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Artist Profiles not loading on web player and desktop app

We've received reports that some artist profiles are not loading on the desktop app and web player. These profiles can still be accessed using the mobile app.

  • Moderator
  • Moderator
  • We've received reports that some artist profiles are not loading on the desktop app and web player. These profiles can still be accessed using the mobile app.
  • Vasil
  • Moderator
  • 1072 Views
  • 14 comments
  • 5 likes
  • Desktop
  • Fixed
  • 1072 Views
  • 14 comments
  • 5 votes

Sonos speakers not showing up on desktop app

Hey everyone,We've received reports about Sonos speakers not showing up on the desktop app. They only appear in the Connect picker on desktop after selecting the device in the mobile app.We'd like to take a closer look into this, so we've merged a fe...

  • Moderator
  • Moderator
  • Hey everyone, We've received reports about Sonos speakers not showing up on the desktop app.  They only appear in the Connect picker on desktop after selecting the device in the mobile app. ...
  • cyrusd-us
  • Newbie
  • 5554 Views
  • 40 comments
  • 33 likes
  • Desktop
  • Not Right Now
  • 5554 Views
  • 40 comments
  • 33 votes

"My Shazam Tracks" playlist doesn't sync/add all shazamed tracks

Plan; Premium Country: New Zealand It's the same on all my devices - whether Apple or Android My Question or Issue I've been using the automatic sync function where songs I have shazamed show up automatically in the 'My Shazams Playlist'. They stoppe...

  • Casual Listener
  • Plan; Premium Country: New Zealand   It's the same on all my devices - whether Apple or Android    My Question or Issue   I've been using the automatic sync fun...
  • priyajjain
  • Regular
  • 56597 Views
  • 175 comments
  • 237 likes
  • Other
  • Not Right Now
  • 56597 Views
  • 175 comments
  • 237 votes

Daily Mixes Don't Refresh, Change, or Update

My Daily Mixes pretty much remain the same. They rarely update, playing the same songs ad nauseum. They are also not intuitive. The first daily mix is pretty accuarate, but I can only tolerate a small number of songs in the other mixes. I continue to...

  • Music Fan
  • My Daily Mixes pretty much remain the same. They rarely update, playing the same songs ad nauseum. They are also not intuitive. The first daily mix is pretty accuarate, but I can only tolerate a smal...
  • Bibocico
  • Newbie
  • 26696 Views
  • 92 comments
  • 95 likes
  • Music
  • Not Right Now
  • 26696 Views
  • 92 comments
  • 95 votes

Downtime November 1st, 2022: Web Player not loading

Hey folks, We've received some contacts from users who are not able to load the Web Player and the main Spotify website correctly and instead see the following error message: upstream connect error or disconnect/reset before headers. reset reason: co...

  • Spotify Star
  • Spotify Star
  • Hey folks,    We've received some contacts from users who are not able to load the Web Player and the main Spotify website correctly and instead see the following error message: &nbsp...
  • MattSuda
  • Spotify Star
  • 3768 Views
  • 35 comments
  • 24 likes
  • Desktop
  • Fixed
  • 3768 Views
  • 35 comments
  • 24 votes

Free users hearing ads too frequently

Hey folks, We're receiving reports from free users about receiving too many ads. The reports describe hearing at least 2-3 ads after each song while on free. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions i...

  • Spotify Legend
  • Hey folks,   We're receiving reports from  free users about receiving too many  ads.  The reports describe hearing at least 2-3 ads after each song while on free. If yo...
  • Mnmlst
  • Visitor
  • 30546 Views
  • 46 comments
  • 168 likes
  • Desktop
    Mobile
    Web Player
  • Fixed
  • 30546 Views
  • 46 comments
  • 168 votes

Discover Weekly playlist not accessible

We've received reports from users having trouble opening their Discover Weekly. This appears to be happening across all platforms (Android, iOS, desktop, and the Web Player). This is currently being investigated.

  • Rising Star 3
  • Rising Star 3
  • We've received reports from users having trouble opening their Discover Weekly. This appears to be happening across all platforms (Android, iOS, desktop, and the Web Player).   This is cur...
  • Bittencourt
  • Spotify Star
  • 683 Views
  • 45 comments
  • 5 likes
  • Android
    Desktop
    Your Library
  • Fixed
  • 683 Views
  • 45 comments
  • 5 votes

Option to unban/unheart artists from dailymix

I've played the daily mix and I was delighted that i was able to ban artists i did not feel like listening _at the moment_, also i had hearted some super annoying songs. Now I can't play daily mix because i don't hear artists that i might like, and t...

  • Casual Listener
  • I've played the daily mix and I was delighted that i was able to ban artists i did not feel like listening _at the moment_, also i had hearted some super annoying songs.   Now I can't play dai...
  • ponakka
  • Casual Listener
  • 295 Views
  • 2 comments
  • 3 likes
  • Android
    dailymix
    Desktop
    iOS
    like
    unlike
  • Not An Issue
  • 295 Views
  • 2 comments
  • 3 votes

[Web Player] Mini picture in picture player won't pause music

Hey folks, We're seeing reports that the pause button in the mini player is stuck and not working. We've just merged a few threads together to keep you all in the loop. We'll be keeping everyone up to speed here, so make sure to subscribe to this thr...

  • Moderator
  • Moderator
  • Hey folks,   We're seeing reports that the pause button in the mini player is stuck and not working . We've just merged a few threads together to keep you all in the loop.  &n...
  • robigouk
  • Composer
  • 3435 Views
  • 47 comments
  • 12 likes
  • Desktop
    Other
  • Fixed
  • 3435 Views
  • 47 comments
  • 12 votes

[India] Failed payment error

Plan Free/Premium Country India Device Redmi K20 Pro Operating System (Android 10) Recurring Payment Method (trying for): HDFC Debit Card (mastercard) My Question or Issue Not able to complete transaction with my Debit card. The entered details and a...

  • Casual Listener
  • Plan Free/Premium Country India Device Redmi K20 Pro Operating System (Android 10) Recurring Payment Method (trying for): HDFC Debit Card (mastercard)   My Question or Issue ...
  • ROUISADFJ
  • Newbie
  • 12030 Views
  • 61 comments
  • 114 likes
  • Debit Card
    india
    Premium 3 Month Trial
  • Fixed
  • 12030 Views
  • 61 comments
  • 114 votes

Android Auto - Spotify doesn't play offline

Android Auto suddenly is unable to play music in offline mode. Started after last Spotify update. The only way to display tracks that have been downloaded is to use cellular data (which it wouldn't supposed to be needed). Reinstalled both android aut...

  • Casual Listener
  • Android Auto suddenly is unable to play music in offline mode. Started after last Spotify update. The only way to display tracks that have been downloaded is to use cellular data (which it wouldn't s...
  • AtilaZro8
  • Visitor
  • 28306 Views
  • 260 comments
  • 280 likes
  • Fixed
  • 28306 Views
  • 260 comments
  • 280 votes

[Desktop] Recently Played section not updating anymore

Hi team, For any reason, the Mac Desktop "Recently Played" section doesn't get refreshed. The one of the web player of the iOS app works perfectly. I already did a clean reinstallation of the desktop app and the issue occurs whatever other laptop I u...

  • Visitor
  • Hi team, For any reason, the Mac Desktop "Recently Played" section doesn't get refreshed. The one of the web player of the iOS app works perfectly. I already did a clean reinstallation of the d...
  • qgittings
  • Newbie
  • 32314 Views
  • 138 comments
  • 884 likes
  • Not Right Now
  • 32314 Views
  • 138 comments
  • 884 votes

When I start the web player one of my monitors shuts off/loses connection

PlanFree/PremiumCountry USADevicePCOperating SystemWindows 10 My Question or Issue How can I prevent my monitor from shutting off when I start the web player?

  • Casual Listener
  • Plan Free/Premium Country  USA Device PC Operating System Windows 10   My Question or Issue  How can I prevent my monitor from shutting off when I start the web player?
  • jasonk679288
  • Visitor
  • 79711 Views
  • 179 comments
  • 537 likes
  • Won't Fix
  • 79711 Views
  • 179 comments
  • 537 votes

Google Assistant opens alternate song versions in Spotify

I got a new car that supports Android Auto (and Apple's CarPlay but that's irrelevant to this) so I purchased premium Spotify so I can just tell my car what to play. However since day one (3 months ago now?) I noticed a lot of songs don't default to ...

  • Casual Listener
  • I got a new car that supports Android Auto (and Apple's CarPlay but that's irrelevant to this) so I purchased premium Spotify so I can just tell my car what to play. However since day one (3 months a...
  • pfdm
  • Newbie
  • 14457 Views
  • 67 comments
  • 92 likes
  • Android
    Music
  • Fixed
  • 14457 Views
  • 67 comments
  • 92 votes

Missing Crossfade and Automix options on iOS

Hey there, We've received reports that the Autoplay and Crossfade options are missing on some iOS devices. We'll keep you posted in this thread as the resolution unfolds. We're sure it'll be resolved soon.

  • Moderator
  • Moderator
  • Hey there,   We've received reports that the Autoplay and Crossfade options are missing on some iOS devices. We'll keep you posted in this thread as the resolution unfolds.   We're ...
  • Yordan
  • Moderator
  • 802 Views
  • 20 comments
  • 4 likes
  • iOS
  • Fixed
  • 802 Views
  • 20 comments
  • 4 votes

Blend story not responsive

Hey there, We've received reports from users unable to interact with the Blend story, i.e. the Blend story being unresponsive. If you experience the same, make sure to subscribe to this thread and leave a vote so you can keep up to date with the late...

  • Moderator
  • Moderator
  • Hey there,   We've received reports from users unable to interact with the Blend story, i.e. the Blend story being unresponsive.   If you experience the same, make sure to subscribe...
  • Yordan
  • Moderator
  • 2563 Views
  • 33 comments
  • 38 likes
  • Other
  • Fixed
  • 2563 Views
  • 33 comments
  • 38 votes

[Pioneer device] Spotify connect gaps, blanks, and freezes

Device: Pioneer N-50A-K Operating System Version: 034.035.1010.100 (last Pioneer firmware) Spotify Version: Spotify connect included in 034.035.1010.100 Description: Random but very frequent gaps and freezes in the music when using Spotify Connect. E...

  • Music Fan
  • Device: Pioneer N-50A-K   Operating System Version: 034.035.1010.100 (last Pioneer firmware)   Spotify Version: Spotify connect included in  034.035.1010.100 &n...
  • pioneer1
  • Newbie
  • 8208 Views
  • 60 comments
  • 10 likes
  • Hardware Partner
  • Closed
  • 8208 Views
  • 60 comments
  • 10 votes

Issue with storage option switching from SD Card to internal

Plan Premium Country US Device Moto X4 Operating System Android Pie My Question or Issue This happened with my last phone, Samsung S7 running Oreo (or whatever the most recent OS is) but it was fixed when I got the Moto X4. I like to keep a lot of so...

  • Casual Listener
  • Plan Premium Country US  Device Moto X4 Operating System Android Pie   My Question or Issue  This happened with my last phone, Samsung S7 running Oreo (or what...
  • Corvax
  • Newbie
  • 31298 Views
  • 174 comments
  • 280 likes
  • Android
  • Not Right Now
  • 31298 Views
  • 174 comments
  • 280 votes

Adding albums / EP's to playlists feature is disappeared

PlanPremiumCountry Device(Samsung Galaxy A50)Operating System(Android 9) My Question or IssueJust a couple of days before, I could " Add to Playlist " a whole album / EP, and now it's gone / I can't find it.It's a super useful feature and without it ...

  • Casual Listener
  • Plan Premium Country   Device (Samsung Galaxy A50) Operating System (Android 9)   My Question or Issue Just a couple of days before, I could " Add to Playlist " a whole album / EP...
  • joel_ms
  • Newbie
  • 31468 Views
  • 181 comments
  • 755 likes
  • Fixed
  • 31468 Views
  • 181 comments
  • 755 votes

Spotify + Chromecast Audio Connection Keeps Dropping

Plan Premium Country USA Device iPhone X, iPhone 8, Chromecast Audio (3 devices), Motorola MG7315 modem/router Operating System iOS 13 My Question or Issue Hi. We have 3 Chromecast Audio devices on my home network connected via a single Motorola MG73...

  • Casual Listener
  • Plan Premium Country USA Device iPhone X, iPhone 8, Chromecast Audio (3 devices), Motorola MG7315 modem/router Operating System iOS 13   My Question or Issue Hi. We have 3 Ch...
  • mikkelsvold
  • Newbie
  • 48349 Views
  • 338 comments
  • 794 likes
  • chromecast
    Connect
  • Not Right Now
  • 48349 Views
  • 338 comments
  • 794 votes