Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Login issues on iOS

We're getting reports from iOS users that are unable to login via the mobile app with the error message "You're offline. Check your connection and try again".

  • Moderator
  • Moderator
  • We're getting reports from iOS users that are unable to login via the mobile app with the error message "You're offline. Check your connection and try again".
  • Telfepr
  • Newbie
  • 31070 Views
  • 180 comments
  • 372 likes
  • iOS
  • Fixed
  • 31070 Views
  • 180 comments
  • 372 votes

Now Playing bar missing on Android

Hey folks, We have received reports that Android users (mostly Samsung users) are unable to see the Now Playing bar on the app whenever they play songs/podcasts. If you’re experiencing this issue, make sure to click +VOTE and Subscribe to the thread ...

  • Spotify Legend
  • Hey folks,   We have received reports that Android users (mostly Samsung users) are unable to see the Now Playing bar on the app whenever they play songs/podcasts.     ...
  • Elena
  • Moderator
  • 223820 Views
  • 850 comments
  • 2300 likes
  • Android
  • Fixed
  • 223820 Views
  • 850 comments
  • 2300 votes

Users receiving login emails they didn't request

We've received multiple reports from users that they're receiving multiple emails for login without password that they didn't request. This could be somewhat related but ultimately separate from the recently resolved password reset issue. We're curre...

  • Moderator
  • Moderator
  • We've received multiple reports from users that they're receiving multiple emails for login without password that they didn't request. This could be somewhat related but ultimately separate from the ...
  • Gisselkittti1
  • Newbie
  • 4328 Views
  • 9 comments
  • 49 likes
  • Accounts
  • Fixed
  • 4328 Views
  • 9 comments
  • 49 votes

"Switch to video" button missing on Now Playing View on mobile

We've received reports about the "Switch to video" button not showing on Now Playing View on mobile. This affects both Android and iOS.

  • Moderator
  • Moderator
  • We've received reports about the "Switch to video" button not showing on Now Playing View on mobile. This affects both Android and iOS.
  • Yordan
  • Moderator
  • 13874 Views
  • 91 comments
  • 91 likes
  • Mobile
  • Fixed
  • 13874 Views
  • 91 comments
  • 91 votes

Release Radar not working

We've been receiving reports that users are having issues accessing their Release Radar. Some are also seeing the error message "This content is no longer available. Would you like to remove it from Your Library?".

  • Moderator
  • Moderator
  • We've been receiving reports that users are having issues accessing their Release Radar. Some are also seeing the error message "This content is no longer available. Would you like to remove it from ...
  • Not applicable
  • 15403 Views
  • 56 comments
  • 137 likes
  • Your Library
  • Fixed
  • 15403 Views
  • 56 comments
  • 137 votes

[Downtime 21.12.] Users not getting password reset emails

Hey folks! Some of you might not receive a password reset email when you request it via our website. This is being looked into.

  • Moderator
  • Moderator
  • Hey folks!   Some of you might not receive a password reset email when you request it via our website. This is being looked into.
  • Jackal666
  • Newbie
  • 14536 Views
  • 47 comments
  • 42 likes
  • Other
  • Fixed
  • 14536 Views
  • 47 comments
  • 42 votes

[Mobile] Downloaded playlists do not load without an internet connection

Hey folks!We’ve received multiple reports that Android and iOS users are unable to play downloaded content while using offline mode. You might get stuck on a loading screen or get an error message saying "Something went wrong. Try again?". This is be...

  • Moderator
  • Moderator
  • Hey folks! We’ve received multiple reports that Android and iOS users are unable to play downloaded content while using offline mode. You might get stuck on a loading screen or get an error messag...
  • neutral0
  • Newbie
  • 31128 Views
  • 218 comments
  • 324 likes
  • Other
  • Fixed
  • 31128 Views
  • 218 comments
  • 324 votes

Unable to change the playback speed of podcasts on desktop

We're receiving reports from users that the podcast playback speed is not changing regardless of the chosen setting and is "stuck" at the last one used. This only seems to be affecting the desktop app and web player.

  • Moderator
  • Moderator
  • We're receiving reports from users that the podcast playback speed is not changing regardless of the chosen setting and is "stuck" at the last one used. This only seems to be affecting the desktop ap...
  • 12186550119
  • Newbie
  • 14676 Views
  • 53 comments
  • 205 likes
  • Desktop
  • Fixed
  • 14676 Views
  • 53 comments
  • 205 votes

Premium Subscribers' Subscription Status Remains on free

Some users' subscription status remains on free across all devices. The issue seems to occur regardless of the Premium type (Individual, Student, Family and Duo) and payment method.

  • Moderator
  • Moderator
  • Some users' subscription status remains on free across all devices. The issue seems to occur regardless of the Premium type (Individual, Student, Family and Duo) and payment method.
  • Yordan
  • Moderator
  • 5055 Views
  • 10 comments
  • 81 likes
  • Subscriptions
  • Fixed
  • 5055 Views
  • 10 comments
  • 81 votes

Spotify app crashing when trying to play a podcast/ audiobook

Hey folks!Some of you may experience issues when trying to play podcasts or audiobooks, leading to the app crashing. This is now being looked into.

  • Moderator
  • Moderator
  • Hey folks! Some of you may experience issues when trying to play podcasts or audiobooks, leading to the app crashing. This is now being looked into.
  • Novy
  • Moderator
  • 23584 Views
  • 111 comments
  • 232 likes
  • Other
  • Fixed
  • 23584 Views
  • 111 comments
  • 232 votes

App crashing for iOS free users when trying to connect to Bluetooth

We've received reports that iOS users of free accounts are experiencing app crashing when they try to connect their device to their AirPods via Bluetooth.

  • Moderator
  • Moderator
  • We've received reports that iOS users of free accounts are experiencing app crashing when they try to connect their device to their AirPods via Bluetooth.
  • Yordan
  • Moderator
  • 25551 Views
  • 181 comments
  • 152 likes
  • iOS
  • Fixed
  • 25551 Views
  • 181 comments
  • 152 votes

Can't Play Downloaded Songs When Offline

We're getting reports that downloaded songs are not playing when the app is not connected to the internet. The offline songs are grayed out but shows that they are downloaded. When connected back to the internet, same songs can be played without issu...

  • Moderator
  • Moderator
  • We're getting reports that downloaded songs are not playing when the app is not connected to the internet. The offline songs are grayed out but shows that they are downloaded. When connected back to ...
  • Ivelina
  • Moderator
  • 202879 Views
  • 618 comments
  • 1857 likes
  • Premium
    Your Library
  • Fixed
  • 202879 Views
  • 618 comments
  • 1857 votes

Performance issues on iOS devices

Hey folks, We've received reports that iOS users are experiencing technical issues on their devices (running version 8.8.72.623 or higher). The app is crashing or the playback suddenly stops. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,   We've received reports that iOS users are experiencing technical issues on their devices (running version 8.8.72.623 or higher). The app is crashing or the playback suddenly st...
  • Vasil
  • Moderator
  • 64605 Views
  • 284 comments
  • 501 likes
  • iOS
  • Fixed
  • 64605 Views
  • 284 comments
  • 501 votes

Shuffle Play button has disappeared

Users are reporting that the Shuffle Play button has disappeared. This seems to be happening on iPhones only. The Shuffle button is missing both from playlists and in the Now Playing view next to the Play-button.

  • Moderator
  • Moderator
  • Users are reporting that the Shuffle Play button has disappeared. This seems to be happening on iPhones only. The Shuffle button is missing both from playlists and in the Now Playing view next to the...
  • sheasmart
  • Casual Listener
  • 39188 Views
  • 82 comments
  • 317 likes
  • iOS
  • Fixed
  • 39188 Views
  • 82 comments
  • 317 votes

Users from Brazil are unable to use Spotify with mobile data

Users in Brazil are reporting that they're unable to use the app with mobile data: an error message stating that they're offline is displayed, despite having stable internet connection.

  • Moderator
  • Moderator
  • Users in Brazil are reporting that they're unable to use the app with mobile data: an error message stating that they're offline is displayed, despite having stable internet connection.
  • Yordan
  • Moderator
  • 5074 Views
  • 18 comments
  • 77 likes
  • Android
    Mobile
  • Fixed
  • 5074 Views
  • 18 comments
  • 77 votes

Spotify stops playing after an ad

We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV. The behavior is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV.   The behavior is curren...
  • Skuzbukit
  • Newbie
  • 50143 Views
  • 308 comments
  • 417 likes
  • Other
  • Not Right Now
  • 50143 Views
  • 308 comments
  • 417 votes

Songs in Play queue are duplicated

Hey folks! We've received reports that deleting or adding songs in the play queue creates duplicates. This issue only seems to affect the mobile app and playlists with over 50 songs. This is being looked into.

  • Moderator
  • Moderator
  • Hey folks!   We've received reports that deleting or adding songs in the play queue creates duplicates. This issue only seems to affect the mobile app and playlists with over 50 songs. This ...
  • Joan
  • Moderator
  • 15352 Views
  • 101 comments
  • 116 likes
  • Mobile
  • Fixed
  • 15352 Views
  • 101 comments
  • 116 votes

Desktop app stuck on black screen

Some users have reported performance issues with the desktop application. Users are able to log in to their accounts, but the app then displays a black screen. This is being investigated.

  • Moderator
  • Moderator
  • Some users have reported performance issues with the desktop application. Users are able to log in to their accounts, but the app then displays a black screen. This is being investigated.
  • Joan
  • Moderator
  • 51711 Views
  • 349 comments
  • 323 likes
  • Desktop (Windows)
  • Fixed
  • 51711 Views
  • 349 comments
  • 323 votes

Ongoing performance issues on iOS devices - app being slow/crashing within a few minutes of playback

Hey folks, We had received reports that some of you were experiencing technical issues on your iOS devices (running version 8.8.72.623 or higher). The app was crashing or the playback was suddenly stopping.The issue was fixed but it seems it has resu...

  • Moderator
  • Moderator
  • Hey folks,   We had received reports that some of you were experiencing technical issues on your iOS devices (running version 8.8.72.623 or higher). The app was crashing or the playback was ...
  • sfirgebvss5u72f
  • Newbie
  • 26750 Views
  • 218 comments
  • 296 likes
  • iOS
  • Fixed
  • 26750 Views
  • 218 comments
  • 296 votes

Spotify app is skipping after a few seconds on Samsung TVs

We've received reports that the Spotify app is skipping after a few seconds, with multiple mentions of Samsung TVs. The reports note that tracks are playing without audio on the Samsung TV devices, and trouble-shooting has already been tried.

  • Moderator
  • Moderator
  • We've received reports that the Spotify app is skipping after a few seconds, with multiple mentions of Samsung TVs.  The reports note that tracks are playing without audio on the Samsung TV devi...
  • MihailY
  • Moderator
  • 35000 Views
  • 110 comments
  • 241 likes
  • Other
  • Under investigation
  • 35000 Views
  • 110 comments
  • 241 votes