Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

[Downtime March 1st 2021] Issues subscribing to Premium or redeeming gift cards

Hey there folks, We've received reports that users are having issues when trying to subscribe to Premium or adding gift cards to their accounts. We're currently investigating this. If you're experiencing this, make sure not to retry to subscribe whil...

  • Spotify Legend
  • Hey there folks,   We've received reports that users are having issues when trying to subscribe to Premium or adding gift cards to their accounts.   We're currently investigating ...
  • Ratulkhondoker
  • Newbie
  • 50766 Views
  • 57 comments
  • 728 likes
  • Payment
  • Fixed
  • 50766 Views
  • 57 comments
  • 728 votes

[Android] "Spotify is trying to play" notification

Plan Premium CountryUSA Device Moto Z3 Play Operating System Android 9 My Question or Issue Yesterday I noticed that my phone was showing two notifications when I played spotify. The first was the normal notification that spotify was playing with inf...

  • Casual Listener
  • Plan Premium Country USA Device Moto Z3 Play Operating System Android 9   My Question or Issue Yesterday I noticed that my phone was showing two notifications when I played sp...
  • Iw00d
  • Newbie
  • 61997 Views
  • 76 comments
  • 1338 likes
  • Android
  • Fixed
  • 61997 Views
  • 76 comments
  • 1338 votes

Sleep timer not working with podcasts

Hey there, We've received reports for the Sleep timer not working, i.e. the next podcast episode plays after the timer has expired. This is being investigated.

  • Moderator
  • Moderator
  • Hey there,   We've received reports for the Sleep timer not working, i.e. the next podcast episode plays after the timer has expired.   This is being investigated.
  • Novy
  • Moderator
  • 9608 Views
  • 58 comments
  • 43 likes
  • iOS
  • Fixed
  • 9608 Views
  • 58 comments
  • 43 votes

[Android] App freezes/crashes when clicking on three-dot menu in playlist

Plan Premium Country United Kingdom Device Umidigi F1 Operating System Android 9 My Question or Issue spotify crashes when you click the 3 dots to add to playlist, share ,view artist. etc

  • Casual Listener
  • Plan Premium Country United Kingdom Device Umidigi F1 Operating System Android 9   My Question or Issue spotify crashes when you click the 3 dots to add to playlist, share ,v...
  • Alex
  • Moderator
  • 104977 Views
  • 585 comments
  • 1471 likes
  • Android
    Mobile
  • Closed
  • 104977 Views
  • 585 comments
  • 1471 votes

Personalized playlist covers not loading in the app

Hey folks, We've been receiving reports where the cover art for the Spotify created Mood, Decade and Genre mixes doesn't load on the mobile app, however, it does load for Artist mixes and other playlists. This is being investigated by our teams.

  • Moderator
  • Moderator
  • Hey folks,  We've been receiving reports where the cover art for the Spotify created Mood, Decade and Genre mixes doesn't load on the mobile app, however, it does load for Artist mixes and o...
  • RadioOneChristian
  • Newbie
  • 598 Views
  • 13 comments
  • 7 likes
  • Mobile
  • Fixed
  • 598 Views
  • 13 comments
  • 7 votes

Spotify starts playing automatically when locking my iPhone

PlanPremium CountryThe Netherlands DeviceiPhone X Operating SystemiOS My Question or IssueHi!! Whenever I pause my music and lock my phone, it starts playing automatically. I have this issue for about 2 weeks now. How to solve this?

  • Visitor
  •   Plan Premium   Country The Netherlands   Device iPhone X   Operating System iOS   My Question or Issue Hi!! Whenever I pause my music and lock my phone, it st...
  • user-removed
  • Not applicable
  • 58921 Views
  • 171 comments
  • 1607 likes
  • Fixed
  • 58921 Views
  • 171 comments
  • 1607 votes

Desktop app doesn't scroll up when moving song to the top

Hey folks, We have received reports that since a recent update, it's not possible to drag tracks upwards in a playlist on the desktop app if you want to manually rearrange them. When reaching the edge of the current view, the playlist does not scroll...

  • Spotify
  • Spotify
  • Hey folks,   We have received reports that since a recent update, it's not possible to drag tracks upwards in a playlist on the desktop app if you want to manually rearrange them.   ...
  • Alex
  • Moderator
  • 16901 Views
  • 135 comments
  • 295 likes
  • Desktop
  • Fixed
  • 16901 Views
  • 135 comments
  • 295 votes

Downtime November 16th: Spotify website and app down

Hey folks! We've received some reports that the Spotify page isn't working and users are getting an error message when they try to open it. The app is having this issue as well. This is currently being investigated by the teams in charge.

  • Moderator
  • Moderator
  • Hey folks!   We've received some reports that the Spotify page isn't working and users are getting an error message when they try to open it. The app is having this issue as well.  &n...
  • Novy
  • Moderator
  • 30237 Views
  • 51 comments
  • 307 likes
  • Desktop
    Mobile
  • Fixed
  • 30237 Views
  • 51 comments
  • 307 votes

Connection issues with car stereo receivers

Hi everyone, We've received reports about car receivers (mainly Pioneer) having connectivity issues. Bluetooth connection usually works fine, but when trying to use Connect it fails. The team in charge is already looking into this, so we've merged a ...

  • Spotify Legend
  • Hi everyone,   We've received reports about car receivers (mainly Pioneer) having connectivity issues. Bluetooth connection usually works fine, but when trying to use Connect it fails. ...
  • Elena
  • Moderator
  • 100041 Views
  • 357 comments
  • 223 likes
  • Other
  • Closed
  • 100041 Views
  • 357 comments
  • 223 votes

Lyrics feature not working - "Could not load lyrics" error message

Hey folks, We've received multiple reports from users that they're unable to use the Lyrics feature and are currently receiving "Could not load lyrics" error in almost every song. Issue seems to affect Android, Desktop and iOS devices. This is being ...

  • Moderator
  • Moderator
  • Hey folks, We've received multiple reports from users that they're unable to use the Lyrics feature and are currently receiving "Could not load lyrics" error in almost every song. Issue...
  • Novy
  • Moderator
  • 3711 Views
  • 20 comments
  • 32 likes
  • Android
    Desktop
    Desktop (Windows)
    iOS
  • Fixed
  • 3711 Views
  • 20 comments
  • 32 votes

Notification: Spotify connections - Waze is connected

PlanPremiumCountryUSADevicePixel 2XLOperating SystemAndroid My Question or IssueI've never had Waze installed on my phone but today I started having a persistent notification from `Spotify connections` telling me that `Waze is connected`. What is Spo...

  • Casual Listener
  • Plan Premium Country USA Device Pixel 2XL Operating System Android   My Question or Issue I've never had Waze installed on my phone but today I started having a persistent notification...
  • TraceAmount
  • Newbie
  • 105443 Views
  • 183 comments
  • 1415 likes
  • Fixed
  • 105443 Views
  • 183 comments
  • 1415 votes

Podcasts- There was a problem displaying this page!

PlanPremiumCountryUSADevicePCOperating SystemWindows 10 (not sure about number, but most up to date) My Question or IssueI was playing my podcasts like usual up until a moment ago when Spotify had an update. I did the update and now can't access my p...

  • Casual Listener
  • Plan Premium Country USA Device PC Operating System Windows 10 (not sure about number, but most up to date)   My Question or Issue I was playing my podcasts like usual up until a momen...
  • Ro5endil
  • Newbie
  • 24195 Views
  • 187 comments
  • 1295 likes
  • Fixed
  • 24195 Views
  • 187 comments
  • 1295 votes

[Android] Sharing to Instagram Stories doesn't work

Plan Premium Country Singapore Device Samsung Note 10+ Operating System Android 9, One UI 1.5 My Question or Issue I didn't have any issues with sharing songs to Instagram story untill today, when I press share to story it seems like instagram opens ...

  • Casual Listener
  • Plan Premium Country Singapore  Device Samsung Note 10+ Operating System Android 9, One UI 1.5   My Question or Issue I didn't have any issues with sharing songs to Inst...
  • Xenia
  • Moderator
  • 57927 Views
  • 151 comments
  • 1000 likes
  • Android
  • Fixed
  • 57927 Views
  • 151 comments
  • 1000 votes

[Desktop] Liked Songs not visible

Plan Premium Country Device Desktop Operating System Windows 10 My Question or Issue My liked songs just disappeared on dektop. I can see them in my web player and mobile app. I tried doing a CLEAN reinstall and I restarted my computer but sadly the ...

  • Casual Listener
  • Plan Premium Country   Device Desktop   Operating System Windows 10   My Question or Issue My liked songs just disappeared on dektop. I can see them in my web pla...
  • PTS_RUS
  • Visitor
  • 55209 Views
  • 344 comments
  • 744 likes
  • Desktop
  • Fixed
  • 55209 Views
  • 344 comments
  • 744 votes

Podcast plays previous episode instead of the next

Hello everyone, We've received reports that people been having issues with auto playing podcast episodes from oldest to newest. Podcast plays previous episode instead of the next one.

  • Spotify
  • Spotify
  • Hello everyone,   We've received reports that people been having issues with auto playing podcast episodes from oldest to newest. Podcast plays previous episode instead of the next one.
  • freegamer
  • Casual Listener
  • 8025 Views
  • 74 comments
  • 142 likes
  • Content Questions
  • Fixed
  • 8025 Views
  • 74 comments
  • 142 votes

Genre Filters in Liked Songs showing an error

Hey there folks, We've seen reports about the Genre Filters in Liked Songs (available only in certain markets) showing a message that "Filters are hiding some results" without actually filtering songs. In addition, some of the users reported that gen...

  • Moderator
  • Moderator
  • Hey there folks, We've seen reports about the Genre Filters in Liked Songs (available only in certain markets) showing a message that "Filters are hiding some results" without actually filtering ...
  • Yordan
  • Moderator
  • 2530 Views
  • 30 comments
  • 18 likes
  • iOS
  • Fixed
  • 2530 Views
  • 30 comments
  • 18 votes

Songs aren't streaming on Apple Watch

Hey folks, We're getting reports from Apple Watch users that songs aren't streaming. Stay tuned to the Status Update for more info.

  • Moderator
  • Moderator
  • Hey folks,    We're getting reports from Apple Watch users that songs aren't streaming.    Stay tuned to the Status Update for more info.
  • AlejaR
  • Moderator
  • 27606 Views
  • 107 comments
  • 64 likes
  • Other
  • Not Right Now
  • 27606 Views
  • 107 comments
  • 64 votes

[iOS] App crashes instantly on launch

ios 13.5.1 still crash

  • Casual Listener
  • ios 13.5.1 still crash
  • GOrtiz
  • Newbie
  • 27781 Views
  • 326 comments
  • 705 likes
  • iOS
  • Fixed
  • 27781 Views
  • 326 comments
  • 705 votes

Unable to share songs on Instagram stories

My Question or Issue I do not have the function to share on Instagram stories. Instead, I only have an option titled Instagram. When I click on it, it opens up my Instagram camera instead. Attached is an example of what I see. [moderator edit]

  • Casual Listener
  • My Question or Issue I do not have the function to share on Instagram stories. Instead, I only have an option titled Instagram. When I click on it, it opens up my Instagram camera instead. Attached...
  • Priscilacosta
  • Newbie
  • 46959 Views
  • 205 comments
  • 443 likes
  • Mobile
  • Fixed
  • 46959 Views
  • 205 comments
  • 443 votes

Wrong metadata displayed on car radio via Bluetooth

Hi! On my Mazda 3 2018 the song title and song name freezes after first track is played after i start my car. The forward and backward buttons to change song on my steering wheel still works though. This is with my Oneplus 7t Pro connected through bl...

  • Casual Listener
  • Hi! On my Mazda 3 2018 the song title and song name freezes after first track is played after i start my car. The forward and backward buttons to change song  on my steering wheel still works ...
  • Ver
  • Spotify Legend
  • 78304 Views
  • 893 comments
  • 472 likes
  • Other
  • Fixed
  • 78304 Views
  • 893 comments
  • 472 votes