn1bbtwk5kc71f
  • Newbie
  • 7049 Views
  • 66 comments
  • 138 likes
  • Content Questions
  • Fixed
  • 7049 Views
  • 66 comments
  • 138 votes

Sonos speakers not showing up on desktop app

Hey everyone,We've received reports about Sonos speakers not showing up on the desktop app. They only appear in the Connect picker on desktop after selecting the device in the mobile app.We'd like to take a closer look into this, so we've merged a fe...

  • Moderator
  • Moderator
  • Hey everyone, We've received reports about Sonos speakers not showing up on the desktop app.  They only appear in the Connect picker on desktop after selecting the device in the mobile app. ...
  • Luds6
  • Newbie
  • 6558 Views
  • 42 comments
  • 35 likes
  • Desktop
  • Not Right Now
  • 6558 Views
  • 42 comments
  • 35 votes

Multiple SD card storage options are shown in app settings

Hey everyone! We've been receiving reports about the app displaying multiple SD cards in the storage options. If you're experiencing this, let us know by adding your +VOTE and follow the instructions in the Status Update below. We'll be keeping every...

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  • Moderator
  • Moderator
  • Hey everyone!   We've been receiving reports about the app displaying multiple SD cards in the storage options.    If you're experiencing this, let us know b...
  • ABakes
  • Casual Listener
  • 14455 Views
  • 124 comments
  • 212 likes
  • Android
    Mobile
  • Not Right Now
  • 14455 Views
  • 124 comments
  • 212 votes

Spotify stops after ads

My spotify just started doing this last week. For months and months and months I've had no problems whatsoever. Then all of a sudden the songs stop after an ad and won't resume. Have to shutdown spotify and open back up. Then repeat every 10 minutes....

  • Regular
  • My spotify just started doing this last week. For months and months and months I've had no problems whatsoever. Then all of a sudden the songs stop after an ad and won't resume. Have to shutdown spot...
  • Icecreammafia
  • Casual Listener
  • 8606 Views
  • 89 comments
  • 62 likes
  • Desktop
    Windows 10
  • Fixed
  • 8606 Views
  • 89 comments
  • 62 votes

Downtime January 13th, 2023

Hey folks, We've received reports from users saying that they are having trouble accessing Spotify. This is being investigated. Something’s not quite right, and we’re looking into it. Thanks for your reports! — Spotify Status (@SpotifyStatus) January...

  • Spotify Star
  • Spotify Star
  • Hey folks,    We've received reports from users saying that they are having trouble accessing Spotify.   This is being investigated.   Something’s not qu...
  • 31j6eyzfq5v2k4w
  • Newbie
  • 3980 Views
  • 37 comments
  • 3 likes
  • accounts
  • Fixed
  • 3980 Views
  • 37 comments
  • 3 votes

Spotify Icon on Taskbar doesn't show

Device: WindowsOperating System Version: Windows 10Spotify Version: 1.0.29.92Description: Spotify icon show as null file on taskbarTo reproduce:Open SpotifyAnd you should check on the taskbar, if the icon is the green one or not.Workaround: N/A Addit...

  • Casual Listener
  • Device:  Windows Operating System Version:  Windows 10 Spotify Version:  1.0.29.92 Description:  Spotify icon show as null file on taskbar To reproduce: Open Spotify An...
  • oavaldezi
  • Gig Goer
  • 1283 Views
  • 8 comments
  • 2 likes
  • Android
    Desktop
    Windows
  • Fixed
  • 1283 Views
  • 8 comments
  • 2 votes

Age verification not working for South Korean users

Hey folks! We've received reports that the age verification process for South Korea is not working. When you tap on next to confirm your age, a "Try again" prompt pops up. This is being investigated

  • Moderator
  • Moderator
  • Hey folks!   We've received reports that the age verification process for South Korea is not working. When you tap on next to confirm your age, a "Try again" prompt pops up.  This is ...
  • Lastbat
  • Newbie
  • 320 Views
  • 15 comments
  • 0 likes
  • accounts
  • Fixed
  • 320 Views
  • 15 comments
  • 0 votes

Deducted UPI payment but Premium not activated

Hey folks, We've been receiving contacts from Indian users saying they've been charged for Premium and yet their account is still on free status. This is being investigated by our teams.

  • Moderator
  • Moderator
  • Hey folks,  We've been receiving contacts from Indian users saying they've been charged for Premium and yet their account is still on free status. This is being investigated by our teams.&...
  • Lyubka
  • Moderator
  • 951 Views
  • 41 comments
  • 11 likes
  • Premium
    Subscriptions
  • Fixed
  • 951 Views
  • 41 comments
  • 11 votes

[Amazon Alexa] Music Stop after 5 songs

PlanPremiumCountryItaly DeviceAmazon Echo Dot - ItalyOperating System My Question or Issue After 5 songs (playlist, album or other) Amazon Alexa stop music and I have to start again music using voice, Spotify app or Alexa app. If during this 5 songs ...

  • Casual Listener
  • Plan Premium Country Italy  Device Amazon Echo Dot - Italy Operating System   My Question or Issue  After 5 songs (playlist, album or other) Amazon Alexa stop music and I have...
  • jrwigs
  • Casual Listener
  • 42291 Views
  • 121 comments
  • 265 likes
  • Other
  • Not Right Now
  • 42291 Views
  • 121 comments
  • 265 votes