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Ongoing Issues

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Forum Posts

Daily Wellness mixes not updating tracks

My Question or Issue Ever since I started listening to the Daily Wellness mix in April, the songs barely have changed. I get a refresh on the podcasts every morning and evening, but 90% of the songs are the same day and night, just the order is chang...

  • Casual Listener
  • My Question or Issue Ever since I started listening to the Daily Wellness mix in April, the songs barely have changed. I get a refresh on the podcasts every morning and evening, but 90% of the song...
  • novacapella
  • Newbie
  • 6827 Views
  • 44 comments
  • 28 likes
  • daily wellness
    mixes
  • Not Right Now
  • 6827 Views
  • 44 comments
  • 28 votes

Repeat One restarting midsong

We've received reports that if a song is on Repeat One it will not restart from the beginning but several seconds or minutes into the song. This occurs on all platforms.

  • Moderator
  • Moderator
  • We've received reports that if a song is on Repeat One it will not restart from the beginning but several seconds or minutes into the song. This occurs on all platforms.
  • MattSuda
  • Spotify Star
  • 7313 Views
  • 57 comments
  • 121 likes
  • Mobile
  • Fixed
  • 7313 Views
  • 57 comments
  • 121 votes

[Desktop] Recently Played section not updating anymore

Hi team, For any reason, the Mac Desktop "Recently Played" section doesn't get refreshed. The one of the web player of the iOS app works perfectly. I already did a clean reinstallation of the desktop app and the issue occurs whatever other laptop I u...

  • Visitor
  • Hi team, For any reason, the Mac Desktop "Recently Played" section doesn't get refreshed. The one of the web player of the iOS app works perfectly. I already did a clean reinstallation of the d...
  • geocatching
  • Newbie
  • 39378 Views
  • 144 comments
  • 901 likes
  • Not Right Now
  • 39378 Views
  • 144 comments
  • 901 votes

Pressing Volume Down button sets volume to Max on Alexa speaker

We've received multiple reports that when playing Spotify on Alexa powered Smart Speakers via Spotify Connect the volume gets set to maximum when pressing the Volume Down button on the connected mobile phone.

  • Spotify Legend
  • We've received multiple reports that when playing Spotify on Alexa powered Smart Speakers via Spotify Connect the volume gets set to maximum when pressing the Volume Down button on the connected mobi...
  • Joerndieckmann
  • Newbie
  • 3461 Views
  • 45 comments
  • 12 likes
  • Mobile
  • Fixed
  • 3461 Views
  • 45 comments
  • 12 votes

[Podcasts] Skip 15s broken on Bluetooth

Plan Premium Country Canada Device Pixel 2 Operating System Android P My Question or Issue The latest update seems to have broken the "skip 15s" function. I listen to podcasts while driving and sometimes need to rewind... Now the app is skipping enti...

  • Regular
  •   Plan Premium Country Canada Device Pixel 2 Operating System Android P   My Question or Issue The latest update seems to have broken the "skip 15s" function. I listen...
  • ekerd
  • Newbie
  • 9018 Views
  • 51 comments
  • 68 likes
  • Bluetooth problems
    Podcasts error
  • Fixed
  • 9018 Views
  • 51 comments
  • 68 votes

[Accounts] Link missing in email change confirmation email

From my perspective this is more of a bug report but I did not find a better way to report it. I was inquired to verify my account and got a verification mail apparently without any link as the button seemed to be ommited by my browser / webclient (h...

  • Casual Listener
  • From my perspective this is more of a bug report but I did not find a better way to report it.   I was inquired to verify my account and got a verification mail apparently without any link a...
  • Ryggar
  • Newbie
  • 1005 Views
  • 5 comments
  • 6 likes
  • Accounts
  • Fixed
  • 1005 Views
  • 5 comments
  • 6 votes

Podcast plays previous episode instead of the next

Hello everyone, We've received reports that people been having issues with auto playing podcast episodes from oldest to newest. Podcast plays previous episode instead of the next one.

  • Spotify
  • Spotify
  • Hello everyone,   We've received reports that people been having issues with auto playing podcast episodes from oldest to newest. Podcast plays previous episode instead of the next one.
  • cmjordan
  • Newbie
  • 13428 Views
  • 84 comments
  • 149 likes
  • Content Questions
  • Fixed
  • 13428 Views
  • 84 comments
  • 149 votes

Crossfade option isn't working on the desktop app.

We've received reports that the Crossfade feature isn't working correctly on the desktop app. No matter how many seconds are being added, it won't work and after returning to the settings page, it's set to a random amount of seconds.

  • Moderator
  • Moderator
  • We've received reports that the Crossfade feature isn't working correctly on the desktop app. No matter how many seconds are being added, it won't work and after returning to the settings page, it's ...
  • Not applicable
  • 17156 Views
  • 76 comments
  • 117 likes
  • Desktop
  • Fixed
  • 17156 Views
  • 76 comments
  • 117 votes

Users can't view theirs or other folks profiles

Hey everyone, We've received reports that folks are unable to see their or other customer's profiles. This is happening on all platforms. An error is "Couldn't find that page, Search for something else?" is shown whenever a user visit anyone's profil...

  • Moderator
  • Moderator
  • Hey everyone,   We've received reports that folks are unable to see their or other customer's profiles. This is happening on all platforms.   An error is "Couldn't find that pa...
  • TheOne3
  • Visitor
  • 8987 Views
  • 26 comments
  • 43 likes
  • Accounts
  • Fixed
  • 8987 Views
  • 26 comments
  • 43 votes

Playback stops on mobile devices. Progress bar stays at 0:00.

Hey folks! We're getting reports from both Android and iOS users about the app stopping audio playback. This usually occurs after successfully playing 1-3 tracks without issues. We wanted to let you know that this is being investigated and we'll keep...

  • Moderator
  • Moderator
  • Hey folks!   We're getting reports from both Android and iOS users about the app stopping audio playback. This usually occurs after successfully playing 1-3 tracks without issues.   ...
  • 6in6erMinion
  • Newbie
  • 26937 Views
  • 141 comments
  • 413 likes
  • Android
  • Not Right Now
  • 26937 Views
  • 141 comments
  • 413 votes

"Payment failed" red banner showing despite payments being successful.

We've received some reports of customers getting a notification on their mobile app "Payment Failed: We were unable to charge you. To keep Premium, update your payment method ASAP." despite payment being successful or being part of Premium Family or ...

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  • Moderator
  • Moderator
  • We've received some reports of customers getting a notification on their mobile app "Payment Failed: We were unable to charge you. To keep Premium, update your payment method ASAP." despite payment b...
  • theorbofnight
  • Newbie
  • 14192 Views
  • 41 comments
  • 65 likes
  • Premium
  • Fixed
  • 14192 Views
  • 41 comments
  • 65 votes

Volume slider is buggy and skips back and forth

Plan Premium Country France Device PC Operating System Windows 10 My Issue I have been having this little (but quite annoying) issue for several weeks now. Whenever I change the volume by dragging the slider, it bounces randomly to other values than ...

spotify.gif
  • Casual Listener
  • Plan Premium Country France Device PC Operating System Windows 10   My Issue I have been having this little (but quite annoying) issue for several weeks now. Whenever I chang...
  • ikifar
  • Newbie
  • 9163 Views
  • 27 comments
  • 32 likes
  • Windows
  • Not Right Now
  • 9163 Views
  • 27 comments
  • 32 votes

Podcasts not playing / no sound

We're receiving reports that podcasts are unplayable (or play, but no sound is emitted or stop at a certain timestamp and don't move past it, e.g. 5:27, 8:29) across all platforms (desktop, mobile and the Web Player). This is currently being investig...

  • Moderator
  • Moderator
  • We're receiving reports that podcasts are unplayable (or play, but no sound is emitted or stop at a certain timestamp and don't move past it, e.g. 5:27, 8:29) across all platforms (desktop, mobile an...
  • JoaquinBV
  • Visitor
  • 18432 Views
  • 158 comments
  • 171 likes
  • Other
  • Not Right Now
  • 18432 Views
  • 158 comments
  • 171 votes

Spotify link in Alexa app does not work

PlanPremiumCountryUKDeviceEcho dot / iPad Operating SystemiOS 12.2 on iPad. My Question or IssueI can’t work out how to get Alexa linked to my Spotify. Guidance says Alexa app/ settings / music/ link new service, which leads to a Spotify button that ...

  • Regular
  • Plan Premium Country UK Device Echo dot / iPad  Operating System iOS 12.2 on iPad.    My Question or Issue I can’t work out how to get Alexa linked to my Spotify. Guidance sa...
  • Maria
  • Moderator
  • 233891 Views
  • 112 comments
  • 503 likes
  • Other
  • Fixed
  • 233891 Views
  • 112 comments
  • 503 votes

Collaborative playlist option link not working

Hey folks! We're receiving reports that collaborators are unable to add songs to collaborative playlists. The invite link works but only redirects to viewing the playlist. Adding tracks doesn't work.

  • Moderator
  • Moderator
  • Hey folks!   We're receiving reports that collaborators are unable to add songs to collaborative playlists. The invite link works but only redirects to viewing the playlist. Adding trac...
  • Yordan
  • Moderator
  • 4856 Views
  • 32 comments
  • 25 likes
  • Your Library
  • Fixed
  • 4856 Views
  • 32 comments
  • 25 votes

Artist pages not loading on desktop

Hey folks, We're receiving some reports about artist pages not loading on Desktop and Web Player. This is currently being investigated by the internal teams. We appreciate your patience and cooperation.

  • Moderator
  • Moderator
  • Hey folks, We're receiving some reports about artist pages not loading on Desktop and Web Player. This is currently being investigated by the internal teams.    We appreciate your...
  • paradoxrock
  • Newbie
  • 4158 Views
  • 18 comments
  • 2 likes
  • Desktop (Windows)
  • Fixed
  • 4158 Views
  • 18 comments
  • 2 votes

[iOS] Wrong podcast episode played from Search

We've received multiple reports that when a podcast episode is played from the Search bar, another episode gets played instead of the one selected. This is happening on iOS devices.

  • Spotify Legend
  • We've received multiple reports that when a podcast episode is played from the Search bar, another episode gets played instead of the one selected. This is happening on iOS devices.
  • chall1216
  • Newbie
  • 3677 Views
  • 41 comments
  • 22 likes
  • iOS
  • Fixed
  • 3677 Views
  • 41 comments
  • 22 votes

Issues with playing tunes outside of Liked Songs or playlists on the desktop app

Hey there, We're aware of issues with playing songs outside of the Liked Songs collection or playlists. This is being investigated.

  • Spotify Legend
  • Hey there,   We're aware of issues with playing songs outside of the Liked Songs collection or playlists.   This is being investigated.
  • iHateSptfy
  • Newbie
  • 44710 Views
  • 578 comments
  • 116 likes
  • Desktop (Windows)
  • Fixed
  • 44710 Views
  • 578 comments
  • 116 votes

Issues accessing the web player

Hey folks, We're seeing reports that users are unable to access the web player and are seeing error messages like "upstream request timeout" and "upstream connect error or disconnect/reset before headers. reset reason: overflow"

  • Moderator
  • Moderator
  • Hey folks,   We're seeing reports that users are unable to access the web player and are seeing error messages like "upstream request timeout" and "upstream connect error or disconnect/reset...
  • noegorecords
  • Newbie
  • 14450 Views
  • 30 comments
  • 21 likes
  • Other
  • Fixed
  • 14450 Views
  • 30 comments
  • 21 votes

Issues with searching profiles in the app

We've received reports that users are experiencing issues with searching profiles in the app. No profiles show up in the results and the "Profiles" filter is also missing. This is being investigated.

  • Moderator
  • Moderator
  • We've received reports that users are experiencing issues with searching profiles in the app. No profiles show up in the results and the "Profiles" filter is also missing.   This is bei...
  • DooBeeDubious
  • Casual Listener
  • 1147 Views
  • 16 comments
  • 4 likes
  • Accounts
  • Fixed
  • 1147 Views
  • 16 comments
  • 4 votes