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Ongoing Issues

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Webplayer limited to show 50 public playlists

PlanBoth Free and Premium CountryDenmark DeviceDesktop and laptop computers Operating SystemWindows 10 Pro 64-bit My Question or IssueI have a lot of playlists - and a lot of people follow them. When using the Spotify app for Windows, you can see the...

  • Music Fan
  • Plan Both Free and Premium   Country Denmark   Device Desktop and laptop computers   Operating System Windows 10 Pro 64-bit   My Question or Issue I have a lot of pla...
  • DancehallJean
  • Newbie
  • 11209 Views
  • 30 comments
  • 17 likes
  • Show all public playlists - bug
  • Fixed
  • 11209 Views
  • 30 comments
  • 17 votes

Podcasts not playing / no sound

We're receiving reports that podcasts are unplayable (or play, but no sound is emitted or stop at a certain timestamp and don't move past it, e.g. 5:27, 8:29) across all platforms (desktop, mobile and the Web Player). This is currently being investig...

  • Moderator
  • Moderator
  • We're receiving reports that podcasts are unplayable (or play, but no sound is emitted or stop at a certain timestamp and don't move past it, e.g. 5:27, 8:29) across all platforms (desktop, mobile an...
  • rebmcr
  • Newbie
  • 15815 Views
  • 157 comments
  • 169 likes
  • Other
  • Not Right Now
  • 15815 Views
  • 157 comments
  • 169 votes

Podcast plays previous episode instead of the next

Hello everyone, We've received reports that people been having issues with auto playing podcast episodes from oldest to newest. Podcast plays previous episode instead of the next one.

  • Spotify
  • Spotify
  • Hello everyone,   We've received reports that people been having issues with auto playing podcast episodes from oldest to newest. Podcast plays previous episode instead of the next one.
  • jaceliz
  • Newbie
  • 10430 Views
  • 79 comments
  • 146 likes
  • Content Questions
  • Fixed
  • 10430 Views
  • 79 comments
  • 146 votes

Google Assistant opens alternate song versions in Spotify

I got a new car that supports Android Auto (and Apple's CarPlay but that's irrelevant to this) so I purchased premium Spotify so I can just tell my car what to play. However since day one (3 months ago now?) I noticed a lot of songs don't default to ...

  • Casual Listener
  • I got a new car that supports Android Auto (and Apple's CarPlay but that's irrelevant to this) so I purchased premium Spotify so I can just tell my car what to play. However since day one (3 months a...
  • Dmitry_213523466354
  • Newbie
  • 16959 Views
  • 69 comments
  • 92 likes
  • Android
    music
  • Fixed
  • 16959 Views
  • 69 comments
  • 92 votes

Autoplay not working

Hey folks, We're receiving reports that Autoplay isn't working. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Update below. We'll be keeping everyone up to speed here, so make sure to Subscri...

  • Spotify Legend
  • Hey folks,   We're receiving reports that Autoplay isn't working.   If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the ...
  • 31blpekineqncjm3niov
  • Newbie
  • 12304 Views
  • 97 comments
  • 242 likes
  • Desktop
    Mobile
  • Fixed
  • 12304 Views
  • 97 comments
  • 242 votes

[Android] Unable to play music, all playlists appear empty

We've received reports from Android users that they're unable to play songs from Search. In addition, all playlists in the app appear empty. This is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports from Android users that they're unable to play songs from Search. In addition, all playlists in the app appear empty. This is currently being investigated.
  • dialexg91
  • Newbie
  • 83103 Views
  • 455 comments
  • 697 likes
  • Android
  • Not Right Now
  • 83103 Views
  • 455 comments
  • 697 votes

Let us FINALLY BLOCK songs/artists/albums

People are asking for this since 5 years.Just let us block or remove songs from lists we didnt create.For example german rap artist most of the time only uplaod their "premium editions", which also include the instrumentals of every song.So 50% of th...

  • Casual Listener
  • People are asking for this since 5 years. Just let us block or remove songs from lists we didnt create. For example german rap artist most of the time only uplaod their "premium editions", whi...
  • foryoublue94
  • Music Fan
  • 2929 Views
  • 9 comments
  • 60 likes
  • Desktop
  • Not An Issue
  • 2929 Views
  • 9 comments
  • 60 votes

Premium Student accounts showing as free in the app and web player

Hey, We've received reports about the above issue which seems to be affecting all platforms and is happening mostly for users in the US.

  • Moderator
  • Moderator
  • Hey,   We've received reports about the above issue which seems to be affecting all platforms and is happening mostly for users in the US.
  • Kiril
  • Moderator
  • 2777 Views
  • 29 comments
  • 103 likes
  • Premium Student
  • Fixed
  • 2777 Views
  • 29 comments
  • 103 votes

Non-car Bluetooth devices displaying in Car View mode

Hey there, We've seen reports of some Bluetooth connections to other devices displaying Car View. The right team is aware of this. If you're experiencing this, let us know by adding your +Vote the info requested in the Status Update. All the best!

  • Spotify Legend
  • Hey there,   We've seen reports of some Bluetooth connections to other devices displaying Car View. The right team is aware of this.    If you're experiencing this, let us know...
  • Pollisco
  • Newbie
  • 39727 Views
  • 118 comments
  • 231 likes
  • Case Closed
  • 39727 Views
  • 118 comments
  • 231 votes

"Payment failed" red banner showing despite payments being successful.

We've received some reports of customers getting a notification on their mobile app "Payment Failed: We were unable to charge you. To keep Premium, update your payment method ASAP." despite payment being successful or being part of Premium Family or ...

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  • Moderator
  • Moderator
  • We've received some reports of customers getting a notification on their mobile app "Payment Failed: We were unable to charge you. To keep Premium, update your payment method ASAP." despite payment b...
  • Shubainu
  • Newbie
  • 8891 Views
  • 40 comments
  • 63 likes
  • Premium
  • Fixed
  • 8891 Views
  • 40 comments
  • 63 votes

Using Echo dot and phone at same time

Hi, I have an amazon echo dot set up at home, and a Spotify family premium account. The echo dot is linked to my spotify account, so when I am at home, using spotify on py phone will play through the echo dot if I wish. However, this means that when ...

  • Casual Listener
  • Hi,   I have an amazon echo dot set up at home, and a Spotify family premium account.  The echo dot is linked to my spotify account, so when I am at home, using spotify on py phone will p...
  • Davidlisk
  • Visitor
  • 23355 Views
  • 18 comments
  • 12 likes
  • Echo Dot
  • Not An Issue
  • 23355 Views
  • 18 comments
  • 12 votes

Downtime August 4 2023: Issues with multiple Spotify services

Hey folks, We're receiving reports of issues with multiple Spotify services - Account pages not working, trouble signing up for Premium, issues with Spotify related websites. This is currently being investigated.

  • Moderator
  • Moderator
  • Hey folks,   We're receiving reports of issues with multiple Spotify services - Account pages not working, trouble signing up for Premium, issues with Spotify r...
  • AlejaR
  • Moderator
  • 7194 Views
  • 36 comments
  • 85 likes
  • Accounts
  • Fixed
  • 7194 Views
  • 36 comments
  • 85 votes

Spotify Connect not working on multiple 3rd party devices

Recently there have been numerous reports that Spotify Connect is not working on 3rd party devices like wireless smart speakers, multiroom speakers, sound systems and receivers. It's either possible to connect to the speaker using the Spotify Connect...

  • Moderator
  • Moderator
  • Recently there have been numerous reports that Spotify Connect is not working on 3rd party devices like wireless smart speakers, multiroom speakers, sound systems and receivers.  It's either p...
  • mckenny12
  • Newbie
  • 49026 Views
  • 798 comments
  • 8 likes
  • Other
  • Fixed
  • 49026 Views
  • 798 comments
  • 8 votes

Downtime August 3rd, 2023: Google Play Billing issues in Czech Rep and Romania

We're aware that there are issues with using the Google Play Billing payment option in Romania and the Czech Republic at the moment. As our teams are investigating this situation, please try to use an alternative payment method that is available.

  • Moderator
  • Moderator
  • We're aware that there are issues with using the Google Play Billing payment option in Romania and the Czech Republic at the moment. As our teams are investigating this situation, please try to use a...
  • Kiril
  • Moderator
  • 164 Views
  • 2 comments
  • 0 likes
  • Subscriptions
  • Fixed
  • 164 Views
  • 2 comments
  • 0 votes

Daily Mixes Don't Refresh, Change, or Update

My Daily Mixes pretty much remain the same. They rarely update, playing the same songs ad nauseum. They are also not intuitive. The first daily mix is pretty accuarate, but I can only tolerate a small number of songs in the other mixes. I continue to...

  • Music Fan
  • My Daily Mixes pretty much remain the same. They rarely update, playing the same songs ad nauseum. They are also not intuitive. The first daily mix is pretty accuarate, but I can only tolerate a smal...
  • Caboozy
  • Music Fan
  • 30575 Views
  • 99 comments
  • 105 likes
  • music
  • Not Right Now
  • 30575 Views
  • 99 comments
  • 105 votes

Downtime July 27th, 2023: Google Play Billing payment issues for Spotify Premium

We've received reports that Google Play is unable to process payments for our users. The engineers are aware and currently investigating this matter. In the meantime we suggest you to try using a different payment method if possible!

  • Moderator
  • Moderator
  • We've received reports that Google Play is unable to process payments for our users. The engineers are aware and currently investigating this matter.    In the meantime we suggest you to...
  • Kiril
  • Moderator
  • 628 Views
  • 3 comments
  • 4 likes
  • Subscriptions
  • Fixed
  • 628 Views
  • 3 comments
  • 4 votes

Android app crashes during playback

Hey folks, We're currently investigating an issue with the Android app crashing after a few minutes of playback. If your app is crashing immediately after opening it, we have a separate thread for that issue here - make sure to leave your info there ...

  • Spotify Legend
  • Hey folks,   We're currently investigating an issue with the Android app crashing after a few minutes of playback.   If your app is crashing immediately after opening it, we have a ...
  • MCB6735
  • Newbie
  • 5355 Views
  • 32 comments
  • 51 likes
  • Android
  • Fixed
  • 5355 Views
  • 32 comments
  • 51 votes

Downtime July 26th 2023: Folks are unable to purchase Audiobooks

We've received reports that folks are unable to purchase Audiobooks and that their payments are immediately refunded.

  • Moderator
  • Moderator
  • We've received reports that folks are unable to purchase Audiobooks and that their payments are immediately refunded. 
  • Weroloc027
  • Newbie
  • 523 Views
  • 4 comments
  • 5 likes
  • Other
  • Fixed
  • 523 Views
  • 4 comments
  • 5 votes

[iOS]Not able to control the volume on a device while using Spotify Connect

Plan Premium Country The Netherlands Device iPhone 11, Speaker: Naim Muso 2 Operating System iOS 14.4.1 My Question or Issue I keep losing the ability to control the volume of a device I connected with through Spotify Connect, specifically my Naim Mu...

  • Regular
  • Plan Premium Country The Netherlands Device iPhone 11, Speaker: Naim Muso 2 Operating System iOS 14.4.1 My Question or Issue I keep losing the ability to control the volume of a dev...
  • ChonkyCat
  • Newbie
  • 18286 Views
  • 86 comments
  • 36 likes
  • iOS
  • Fixed
  • 18286 Views
  • 86 comments
  • 36 votes

Can't Listen to Tracks in Order on Android Auto

There's a Shuffle button. I press it, there's a check mark. Press it again, no check mark. But it doesn't make any difference. No matter what I do, Spotify on Android Auto shuffles tracks. This is a problem because I'd like to listen to albums tracks...

  • Casual Listener
  • There's a Shuffle button. I press it, there's a check mark. Press it again, no check mark. But it doesn't make any difference.   No matter what I do, Spotify on Android Auto shuffles tracks. T...
  • Drbblz
  • Regular
  • 10986 Views
  • 115 comments
  • 66 likes
  • Fixed
  • 10986 Views
  • 115 comments
  • 66 votes