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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Release Radar not working

We've been receiving reports that users are having issues accessing their Release Radar. Some are also seeing the error message "This content is no longer available. Would you like to remove it from Your Library?".

Moderator

Moderator

We've been receiving reports that users are having issues accessing their Release Radar. Some are also seeing the error message "This content is no longer available. Would you like to remove it from ...

Not applicable

20458 Views

56 comments

137 likes

Your Library
Fixed
  • 20458 Views
  • 56 comments
  • 137 votes

Incorrect number of Liked Songs

We've been getting reports that some users are not seeing the correct number of Liked Songs in their Library. This is happening across multiple platforms: Windows, Mac, iOS and Android. We are now investigating this.

Spotify Legend

We've been getting reports that some users are not seeing the correct number of Liked Songs in their Library. This is happening across multiple platforms: Windows, Mac, iOS and Android.   We...

vaajy

Roadie

14259 Views

51 comments

124 likes

Android
Desktop (Mac)
Desktop (Windows)
iOS
Fixed
  • 14259 Views
  • 51 comments
  • 124 votes

Podcast "Recently Updated" list not updating

Hey folks, We've received some reports that the podcast "Recently Updated" list is not updating. This is being investigated.

Moderator

Moderator

Hey folks,    We've received some reports that the podcast "Recently Updated" list is not updating.    This is being investigated. 

Zdw232

Visitor

16548 Views

83 comments

119 likes

Other
Fixed
  • 16548 Views
  • 83 comments
  • 119 votes

Daily Mixes Don't Refresh, Change, or Update

My Daily Mixes pretty much remain the same. They rarely update, playing the same songs ad nauseum. They are also not intuitive. The first daily mix is pretty accuarate, but I can only tolerate a small number of songs in the other mixes. I continue to...

Music Fan

My Daily Mixes pretty much remain the same. They rarely update, playing the same songs ad nauseum. They are also not intuitive. The first daily mix is pretty accuarate, but I can only tolerate a smal...

Grumpymcgrumpface

Visitor

40171 Views

102 comments

119 likes

music
Not Right Now
  • 40171 Views
  • 102 comments
  • 119 votes

Songs in Play queue are duplicated

Hey folks! We've received reports that deleting or adding songs in the play queue creates duplicates. This issue only seems to affect the mobile app and playlists with over 50 songs. This is being looked into.

Moderator

Moderator

Hey folks!   We've received reports that deleting or adding songs in the play queue creates duplicates. This issue only seems to affect the mobile app and playlists with over 50 songs. This ...

Joan

Moderator

21907 Views

101 comments

116 likes

Mobile
Fixed
  • 21907 Views
  • 101 comments
  • 116 votes

"Something went wrong" error on desktop app and web player for Turkish users

We're receiving reports from users in Turkey that they’re encountering an error on the desktop app and web player.

Moderator

Moderator

We're receiving reports from users in Turkey that they’re encountering an error on the desktop app and web player.     

beckymuk

Newbie

18780 Views

79 comments

109 likes

Desktop
Fixed
  • 18780 Views
  • 79 comments
  • 109 votes

Offline mode turns off when re-opening the app on iOS

We've received reports from iOS users that Offline mode is automatically turning off when the app is closed and re-opened.

Moderator

Moderator

We've received reports from iOS users that Offline mode is automatically turning off when the app is closed and re-opened.

Yordan

Moderator

11557 Views

37 comments

97 likes

iOS
Fixed
  • 11557 Views
  • 37 comments
  • 97 votes

Downtime June 7th: Playlist issues

Hey folks! We've been seeing reports that users are unable to see playlists posted on profiles - both on their own profile and on the profiles of other users. This might lead to some users not being able to create new playlists, or browse their playl...

Moderator

Moderator

Hey folks! We've been seeing reports that users are unable to see playlists posted on profiles - both on their own profile and on the profiles of other users. This might lead to some users...

RedRobine

Newbie

26275 Views

90 comments

97 likes

Accounts
Fixed
  • 26275 Views
  • 90 comments
  • 97 votes

"Switch to video" button missing on Now Playing View on mobile

We've received reports about the "Switch to video" button not showing on Now Playing View on mobile. This affects both Android and iOS.

Moderator

Moderator

We've received reports about the "Switch to video" button not showing on Now Playing View on mobile. This affects both Android and iOS.

Yordan

Moderator

25662 Views

91 comments

95 likes

Mobile
Fixed
  • 25662 Views
  • 91 comments
  • 95 votes

Unable to stream on Apple Watch

Hey folks, We're receiving reports that users who previously had the option to stream on their Apple Watch are unable to do so. In a lot of the cases this seems to come up when the setup includes AirPods. If you’re experiencing this issue, make sure ...

Spotify Legend

Hey folks,   We're receiving reports that users who previously had the option to stream on their Apple Watch are unable to do so. In a lot of the cases this seems to come up when the setup i...

Xenia

Moderator

37030 Views

100 comments

94 likes

Android
iOS
Case Closed
  • 37030 Views
  • 100 comments
  • 94 votes

Podcast episodes showing as unplayed

Hey, We're seeing reports that finished podcast episodes are showing as unplayed.

Moderator

Moderator

Hey,    We're seeing reports that finished podcast episodes are showing as unplayed.

Ebbeone

Visitor

15867 Views

84 comments

92 likes

Other
Fixed
  • 15867 Views
  • 84 comments
  • 92 votes

Downtime 03/03/2025: Playback issues on multiple devices

We've received reports about playback issues where the app doesn't initiate the playback. This seems to affect all platforms.

Moderator

Moderator

We've received reports about playback issues where the app doesn't initiate the playback. This seems to affect all platforms.

BuggChaoz

Newbie

52055 Views

38 comments

81 likes

Desktop
Mobile
Other
Fixed
  • 52055 Views
  • 38 comments
  • 81 votes

Premium Subscribers' Subscription Status Remains on free

Some users' subscription status remains on free across all devices. The issue seems to occur regardless of the Premium type (Individual, Student, Family and Duo) and payment method.

Moderator

Moderator

Some users' subscription status remains on free across all devices. The issue seems to occur regardless of the Premium type (Individual, Student, Family and Duo) and payment method.

Yordan

Moderator

5776 Views

10 comments

81 likes

Subscriptions
Fixed
  • 5776 Views
  • 10 comments
  • 81 votes

Users from Brazil are unable to use Spotify with mobile data

Users in Brazil are reporting that they're unable to use the app with mobile data: an error message stating that they're offline is displayed, despite having stable internet connection.

Moderator

Moderator

Users in Brazil are reporting that they're unable to use the app with mobile data: an error message stating that they're offline is displayed, despite having stable internet connection.

XLS1

Newbie

6378 Views

19 comments

77 likes

Android
Mobile
Fixed
  • 6378 Views
  • 19 comments
  • 77 votes

[Mobile] Unable to download podcast episodes

We've received reports that users are unable to download podcast episodes on the mobile app. Downloading music is unaffected and works as usual.

Moderator

Moderator

We've received reports that users are unable to download podcast episodes on the mobile app. Downloading music is unaffected and works as usual.

Yordan

Moderator

25883 Views

63 comments

64 likes

Android
Fixed
  • 25883 Views
  • 63 comments
  • 64 votes

LG TV App Skipping all songs

I am using Spotify Premium on my 2016 Macbook, IPhone 7, and an LG 43UM7600PLB from 2020. This all worked fine until 3 days ago when the app on the LG TV stopped working. Problem: On the LG TV app Spotify skips songs after 1 second and jumps to the n...

Casual Listener

I am using Spotify Premium on my 2016 Macbook, IPhone 7, and an LG 43UM7600PLB from 2020. This all worked fine until 3 days ago when the app on the LG TV stopped working.   Problem: On ...

Novy

Moderator

21137 Views

53 comments

63 likes

Other
Case Closed
  • 21137 Views
  • 53 comments
  • 63 votes

[Android] App crashing when loading playlists

Hey folks! You may have noticed that your Android apps might crash when you attempt opening your playlists. We've investigated this and found out that this may happen if they include local files. We're currently looking into this but, in the meantime...

Moderator

Moderator

Hey folks!   You may have noticed that your Android apps might crash when you attempt opening your playlists. We've investigated this and found out that this may happen if they include local...

Anime_KittyX3

Newbie

32282 Views

40 comments

59 likes

Android
Fixed
  • 32282 Views
  • 40 comments
  • 59 votes

Audio quality / Sound volume issues on Playstation 5 App

Hey folks!We're aware of volume issues with the Spotify app on PS5 after a recent update, mainly that the volume output is too low. This is currently being investigated.

Moderator

Moderator

Hey folks! We're aware of volume issues with the Spotify app on PS5 after a recent update, mainly that the volume output is too low. This is currently being investigated.  

CrishanePerera

Visitor

41606 Views

94 comments

59 likes

Other
Not Right Now
  • 41606 Views
  • 94 comments
  • 59 votes

[iOS] Cover art + track title is "stuck" on the first track played on BMW head unit

Track titles and cover art is not displayed correctly on BMW (2015) when playing through Bluetooth or the USB interface in the center console. Symptom: Music plays and it is possible to switch tracks, but the cover art and track title is "stuck" on t...

Casual Listener

Track titles and cover art is not displayed correctly on BMW (2015) when playing through Bluetooth or the USB interface in the center console.   Symptom: Music plays and it is possible to sw...

Peterhurst17

Casual Listener

31538 Views

87 comments

58 likes

bluetooth
BMW
Cover Art
stuck
track title
usb
Won't Fix
  • 31538 Views
  • 87 comments
  • 58 votes

App not working on Volvo and Polestar cars

We've gotten reports that some Volvo and Polestars car users are experiencing issues with the Spotify app after an update. Some mention that Google Voice Assistant control for Spotify no longer works, or the app UI has changed and it is no longer rec...

Moderator

Moderator

We've gotten reports that some Volvo and Polestars car users are experiencing issues with the Spotify app after an update. Some mention that Google Voice Assistant control for Spotify no longer w...

mblackhurst

Casual Listener

20965 Views

56 comments

57 likes

Other
Fixed
  • 20965 Views
  • 56 comments
  • 57 votes