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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Spotify BMW ConnectedDrive option not showing in iOS

Hey everyone, We're receiving reports from Spotify users on iOS devices, that the Spotify app is not showing in the BMW ConnectedDrive menu. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Upda...

  • Moderator
  • Moderator
  • Hey everyone,   We're receiving reports from Spotify users on iOS devices, that the Spotify app is not showing in the BMW ConnectedDrive menu.   If you’re experiencing this issue,...
  • PatrykM
  • Newbie
  • 27529 Views
  • 229 comments
  • 257 likes
  • iOS
  • Fixed
  • 27529 Views
  • 229 comments
  • 257 votes

Problems activating Hulu with the student discount.

PlanPremiumCountryUnited StatesDeviceiPhone 6sOperating SystemiOS 10 My Question or IssueI originally had the bundle with the premium spotify and Hulu for 9.99 a month but then all of a sudden the Hulu was taken off so I called Hulu and they said tha...

  • Casual Listener
  • Plan Premium Country United States Device iPhone 6s Operating System iOS 10   My Question or Issue I originally had the bundle with the premium spotify and Hulu for 9.99 a month but th...
  • bhillhouse
  • Newbie
  • 17657 Views
  • 46 comments
  • 50 likes
  • Premium for Students
  • Fixed
  • 17657 Views
  • 46 comments
  • 50 votes

No Spotify on Galaxy Store - Galaxy Watch

PlanPremiumCountryIndonesiaDeviceGalaxy S10+Operating SystemAndroid Pie My Question or Issue Hi Spotify Team, I want to ask about the spotify, when i search for the spotify on galaxy store, i cannot find it, can somebody help for this? because i want...

  • Casual Listener
  • Plan Premium Country Indonesia Device Galaxy S10+ Operating System Android Pie   My Question or Issue  Hi Spotify Team, I want to ask about the spotify, when i search for the spot...
  • turbobb
  • Casual Listener
  • 79450 Views
  • 629 comments
  • 666 likes
  • Galaxy Watch
    Samsung
    Spotify
  • Fixed
  • 79450 Views
  • 629 comments
  • 666 votes

Black screen is shown on iOS mobile devices right after the app has been started.

Hey there, We've received reports of users seeing a black screen after launching the app on iOS mobile devices.

  • Moderator
  • Moderator
  • Hey there,   We've received reports of users seeing a black screen after launching the app on iOS mobile devices.    
  • ibnalfreak
  • Newbie
  • 2886 Views
  • 21 comments
  • 39 likes
  • iOS
  • Fixed
  • 2886 Views
  • 21 comments
  • 39 votes

Drag and drop doesn't scroll the screen upwards

Hey there, We've received reports about the drag and drop feature not scrolling the screen once the dragged track reaches the upper border of the screen. If you experience this issue, leave your vote in the thread, so we can get an overview of its im...

  • Moderator
  • Moderator
  • Hey there,   We've received reports about the drag and drop feature not scrolling the screen once the dragged track reaches the upper border of the screen.   If you experience this ...
  • AlejaR
  • Moderator
  • 3011 Views
  • 30 comments
  • 79 likes
  • Desktop (Windows)
  • Fixed
  • 3011 Views
  • 30 comments
  • 79 votes

Downtime September 14th, 2022: Web Player getting a 502 Bad Gateway Error

Hey folks, We've received some reports that users are unable to access the web player, as it shows a 502 Bad Gateway Error. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,    We've received some reports that users are unable to access the web player, as it shows a  502 Bad Gateway Error.   This is being investigated. 
  • Novy
  • Moderator
  • 1707 Views
  • 9 comments
  • 21 likes
  • Desktop
  • Fixed
  • 1707 Views
  • 9 comments
  • 21 votes

Google assistant not playing personalised playlists

PlanPremiumCountryAustraliaDeviceNest hub, home mini My Question or IssueEver since Spotify wrapped 2021 came out, my nest devices no longer play my personalised playlists via voice commands. I can see the command come up on my next hub (eg hey Googl...

  • Casual Listener
  • Pla n P remium Country Australia Device Nest hub, home mini   My Question or Issue Ever since Spotify wrapped 2021 came out, my nest devices no longer play my personalised playlists v...
  • Novy
  • Moderator
  • 4291 Views
  • 32 comments
  • 31 likes
  • Under investigation
  • 4291 Views
  • 32 comments
  • 31 votes

Local Files not appearing on Android

Hey folks, We've received some reports that imported Local Files on Android aren't showing up on. Most reports come from devices with versions of Android 9. To prevent any confusions, keep in mind that this is different from the regular Local Files s...

  • Moderator
  • Moderator
  • Hey folks,   We've received some reports that imported Local Files  on  Android aren't showing up on.  Most reports come from devices with versions of Android 9.   ...
  • AlejaR
  • Moderator
  • 3399 Views
  • 26 comments
  • 32 likes
  • Android
  • Fixed
  • 3399 Views
  • 26 comments
  • 32 votes

Spotify + Chromecast Audio Connection Keeps Dropping

Plan Premium Country USA Device iPhone X, iPhone 8, Chromecast Audio (3 devices), Motorola MG7315 modem/router Operating System iOS 13 My Question or Issue Hi. We have 3 Chromecast Audio devices on my home network connected via a single Motorola MG73...

  • Casual Listener
  • Plan Premium Country USA Device iPhone X, iPhone 8, Chromecast Audio (3 devices), Motorola MG7315 modem/router Operating System iOS 13   My Question or Issue Hi. We have 3 Ch...
  • WiboP
  • Casual Listener
  • 47070 Views
  • 337 comments
  • 793 likes
  • chromecast
    Connect
  • Not Right Now
  • 47070 Views
  • 337 comments
  • 793 votes

User Stats not Showing in Heardle

Hey everyone!We've been receiving reports that you're not seeing your previous Heardle stats or streak data. This has been reported to the right folks and is being investigated

  • Moderator
  • Moderator
  • Hey everyone! We've been receiving reports that you're not seeing your previous Heardle stats or streak data. This has been reported to the right folks and is being investigated 🙂
  • jlm615
  • Newbie
  • 1923 Views
  • 28 comments
  • 1 likes
  • Other
  • Under investigation
  • 1923 Views
  • 28 comments
  • 1 votes

[PS5] Poor audio quality issue from PS4 persists on PS5 app

I just received my PlayStation 5 today, and after downloading the Spotify app to listen to my music I noticed that the PS5's Spotify app has the exact same problem with the audio quality that the PS4 has had for over 5 years. For those who aren't awa...

  • Casual Listener
  • I just received my PlayStation 5 today, and after downloading the Spotify app to listen to my music I noticed that the PS5's Spotify app has the exact same problem with the audio quality that the PS4...
  • alexjamesbutler
  • Newbie
  • 11506 Views
  • 42 comments
  • 38 likes
  • Other
  • Not Right Now
  • 11506 Views
  • 42 comments
  • 38 votes

"There was a problem" error when joining Premium Duo

Hey folks, We've received some reports that users are unable to join Premium Duo plans, as a "There was a problem" error is appearing. It seems to be only affecting users in Argentina for now. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,   We've received some reports that users are unable to join Premium Duo plans, as a "There was a problem" error is appearing. It seems to be only affecting users in Argentina for ...
  • MikeRotch76
  • Newbie
  • 1149 Views
  • 8 comments
  • 13 likes
  • Subscriptions
  • Fixed
  • 1149 Views
  • 8 comments
  • 13 votes

Multiple SD card storage options are shown in app settings

Hey everyone! We've been receiving reports about the app displaying multiple SD cards in the storage options. If you're experiencing this, let us know by adding your +VOTE and follow the instructions in the Status Update below. We'll be keeping every...

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  • Moderator
  • Moderator
  • Hey everyone!   We've been receiving reports about the app displaying multiple SD cards in the storage options.    If you're experiencing this, let us know b...
  • calamar-87
  • Music Fan
  • 11748 Views
  • 107 comments
  • 193 likes
  • Android
    Mobile
  • Not Right Now
  • 11748 Views
  • 107 comments
  • 193 votes

Equalizer won’t work with Airplay

I have iOS 13 updated on iPhone and ipadspotify premium the equalizer Won’t work with Airplay does work with playback thru device or with Airpods please helpAlan one of the below information is required. However, the more you provide the easier it wi...

  • Regular
  • I have iOS 13 updated on iPhone and ipad spotify premium  the equalizer  Won’t work with Airplay  does work with playback thru device or with Airpods    please help Al...
  • villanese
  • Newbie
  • 11264 Views
  • 62 comments
  • 0 likes
  • Won't Fix
  • 11264 Views
  • 62 comments
  • 0 votes

Sonos speakers not showing up on desktop app

Hey everyone,We've received reports about Sonos speakers not showing up on the desktop app. They only appear in the Connect picker on desktop after selecting the device in the mobile app.We'd like to take a closer look into this, so we've merged a fe...

  • Moderator
  • Moderator
  • Hey everyone, We've received reports about Sonos speakers not showing up on the desktop app.  They only appear in the Connect picker on desktop after selecting the device in the mobile app. ...
  • matteustace
  • Newbie
  • 4876 Views
  • 37 comments
  • 33 likes
  • Desktop
  • Not Right Now
  • 4876 Views
  • 37 comments
  • 33 votes

Liked Songs not synching or empty in the Desktop app

Hey there, We've received reports of users seeing an empty Liked Songs collection on the desktop app.

  • Moderator
  • Moderator
  • Hey there,   We've received reports of users seeing an empty Liked Songs collection on the desktop app.
  • Yordan
  • Moderator
  • 4335 Views
  • 39 comments
  • 3 likes
  • Desktop (Mac)
    Desktop (Windows)
  • Not Right Now
  • 4335 Views
  • 39 comments
  • 3 votes

[Web Player] Blank search results when using advanced search syntax

Hey folks, We have noticed the following issue with the web player:When searching, results appear blank when using advanced search syntax (e.g. "artist:", "genre:", "track:", etc.). The issue is triggered when clicking away from the Top Results tab a...

  • Spotify Legend
  • Hey folks,   We have noticed the following issue with the web player: When searching, results appear blank when using advanced search syntax   (e.g. "artist:", "genre:", "track:...
  • Undeadhorrer
  • Newbie
  • 780 Views
  • 5 comments
  • 2 likes
  • Web Player
  • Fixed
  • 780 Views
  • 5 comments
  • 2 votes

Issues with accepting Blend invites

We've received reports that users are unable to accept Blend invites. When they try to do so, one of the following error messages is displayed: "Blend not found" "Something went wrong" "Link has expired" Alternatively, clicking the invite link just o...

  • Moderator
  • Moderator
  • We've received reports that users are unable to accept Blend invites. When they try to do so, one of the following error messages is displayed: "Blend not found" "Something went wrong" "Link ...
  • Isabelle16
  • Newbie
  • 2552 Views
  • 26 comments
  • 76 likes
  • Mobile
  • Fixed
  • 2552 Views
  • 26 comments
  • 76 votes

Shuffle play pauses music

PlanPremiumOperating SystemAndroid 7.0 My Question or IssueWhen I press the shuffle play button it pauses my music when it used to shuffle songs again. Is it supposed to do this? And if so, is there a way to make it do what it did before?

  • Regular
  • Plan Premium Operating System Android 7.0   My Question or Issue When I press the shuffle play button it pauses my music when it used to shuffle songs again. Is it supposed to do this? And...
  • SvenBaijards
  • Visitor
  • 7443 Views
  • 32 comments
  • 80 likes
  • Fixed
  • 7443 Views
  • 32 comments
  • 80 votes

Difficulties with payments and purchases in Nigeria

Hey folks, We're receiving reports that some of our users in Nigeria are experiencing difficulties with their payments.

  • Spotify Legend
  • Hey folks,   We're receiving reports that some of our users in Nigeria are experiencing difficulties with their payments.
  • Eni
  • Moderator
  • 26599 Views
  • 90 comments
  • 148 likes
  • Subscriptions
  • Fixed
  • 26599 Views
  • 90 comments
  • 148 votes