Announcements

Help Wizard

Step 1

NEXT STEP

Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Tinder asking me to sign up for Spotify

I am trying to connect my tinder to Spotify, however when I click the Connect button, it opens my Spotify app and tells me to sign up for Spotify. I have checked and I am already logged into Spotify, the app is up to date, and it’s still saying I nee...

  • Casual Listener
  • I am trying to connect my tinder to Spotify, however when I click the Connect button, it opens my Spotify app and tells me to sign up for Spotify. I have checked and I am already logged into Spotify,...
  • cabcallaway
  • Regular
  • 12626 Views
  • 45 comments
  • 150 likes
  • Connect
  • Fixed
  • 12626 Views
  • 45 comments
  • 150 votes

Screen will not rotate anymore on Now Playing view

PremiumCountryusaDeviceSamsung Galaxy 9+Operating SystemAndroid galaxy S9+ My Question or IssueWhen using my phone in the car I put it in a car holder. The holder is horizontal in order to have better view for navigation etc. I use spotify also a lot...

  • Casual Listener
  • Premium Country usa Device Samsung Galaxy 9+ Operating System Android galaxy S9+   My Question or Issue When using my phone in the car I put it in a car holder. The holder is horizontal...
  • mrvictorywin
  • Casual Listener
  • 41954 Views
  • 130 comments
  • 667 likes
  • Not Right Now
  • 41954 Views
  • 130 comments
  • 667 votes

Garmin Smartwatches not showing BBC Radio Podcasts

Plan Premium Country Germany Device Garmin Fenix 6X My Question or Issue Hi all, I've been enjoying Spotify on my Garmin Watch for a few weeks now, but sadly BBC Podcasts don't appear at all, despite the fact that I follow them on my smartphone. The ...

  • Regular
  • Plan Premium Country Germany   Device Garmin Fenix 6X   My Question or Issue Hi all, I've been enjoying Spotify on my Garmin Watch for a few weeks now, but sadly BBC Pod...
  • Willjesuis
  • Newbie
  • 10442 Views
  • 45 comments
  • 109 likes
  • Other
  • Not Right Now
  • 10442 Views
  • 45 comments
  • 109 votes

[iOS] Error message "Something went wrong" when logging in while connected to mobile data

Hey everyone, We're receiving reports from users that when they try logging in to their account while using their mobile data, they get an error message "Something went wrong. Try again". According to the reports we're getting, it seems like this is ...

  • Spotify Legend
  • Hey everyone,   We're receiving reports from users that when they try logging in to their account while using their mobile data, they get an error message "Something went wrong. Try again". ...
  • EUNICE10
  • Newbie
  • 2625 Views
  • 25 comments
  • 16 likes
  • iOS
  • Fixed
  • 2625 Views
  • 25 comments
  • 16 votes

Downtime [23 Oct 2023]: Subscriptions issues

Hey everyone! We're aware that right now there are some issues with trying to subscribe for Premium plans or joining any group plans like Family or Duo

  • Moderator
  • Moderator
  • Hey everyone!    We're aware that right now there are some issues with trying to subscribe for Premium plans or joining any group plans like Family or Duo
  • Novy
  • Moderator
  • 683 Views
  • 2 comments
  • 5 likes
  • Premium
  • Fixed
  • 683 Views
  • 2 comments
  • 5 votes

[Desktop] Recently Played section not updating anymore

Hi team, For any reason, the Mac Desktop "Recently Played" section doesn't get refreshed. The one of the web player of the iOS app works perfectly. I already did a clean reinstallation of the desktop app and the issue occurs whatever other laptop I u...

  • Visitor
  • Hi team, For any reason, the Mac Desktop "Recently Played" section doesn't get refreshed. The one of the web player of the iOS app works perfectly. I already did a clean reinstallation of the d...
  • justebelmont
  • Newbie
  • 38628 Views
  • 143 comments
  • 900 likes
  • Not Right Now
  • 38628 Views
  • 143 comments
  • 900 votes

[Apple Carplay] playlists within level 2. folders appear empty

On Apple Carplay (most up do date version) there appears to be a bug. Playlists appear empty, if they are located in a playlist folder, within another playlist folder.

  • Casual Listener
  • On Apple Carplay (most up do date version) there appears to be a bug. Playlists appear empty, if they are located in a playlist folder, within another playlist folder. 
  • johnjwall
  • Newbie
  • 3176 Views
  • 17 comments
  • 23 likes
  • Carplay
    playlist folders
  • Not Right Now
  • 3176 Views
  • 17 comments
  • 23 votes

Downloading on Apple Watch stuck at first song

Hey folks, We're receiving reports that some users are unable to download music for offline listening on their Apple Watches. The download is stuck on the first song and doesn't progress. If you’re experiencing this issue, make sure to add your +VOTE...

  • Spotify Legend
  • Hey folks,   We're receiving reports that some users are unable to download music for offline listening on their Apple Watches. The download is stuck on the first song and doesn't progress. ...
  • sark84
  • Newbie
  • 161758 Views
  • 319 comments
  • 695 likes
  • Other
  • Not Right Now
  • 161758 Views
  • 319 comments
  • 695 votes

Issue with storage option switching from SD Card to internal

Plan Premium Country US Device Moto X4 Operating System Android Pie My Question or Issue This happened with my last phone, Samsung S7 running Oreo (or whatever the most recent OS is) but it was fixed when I got the Moto X4. I like to keep a lot of so...

  • Casual Listener
  • Plan Premium Country US  Device Moto X4 Operating System Android Pie   My Question or Issue  This happened with my last phone, Samsung S7 running Oreo (or what...
  • coolmandan03
  • Newbie
  • 41074 Views
  • 263 comments
  • 338 likes
  • Android
  • Not Right Now
  • 41074 Views
  • 263 comments
  • 338 votes

[Android] Volume spike when using Connect

Plan Premium Country The Netherlands Device / OS Laptop: Clevo laptop with an up-to-date Windows 10 Pro 1809 Phone: Samsung Galaxy S8 with Android 9 Receiver: Denon AVR-X3500H with latest Firmware (2600-9174-8102-0025) Spotify version on Windows: 1.1...

  • Casual Listener
  • Plan Premium Country The Netherlands Device / OS Laptop: Clevo laptop with an up-to-date Windows 10 Pro 1809 Phone: Samsung Galaxy S8 with Android 9 Receiver: Denon AVR-X3500H with la...
  • Abin01
  • Newbie
  • 20774 Views
  • 75 comments
  • 75 likes
  • Android
    Max
    maximized
    volume
    Volume Control
    Windows
  • Fixed
  • 20774 Views
  • 75 comments
  • 75 votes

"My Shazam Tracks" playlist doesn't sync/add all shazamed tracks

Plan; Premium Country: New Zealand It's the same on all my devices - whether Apple or Android My Question or Issue I've been using the automatic sync function where songs I have shazamed show up automatically in the 'My Shazams Playlist'. They stoppe...

  • Casual Listener
  • Plan; Premium Country: New Zealand   It's the same on all my devices - whether Apple or Android    My Question or Issue   I've been using the automatic sync fun...
  • SoSoJuicy
  • Casual Listener
  • 84193 Views
  • 180 comments
  • 276 likes
  • Other
  • Not Right Now
  • 84193 Views
  • 180 comments
  • 276 votes

Apple TV “Something went wrong Error 200”

We've received reports from Apple TV users that they get an error message "Something went wrong Error 200” attempting to open Spotify. This is being investigated.

  • Moderator
  • Moderator
  • We've received reports from Apple TV users that they get an error message "Something went wrong Error 200” attempting to open Spotify.   This is being investigated.
  • jbbelpaire
  • Casual Listener
  • 1304 Views
  • 24 comments
  • 5 likes
  • Other
  • Fixed
  • 1304 Views
  • 24 comments
  • 5 votes

[iOS] Playlists not showing playlist creators after latest update

Hey folks! We noticed that playlists are not showing playlist creators after the latest update on iOS.This is being looked into  

1ca0c8d438d0f48627039750c60f5e4dfe1acabede88e6fe5647bdb58166c7c8_uuid_4c17a877-c546-4e0e-916b-704de5bcb4c2_28-09-2023_15-09-36-896.png
  • Moderator
  • Moderator
  • Hey folks!   We noticed that playlists are not showing playlist creators after the latest update on iOS. This is being looked into 🙂    
  • Yordan
  • Moderator
  • 5252 Views
  • 15 comments
  • 61 likes
  • iOS
    Your Library
  • Fixed
  • 5252 Views
  • 15 comments
  • 61 votes

Podcast Progress Incorrect on Desktop

PlanPremiumCountryUSADevicePCOperating SystemWindows 10 My Question or IssuePodcast progress is not working correctly on the desktop app. When I finish an episode, the next episode will play but the progress bar still shows zero progress. The mobile ...

  • Gig Goer
  • Plan Premium Country USA Device PC Operating System Windows 10   My Question or Issue Podcast progress is not working correctly on the desktop app. When I finish an episode, the next e...
  • Vick_vinegar
  • Newbie
  • 11227 Views
  • 54 comments
  • 191 likes
  • podcast
    progress bar
  • Not Right Now
  • 11227 Views
  • 54 comments
  • 191 votes

Songs aren't streaming on Apple Watch

Hey folks, We're getting reports from Apple Watch users that songs aren't streaming. Stay tuned to the Status Update for more info.

  • Moderator
  • Moderator
  • Hey folks,    We're getting reports from Apple Watch users that songs aren't streaming.    Stay tuned to the Status Update for more info.
  • nnarrh
  • Newbie
  • 35847 Views
  • 112 comments
  • 79 likes
  • Other
  • Not Right Now
  • 35847 Views
  • 112 comments
  • 79 votes

Issues with searching profiles in the app

We've received reports that users are experiencing issues with searching profiles in the app. No profiles show up in the results and the "Profiles" filter is also missing. This is being investigated.

  • Moderator
  • Moderator
  • We've received reports that users are experiencing issues with searching profiles in the app. No profiles show up in the results and the "Profiles" filter is also missing.   This is bei...
  • modernistbread
  • Newbie
  • 838 Views
  • 15 comments
  • 4 likes
  • Accounts
  • Fixed
  • 838 Views
  • 15 comments
  • 4 votes

Cannot move playlists within folders and/or the folders themselves via drag-and-drop.

We've received reports across multiple threads that rearranging playlists within folders and/or the folders themselves via dragging and dropping does not work as expected on the Desktop app. In most cases, nothing happens when trying to rearrange the...

  • Moderator
  • Moderator
  • We've received reports across multiple threads that rearranging playlists within folders and/or the folders themselves via dragging and dropping does not work as expected on the Desktop app. In ...
  • Joan
  • Moderator
  • 1156 Views
  • 22 comments
  • 13 likes
  • Desktop
    Your Library
  • Fixed
  • 1156 Views
  • 22 comments
  • 13 votes

Re: Only the web player affects home hub shortcuts

Everything is enabled/allowed.And that doesn’t explain why listening music on any of my desktop apps don’t affect the shortcut suggestions. Maybe that's because Recently Played music doesn't sync to the web player as well? So if web player doesn't se...

589BC11A-CEFB-494E-AD41-6562062DF725.jpeg
  • Composer
  • Everything is enabled/allowed. And that doesn’t explain why listening music on any of my desktop apps don’t affect the shortcut suggestions. Maybe that's because Recently Played music doe...
  • Sam_serif
  • Newbie
  • 5794 Views
  • 34 comments
  • 24 likes
  • Not Right Now
  • 5794 Views
  • 34 comments
  • 24 votes

Users unable to add songs to a playlist on iOS devices

Hey folks, We've received reports that users are getting the error message "We couldn't open this link" when adding tracks on playlists on iOS. This is being investigated.

Lyubka_1-1694067930119.png
  • Moderator
  • Moderator
  • Hey folks,   We've received reports that users are getting the error message "We couldn't open this link" when adding tracks on playlists on iOS.   This is being investigated.&...
  • Spice903
  • Newbie
  • 55097 Views
  • 79 comments
  • 230 likes
  • iOS
  • Fixed
  • 55097 Views
  • 79 comments
  • 230 votes

[Android Auto] "Spotify doesn't seem to be working right now" error

Plan Premium Country Germany Device OnePlus 6T Operating System Android 10 My Question or Issue Longtime user never experienced any issue for years and years of enjoying great music and recommendations. I have Android Auto on the latest Seat Infotain...

  • Casual Listener
  •   Plan Premium Country Germany Device OnePlus 6T Operating System Android 10   My Question or Issue Longtime user never experienced any issue for years and years of en...
  • minyaen
  • Newbie
  • 56514 Views
  • 192 comments
  • 194 likes
  • Android
    Other
  • Fixed
  • 56514 Views
  • 192 comments
  • 194 votes