Spotify shows "offline" even when connected to Wifi or mobile data

I have a Samsung s8 active and my Spotify account will tell me I'm in offline mode and won't search for songs or load albums, even though I'm not in offline mode and I am connected to Wifi. I've tried disconnecting from Wifi and using Mobile Data, I'...

• Tomhanks
• Casual Listener
• I have a Samsung s8 active and my Spotify account will tell me I'm in offline mode and won't search for songs or load albums, even though I'm not in offline mode and I am connected to Wifi. I've trie...
• 2018-07-21 1:04:47 AM
• 2020-08-14 12:50:10 PM
• giuffrolo
• Visitor
• 61630 Views
• 282 comments
• 528 likes
• Android Error
  Samsung S8 Active
  Spotify offline
• Fixed

Free users on iOS unable to tap "and more" to open list of tracks on playlists

We're receiving contacts from users on iOS, who are using the free experience of Spotify and are unable to tap "and more" to see the list of tracks when viewing a playlist. So far, this seems to not be affecting Android users or users with Premium su...

• Kiril
• Moderator
• We're receiving contacts from users on iOS, who are using the free experience of  Spotify and are unable to tap "and more" to see the list of tracks when viewing a playlist. So far, this seems t...
• 2022-02-15 8:59:52 AM
• 2023-01-22 6:17:01 PM
• user-removed
• Not applicable
• 51471 Views
• 177 comments
• 508 likes
• iOS
• Fixed

Song/Podcast skipping when clicking/sliding the progress bar in the desktop app

Hey folks, We've received reports from some users that songs and podcasts skip to the next content in the queue when clicking on the progress bar to set it to a certain portion while playing. This is only happening on the desktop app. This is now bei...

• Lyubka
• Moderator
• Hey folks,  We've received reports from some users that songs and podcasts skip to the next content in the queue when clicking on the progress bar to set it to a certain portion while play...
• 2022-11-22 8:40:51 AM
• a week ago
• Eni
• Moderator
• 18705 Views
• 200 comments
• 504 likes
• Desktop
  Desktop (Windows)
• Fixed

[Family] "We couldn't find that address"

I'm trying to add my address for Spotify Premium Family but the search box is unable to find my postcode (13 years at the address) or any other part of the address if I type it out in full. I've no idea what to do now

• kieran_b
• Casual Listener
• I'm trying to add my address for Spotify Premium Family but the search box is unable to find my postcode (13 years at the address) or any other part of the address if I type it out in full. I've no i...
• 2019-09-03 1:35:19 PM
• 2020-10-03 1:23:17 PM
• Karlp123
• Visitor
• 27280 Views
• 105 comments
• 495 likes
• Premium for Family
• Fixed

Wrong metadata displayed on car radio via Bluetooth

Hi! On my Mazda 3 2018 the song title and song name freezes after first track is played after i start my car. The forward and backward buttons to change song on my steering wheel still works though. This is with my Oneplus 7t Pro connected through bl...

• Eazy2
• Casual Listener
• Hi! On my Mazda 3 2018 the song title and song name freezes after first track is played after i start my car. The forward and backward buttons to change song  on my steering wheel still works ...
• 2021-02-16 7:07:11 PM
• 2022-03-31 12:10:59 PM
• Ver
• Spotify Legend
• 77995 Views
• 893 comments
• 472 likes
• Other
• Fixed

Shuffle Is Only Going Through A Handful Of Songs

Hello, everyone! I have finally signed up to Spotify premium and was excited to do the transition and reinvent how I listen and discover music. Spent a good 2 weeks building my library, with close to a 1000 songs downloaded on my phone (for offline l...

• eduardocastrof
• Casual Listener
• Hello, everyone!   I have finally signed up to Spotify premium and was excited to do the transition and reinvent how I listen and discover music. Spent a good 2 weeks building my library, wi...
• 2018-08-18 9:00:44 AM
• 2020-08-15 4:00:49 AM
• neongraffiti
• Regular
• 37140 Views
• 245 comments
• 445 likes
• Android
  Desktop
  iOS
• Closed

Android TV will not play songs

PlanPremiumCountryUSDeviceSony Bravia TV 4K UR2Operating SystemAndroid TV My Question or IssueThe Spotify app no longer works on my TV. When I attempt to play songs, it navigates to them on the TV but does not actually start playing. Trying to press ...

• zaiguo
• Casual Listener
• Plan Premium Country US Device Sony Bravia TV 4K UR2 Operating System Android TV   My Question or Issue The Spotify app no longer works on my TV. When I attempt to play songs, it navig...
• 2020-05-29 6:03:02 PM
• 2020-10-18 6:48:38 PM
• AlexBonn
• Visitor
• 25828 Views
• 174 comments
• 441 likes
• Fixed

[All Platforms] Music keeps un-downloading

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am soon unsubscribing to this app. I’m paying money for the premium and my songs keep un-downloading. This has happene...

• Jamestuff
• Casual Listener
•   (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I am soon unsubscribing to this ...
• 2020-09-11 8:21:17 PM
• 2022-04-30 1:24:49 PM
• apollo79
• Newbie
• 92555 Views
• 193 comments
• 434 likes
• Android
  Desktop
  iOS
• Won't Fix

Playlists not showing on Roku

• GDMT
• Casual Listener
• 2017-03-05 4:40:16 PM
• 2019-07-10 10:56:47 AM
• Katerina
• Spotify Legend
• 96358 Views
• 539 comments
• 426 likes
• roku
• Fixed

Music cuts out briefly on Echo devices

We've received reports that the music occasionally cuts out when listening to Spotify on Amazon Echo devices. This occurs both when controlling the music directly in the app and with voice commands.

• Yordan
• Moderator
• We've received reports that the music occasionally cuts out when listening to Spotify on Amazon Echo devices. This occurs both when controlling the music directly in the app and with voice comma...
• 2022-03-05 2:10:03 PM
• 2022-08-31 3:49:11 PM
• Novy
• Moderator
• 34231 Views
• 280 comments
• 408 likes
• Mobile
• Fixed